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Failed BIOS Update


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#1 TRD10

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Posted 23 March 2011 - 10:16 PM

I have my friend's computer. He attempted to update the BIOS per a prompt that popped up. Now the computer will not boot up. The fan just seems to cycle over and over and show a black screen. It is a Dell Studio One 1909 running Vista.

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#2 the_patriot11

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Posted 23 March 2011 - 10:35 PM

what prompt? one should never update the BIOS, unless it is needed for a hardware upgrade or there are performance issues. How did he attempt to update the BIOS? and have you tried resetting the CMOS yet? (removing the small cylindrical battery on the motherboard for 30 seconds to a minute usually does it)

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#3 TRD10

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Posted 23 March 2011 - 10:45 PM

It was a Dell program that had prompted him to update the bios, and he downloaded a .exe file from Dell's website. Tried the battery removal and still same thing, going to try it again though.

edit: Still no luck

Edited by TRD10, 23 March 2011 - 10:49 PM.


#4 the_patriot11

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Posted 23 March 2011 - 11:17 PM

What type of computer is it? More often then not, a failed BIOS update turns the motherboard into a brick. However, more and more computers these days have backup BIOS chips, if you provide me with the model number I may be able to find if that computer has some sort of BIOS backup or recovery tool, and how use it if it does.

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Primary system: Motherboard: ASUS M4A89GTD PRO/USB3, Processor: AMD Phenom II x4 945, Memory: 16 gigs of Patriot G2 DDR3 1600, Video: AMD Sapphire Nitro R9 380, Storage: 1 WD 500 gig HD, 1 Hitachi 500 gig HD, and Power supply: Coolermaster 750 watt, OS: Windows 10 64 bit. 

Media Center: Motherboard: Gigabyte mp61p-S3, Processor: AMD Athlon 64 x2 6000+, Memory: 6 gigs Patriot DDR2 800, Video: Gigabyte GeForce GT730, Storage: 500 gig Hitachi, PSU: Seasonic M1211 620W full modular, OS: Windows 10.

If I don't reply within 24 hours of your reply, feel free to send me a pm.


#5 TRD10

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Posted 23 March 2011 - 11:20 PM

It's a Dell Studio One 1909

#6 the_patriot11

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Posted 04 April 2011 - 12:41 PM

Those directs resetting the BIOS, usually there is a small jumper to do so, located next to the CMOS battery (the watch battery on the motherboard) there will be 3 pins, right next to each other. There will be a jumper connecting 2 of the pins, remove the jumper, and connect the middle pin to the pin that the jumper originally was not on. (after turning off the computer and unplugging it) Leave it there for about 30 seconds and then replace it. If you still cannot find it, then simply remove the battery itself for 30 seconds to a minute, will do the same thing. then turn the computer on and see if it works, if it doesn't you can try re upgrading the BIOS manually. First, get a memory stick and make it bootable directions to do so as well as the software needed is found here Once you have done that download the BIOS from dells website here. Then copy the file to the bootable USB drive, then place the USB drive in the USB port of the computer with the bad BIOS, and attempt to boot from it. Once the prompt has come up, run the program by typing in Y:\SO19-A10.EXE, then wait for it to install, it may take awhile. If this does not work, if the motherboard has a removable BIOS chip, you may be able to contact dell and order another one, if the BIOS chip is built into the motherboard, chances are you will need a new motherboard.

picard5.jpg

 

Primary system: Motherboard: ASUS M4A89GTD PRO/USB3, Processor: AMD Phenom II x4 945, Memory: 16 gigs of Patriot G2 DDR3 1600, Video: AMD Sapphire Nitro R9 380, Storage: 1 WD 500 gig HD, 1 Hitachi 500 gig HD, and Power supply: Coolermaster 750 watt, OS: Windows 10 64 bit. 

Media Center: Motherboard: Gigabyte mp61p-S3, Processor: AMD Athlon 64 x2 6000+, Memory: 6 gigs Patriot DDR2 800, Video: Gigabyte GeForce GT730, Storage: 500 gig Hitachi, PSU: Seasonic M1211 620W full modular, OS: Windows 10.

If I don't reply within 24 hours of your reply, feel free to send me a pm.


#7 TRD10

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Posted 03 June 2011 - 04:17 PM

Nothing worked, but found a service that will fix the BIOS, costs a lot less than a new motherboard, gonna try that.

#8 lti

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Posted 03 June 2011 - 05:14 PM

I would get rid of that Dell program. I have personally seen it break computers in similar ways. On my parents' computer, the program password protected a folder using a password that only Dell knew. It claimed that anyone in the world with a computer could view that folder. I don't think there is any way to uninstall the program, so just find the executable and delete it.

Edited by lti, 03 June 2011 - 05:18 PM.





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