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virus scan said I have DLOADER TROJAN


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2 replies to this topic

#1 Mystical39

Mystical39

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  • 5 posts
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  • Local time:11:57 AM

Posted 23 March 2011 - 07:20 PM

computer is acting strange in many ways, a few are computer connecting to internet is extremley slow, if I use favorites folder to open website the mouse curser acts like a tracer and takes a few minutes to catch up with itself.
.
DDS (Ver_11-03-05.01) - NTFSx86
Run by HP_Administrator at 15:00:13.12 on Wed 03/23/2011
Internet Explorer: 8.0.6001.18702 BrowserJavaVersion: 1.6.0_20
Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.958.246 [GMT -4:00]
.
AV: AVG Internet Security *Enabled/Updated* {17DDD097-36FF-435F-9E1B-52D74245D6BF}
FW: AVG Firewall *Enabled*
.
============== Running Processes ===============
.
C:\WINDOWS\system32\svchost -k DcomLaunch
C:\WINDOWS\system32\svchost -k rpcss
C:\WINDOWS\System32\svchost.exe -k netsvcs
C:\WINDOWS\system32\svchost.exe -k WudfServiceGroup
C:\Program Files\AVG\AVG9\avgchsvx.exe
C:\Program Files\AVG\AVG9\avgrsx.exe
C:\Program Files\AVG\AVG9\avgcsrvx.exe
C:\WINDOWS\system32\svchost.exe -k NetworkService
C:\WINDOWS\system32\svchost.exe -k LocalService
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\AVG\AVG9\Identity Protection\Agent\Bin\AVGIDSAgent.exe
C:\WINDOWS\RTHDCPL.EXE
C:\WINDOWS\system32\hphmon03.exe
C:\PROGRA~1\AVG\AVG9\avgtray.exe
C:\WINDOWS\system32\rundll32.exe
C:\PROGRA~1\BEARSH~1\MediaBar\Datamngr\DATAMN~1.EXE
C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe
C:\Program Files\AVG\AVG9\Identity Protection\agent\bin\avgidsmonitor.exe
C:\PROGRA~1\PANICW~1\POP-UP~1\PSFree.exe
C:\WINDOWS\system32\ctfmon.exe
C:\WINDOWS\system32\svchost.exe -k LocalService
C:\WINDOWS\arservice.exe
C:\Program Files\AVG\AVG9\avgwdsvc.exe
C:\Program Files\AVG\AVG9\avgfws9.exe
C:\Program Files\Nikon\PictureProject\NkbMonitor.exe
C:\Program Files\Comodo\CBOClean\BOCORE.exe
C:\WINDOWS\system32\dllhost.exe
C:\WINDOWS\System32\svchost.exe -k eapsvcs
C:\WINDOWS\eHome\ehRecvr.exe
C:\WINDOWS\eHome\ehSched.exe
C:\WINDOWS\system32\inetsrv\inetinfo.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\AVG\AVG9\avgam.exe
C:\Program Files\AVG\AVG9\avgnsx.exe
C:\Program Files\Common Files\LightScribe\LSSrvc.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\WINDOWS\system32\nvsvc32.exe
C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\HPZIPM12.EXE
C:\WINDOWS\System32\snmp.exe
C:\WINDOWS\system32\svchost.exe -k LocalService
C:\WINDOWS\system32\svchost.exe -k imgsvc
C:\Program Files\providerComcast\bin\tgsrvc.exe
C:\WINDOWS\ehome\mcrdsvc.exe
C:\Program Files\AVG\AVG9\avgcsrvx.exe
C:\WINDOWS\system32\HPHipm09.exe
C:\WINDOWS\System32\alg.exe
C:\WINDOWS\system32\dllhost.exe
C:\WINDOWS\system32\msdtc.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Cobian Backup 10\cbVSCService.exe
C:\Program Files\Cobian Backup 10\cbInterface.exe
C:\Documents and Settings\HP_Administrator\Desktop\dds.scr
C:\Program Files\Internet Explorer\iexplore.exe
C:\WINDOWS\system32\wbem\wmiprvse.exe
.
============== Pseudo HJT Report ===============
.
uStart Page = hxxp://www.comcast.net/
uInternet Connection Wizard,ShellNext = iexplore
uInternet Settings,ProxyOverride = <local>
uURLSearchHooks: AVG Security Toolbar BHO: {a3bc75a2-1f87-4686-aa43-5347d756017c} - c:\program files\avg\avg9\toolbar\IEToolbar.dll
mURLSearchHooks: AVG Security Toolbar BHO: {a3bc75a2-1f87-4686-aa43-5347d756017c} - c:\program files\avg\avg9\toolbar\IEToolbar.dll
BHO: {02478D38-C3F9-4efb-9B51-7695ECA05670} - No File
BHO: MediaBar: {0974ba1e-64ec-11de-b2a5-e43756d89593} - c:\progra~1\bearsh~1\mediabar\toolbar\BearshareMediabarDx.dll
BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll
BHO: BitComet Helper: {39f7e362-828a-4b5a-bcaf-5b79bfdfea60} - c:\program files\bitcomet\tools\BitCometBHO_1.4.12.6.dll
BHO: AVG Safe Search: {3ca2f312-6f6e-4b53-a66e-4e65e497c8c0} - c:\program files\avg\avg9\avgssie.dll
BHO: Groove GFS Browser Helper: {72853161-30c5-4d22-b7f9-0bbc1d38a37e} - c:\program files\microsoft office\office12\GrooveShellExtensions.dll
BHO: UrlHelper Class: {74322bf9-df26-493f-b0da-6d2fc5e6429e} - c:\progra~1\bearsh~1\mediabar\datamngr\IEBHO.dll
BHO: AVG Security Toolbar BHO: {a3bc75a2-1f87-4686-aa43-5347d756017c} - c:\program files\avg\avg9\toolbar\IEToolbar.dll
BHO: Java™ Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
BHO: JQSIEStartDetectorImpl Class: {e7e6f031-17ce-4c07-bc86-eabfe594f69c} - c:\program files\java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
TB: AVG Security Toolbar: {ccc7a320-b3ca-4199-b1a6-9f516dd69829} - c:\program files\avg\avg9\toolbar\IEToolbar.dll
TB: MediaBar: {0974ba1e-64ec-11de-b2a5-e43756d89593} - c:\progra~1\bearsh~1\mediabar\toolbar\BearshareMediabarDx.dll
TB: {EF99BD32-C1FB-11D2-892F-0090271D4F88} - No File
TB: {C4069E3A-68F1-403E-B40E-20066696354B} - No File
TB: Lexmark Toolbar: {1017a80c-6f09-4548-a84d-edd6ac9525f0} -
TB: {4B3803EA-5230-4DC3-A7FC-33638F3D3542} - No File
TB: {D4027C7F-154A-4066-A1AD-4243D8127440} - No File
uRun: [PopUpStopperFreeEdition] "c:\progra~1\panicw~1\pop-up~1\PSFree.exe"
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
uRun: [Advanced SystemCare 3] "c:\program files\iobit\advanced systemcare 3\AWC.exe" /startup
uRun: [Cobian Backup 10] "c:\program files\cobian backup 10\Cobian.exe"
mRun: [RTHDCPL] RTHDCPL.EXE
mRun: [NvCplDaemon] RUNDLL32.EXE c:\windows\system32\NvCpl.dll,NvStartup
mRun: [nwiz] nwiz.exe /install
mRun: [HPHmon03] c:\windows\system32\hphmon03.exe
mRun: [ISUSPM Startup] c:\progra~1\common~1\instal~1\update~1\isuspm.exe -startup
mRun: [AVG9_TRAY] c:\progra~1\avg\avg9\avgtray.exe
mRun: [DATAMNGR] c:\progra~1\bearsh~1\mediabar\datamngr\DATAMN~1.EXE
mRun: [ISUSScheduler] "c:\program files\common files\installshield\updateservice\issch.exe" -start
mRun: [AdobeAAMUpdater-1.0] "c:\program files\common files\adobe\oobe\pdapp\uwa\UpdaterStartupUtility.exe"
mRun: [SwitchBoard] c:\program files\common files\adobe\switchboard\SwitchBoard.exe
mRun: [AdobeCS5ServiceManager] "c:\program files\common files\adobe\cs5servicemanager\CS5ServiceManager.exe" -launchedbylogin
mRun: [Adobe Reader Speed Launcher] "c:\program files\adobe\reader 9.0\reader\Reader_sl.exe"
mRun: [Adobe ARM] "c:\program files\common files\adobe\arm\1.0\AdobeARM.exe"
mRun: [IObit Security 360] "c:\program files\iobit\iobit security 360\IS360tray.exe" /autostart
mRun: [GrooveMonitor] "c:\program files\microsoft office\office12\GrooveMonitor.exe"
mRun: [Cobian Backup 10 Interface] "c:\program files\cobian backup 10\cbInterface.exe" -service
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\fortem~1.lnk - c:\program files\lg soft india\fortemanager\bin\Monitor.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\hpdigi~1.lnk - c:\program files\hp\digital imaging\bin\hpqtra08.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\nkbmon~1.lnk - c:\program files\nikon\pictureproject\NkbMonitor.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\window~1.lnk - c:\program files\windows desktop search\WindowsSearch.exe
uPolicies-explorer: NoAutoUpdate = 0 (0x0)
mPolicies-explorer: NoPopUpsOnBoot = 1 (0x1)
IE: &D&ownload &with BitComet - c:\program files\bitcomet\BitComet.exe/AddLink.htm
IE: &D&ownload all with BitComet - c:\program files\bitcomet\BitComet.exe/AddAllLink.htm
IE: {D18A0B52-D63C-4ed0-AFC6-C1E3DC1AF43A} - res://c:\program files\bitcomet\tools\BitCometBHO_1.4.12.6.dll/206
IE: {E2D4D26B-0180-43a4-B05F-462D6D54C789} - c:\windows\pchealth\helpctr\vendors\cn=hewlett-packard,l=cupertino,s=ca,c=us\iebutton\support.htm
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - c:\progra~1\micros~4\office12\ONBttnIE.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~4\office12\REFIEBAR.DLL
DPF: {17492023-C23A-453E-A040-C7C580BBF700} - hxxp://download.microsoft.com/download/C/0/C/C0CBBA88-A6F2-48D9-9B0E-1719D1177202/LegitCheckControl.cab
DPF: {31435657-9980-0010-8000-00AA00389B71} - hxxp://download.microsoft.com/download/e/2/f/e2fcec4b-6c8b-48b7-adab-ab9c403a978f/wvc1dmo.cab
DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} - hxxp://update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1246163279000
DPF: {73ECB3AA-4717-450C-A2AB-D00DAD9EE203} - hxxp://h20270.www2.hp.com/ediags/gmn2/install/HPProductDetection2.cab
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_20-windows-i586.cab
DPF: {A3256902-51FA-45A0-8A97-FC1143C169D9} - hxxp://support.microsoft.com/mats/DiagWebControl.cab
DPF: {CAFEEFAC-0015-0000-0005-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.5.0/jinstall-1_5_0_05-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0020-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_20-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_20-windows-i586.cab
DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} - hxxp://fpdownload2.macromedia.com/get/shockwave/cabs/flash/swflash.cab
Handler: avgsecuritytoolbar - {F2DDE6B2-9684-4A55-86D4-E255E237B77C} - c:\program files\avg\avg9\toolbar\IEToolbar.dll
Handler: grooveLocalGWS - {88FED34C-F0CA-4636-A375-3CB6248B04CD} - c:\program files\microsoft office\office12\GrooveSystemServices.dll
Handler: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - c:\program files\avg\avg9\avgpp.dll
Notify: avgrsstarter - avgrsstx.dll
SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll
SEH: Groove GFS Stub Execution Hook: {b5a7f190-dda6-4420-b3ba-52453494e6cd} - c:\program files\microsoft office\office12\GrooveShellExtensions.dll
.
================= FIREFOX ===================
.
FF - ProfilePath - c:\docume~1\hp_adm~1\applic~1\mozilla\firefox\profiles\ckdt0xpw.default\
FF - prefs.js: browser.startup.homepage - hxxp://google.atcomet.com/b/
FF - prefs.js: browser.search.selectedEngine - BearShare Web Search
FF - prefs.js: keyword.URL - hxxp://search.bearshare.com/web?src=ffb&systemid=2&q=
FF - prefs.js: browser.search.selectedEngine - Yahoo
FF - prefs.js: keyword.URL - hxxp://search.yahoo.com/search?fr=greentree_ff1&ei=utf-8&type=382950&p=
FF - Ext: Java Console: {CAFEEFAC-0016-0000-0017-ABCDEFFEDCBA} - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0017-ABCDEFFEDCBA}
FF - Ext: Microsoft .NET Framework Assistant: {20a82645-c095-46ed-80e3-08825760534b} - c:\windows\microsoft.net\framework\v3.5\windows presentation foundation\DotNetAssistantExtension
FF - Ext: AVG Safe Search: {3f963a5b-e555-4543-90e2-c3908898db71} - c:\program files\avg\avg9\Firefox
FF - Ext: AVG Security Toolbar em:version=6.010.006.004 em:displayname=AVG Security Toolbar em:iconURL=chrome://tavgp/skin/logo.ico em:creator=AVG Technologies em:description=AVG Security Toolbar em:homepageURL=http://www.avg.com >: avg@igeared - c:\program files\avg\avg9\toolbar\firefox\avg@igeared
FF - Ext: Microsoft .NET Framework Assistant: {20a82645-c095-46ed-80e3-08825760534b} - %profile%\extensions\{20a82645-c095-46ed-80e3-08825760534b}
FF - Ext: Adobe DLM (powered by getPlus®): {E2883E8F-472F-4fb0-9522-AC9BF37916A7} - %profile%\extensions\{E2883E8F-472F-4fb0-9522-AC9BF37916A7}
.
---- FIREFOX POLICIES ----
FF - user.js: browser.cache.memory.capacity - 16000
FF - user.js: browser.chrome.favicons - false
FF - user.js: browser.display.show_image_placeholders - true
FF - user.js: browser.turbo.enabled - true
FF - user.js: browser.urlbar.autocomplete.enabled - true
FF - user.js: browser.urlbar.autofill - true
FF - user.js: content.max.tokenizing.time - 2250000
FF - user.js: content.notify.backoffcount - 5
FF - user.js: content.notify.interval - 750000
FF - user.js: content.notify.ontimer - true
FF - user.js: content.switch.threshold - 750000
FF - user.js: dom.disable_window_status_change - true
FF - user.js: network.http.max-connections - 32
FF - user.js: network.http.max-connections-per-server - 8
FF - user.js: network.http.max-persistent-connections-per-proxy - 8
FF - user.js: network.http.max-persistent-connections-per-server - 4
FF - user.js: network.http.pipelining - true
FF - user.js: network.http.pipelining.firstrequest - true
FF - user.js: network.http.pipelining.maxrequests - 8
FF - user.js: network.http.proxy.pipelining - true
FF - user.js: network.http.request.max-start-delay - 0
FF - user.js: nglayout.initialpaint.delay - 750
FF - user.js: plugin.expose_full_path - true
FF - user.js: ui.submenuDelay - 0
.
============= SERVICES / DRIVERS ===============
.
R0 AVGIDSErHrxpx;AVG9IDSErHr;c:\windows\system32\drivers\AVGIDSxx.sys [2010-9-26 25168]
R0 AvgRkx86;avgrkx86.sys;c:\windows\system32\drivers\avgrkx86.sys [2010-9-26 52872]
R1 AvgLdx86;AVG AVI Loader Driver x86;c:\windows\system32\drivers\avgldx86.sys [2010-9-26 216400]
R1 AvgMfx86;AVG On-access Scanner Minifilter Driver x86;c:\windows\system32\drivers\avgmfx86.sys [2010-9-26 29584]
R1 AvgTdiX;AVG Network Redirector;c:\windows\system32\drivers\avgtdix.sys [2010-9-26 243024]
R2 avg9wd;AVG WatchDog;c:\program files\avg\avg9\avgwdsvc.exe [2010-9-27 308136]
R2 avgfws9;AVG Firewall;c:\program files\avg\avg9\avgfws9.exe [2010-9-27 2331544]
R2 AVGIDSAgent;AVG9IDSAgent;c:\program files\avg\avg9\identity protection\agent\bin\AVGIDSAgent.exe [2010-9-27 5897808]
R2 BOCore;BOCore;c:\program files\comodo\cboclean\BOCore.exe [2009-7-4 73464]
R2 cbVSCService;Cobian Backup 10 Volume Shadow Copy service;c:\program files\cobian backup 10\cbVSCService.exe [2011-3-23 67584]
R2 McrdSvc;Media Center Extender Service;c:\windows\ehome\mcrdsvc.exe [2005-8-5 99328]
R2 tgsrvc_providercomcast;SupportSoft Repair Service (providercomcast);c:\program files\providercomcast\bin\tgsrvc.exe [2008-5-2 148768]
R3 Avgfwdx;Avgfwdx;c:\windows\system32\drivers\avgfwdx.sys [2010-9-26 30104]
R3 AVGIDSDriverxpx;AVG9IDSDriver;c:\program files\avg\avg9\identity protection\agent\driver\platform_xp\AVGIDSDriver.sys [2010-9-26 122448]
R3 AVGIDSFilterxpx;AVG9IDSFilter;c:\program files\avg\avg9\identity protection\agent\driver\platform_xp\AVGIDSFilter.sys [2010-9-26 30288]
R3 AVGIDSShimxpx;AVG9IDSShim;c:\program files\avg\avg9\identity protection\agent\driver\platform_xp\AVGIDSShim.sys [2010-9-26 26192]
R3 Dot4Usb HPH09;Dot4Usb HPH09;c:\windows\system32\drivers\hphius09.sys [2001-8-23 18864]
S2 IS360service;IS360service;c:\program files\iobit\iobit security 360\is360srv.exe [2011-1-7 312152]
S3 AVG Security Toolbar Service;AVG Security Toolbar Service;c:\program files\avg\avg9\toolbar\ToolbarBroker.exe [2010-10-26 517448]
S3 Avgfwfd;AVG network filter service;c:\windows\system32\drivers\avgfwdx.sys [2010-9-26 30104]
S3 LGDDCDevice;LGDDCDevice;c:\program files\lg soft india\fortemanager\bin\I2CDriver.sys [2010-2-12 14336]
S3 LGII2CDevice;LGII2CDevice;c:\program files\lg soft india\fortemanager\bin\PII2CDriver.sys [2010-2-12 18432]
S3 SwitchBoard;SwitchBoard;c:\program files\common files\adobe\switchboard\SwitchBoard.exe [2010-2-19 517096]
.
=============== File Associations ===============
.
txtfile=c:\windows\NOTEPAD.EXE %1
.
=============== Created Last 30 ================
.
2011-03-23 18:44:09 -------- d-----w- c:\program files\Cobian Backup 10
2011-03-19 03:00:58 -------- d-----w- c:\docume~1\hp_adm~1\applic~1\Malwarebytes
2011-03-19 03:00:40 38224 ----a-w- c:\windows\system32\drivers\mbamswissarmy.sys
2011-03-19 03:00:40 -------- d-----w- c:\docume~1\alluse~1\applic~1\Malwarebytes
2011-03-19 03:00:36 20952 ----a-w- c:\windows\system32\drivers\mbam.sys
2011-03-19 03:00:36 -------- d-----w- c:\program files\Malwarebytes' Anti-Malware
2011-03-15 12:22:58 -------- d--h--w- c:\docume~1\alluse~1\applic~1\Common Files
2011-03-14 14:58:04 66048 ----a-w- c:\windows\system32\dllcache\s3legacy.dll
2011-03-08 00:42:44 -------- d-----w- c:\docume~1\hp_adm~1\applic~1\PokerCreations
2011-03-08 00:42:21 -------- d-----w- c:\docume~1\hp_adm~1\applic~1\ZEN Entertainment
2011-02-23 07:50:11 -------- d-----w- c:\docume~1\hp_adm~1\locals~1\applic~1\DoylesRoom
2011-02-23 07:45:56 -------- d-----w- c:\program files\Doyles Room
2011-02-23 07:41:59 -------- d-----w- c:\program files\ZEN Entertainment
.
==================== Find3M ====================
.
2011-02-04 22:48:32 456192 ------w- c:\windows\system32\encdec.dll
2011-02-04 22:48:30 291840 ----a-w- c:\windows\system32\sbe.dll
2011-02-02 07:58:35 2067456 ------w- c:\windows\system32\mstscax.dll
2011-01-27 11:57:06 677888 ----a-w- c:\windows\system32\mstsc.exe
2011-01-21 14:44:37 439296 ------w- c:\windows\system32\shimgvw.dll
2011-01-07 14:09:02 290048 ----a-w- c:\windows\system32\atmfd.dll
2010-12-31 13:10:33 1854976 ------w- c:\windows\system32\win32k.sys
2004-08-10 04:00:00 94784 --sh--w- c:\windows\twain.dll
2008-04-14 00:12:07 50688 --sh--w- c:\windows\twain_32.dll
2004-07-30 14:04:42 1216 --sh--w- c:\windows\Twunk_16.dll
2004-07-30 14:04:42 1216 --sh--w- c:\windows\Twunk_32.dll
2008-04-14 00:12:01 57344 --sha-w- c:\windows\system32\msvcirt.dll
2008-04-14 00:12:01 413696 --sha-w- c:\windows\system32\msvcp60.dll
2008-04-14 00:12:02 551936 --sh--w- c:\windows\system32\oleaut32.dll
2008-04-14 00:12:32 11776 --sha-w- c:\windows\system32\regsvr32.exe
.
============= FINISH: 15:00:52.25 ===============

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#2 Casey_boy

Casey_boy

    Bleeping physicist


  • Malware Response Team
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  •  
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  • Location:UK
  • Local time:03:57 PM

Posted 30 March 2011 - 12:49 PM

Hello and welcome to Bleeping Computer

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Please take note:

  • If you have since resolved the original problem you were having, we would appreciate you letting us know.
  • If you are unable to create a log because your computer cannot start up successfully please provide detailed information about your installed Windows Operating System including the Version, Edition and if it is a 32bit or a 64bit system.
    • If you are unsure about any of these characteristics just post what you can and we will guide you.
  • Please tell us if you have your original Windows CD/DVD available.
  • If you are unable to perform the steps we have recommended please try one more time and if unsuccessful alert us of such and we will design an alternate means of obtaining the necessary information.
  • If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.
  • Upon completing the steps below another staff member will review your topic an do their best to resolve your issues.
  • If you have already posted a DDS log, please do so again, as your situation may have changed.
  • Use the 'Add Reply' and add the new log to this thread.

We need to see some information about what is happening in your machine. Please perform the following scan again:

  • Download DDS by sUBs from one of the following links if you no longer have it available. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explanation about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE


We also need a new log from the GMER anti-rootkit Scanner.

Please note that if you are running a 64-bit version of Windows you will not be able to run GMER and you may skip this step.

Please first disable any CD emulation programs using the steps found in this topic:

Why we request you disable CD Emulation when receiving Malware Removal Advice

Then create another GMER log and post it as an attachment to the reply where you post your new DDS log. Instructions on how to properly create a GMER log can be found here:

How to create a GMER log


Thanks and again sorry for the delay.

Casey

If I have been helping you and I do not reply within 48hours, feel free to send me a PM.


* My Website * Am I Infected? * Malware Removal Help * If you'd like to say thanks *


#3 Casey_boy

Casey_boy

    Bleeping physicist


  • Malware Response Team
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Posted 04 April 2011 - 11:00 AM

Due to the lack of feedback, this topic is now closed.In the event you still have problems, please send me or any Moderator a Private Message and ask them to reopen this topic within the next 5 days.

If I have been helping you and I do not reply within 48hours, feel free to send me a PM.


* My Website * Am I Infected? * Malware Removal Help * If you'd like to say thanks *





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