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Google redirect problem


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#1 adp102

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Posted 23 March 2011 - 05:27 PM

I am new to this forum, but I am having a problem where I get redirected every time I try to use a search engine. I know tons of other people have posted this problem, but it said that I should get help with my specific problem rather than trying to do what worked for other people. Can anyone help?

Edited by Budapest, 24 March 2011 - 04:46 PM.
Moved from Virus, Trojan, Spyware, and Malware Removal Logs ~BP


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#2 Budapest

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Posted 24 March 2011 - 04:46 PM

Please download Malwarebytes' Anti-Malware (v1.50) and save it to your desktop.
Download Link 1
Download Link 2Malwarebytes' may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.

  • Make sure you are connected to the Internet and double-click on mbam-setup.exe to install the application.
    For instructions with screenshots, please refer to this Guide.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • Malwarebytes will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
  • Under the Scanner tab, make sure the "Perform Quick Scan" option is selected.
  • Click on the Scan button.
  • When finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box, then click the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked and then click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows the database version and your operating system.
  • Exit Malwarebytes' when done.
Note: If Malwarebytes' encounters a file that is difficult to remove, you will be asked to reboot your computer so it can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally will prevent Malwarebytes' from removing all the malware.
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#3 adp102

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Posted 28 March 2011 - 10:02 PM

Thank you for responding. I downloaded the Anti-Malware file above but it would not run. I kept getting a message saying that it encountered an error and needed to close. I tried re-running it and re-installing and restarting my computer, but it never worked. Also, I currently have no security programs running or installed. I'm not sure if it makes a difference, but I had downloaded the Anti-Malware program a few weeks ago and uninstalled it after I couldn't figure out what to do with it. Any ideas?

#4 Budapest

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Posted 28 March 2011 - 10:21 PM

Please download and scan with SUPERAntiSpyware Free
  • Double-click SUPERAntiSypware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If it will not start, go to Start > All Prgrams > SUPERAntiSpyware and click on Alternate Start.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here. Double-click on the hyperlink for Download Installer and save SASDEFINITIONS.EXE to your desktop. Then double-click on SASDEFINITIONS.EXE to install the definitions.)
  • In the Main Menu, click the Preferences... button.
  • Click the "General and Startup" tab, and under Start-up Options, make sure "Start SUPERAntiSpyware when Windows starts" box is unchecked.
  • Click the "Scanning Control" tab, and under Scanner Options, make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen and exit the program.
  • Do not run a scan just yet.
Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with SUPERAntiSpyware as follows:
  • Launch the program and back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan and click "Next".
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes" and reboot normally.
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.
If you have a problem downloading, installing or getting SAS to run, try downloading and using the SUPERAntiSpyware Portable Scanner instead. Save the randomly named file (i.e. SAS_1710895.COM) to a usb drive or CD and transfer to the infected computer. Then double-click on it to launch and scan. The file is randomly named to help keep malware from blocking the scanner.
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#5 adp102

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Posted 31 March 2011 - 08:55 PM

OK...

I followed all of the directions for SuperAntiSpyware Free above, ran it in Safe Mode, and had it fail about four times in rebooting. So, I downloaded the Portable Scanner Version and ran it and afterward, the Statistics/Logs tab had no statistics or logs (though each of the 4 four times I ran it, I had many, many registration problems, etc several files were removed/quarantined). So, I couldn't copy and past the output because there was no report to copy, but I did get it to run/reboot successfully (eventually). I hope that didn't completely mess up the plan for what comes next, but I didn't know what else to do. What do you think I should do next?

I can't thank you enough for your help and tolerance of a technological idiot!!!

#6 Budapest

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Posted 31 March 2011 - 08:56 PM

Now try running Malwarebytes again.
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#7 adp102

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Posted 31 March 2011 - 08:58 PM

P.S. Now several of my programs, including anything right clicked, Firefox, and SuperAntiSpywareFree give me a choose program from list or use webservice to find the appropriate program message when I try to use them. Not sure if that matters...

#8 Budapest

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Posted 31 March 2011 - 09:02 PM

Download this file and save it to your desktop:

http://download.bleepingcomputer.com/reg/antivirus-vista-2010/FixExe.reg

Right-click on the file and select Merge.

Then try Malwarebytes again.
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#9 adp102

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Posted 03 April 2011 - 07:47 PM

When I try to run Malwarebytes (I used a few different files and even tried renaming them) I keep getting a message saying that I need to choose a program from a list to open it with. It won't run, and obviously Adobe, Notepad, etc won't open it. Ideas?

Thanks again

#10 Budapest

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Posted 04 April 2011 - 12:45 AM

Press CTRL+SHIFT+ESC simultaneously and it will bring up Windows Task Manager.

Press and hold the CTRL button and under File click at the New Task (Runů)
A black command prompt will open.

Copy the following lines one by one, right-click in the open command prompt, select Paste and press Enter:

assoc.bat=batfile

ftype batfile="%1" %*

assoc.exe=exefile

ftype batfile="%1" %*

Then try Malwarebytes again.
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#11 adp102

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Posted 05 April 2011 - 07:50 PM

After I did that, Malwarebytes continued to give me the 'choose a program from the list to open' message.

#12 Budapest

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Posted 05 April 2011 - 08:33 PM

I'd like us to scan your machine with ESET OnlineScan
  • Hold down Control and click on the following link to open ESET OnlineScan in a new window.
    ESET OnlineScan
  • Click the Posted Image button.
  • For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
    • Click on Posted Image to download the ESET Smart Installer. Save it to your desktop.
    • Double click on the Posted Image icon on your desktop.
  • Check Posted Image
  • Click the Posted Image button.
  • Accept any security warnings from your browser.
  • Under scan settings, check Posted Image and check Remove found threats
  • Click Advanced settings and select the following:
    • Scan potentially unwanted applications
    • Scan for potentially unsafe applications
    • Enable Anti-Stealth technology
  • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  • When the scan completes, push Posted Image
  • Push Posted Image, and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
  • Push the Posted Image button.
  • Push Posted Image

The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#13 adp102

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Posted 06 April 2011 - 08:41 PM

The results of the ESET scan were:

C:\Documents and Settings\Ash\Local Settings\Temporary Internet Files\Content.IE5\AX1VNVQM\index-functions[1].js Win32/RegistryBooster application cleaned by deleting - quarantined

#14 Budapest

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Posted 06 April 2011 - 08:42 PM

How's your computer running now?

Edited by Budapest, 06 April 2011 - 08:44 PM.

The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#15 adp102

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Posted 06 April 2011 - 08:46 PM

Well, after I submitted the last post, I got a popup about a registry virus. Then, when I tried to create a restore point (after clicking System Restore under System Tools)I got another message saying that I needed to choose a program from the list to upen it.




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