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Suspected Malware Problems


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3 replies to this topic

#1 Trennt

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Posted 23 March 2011 - 12:40 PM

Hi there,

Since 4am this morning I have run into problems. Windows recovery appeared, which I have also never seen before, appeared in English even though I have a German OS and I cannot access any files - though I can browse and perform most functions.

Basically my software is still on PC and usuable but all personal files are not visible and the catalyst control system also throws errors constantly.

The errors began for me after a series of popups asking me to run exe. files which I rejected for all of them. I also fear the laptop has some kind of virus. Would be great if anyone can assist.

Trennt

Edited by hamluis, 23 March 2011 - 02:54 PM.
Split from different topic, edited post..


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#2 boopme

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Posted 23 March 2011 - 08:44 PM

Hello it does sound like this malware, if it's not the real HDD death.

Please follow our Removal Guide here Remove Hard Drive Diagnostic .
After reading how the malware is misleading you ...
You will move to the Automated Removal Instructions

After you completed that, post your scan log here,let me know how things are.
The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#3 Trennt

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Posted 24 March 2011 - 10:57 AM

Hi boopme, many thanks for the reply. Apologies the post seemed so vague, initially since my experience was identical to that of another user I was following their post and then my response was moved. I was watching the original thread however and followed your earlier reply to Vick Broo.

I managed to locate my "missing" files by following the tutorial for making hidden files visible.
I then followed your instructions as to Vick Broo (as here).

Initially I ran a quick scan with MBAM and then realized I should have probably ran a full one. The quick scan returned many results and the secondary full scan (after a reboot) returned another two objects. Therefore there are two logs pasted here.

Malwarebytes' Anti-Malware 1.50.1.1100
www.malwarebytes.org

Database version: 6151

Windows 6.0.6002 Service Pack 2
Internet Explorer 8.0.6001.19019

24.03.2011 14:31:30
mbam-log-2011-03-24 (14-31-30).txt

Scan type: Quick scan
Objects scanned: 162292
Time elapsed: 10 minute(s), 49 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 2
Registry Keys Infected: 2
Registry Values Infected: 2
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 10

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
c:\Users\Trennt\AppData\Local\rapgub.dll (Trojan.Hiloti.Gen) -> Delete on reboot.
c:\Users\Trennt\AppData\Local\otatoxic.dll (Trojan.Agent.U) -> Delete on reboot.

Registry Keys Infected:
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{1602F07D-8BF3-4C08-BDD6-DDDB1C48AEDC} (Adware.ClickPotato) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{A078F691-9C07-4AF2-BF43-35E79EECF8B7} (Adware.Softomate) -> Quarantined and deleted successfully.

Registry Values Infected:
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\Bpupiyiyimevoc (Trojan.Hiloti.Gen) -> Value: Bpupiyiyimevoc -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\Pgayucorojewujox (Trojan.Agent.U) -> Value: Pgayucorojewujox -> Delete on reboot.

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
c:\Users\Trennt\AppData\Local\rapgub.dll (Trojan.Hiloti.Gen) -> Delete on reboot.
c:\Users\Trennt\AppData\Local\Temp\rwcxeanoms.exe (Trojan.Downloader) -> Quarantined and deleted successfully.
c:\Users\Trennt\AppData\Local\Temp\eroaxncwms.exe (Adware.Agent) -> Quarantined and deleted successfully.
c:\Users\Trennt\AppData\Local\Temp\internetexplorerupdate.exe (Trojan.FakeAlert.Gen) -> Quarantined and deleted successfully.
c:\Users\Trennt\AppData\Local\Temp\moaecnwrsx.exe (Trojan.Hiloti.Gen) -> Quarantined and deleted successfully.
c:\Users\Trennt\AppData\Local\Temp\4F0C.tmp (Rootkit.TDSS) -> Quarantined and deleted successfully.
c:\users\trennt\appdata\local\temp\snrceaowxm.exe (Rootkit.TDSS) -> Quarantined and deleted successfully.
c:\Users\Trennt\AppData\Local\Temp\0.0581653141821008.exe (Trojan.Dropper) -> Quarantined and deleted successfully.
c:\Users\Trennt\AppData\Local\Temp\0.6549585000901745.exe (Trojan.Dropper) -> Quarantined and deleted successfully.
c:\Users\Trennt\AppData\Local\otatoxic.dll (Trojan.Agent.U) -> Delete on reboot.


Second Scan

Malwarebytes' Anti-Malware 1.50.1.1100
www.malwarebytes.org

Database version: 6151

Windows 6.0.6002 Service Pack 2
Internet Explorer 8.0.6001.19019

24.03.2011 16:29:32
mbam-log-2011-03-24 (16-29-32).txt

Scan type: Full scan (C:\|D:\|E:\|F:\|)
Objects scanned: 341907
Time elapsed: 1 hour(s), 51 minute(s), 24 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 2
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\Pgayucorojewujox (Trojan.Agent.U) -> Value: Pgayucorojewujox -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\Bpupiyiyimevoc (Trojan.Agent.U) -> Value: Bpupiyiyimevoc -> Quarantined and deleted successfully.

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)


I rebooted again and the only remaining visibly different behaviours were 1) repeated errors for catalyst control system. I managed to repair this in the control panel and 2) the files which I originally lost which were hidden are visible but they are still all greyed out (even though I can view them). Is there any thing I can do to return them to full view?


Many thanks for your assistance, it is much appreciated.

Trennt

#4 boopme

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Posted 24 March 2011 - 01:10 PM

OK, no problem ...Let's do a Safe mode scan next and see whays up.


Next run ATF and SAS: If you cannot access Safe Mode,run in normal ,but let me know.

Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".

NOTE: There have been reported problems with FireFox not loading pages properly after running ATF to clean the Firefox cache and download history. The glitch occurs if you have Firefox opened to Bleepingcomputer or other web sites while clearing the Firefox cache with ATF Cleaner. Close FF before running ATF. If ATF was run while the browser was open and OP reports problems, have them use FF itself afterwards to clear the cache.

From your regular user account..
Download Attribune's ATF Cleaner and then SUPERAntiSpyware , Free Home Version. Save both to desktop ..
Close all open browsers before using, especially FireFox. <-Important!!!
DO NOT run yet.
Open SUPER from icon and install and Update it
Under Scanner Options make sure the following are checked (leave all others unchecked):
Close browsers before scanning.
Scan for tracking cookies.
Terminate memory threats before quarantining
.
Click the "Close" button to leave the control center screen and exit the program. DO NOT run yet.

Now reboot into Safe Mode: How to enter safe mode(XP)
Using the F8 Method
Restart your computer.
When the machine first starts again it will generally list some equipment that is installed in your machine, amount of memory, hard drives installed etc. At this point you should gently tap the F8 key repeatedly until you are presented with a Windows XP Advanced Options menu.
Select the option for Safe Mode using the arrow keys.
Then press enter on your keyboard to boot into Safe Mode
.

Double-click ATF-Cleaner.exe to run the program.
Under Main "Select Files to Delete" choose: Select All.
Click the Empty Selected button.

If you use Firefox or Opera browser click that browser at the top and choose: Select All
Click the Empty Selected button.
If you would like to keep your saved passwords, please click No at the prompt.
Click Exit on the Main menu to close the program
.

NOW Scan with SUPER
Open from the desktop icon or the program Files list
On the left, make sure you check C:\Fixed Drive.
Perform a Complete scan. After scan,Verify they are all checked.
Click OK on the summary screen to quarantine all found items.
If asked if you want to reboot, click "Yes" and reboot normally.

To retrieve the removal information after reboot, launch SUPERAntispyware again.
Click Preferences, then click the Statistics/Logs tab.
Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
If there are several logs, click the current dated log and press View log.
A text file will open in your default text editor.
Please copy and paste the Scan Log results in your next reply.
Click Close to exit the program.


Please ask any needed questions,post logs and Let us know how the PC is running now.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




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