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Windows 7 buggy after Malware Infection/Removal


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#1 Jmurra21

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Posted 23 March 2011 - 12:06 PM

After several days with a very patient and through BleepingComputer Volunteer, I believe my computer is malware-free.

However, my computer itself still seems to be having issues. None of these issues occurred prior to the infection. My logs appear clean, but these issues remain:

Mouse cursor "stutters" at times.
Windows flicker
Startup and shutdown take excessively long at times, others it is very fast
Shortcut icons (but not regular icons) have some sort of "blank" icon in front of them.

Here is a link to the malware removal thread

Malware Removal Thread

Attached as well is a picture of the icon situation. It appears that the shortcut arrow has been replaced by this large "blank" icon picture.

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Please help me resolve these issues. Thank you.

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#2 Broni

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Posted 23 March 2011 - 12:19 PM

Go Start>Run ("Start Search" in Vista/7), type in:
sfc /scannow
Click OK (hold CTRL, and SHIFT, hit Enter in Vista/7).
Have Windows CD/DVD handy (with Vista/7, most likely, you won't need it).
If System File Checker (sfc) will find any errors, it may ask you for the CD/DVD (rarely in Vista/7 case).

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#3 Jmurra21

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Posted 23 March 2011 - 12:48 PM

The System File Checker closed without incident after running.

I am unsure how to proceed. No log was presented, and no confirmation of repair, or lack of issue, was presented. It simply closed down when done. I ran this twice to see if perhaps I made an error, but it shut down at completion both times.

#4 Broni

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Posted 23 March 2011 - 12:52 PM

Log is made, but it doesn't pop-up. It's saved as CBS.log in C:\Windows\Logs\CBS folder.
However, it doesn't matter at this moment.
Restart computer and see, if it helped any.

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#5 Jmurra21

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Posted 23 March 2011 - 01:34 PM

I have restarted the computer and no improvement has been made at all.

#6 Broni

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Posted 23 March 2011 - 01:51 PM

Do you have/can borrow Windows 7 DVD?

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#7 Jmurra21

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Posted 23 March 2011 - 04:45 PM

I do have a Windows 7 Home Edition DVD, but the installed operating system is the Ultimate Media Center Edition for which I do not have a DVD. Does this make a difference?

#8 Broni

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Posted 23 March 2011 - 05:01 PM

I don't think repair installation will work, but it won't hurt to give it a shot: http://www.w7forums.com/repair-install-t1204.html

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#9 Jmurra21

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Posted 23 March 2011 - 06:34 PM

You were right, the repair installation didn't work. It only wanted to let me install a new version of Windows rather than upgrade, because the version I have is higher (note I didn't say better, lol).. So now what do I do? I've googled this to death and come up with absolutely nothing.

#10 Broni

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Posted 23 March 2011 - 06:40 PM

Well, sometimes, when you clean your computer from some serious infection, side effects happen.
I think, your only two options are to either obtain correct Windows 7 version DVD, or back up your data and reinstall.

Edited by Broni, 23 March 2011 - 06:40 PM.

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#11 Jmurra21

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Posted 23 March 2011 - 08:44 PM

Is there no chance that there is just some sort of registry issue? Could a HiJack This log evaluation or a registry snapshot help to track this down? I currently do not have enough backup space to perform a reinstall. If there is anything at all you can do, I would really appreciate it. Please....

#12 Broni

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Posted 23 March 2011 - 09:21 PM

In my opinion, there are too many issues to investigate them successfully.

Edited by Broni, 23 March 2011 - 09:21 PM.

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#13 Jmurra21

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Posted 24 March 2011 - 10:24 AM

Well, all issues seem to be Windows related, and perhaps, because they started at the same time, they are caused by the same thing. Can we try to at least look at the shortcut icon issue? We could start there and work toward a solution... If you are willing...

#14 Broni

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Posted 24 March 2011 - 06:54 PM

Shortcuts issue should be fairly easy to fix.
Those generic icons, usually appears, when a shortcut link is broken.

For instance....
Delete Firefox shortcut.
Open Windows Explorer.
Travel to:
C:\Program Files\Mozilla Firefox
Right click on firefox.exe file, click Send To>Desktop (create shortcut).

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#15 Jmurra21

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Posted 24 March 2011 - 07:51 PM

This is something I have done repeatedly, after rebooting, running sfc, etc.....

Hoping maybe you could track this down. Something tells me its a registry error because sfc didn't work, and neither did rebuilding the icon cache.

I could export my registry, run any scan and log it, you name it, just please help me figure this out.




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