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msie.exe


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9 replies to this topic

#1 ianbis

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Posted 23 March 2011 - 10:08 AM

Hi all, I had a virus which I used Malwarebytes to remove. I ran Malwarebytes in safe mode and was able to get rid of the virus however; when I booted up normally I noticed that my laptop did not have volume (I did not hear the window music on startup). After it booted up I went into services.msc and could not start up the Microsoft Audio or Microsoft updates. Please help. Thanks in advance

"Could not start the automatic updates service on local computer
Error 1084 The service cannot be started in safe mode"

"Windows cannot find msie.exe"

The error pops up even when I'm NOT in safemode.

If this has already been posted I apologize, but I did search to no avail.

Dell Inspiron B120
Windows XP

Edited by ianbis, 23 March 2011 - 10:19 AM.


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#2 Eyesee

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Posted 23 March 2011 - 11:50 AM

You may still be infected.
Here is BC's take on msie.exe.
It may just be remnants though.

You might want to post in the Am I Infected forum to have our folks take a look for you.
If you do, please be patient. The folks there are pretty busy.

Also, you probably need to download and reinstall your sound drivers from Dell.

Keep us posted.
In the beginning there was the command line.

#3 ianbis

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Posted 23 March 2011 - 12:06 PM

Thank you I did not list it in the I'm infected" forum because I thought it was an issue with running Malwarebytes in safemode. I will give it a shot. Thankls again

#4 Eyesee

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Posted 23 March 2011 - 12:08 PM

Take a pass with MBAM in normal mode.
Make sure that you download all updates and do the full scan.
In the beginning there was the command line.

#5 ianbis

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Posted 23 March 2011 - 01:13 PM

I tried that and it came up clean no infections found but still no sound and can't update windows. Thanks

#6 hamluis

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Posted 23 March 2011 - 01:50 PM

If it's malware that has been removed...a startup reference might remain on the system.

I would use Autoruns to take a look at the startup items reflected on the Logon tab of Autoruns (only that tab) and see what is running at startup.

AutoRuns for Windows - http://technet.microsoft.com/en-us/sysinternals/bb963902.aspx

If a referent to the malware exists...I would delete that reference via Autoruns.

Louis

#7 Eyesee

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Posted 23 March 2011 - 01:54 PM

Did you download and install the sound drivers from the link I provided above?
Possibly the installed drivers are corrupted and that should fix it.
In the beginning there was the command line.

#8 ianbis

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Posted 24 March 2011 - 06:50 AM

Did you download and install the sound drivers from the link I provided above?
Possibly the installed drivers are corrupted and that should fix it.



I did try download the drivers but still no sound

If it's malware that has been removed...a startup reference might remain on the system.

I would use Autoruns to take a look at the startup items reflected on the Logon tab of Autoruns (only that tab) and see what is running at startup.

AutoRuns for Windows - http://technet.microsoft.com/en-us/sysinternals/bb963902.aspx

If a referent to the malware exists...I would delete that reference via Autoruns.

Louis



Hi Louis I will try this and see how I make out thanks for the advice.

#9 ianbis

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Posted 15 April 2011 - 05:09 PM

So I know I'm not supposed to do this but .............. I ran Combo fix in regular mode and it fixed all the issues. I know tha the forum advises against using Combo Fix without supervision but I was getting desperate and whaddya know it worked. Thank you to all that tried helping

#10 Eyesee

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Posted 15 April 2011 - 05:36 PM

Glad to hear that you got it working!

Shh!! I wont tell anybody about you running Combofix if you wont!
In the beginning there was the command line.




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