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Windows unresponsive after removing Windows Defender


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3 replies to this topic

#1 kinobi

kinobi

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Posted 22 March 2011 - 11:40 PM

Recently removed Internet defender virus using Malwarebytes but when I reboot, I cannot open any programs. The cursor stays as an arrow as ooposed to a hand when I hover over programs and I cannot even open the start menu. Can only use computer in Safe mode.

Thanking you for your help in advance!!!!

.
DDS (Ver_11-03-05.01) - NTFSx86 NETWORK
Run by Administrator at 12:00:25.82 on 2011/03/23
Internet Explorer: 6.0.2900.5512 BrowserJavaVersion: 1.6.0_18
Microsoft Windows XP Professional 5.1.2600.3.932.81.1041.18.2037.1647 [GMT 9:00]
.
AV: トレンドマイクロ ウイルスバスター コーポレートエディションウイルス対策 *Enabled/Updated* {8E0F48BE-7F53-4AAF-A206-18F4B37C80B3}
.
============== Running Processes ===============
.
C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
svchost.exe
svchost.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Internet Explorer\iexplore.exe
C:\WINDOWS\system32\ctfmon.exe
C:\PROGRA~1\COMMON~1\MICROS~1\IME12\IMEJP\IMJPCMNT.EXE
C:\Documents and Settings\Administrator\デスクトップ\dds.scr
C:\WINDOWS\system32\conime.exe
.
============== Pseudo HJT Report ===============
.
uStart Page = hxxp://www.yahoo.co.jp/
mDefault_Page_URL = hxxp://www.fmworld.net/biz/welcome/2009f/fmv.html
uInternet Connection Wizard,ShellNext = hxxp://www.fmworld.net/biz/welcome/2009f/fmv.html
mURLSearchHooks: AVG Security Toolbar BHO: {a3bc75a2-1f87-4686-aa43-5347d756017c} - c:\program files\avg\avg10\toolbar\IEToolbar.dll
BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll
BHO: Yahoo!ツールバーフィッシング警告: {1f68e72c-50e5-44b8-8f56-6a54d3af1da4} - c:\program files\yahoo!j\toolbar\7_1_0_5\modules\ypho.dll
BHO: AVG Safe Search: {3ca2f312-6f6e-4b53-a66e-4e65e497c8c0} - c:\program files\avg\avg10\avgssie.dll
BHO: AVG Security Toolbar BHO: {a3bc75a2-1f87-4686-aa43-5347d756017c} - c:\program files\avg\avg10\toolbar\IEToolbar.dll
BHO: Google Toolbar Notifier BHO: {af69de43-7d58-4638-b6fa-ce66b5ad205d} - c:\program files\google\googletoolbarnotifier\5.2.4204.1700\swg.dll
BHO: Java™ Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
BHO: JQSIEStartDetectorImpl Class: {e7e6f031-17ce-4c07-bc86-eabfe594f69c} - c:\program files\java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
BHO: Yahoo!ツールバーヘルパー: {eeba90e6-2b14-413f-9bf8-61a8bdf92258} - c:\program files\yahoo!j\toolbar\7_1_0_5\modules\YahooToolBar.dll
TB: Yahoo!ツールバー: {aef44653-c059-42cb-a5b7-41c640da4a67} - c:\program files\yahoo!j\toolbar\7_1_0_5\modules\YahooToolBar.dll
TB: AVG Security Toolbar: {ccc7a320-b3ca-4199-b1a6-9f516dd69829} - c:\program files\avg\avg10\toolbar\IEToolbar.dll
EB: {32683183-48a0-441b-a342-7c2a440a9478} - No File
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
uRun: [MSMSGS] "c:\program files\messenger\msmsgs.exe" /background
mRun: [IMJPMIG8.1] c:\windows\ime\imjp8_1\IMJPMIG.EXE /Spoil /RemAdvDef /Migration32
mRun: [PHIME2002ASync] c:\windows\system32\ime\tintlgnt\TINTSETP.EXE /SYNC
mRun: [PHIME2002A] c:\windows\system32\ime\tintlgnt\TINTSETP.EXE /IMEName
mRun: [RTHDCPL] RTHDCPL.EXE
mRun: [Alcmtr] ALCMTR.EXE
mRun: [LoadFUJ02E3] c:\program files\fujitsu\fuj02e3\FUJ02E3.exe
mRun: [HotKeysCmds] c:\windows\system32\hkcmd.exe
mRun: [Persistence] c:\windows\system32\igfxpers.exe
mRun: [IME JPN 2007 Migration] c:\progra~1\common~1\micros~1\ime12\imejp\IMJPKLMG.EXE /Preload
mRun: [Adobe Reader Speed Launcher] "c:\program files\adobe\reader 9.0\reader\Reader_sl.exe"
mRun: [OfficeScanNT Monitor] "c:\program files\trend micro\officescan client\pccntmon.exe" -HideWindow
mRun: [JobHisInit] c:\program files\rmclient\JobHisInit.exe
mRun: [MplSetUp] c:\program files\rmclient\MplSetUp.exe
mRun: [SunJavaUpdateSched] "c:\program files\common files\java\java update\jusched.exe"
mRun: [iTunesHelper] "c:\program files\itunes\iTunesHelper.exe"
mRun: [QuickTime Task] "c:\program files\quicktime\QTTask.exe" -atboottime
mRun: [AVG_TRAY] c:\program files\avg\avg10\avgtray.exe
dRun: [ctfmon.exe] ctfmon.exe
StartupFolder: c:\docume~1\alluse~1\ベター~1\プロバ~1\ベター~1\mcafee~1.lnk - c:\program files\mcafee security scan\2.0.181\SSScheduler.exe
IE: Microsoft Excel にエクスポート(&X) - c:\progra~1\micros~2\office12\EXCEL.EXE/3000
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~2\office12\REFIEBAR.DLL
DPF: {00134F72-5284-44F7-95A8-52A619F70751} - hxxp://192.168.0.11/officescan/console/ClientInstall/WinNTChk.cab
DPF: {35C3D91E-401A-4E45-88A5-F3B32CD72DF4} - hxxp://192.168.0.11/officescan/console/html/AtxEnc.cab
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_18-windows-i586.cab
DPF: {A050E865-64E3-431B-8079-F0DFCEA90A2D} - hxxp://192.168.0.11/officescan/console/html/AtxPie.cab
DPF: {CAFEEFAC-0016-0000-0018-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_18-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_18-windows-i586.cab
Handler: avgsecuritytoolbar - {F2DDE6B2-9684-4A55-86D4-E255E237B77C} - c:\program files\avg\avg10\toolbar\IEToolbar.dll
Handler: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - c:\program files\avg\avg10\avgpp.dll
Notify: igfxcui - igfxdev.dll
Hosts: 192.168.0.11 intra-sv intra-sv.intra.vill.mihara.kochi.jp
.
================= FIREFOX ===================
.
FF - ProfilePath - c:\docume~1\admini~1\applic~1\mozilla\firefox\profiles\1c8yn0qa.default\
FF - component: c:\program files\avg\avg10\firefox\components\avgssff.dll
FF - component: c:\program files\avg\avg10\toolbar\firefox\avg@igeared\components\IGeared_tavgp_xputils2.dll
FF - component: c:\program files\avg\avg10\toolbar\firefox\avg@igeared\components\IGeared_tavgp_xputils3.dll
FF - component: c:\program files\avg\avg10\toolbar\firefox\avg@igeared\components\IGeared_tavgp_xputils35.dll
FF - component: c:\program files\avg\avg10\toolbar\firefox\avg@igeared\components\xpavgtbapi.dll
FF - plugin: c:\program files\google\google earth\plugin\npgeplugin.dll
FF - plugin: c:\program files\google\google updater\2.4.1698.5652\npCIDetect13.dll
FF - plugin: c:\program files\google\update\1.2.183.39\npGoogleOneClick8.dll
FF - Ext: Default: {972ce4c6-7e08-4474-a285-3208198ce6fd} - c:\program files\mozilla firefox\extensions\{972ce4c6-7e08-4474-a285-3208198ce6fd}
FF - Ext: Java Console: {CAFEEFAC-0016-0000-0018-ABCDEFFEDCBA} - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0018-ABCDEFFEDCBA}
FF - Ext: Microsoft .NET Framework Assistant: {20a82645-c095-46ed-80e3-08825760534b} - c:\windows\microsoft.net\framework\v3.5\windows presentation foundation\DotNetAssistantExtension
FF - Ext: Java Quick Starter: jqs@sun.com - c:\program files\java\jre6\lib\deploy\jqs\ff
FF - Ext: AVG Safe Search: {3f963a5b-e555-4543-90e2-c3908898db71} - c:\program files\avg\avg10\Firefox
FF - Ext: AVG Security Toolbar em:version=6.011.025.001 em:displayname=AVG Security Toolbar em:iconURL=chrome://tavgp/skin/logo.ico em:creator=AVG Technologies em:description=AVG Security Toolbar em:homepageURL=http://www.avg.com >: avg@igeared - c:\program files\avg\avg10\toolbar\firefox\avg@igeared
.
============= SERVICES / DRIVERS ===============
.
R0 AVGIDSEH;AVGIDSEH;c:\windows\system32\drivers\AVGIDSEH.sys [2010-9-13 25680]
R0 Avgrkx86;AVG Anti-Rootkit Driver;c:\windows\system32\drivers\avgrkx86.sys [2010-9-7 26064]
R0 FBIOSDRV;FBIOSDRV;c:\windows\system32\drivers\FBIOSDRV.SYS [2009-2-4 8960]
R0 R2ScMini;R2ScMini;c:\windows\system32\drivers\R2ScMini.sys [2009-2-4 64640]
R1 Avgtdix;AVG TDI Driver;c:\windows\system32\drivers\avgtdix.sys [2010-11-12 299984]
R3 FUJ02E3;Fujitsu FUJ02E3 Device Driver;c:\windows\system32\drivers\fuj02e3.sys [2009-2-4 4864]
S1 Avgldx86;AVG AVI Loader Driver;c:\windows\system32\drivers\avgldx86.sys [2010-12-8 251728]
S1 Avgmfx86;AVG Mini-Filter Resident Anti-Virus Shield;c:\windows\system32\drivers\avgmfx86.sys [2010-9-7 34384]
S2 AVGIDSAgent;AVGIDSAgent;c:\program files\avg\avg10\identity protection\agent\bin\AVGIDSAgent.exe [2010-11-23 6128208]
S2 avgwd;AVG WatchDog;c:\program files\avg\avg10\avgwdsvc.exe [2010-10-22 265400]
S2 gupdate1ca303dbb712c18;Google アップデート サービス (gupdate1ca303dbb712c18);c:\program files\google\update\GoogleUpdate.exe [2009-9-8 133104]
S2 tmevtmgr;tmevtmgr;c:\windows\system32\drivers\tmevtmgr.sys [2010-7-26 50704]
S2 TmFilter;Trend Micro Filter;c:\program files\trend micro\officescan client\tmxpflt.sys [2009-5-22 249424]
S2 TmPreFilter;Trend Micro PreFilter;c:\program files\trend micro\officescan client\tmpreflt.sys [2009-5-22 36432]
S3 ADVNTDRV;ADVNTDRV;c:\windows\system32\drivers\ADVNTDRV.SYS [2009-6-22 3872]
S3 AVG Security Toolbar Service;AVG Security Toolbar Service;c:\program files\avg\avg10\toolbar\ToolbarBroker.exe [2011-3-22 517448]
S3 AVGIDSDriver;AVGIDSDriver;c:\windows\system32\drivers\AVGIDSDriver.sys [2010-8-19 123472]
S3 AVGIDSFilter;AVGIDSFilter;c:\windows\system32\drivers\AVGIDSFilter.sys [2010-8-19 30288]
S3 AVGIDSShim;AVGIDSShim;c:\windows\system32\drivers\AVGIDSShim.sys [2010-8-19 26192]
S3 McComponentHostService;McAfee Security Scan Component Host Service;c:\program files\mcafee security scan\2.0.181\McCHSvc.exe [2010-1-15 227232]
S3 TmProxy;OfficeScan NT Proxy Service;c:\program files\trend micro\officescan client\TmProxy.exe [2010-7-26 689416]
.
=============== Created Last 30 ================
.
2011-03-23 02:23:09 -------- d-----w- c:\docume~1\admini~1\applic~1\Malwarebytes
2011-03-23 02:23:03 38224 ----a-w- c:\windows\system32\drivers\mbamswissarmy.sys
2011-03-23 02:23:03 -------- d-----w- c:\docume~1\alluse~1\applic~1\Malwarebytes
2011-03-23 02:23:00 20952 ----a-w- c:\windows\system32\drivers\mbam.sys
2011-03-23 02:23:00 -------- d-----w- c:\program files\Malwarebytes' Anti-Malware
2011-03-22 23:27:53 -------- d-----w- c:\docume~1\admini~1\locals~1\applic~1\AVG Security Toolbar
2011-03-22 23:27:16 -------- d-----w- c:\docume~1\admini~1\locals~1\applic~1\Mozilla
2011-03-22 02:26:12 -------- d--h--w- c:\docume~1\alluse~1\applic~1\Common Files
2011-03-22 02:26:01 -------- d-----w- c:\docume~1\alluse~1\applic~1\AVG Security Toolbar
2011-03-22 02:24:53 -------- d-----w- c:\windows\system32\drivers\AVG
2011-03-22 02:24:53 -------- d-----w- c:\docume~1\alluse~1\applic~1\AVG10
2011-03-22 02:23:39 -------- d-----w- c:\program files\AVG
2011-03-22 02:15:36 -------- d-----w- c:\docume~1\alluse~1\applic~1\MFAData
2011-03-22 02:09:17 -------- d-----w- c:\program files\System Defender
.
==================== Find3M ====================
.
2011-02-09 13:53:26 270848 ----a-w- c:\windows\system32\sbe.dll
2011-02-09 13:53:26 186880 ----a-w- c:\windows\system32\encdec.dll
2011-02-02 07:58:31 2067456 ----a-w- c:\windows\system32\mstscax.dll
2011-01-27 11:57:06 677888 ----a-w- c:\windows\system32\mstsc.exe
2011-01-21 14:44:11 436736 ----a-w- c:\windows\system32\shimgvw.dll
2011-01-07 14:09:02 290048 ----a-w- c:\windows\system32\atmfd.dll
2010-12-31 14:03:43 1854592 ----a-w- c:\windows\system32\win32k.sys
.
============= FINISH: 12:01:12.31 ===============

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#2 oneof4

oneof4

  • Malware Response Team
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Posted 29 March 2011 - 02:41 PM

Hello and welcome to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

Please take note:

  • If you have since resolved the original problem you were having, we would appreciate you letting us know.
  • If you are unable to create a log because your computer cannot start up successfully please provide detailed information about your installed Windows Operating System including the Version, Edition and if it is a 32bit or a 64bit system.
    • If you are unsure about any of these characteristics just post what you can and we will guide you.
  • Please tell us if you have your original Windows CD/DVD available.
  • If you are unable to perform the steps we have recommended please try one more time and if unsuccessful alert us of such and we will design an alternate means of obtaining the necessary information.
  • If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.
  • Upon completing the steps below another staff member will review your topic and do their best to resolve your issues.
  • If you have already posted a DDS log, please do so again, as your situation may have changed.
  • Use the 'Add Reply' and add the new log to this thread.

We need to see some information about what is happening in your machine. Please perform the following scan again:

  • Download DDS by sUBs from one of the following links if you no longer have it available. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explanation about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE


We also need a new log from the GMER anti-rootkit Scanner.

Please note that if you are running a 64-bit version of Windows you will not be able to run GMER and you may skip this step.

Please first disable any CD emulation programs using the steps found in this topic:

Why we request you disable CD Emulation when receiving Malware Removal Advice


Then create another GMER log and post it as an attachment to the reply where you post your new DDS log. Instructions on how to properly create a GMER log can be found here:

How to create a GMER log



Thanks and again sorry for the delay.

Best Regards,
oneof4.


#3 oneof4

oneof4

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Posted 06 April 2011 - 06:56 AM

Do you still need help?

Best Regards,
oneof4.


#4 Blade

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Posted 18 April 2011 - 08:00 PM

Due to the lack of feedback, this topic is now closed.In the event you still have problems, please send me or any Moderator a Private Message and ask them to reopen this topic within the next 5 days. Please include a link to your topic in the Private Message. Thank you.

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