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Google Locks up/Doesn't Search


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15 replies to this topic

#1 Kat

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Posted 22 March 2011 - 10:35 PM

Beginning yesterday, 3/21, Google has begun to intermittently hang after entry of a search topic and selection of "Google Search". After several attempts, the Google Search selection finally takes me to a page which states:

Our systems have detected unusual traffic from your computer network. This page checks to see if it's really you sending the requests, and not a robot.?
I then am prompted to enter words in response to several Captcha requests; I then can returned to a working Google search for awhile....until it happens again.

Do I have an infection or is this something on Google's end?

I am running Win 7/SP1, IE8, Microsoft Security Essentials.

Thanks!

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#2 Budapest

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Posted 24 March 2011 - 06:46 PM

Please download Malwarebytes' Anti-Malware (v1.50) and save it to your desktop.
Download Link 1
Download Link 2Malwarebytes' may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.

  • Make sure you are connected to the Internet and double-click on mbam-setup.exe to install the application.
    For instructions with screenshots, please refer to this Guide.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • Malwarebytes will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
  • Under the Scanner tab, make sure the "Perform Quick Scan" option is selected.
  • Click on the Scan button.
  • When finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box, then click the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked and then click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows the database version and your operating system.
  • Exit Malwarebytes' when done.
Note: If Malwarebytes' encounters a file that is difficult to remove, you will be asked to reboot your computer so it can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally will prevent Malwarebytes' from removing all the malware.
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#3 Kat

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Posted 24 March 2011 - 07:33 PM

Looks like a clean report (below). You wonderful folks are so busy....I sincerely appreciate your help! Trouble still occurring with intermittently being unable to complete Google search..being directed to "sorry" page where I must complete several captchas before being permitted to continue using Google.
Malwarebytes' Anti-Malware 1.50.1.1100
www.malwarebytes.org

Database version: 6162

Windows 6.1.7601 Service Pack 1
Internet Explorer 8.0.7601.17514

3/24/2011 5:26:16 PM
mbam-log-2011-03-24 (17-26-16).txt

Scan type: Quick scan
Objects scanned: 208408
Time elapsed: 11 minute(s), 31 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

#4 Budapest

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Posted 24 March 2011 - 07:54 PM

Try this:

http://www.bleepingcomputer.com/virus-removal/remove-tdss-tdl3-alureon-rootkit-using-tdsskiller
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#5 Kat

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Posted 24 March 2011 - 09:09 PM

No infections found, using Kapersky's rootkit removal tool.

What next, please?

#6 Budapest

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Posted 24 March 2011 - 09:44 PM

* Push Posted Image



I'd like us to scan your machine with ESET OnlineScan
  • Hold down Control and click on the following link to open ESET OnlineScan in a new window.
    ESET OnlineScan
  • Click the Posted Image button.
  • For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
    • Click on Posted Image to download the ESET Smart Installer. Save it to your desktop.
    • Double click on the Posted Image icon on your desktop.
  • Check Posted Image
  • Click the Posted Image button.
  • Accept any security warnings from your browser.
  • Under scan settings, check Posted Image and check Remove found threats
  • Click Advanced settings and select the following:
    • Scan potentially unwanted applications
    • Scan for potentially unsafe applications
    • Enable Anti-Stealth technology
  • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  • When the scan completes, push Posted Image
  • Push Posted Image, and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
  • Push the Posted Image button.
  • Push Posted Image

The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#7 Kat

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Posted 24 March 2011 - 11:56 PM

Results of ESET scan: "No threats found".

#8 Budapest

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Posted 25 March 2011 - 12:50 AM

Well it doesn't look like you have any malware. Do you use a wireless router? Do you have more than one computer on the same internet connection?
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#9 Kat

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Posted 25 March 2011 - 09:07 AM

I do have a wireless router on the affected PC. I sometimes run my laptop from it, (using the same internet connection). The laptop is generally 'off', but come to think of it, I used it last week when I downloaded some driver updates for it. Related to my problem? Should I run the 3 malware apps on the laptop?

#10 Budapest

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Posted 25 March 2011 - 03:20 PM

Yes you should do some scans on your laptop.

Also, you need to make sure your router is secure so that your neighbours are not stealing your bandwidth.

http://www.ehow.com/how_2253625_secure-wireless-router.html
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#11 Kat

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Posted 25 March 2011 - 10:40 PM

Laptop (not the affected PC) ESET scan results:C:\Documents and Settings\Kathleen\Application Data\Sun\Java\Deployment\cache\6.0\23\6a598017-56ef9abc multiple threats deleted - quarantined
C:\Documents and Settings\Kathleen\Application Data\Sun\Java\Deployment\cache\6.0\45\25eddaed-74b440f1 multiple threats deleted - quarantine

Laptop (not the affected PC) MBAM scan results:
Malwarebytes' Anti-Malware 1.50.1.1100
www.malwarebytes.org

Database version: 6172

Windows 5.1.2600 Service Pack 3
Internet Explorer 8.0.6001.18702

3/25/2011 5:05:28 PM
mbam-log-2011-03-25 (17-05-28).txt

Scan type: Quick scan
Objects scanned: 159125
Time elapsed: 7 minute(s), 57 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 3
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\AntiVirusDisableNotify (PUM.Disabled.SecurityCenter) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\FirewallDisableNotify (PUM.Disabled.SecurityCenter) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\UpdatesDisableNotify (PUM.Disabled.SecurityCenter) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.
Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

Laptop (not the affected PC) rootkit scan: No problems found.

Could any of the above laptop infections possibly cause my current PC problem?? Nothing was found in the 3 malware scans on the PC.

Meanwhile, cannot locate user name/password to investigate wireless router settings on PC; trying to get up enough nerve to do a reset (would hate to goof up WEP key/SSID resets required during user name/password reset). User-friendly to get this done myself?!

Thanks for sticking w/me.

#12 Budapest

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Posted 26 March 2011 - 03:26 PM

I don't think those items found would cause any problems.

The Java threat found is, I believe, a potential exploit in an older version of Java and the ones found by Malwarebytes can be caused by a sort of conflict with your anti-virus.
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#13 Kat

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Posted 02 April 2011 - 01:02 AM

OK, Budapest, having discovered no malware on my machine but still encountering Google "stalls" off and on, I gave up on Google as a search engine and have switched to Bing; no problems encountered with it thus far.

One last thing...a few days after switching to Bing, this popup showed up:
Internet Explorer is not currently your default browser. Would you like to
make it your default browser?
I selected 'yes'. I've never used any browser other than IE. Could this question posed by the popup be related in any way to my initial problem?

Should I bump up from IE8 to 9?

Thanks again for your kind patience! And your 'accurate observations' as well. Your 'cynicism' is much appreciated.

#14 Budapest

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Posted 02 April 2011 - 03:26 PM

Maybe our Malware experts should take a deeper look into your machine.

Please follow the instructions in ==>This Guide<==. If you cannot complete a step, skip it and continue.

Once the proper logs are created, then make a NEW TOPIC and post it ==>HERE<== Please include a description of your computer issues and what you have done to resolve them.

If you can produce at least some of the logs, then please create the new topic and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the topic and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.

Due to our large backlog of topics it will probably take almost a week before someone picks up your topic.
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#15 Kat

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Posted 03 April 2011 - 02:32 PM

Thank you; will do.
Over and out for now. Go ahead and close this post if need be.




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