Win 7 Home Security, I can't get rid of it !HELP !!!

I have been trying to run your instruction as posted on "Remove Windows Diagnostic (Uninstall Guide)".
I can't get past the first step. I am unable to download the "RKill.com Download Link".
I have tried to save the file to an external drive and also to a USB drive.
It appears to be downloading the file or link, I see it show up in the folder, then it disappears.
I've checked the folder properties and the view hidden files/folder is selected.
Any suggestions?
Thanks

What antivirus program are you running? Also are you infected with windows diagnostic or Win 7 Home Security?

McAfee, ver 10.5.
Win 7 Home Security.
I will download the Rkill files at work today and run the program tonight.
I can download and see the malware program but it will not open.

Edited by sled_foot, 23 March 2011 - 05:59 AM.

Make sure you are following the steps here:

http://www.bleepingcomputer.com/virus-removal/remove-win-7-internet-security-2011

Will I be able to run the downloaded programs (Malware & RKill) form a Jump drive?
How about a CD. I'm also going to email to myself.
I'll give this a try and let you know how it turns out.
Thanks, Mike.

Malwarebytes needs to be installed. Rkill can be run from anywhere.

My problem has been solved. Thank you very much for your help.
Mike.

Edited by elise025, 25 March 2011 - 12:59 PM.
Topic moved from Windows 7 forum to Am I Infected ~ Elise