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Windows Diagnostic - additional info

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#1 John A60

John A60

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Posted 22 March 2011 - 08:22 PM


I am new to these forums and unsure whether this is the correct formum to post my comment.

I recently followed your instructions at http://www.bleepingcomputer.com/virus-removal/remove-windows-diagnostic to remove Windows Diagnostic on a friend's XP computer.

The computer was successfully cleaned except that Windows Diagnostic had mischieviously changed the properties of "Documents and Settings" folder and all subfolders to "Hidden". So My Documents, Favourites, Start Menu, Desktop settings, etc, could not be seen or accessed. I fixed this by unhiding all the folders that should not be hidden (by comparing folder properties on another XP computer)

I thought that you could consider adding this information to your removal instructions.


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#2 Orange Blossom

Orange Blossom

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Posted 23 March 2011 - 08:14 PM

Thank you for letting us know. We are aware of the issue and are working on it.

Orange Blossom :cherry:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

Orange Blossom

An ounce of prevention is worth a pound of cure

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