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Trying to figure why MBAM service terminated on boot


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#1 okiewild

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Posted 22 March 2011 - 07:40 PM

Im running MBAM on Windows XP Pro SP3. Today, on boot, I got the following message: "The MBAM service terminated unexpectedly. See event log for details." I looked in the windows event viewer and found this: "Event Type: Error
Event Source: Service Control Manager
Event Category: None
Event ID: 7023
The HID Input Service service terminated with the following error:
The specified module could not be found."

I don't know what the HID Input Service is, or what it has to do with MBAM. Then I tried to launch MBAM and got an error saying "PROGRAM_ERROR_LOAD_DATABASE Bad length" Think this happened before and I had to delete a file and download a new version, but when I tried to search the old forum messages I got a "flood control" warning that I would have to search later.

Edit: Moved topic from XP to the more appropriate forum. ~ Animal

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#2 Animal

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Posted 22 March 2011 - 07:51 PM

The HID Input Service is the service that has to do with Human Input Devices. Which are typically Keyboards and Mice. Check your device manager and see if you have any issues. You may need to update drivers. Especially if this is a recurring issue with MBAM

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#3 quietman7

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Posted 23 March 2011 - 06:32 AM

If you're having issues or errors, uninstall/reinstall Malwarebytes' Anti-Malware as follows:

For Windows XP:
  • First uninstall Malwarebytes' Anti-Malware using Add/Remove Programs in the Control Panel.
  • Restart the computer.
  • Download the mbam-clean.exe (MBAM Cleanup Utility) and save it to your Desktop.
  • Double-click on mbamclean.exe to start the utility.
  • When the cleanup routine has finished, it will ask to reboot your computer. Please allow the reboot.
  • After the computer restarts, download and install the latest version of Malwarebytes' Anti-Malware (v1.50.1) from here.
For Windows Vista and Windows 7:
  • First uninstall Malwarebytes' Anti-Malware using Programs and Features in Control Panel.
  • Restart the computer.
  • Download the mbam-clean.exe (MBAM Cleanup Utility) and save it to your Desktop.
  • Right-click on mbamclean.exe and select Run As Administrator to start the utility.
  • When the cleanup routine has finished, it will ask to reboot your computer. Please allow the reboot.
  • After the computer restarts, download and install the latest version of Malwarebytes' Anti-Malware (v1.50.1) from here.
-- If using the Pro version, you will need to reactivate the program using the license key you were sent by email. If using the free version, then just ignore that part.
-- Launch the program and set the Protection and Registration. Then go to the UPDATE tab and check for updates if not done during installation.
-- Restart the computer again and verify that Malwarebytes' is in the task tray if using the Pro version. Now setup any file exclusions as may be required in your Anti-Virus/Internet-Security/Firewall applications and restart your Anti-Virus/Internet-Security applications.



Please ensure these Malwarebytes' Anti-Malware's Files and Folders are excluded from your Antivirus AND your Firewall.

For Windows XP:
  • C:\Program Files\Malwarebytes' Anti-Malware\mbam.exe
  • C:\Program Files\Malwarebytes' Anti-Malware\mbamgui.exe
  • C:\Program Files\Malwarebytes' Anti-Malware\mbamservice.exe
  • C:\Program Files\Malwarebytes' Anti-Malware\zlib.dll
  • C:\Program Files\Malwarebytes' Anti-Malware\mbam.dll
  • C:\Program Files\Malwarebytes' Anti-Malware\mbamext.dll
  • C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\rules.ref
  • C:\Windows\System32\drivers\mbam.sys
  • C:\Windows\System32\drivers\mbamswissarmy.sys
For Windows Vista or Windows 7:
  • C:\Program Files\Malwarebytes' Anti-Malware\mbam.exe
  • C:\Program Files\Malwarebytes' Anti-Malware\mbamgui.exe
  • C:\Program Files\Malwarebytes' Anti-Malware\mbamservice.exe
  • C:\Program Files\Malwarebytes' Anti-Malware\zlib.dll
  • C:\Program Files\Malwarebytes' Anti-Malware\mbam.dll
  • C:\Program Files\Malwarebytes' Anti-Malware\mbamext.dll
  • C:\ProgramData\Malwarebytes\Malwarebytes' Anti-Malware\rules.ref
  • C:\Windows\System32\drivers\mbam.sys
  • C:\Windows\System32\drivers\mbamswissarmy.sys
For 64 bit versions of Windows Vista or Windows 7:
  • C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbam.exe
  • C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamgui.exe
  • C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamservice.exe
  • C:\Program Files (x86)\Malwarebytes' Anti-Malware\zlib.dll
  • C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbam.dll
  • C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamext.dll
  • C:\ProgramData\Malwarebytes\Malwarebytes' Anti-Malware\rules.ref
  • C:\Windows\System32\drivers\mbam.sys
  • C:\Windows\SysWoW64\drivers\mbamswissarmy.sys
Note: If using a software firewall besides the built in Windows Firewall you will need to exclude MBAM.EXE from it as well.

This FAQ contains examples of setting file exclusions for some known AV products.
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#4 okiewild

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Posted 23 March 2011 - 08:42 PM

First, thanks a million for the detailed advice.

Second, I did purchase the Pro version, still have the ID and Key, but can't remember how to upgrade. Can't remember if there was a separate installer for the Pro version. If so, I didn't find it by searching my HD. I hope I didn't space out and delete it. Didn't find a Pro installer on the Malwarebytes site.

#5 okiewild

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Posted 23 March 2011 - 08:45 PM

Nevermind, I found the way to upgrade.

#6 quietman7

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Posted 24 March 2011 - 06:16 AM

:thumbup2:
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