Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

I am infected and can't run anything


  • Please log in to reply
9 replies to this topic

#1 Merc009

Merc009

  • Members
  • 6 posts
  • OFFLINE
  •  
  • Local time:05:01 AM

Posted 22 March 2011 - 07:06 PM

I had Vista antivirus 2011 and I was able to run .exe or other files, I tried deleting it with super anti spyware and got prompted to restart my laptop as usual, when after the restart I couldn't run ANYTHING AT ALL, malwarebytes, system restore, super anti spyware, NOTHING not even in safe mode. How can I fix this?

I get a pop up black box for a second that says

"Program too big to fit memory"

I already tried the instructions posted on the site but I can't even find Vista anti virus 2011 on taskmanager.

BC AdBot (Login to Remove)

 


#2 boopme

boopme

    To Insanity and Beyond


  • Global Moderator
  • 73,416 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:NJ USA
  • Local time:09:01 AM

Posted 22 March 2011 - 07:12 PM

Try this
>>>> Download this file and doubleclick on it to run it. Allow the information to be merged with the registry.

RKill....

Download and Run RKill
  • Please download RKill by Grinler from one of the 4 links below and save it to your desktop.

    Link 1
    Link 2
    Link 3
    Link 4

  • Before we begin, you should disable your anti-malware softwares you have installed so they do not interfere RKill running as some anti-malware softwares detect RKill as malicious. Please refer to this page if you are not sure how.
  • Double-click on Rkill on your desktop to run it. (If you are using Windows Vista, please right-click on it and select Run As Administrator)
  • A black screen will appear and then disappear. Please do not worry, that is normal. This means that the tool has been successfully executed.
  • If nothing happens or if the tool does not run, please let me know in your next reply

Do not reboot your computer after running rkill as the malware programs will start again. Or if rebooting is required run it again.

^^

If you get an alert that Rkill is "infected", ignore it. The alert is just a fake warning given by the rogue software which tries to terminate programs that try to remove it. If you see such a warning, leave the warning on the screen and then run Rkill again. By not closing the warning, this sometimes allows you to bypass the malware's attempt to protect itself so that Rkill can perform its routine.


Try this with RKill.... download iExplore.exe or eXplorer.exe, which are renamed copies of rkill.com, and try them instead.

Do not reboot your computer after running rkill as the malware programs will start again.

Then run Malwarebytes.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#3 Merc009

Merc009
  • Topic Starter

  • Members
  • 6 posts
  • OFFLINE
  •  
  • Local time:05:01 AM

Posted 22 March 2011 - 07:27 PM

Hello and thank you for replying.

I tried to download rkill from all four links and it did not work, rkill would seem as if it was downloaded but it is not and does not appear where I saved it. I also tried running an rkill.exe that I had from before and it did not run either as I still got that black box which said "program too big to fit memory"

I am now barely running firefox because I had a shortcut to a website which somehow I guess "tricked" the system because If I tried to run the direct firefox shortcut the black box would pop up

#4 boopme

boopme

    To Insanity and Beyond


  • Global Moderator
  • 73,416 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:NJ USA
  • Local time:09:01 AM

Posted 22 March 2011 - 07:50 PM

Ok is this XP or Vista as it will run on both.
YOU did these also?
Try this with RKill.... download iExplore.exe or eXplorer.exe, which are renamed copies of rkill.com, and try them instead.


Do you have another user account you can try?
Did MBAM or SAS run once sucessfully yet?
Are you getting any error messages now?

Edited by boopme, 22 March 2011 - 07:52 PM.

How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#5 Merc009

Merc009
  • Topic Starter

  • Members
  • 6 posts
  • OFFLINE
  •  
  • Local time:05:01 AM

Posted 22 March 2011 - 08:24 PM

Ok so I managed to log into another user which seems perfectly fine but I still can't download rkill on this or my other laptop because the download stops at around 90% and I get an error

"xxxxx.xxx part could not be saved, because the source file could not be read."

also avast appears saying it blocked malware whenever I try to download any of the files you provided on both my laptops, I also tried to download rkill from cnet and got the same result (only one laptop is infected)

Win32:Trojan-gen

I CAN HOWEVER on this other user, run Malwarebytes, should I try to run it in this user see if it works?

#6 boopme

boopme

    To Insanity and Beyond


  • Global Moderator
  • 73,416 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:NJ USA
  • Local time:09:01 AM

Posted 22 March 2011 - 08:42 PM

Ok yes run it. Its possible it will run or has run but got glitchy.. Avat may be stopping it,lets just run MBAM and see what we get. If you have more than one drive use Full Scan.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#7 Merc009

Merc009
  • Topic Starter

  • Members
  • 6 posts
  • OFFLINE
  •  
  • Local time:05:01 AM

Posted 22 March 2011 - 08:53 PM

Ok so I did a quick scan with Malwarebytes and found 4 infected items, my administrator user (the one infected) still doesn't work and I still can't run anything, this is the Malwarebytes log.

Its WINDOWS Vista 32 Bit b the way

-------------------------------------------

Malwarebytes' Anti-Malware 1.50.1.1100
www.malwarebytes.org

Database version: 6108

Windows 6.0.6002 Service Pack 2
Internet Explorer 8.0.6001.19019

3/22/2011 6:32:40 PM
mbam-log-2011-03-22 (18-32-40).txt

Scan type: Quick scan
Objects scanned: 128222
Time elapsed: 6 minute(s), 42 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 4
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Tcpip\Parameters\DhcpNameServer (Trojan.DNSChanger) -> Bad: (213.109.68.247) Good: () -> Delete on reboot.
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Tcpip\Parameters\DhcpNameServer (Trojan.DNSChanger) -> Bad: (213.109.73.249) Good: () -> Delete on reboot.
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Tcpip\Parameters\Interfaces\{200C199F-316E-4097-94D0-18CAA1F86316}\DhcpNameServer (Trojan.DNSChanger) -> Bad: (213.109.68.247) Good: () -> Delete on reboot.
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Tcpip\Parameters\Interfaces\{200C199F-316E-4097-94D0-18CAA1F86316}\DhcpNameServer (Trojan.DNSChanger) -> Bad: (213.109.73.249) Good: () -> Delete on reboot.

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

#8 boopme

boopme

    To Insanity and Beyond


  • Global Moderator
  • 73,416 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:NJ USA
  • Local time:09:01 AM

Posted 22 March 2011 - 09:06 PM

We have something else going on here. Let's try to do an online scan.


I'd like us to scan your machine with ESET OnlineScan
  • Hold down Control and click on the following link to open ESET OnlineScan in a new window.
    ESET OnlineScan
  • Click the Posted Image button.
  • For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
    • Click on Posted Image to download the ESET Smart Installer. Save it to your desktop.
    • Double click on the Posted Image icon on your desktop.
  • Check Posted Image
  • Click the Posted Image button.
  • Accept any security warnings from your browser.
  • Under scan settings, check Posted Image and check Remove found threats
  • Click Advanced settings and select the following:
    • Scan potentially unwanted applications
    • Scan for potentially unsafe applications
    • Enable Anti-Stealth technology
  • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  • When the scan completes, push Posted Image
  • Push Posted Image, and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
  • Push the Posted Image button.
  • Push Posted Image

How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#9 Merc009

Merc009
  • Topic Starter

  • Members
  • 6 posts
  • OFFLINE
  •  
  • Local time:05:01 AM

Posted 24 March 2011 - 12:39 AM

Well there was no threat so I couldn't export a text file. I still can't run any applications on my original user but I can on all my other users. Could it be that the virus messed up the settings or something? there is no sign of the virus on my desktop or anything like before, the only icons active are the battery and the network signal. Nothing else, I can even shut down my laptop in less than 3 seconds because there is nothing running on it.

Any suggestions?

That black box that says

"Program too big to fit memory"

keeps popping up.

#10 boopme

boopme

    To Insanity and Beyond


  • Global Moderator
  • 73,416 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:NJ USA
  • Local time:09:01 AM

Posted 24 March 2011 - 10:20 AM

I suspect we may still have a protected rootkit that is eating system resoureces. Its time for a deeper look. Please go here....
Preparation Guide ,do steps 6 - 9.

Create a DDS log and post it in the new topic explained in step 9,which is here Virus, Trojan, Spyware, and Malware Removal Logs and not in this topic,thanks.
If Gmer won't run,skip it and move on.
Let me know if that went well.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users