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BlueScreen


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3 replies to this topic

#1 cwn

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Posted 22 March 2011 - 02:05 PM

The last few days we had several BlueScreen Vista shutdowns with our Dell Studio 540. Various situations related prior to the shutdowns such as running Malwarebytes, working on the Net, and lately trying to run ComboFix (suggestion of our Son), which will not run very long before going BlueScreen. We have run checkdisk, no problems noted, Malwarebytes, Spybot,cleaned any dust from the inside and tried a few system restores (which at least got us to the point to be able to send the distress message). The last shutdown produced the following:


Any and all help would be appreciated,
Thank you in advance

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.0.6002.2.2.0.768.3
Locale ID: 1033

Additional information about the problem:
BCCode: a
BCP1: 0000000000000017
BCP2: 000000000000000C
BCP3: 0000000000000000
BCP4: FFFFF800020CA489
OS Version: 6_0_6002
Service Pack: 2_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\Mini032211-18.dmp
C:\Users\AppData\Local\Temp\WER-53570-0.sysdata.xml
C:\Users\AppData\Local\Temp\WERA8A.tmp.version.txt

Edited by hamluis, 23 March 2011 - 06:00 PM.
Moved from Vista to Am I Infected.


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#2 Broni

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Posted 22 March 2011 - 08:49 PM

You shouldn't be running Combofix on your own.

Did Malwarebytes, or Spybot find anything?

Download BlueScreenView (in Zip file)
No installation required.
Unzip downloaded file and double click on BlueScreenView.exe file to run the program.
When scanning is done, go Edit>Select All.
Go File>Save Selected Items, and save the report as BSOD.txt.
Open BSOD.txt in Notepad, copy all content, and paste it into your next reply.

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#3 cwn

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Posted 23 March 2011 - 05:27 PM

Thank you, two Trojan.FakeAlert were removed and hope the following is what you were requesting:

Mini032211-18.dmp 3/22/2011 2:56:56 PM IRQL_NOT_LESS_OR_EQUAL 0x0000000a 00000000`00000017 00000000`0000000c 00000000`00000000 fffff800`020ca489 ntoskrnl.exe ntoskrnl.exe+5a490 x64 C:\Windows\Minidump\Mini032211-18.dmp 4 15 6002 265,616
Mini032211-17.dmp 3/22/2011 2:36:14 PM IRQL_NOT_LESS_OR_EQUAL 0x0000000a 00000000`00000017 00000000`0000000c 00000000`00000000 fffff800`02077489 ntoskrnl.exe ntoskrnl.exe+5a490 x64 C:\Windows\Minidump\Mini032211-17.dmp 4 15 6002 271,960
Mini032211-16.dmp 3/22/2011 2:33:55 PM KMODE_EXCEPTION_NOT_HANDLED 0x0000001e ffffffff`c0000005 fffff800`020a00cd 00000000`00000001 00000000`00000000 ntoskrnl.exe ntoskrnl.exe+5a490 x64 C:\Windows\Minidump\Mini032211-16.dmp 4 15 6002 265,616
Mini032211-15.dmp 3/22/2011 1:15:28 PM IRQL_NOT_LESS_OR_EQUAL 0x0000000a 00000000`00000017 00000000`0000000c 00000000`00000000 fffff800`0208f489 ntoskrnl.exe ntoskrnl.exe+5a490 x64 C:\Windows\Minidump\Mini032211-15.dmp 4 15 6002 265,616
Mini032211-14.dmp 3/22/2011 1:13:08 PM IRQL_NOT_LESS_OR_EQUAL 0x0000000a 00000000`00000011 00000000`0000000c 00000000`00000000 fffff800`0208d489 ntoskrnl.exe ntoskrnl.exe+5a490 x64 C:\Windows\Minidump\Mini032211-14.dmp 4 15 6002 271,960
Mini032211-13.dmp 3/22/2011 1:10:44 PM IRQL_NOT_LESS_OR_EQUAL 0x0000000a 00000000`00000211 00000000`0000000c 00000000`00000000 fffff800`020cc194 ntoskrnl.exe ntoskrnl.exe+5a490 x64 C:\Windows\Minidump\Mini032211-13.dmp 4 15 6002 271,960
Mini032211-12.dmp 3/22/2011 1:08:58 PM IRQL_NOT_LESS_OR_EQUAL 0x0000000a 00000000`00000017 00000000`0000000c 00000000`00000000 fffff800`020ca489 ntoskrnl.exe ntoskrnl.exe+5a490 x64 C:\Windows\Minidump\Mini032211-12.dmp 4 15 6002 271,960
Mini032211-11.dmp 3/22/2011 1:05:33 PM IRQL_NOT_LESS_OR_EQUAL 0x0000000a 00000000`00000017 00000000`0000000c 00000000`00000000 fffff800`020c4489 ntoskrnl.exe ntoskrnl.exe+5a490 x64 C:\Windows\Minidump\Mini032211-11.dmp 4 15 6002 271,960
Mini032211-10.dmp 3/22/2011 1:03:44 PM IRQL_NOT_LESS_OR_EQUAL 0x0000000a 00000000`00000010 00000000`0000000c 00000000`00000000 fffff800`02073194 ntoskrnl.exe ntoskrnl.exe+5a490 x64 C:\Windows\Minidump\Mini032211-10.dmp 4 15 6002 271,960
Mini032211-09.dmp 3/22/2011 12:09:26 PM IRQL_NOT_LESS_OR_EQUAL 0x0000000a 00000000`00000010 00000000`0000000c 00000000`00000000 fffff800`020c4194 ntoskrnl.exe ntoskrnl.exe+5a490 x64 C:\Windows\Minidump\Mini032211-09.dmp 4 15 6002 271,960
Mini032211-08.dmp 3/22/2011 12:06:20 PM IRQL_NOT_LESS_OR_EQUAL 0x0000000a 00000000`00000010 00000000`0000000c 00000000`00000000 fffff800`020c6194 ntoskrnl.exe ntoskrnl.exe+5a490 x64 C:\Windows\Minidump\Mini032211-08.dmp 4 15 6002 271,960
Mini032211-07.dmp 3/22/2011 12:02:25 PM IRQL_NOT_LESS_OR_EQUAL 0x0000000a 00000000`00000017 00000000`0000000c 00000000`00000000 fffff800`02083489 hal.dll hal.dll+45df x64 C:\Windows\Minidump\Mini032211-07.dmp 4 15 6002 271,960
Mini032211-06.dmp 3/22/2011 12:00:08 PM IRQL_NOT_LESS_OR_EQUAL 0x0000000a 00000000`00000017 00000000`0000000c 00000000`00000000 fffff800`02089489 ntoskrnl.exe ntoskrnl.exe+5a490 x64 C:\Windows\Minidump\Mini032211-06.dmp 4 15 6002 265,616
Mini032211-05.dmp 3/22/2011 9:07:21 AM DRIVER_PORTION_MUST_BE_NONPAGED 0x000000d3 fffff960`002fb16c 00000000`0000000c 00000000`00000000 fffff800`020ddb6e win32k.sys win32k.sys+29b16c x64 C:\Windows\Minidump\Mini032211-05.dmp 4 15 6002 265,616
Mini032211-04.dmp 3/22/2011 8:29:38 AM PAGE_FAULT_IN_NONPAGED_AREA 0x00000050 ffffffff`ffffff85 00000000`00000001 fffff800`020b0000 00000000`00000000 hal.dll hal.dll+10151 x64 C:\Windows\Minidump\Mini032211-04.dmp 4 15 6002 265,616
Mini032211-03.dmp 3/22/2011 8:26:26 AM IRQL_NOT_LESS_OR_EQUAL 0x0000000a 00000000`00000017 00000000`0000000c 00000000`00000000 fffff800`0207f489 ntoskrnl.exe ntoskrnl.exe+5a490 x64 C:\Windows\Minidump\Mini032211-03.dmp 4 15 6002 265,616
Mini032211-02.dmp 3/22/2011 7:54:02 AM SYSTEM_SERVICE_EXCEPTION 0x0000003b 00000000`c0000005 fffff800`020f3ef1 fffffa60`187f5dc0 00000000`00000000 ntoskrnl.exe ntoskrnl.exe+5a490 x64 C:\Windows\Minidump\Mini032211-02.dmp 4 15 6002 271,960
Mini032211-01.dmp 3/22/2011 7:35:36 AM KMODE_EXCEPTION_NOT_HANDLED 0x0000001e ffffffff`c0000005 00000000`00000000 00000000`00000008 00000000`00000000 ntoskrnl.exe ntoskrnl.exe+5a490 x64 C:\Windows\Minidump\Mini032211-01.dmp 4 15 6002 265,616
Mini032111-10.dmp 3/21/2011 7:08:24 PM KMODE_EXCEPTION_NOT_HANDLED 0x0000001e ffffffff`c0000005 00000000`00000000 00000000`00000008 00000000`00000000 ntoskrnl.exe ntoskrnl.exe+5a490 x64 C:\Windows\Minidump\Mini032111-10.dmp 4 15 6002 265,616
Mini032111-09.dmp 3/21/2011 6:15:15 PM KMODE_EXCEPTION_NOT_HANDLED 0x0000001e ffffffff`c0000005 fffff800`0209e703 00000000`00000000 ffffffff`ffffffff ntoskrnl.exe ntoskrnl.exe+5a490 x64 C:\Windows\Minidump\Mini032111-09.dmp 4 15 6002 271,960
Mini032111-08.dmp 3/21/2011 6:12:53 PM IRQL_NOT_LESS_OR_EQUAL 0x0000000a 00000000`00000010 00000000`0000000c 00000000`00000000 fffff800`020d0489 ntoskrnl.exe ntoskrnl.exe+5a490 x64 C:\Windows\Minidump\Mini032111-08.dmp 4 15 6002 271,960
Mini032111-07.dmp 3/21/2011 6:08:36 PM KMODE_EXCEPTION_NOT_HANDLED 0x0000001e ffffffff`c0000005 fffff800`0209aedd 00000000`00000000 ffffffff`ffffffff ntoskrnl.exe ntoskrnl.exe+5a490 x64 C:\Windows\Minidump\Mini032111-07.dmp 4 15 6002 271,960
Mini032111-06.dmp 3/21/2011 4:24:56 PM PAGE_FAULT_IN_NONPAGED_AREA 0x00000050 ffffffff`ffffff83 00000000`00000001 fffff800`02050000 00000000`00000000 hal.dll hal.dll+10151 x64 C:\Windows\Minidump\Mini032111-06.dmp 4 15 6002 265,616
Mini032111-05.dmp 3/21/2011 3:34:22 PM IRQL_NOT_LESS_OR_EQUAL 0x0000000a 00000000`00000017 00000000`0000000c 00000000`00000000 fffff800`0208f489 ntoskrnl.exe ntoskrnl.exe+5a490 x64 C:\Windows\Minidump\Mini032111-05.dmp 4 15 6002 265,616
Mini032111-04.dmp 3/21/2011 3:03:05 PM DRIVER_PORTION_MUST_BE_NONPAGED 0x000000d3 fffff960`0037b16c 00000000`0000000c 00000000`00000000 fffff800`02086b6e win32k.sys win32k.sys+29b16c x64 C:\Windows\Minidump\Mini032111-04.dmp 4 15 6002 271,960
Mini032111-03.dmp 3/21/2011 2:52:05 PM BAD_POOL_HEADER 0x00000019 00000000`00000022 00000000`00000000 00000000`00000000 00000000`00000000 SysȀ SysȀ+16679 x64 C:\Windows\Minidump\Mini032111-03.dmp 4 15 6002 271,960
Mini032111-02.dmp 3/21/2011 2:24:10 PM IRQL_NOT_LESS_OR_EQUAL 0x0000000a 00000000`00000010 00000000`0000000c 00000000`00000000 fffff800`020d0194 ntoskrnl.exe ntoskrnl.exe+5a490 x64 C:\Windows\Minidump\Mini032111-02.dmp 4 15 6002 265,616
Mini032111-01.dmp 3/21/2011 1:59:03 PM BAD_POOL_CALLER 0x000000c2 00000000`00000042 00000000`00000000 00000000`00000000 00000000`00000000 ntoskrnl.exe ntoskrnl.exe+5a490 x64 C:\Windows\Minidump\Mini032111-01.dmp 4 15 6002 271,960
Mini122810-01.dmp 12/28/2010 6:33:15 PM IRQL_NOT_LESS_OR_EQUAL 0x0000000a 00000000`00000000 00000000`0000000c 00000000`00000000 fffff800`0206c24a ntoskrnl.exe ntoskrnl.exe+5a4d0 x64 C:\Windows\Minidump\Mini122810-01.dmp 4 15 6002 269,688
Mini103010-01.dmp 10/30/2010 10:47:44 AM CRITICAL_OBJECT_TERMINATION 0x000000f4 00000000`00000003 fffffa80`08169c10 fffffa80`08169e48 fffff800`022f14b0 ntoskrnl.exe ntoskrnl.exe+5a4d0 x64 C:\Windows\Minidump\Mini103010-01.dmp 4 15 6002 269,688

#4 Broni

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Posted 23 March 2011 - 05:43 PM

This is a wrong log, but since "two Trojan.FakeAlert were removed", I suggest you start new topic in "Am I Infected?" forum to make sure, your computer is really clean.

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