HijackThis logs are not permitted
in this forum. Further, HijackThis only scans certain areas of a computer's system/registry
to help diagnose the presence of undetected malware in known hiding places. Therefore, it is limited in its ability to detect infection and generate a report outside these known hiding places and its log may not always reveal all the malware on a computer. As such, HijackThis has been replaced by other preferred tools
that provide comprehensive logs with specific details about more areas of a computer's system, files, folders and registry keys which may have been modified by malware infection.
The Malware Response Team members are all volunteers who contribute to helping members as time permits but currently there is a backup and you may have to wait for assistance. Referrals are made to the Virus, Trojan, Spyware, and Malware Removal Logs forum
if we cannot assist you here and we need to use more powerful tools or you don't mind waiting.
If you do not mind waiting and want someone to check your system thoroughly, then please follow the directions in the the "Preparation Guide
". If you cannot complete a step, then skip it and continue with the next. In Step 7
there are instructions for downloading and running DDS
which will create a Pseudo HJT Report
as part of its log. Start a new topic, give it a relevant title and post your log in the Virus, Trojan, Spyware, and Malware Removal Logs forum
, NOT here
, for assistance by the Malware Response Team Experts.
If you want to try disinfection in this forum first, continue as follows:
Before doing anything if you have not already done so, you should back up
all your important documents, personal data files and photos to a CD or DVD drive as some infections may render your computer unbootable during or before the disinfection process
. The safest practice is not to backup
any files with the following file extensions: exe, .scr, .ini, .htm, .html, .php, .asp, .xml, .zip, .rar, .cab as they may be infected.
Please follow these instructions: How to remove Google Redirects or the TDSS, TDL3, Alureon rootkit using TDSSKiller
-- For any files detected as 'Suspicious' (except those identified as Forged to be cured after reboot) get a second opinion by submitting to Jotti's virusscan or VirusTotal. In the "File to upload & scan" box, browse to the location of the suspicious file and submit (upload) it for scanning/analysis.Step 7
- Double-click on TDSSKiller.exe to run the tool for known TDSS variants.
Vista/Windows 7 users right-click and select Run As Administrator.
- When the program opens, click the Start Scan button.
- Any objects found, will show in the Scan results - Select action for found objects and offer three options.
- If an infected file is detected, the default action will be Cure...do not change it.
- Click Continue > Reboot now to finish the cleaning process.<- Important!!
- If 'Suspicious' objects are detected, you will be given the option to Skip or Quarantine. Skip will be the default selection. Leave it as such for now.
- A log file named TDSSKiller_version_date_time_log.txt will be created and saved to the root directory (usually Local Disk C:).
- Copy and paste the contents of that file in your next reply.
instructs you to scan your computer using Malwarebytes Anti-Malware
. Don't forget to check for database definition updates
through the program's interface (preferable method
) before scanning.Malwarebytes' may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
Note: If Malwarebytes' encounters a file that is difficult to remove, you will be asked to reboot your computer so it can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally will prevent Malwarebytes' from removing all the malware.
- After completing the scan, a log report will open in Notepad.
- The log is automatically saved and can be viewed by clicking the Logs tab .
- Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows the database version and your operating system.
- Exit Malwarebytes' when done.
-- Some types of malware will target Malwarebytes Anti-Malware and other security tools to keep them from running properly. If that's the case, please refer to the suggestions provided in For those having trouble running Malwarebytes Anti-Malware
as you may need to rename it or use RKill