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Bank Account Funds Taken - please help


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8 replies to this topic

#1 toolazyforalogin

toolazyforalogin

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Posted 21 March 2011 - 07:33 PM

So I've been told by my bank after my funds were stolen that they think my computer is compromised.

Please help me to alleviate this problem. The following is my Log.
Thank you in advance.

I'm running Windows 7 Home Premium on an HP Laptop.

This is a log I've created using TeamViewer (from work) so that is why you will see it open and running.



Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 8:31:01 PM, on 3/21/2011
Platform: Windows 7 SP1 (WinNT 6.00.3505)
MSIE: Internet Explorer v8.00 (8.00.7601.17514)
Boot mode: Normal

Running processes:
C:\windows\system32\taskhost.exe
C:\windows\system32\Dwm.exe
C:\windows\Explorer.EXE
C:\Program Files\Hewlett-Packard\HP Quick Launch Buttons\QLBCtrl.exe
C:\Program Files\Intel\Intel Matrix Storage Manager\IAAnotif.exe
C:\Program Files\Hewlett-Packard\HP Wireless Assistant\HPWAMain.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\Hewlett-Packard\HP Quick Launch Buttons\VolCtrl.exe
C:\Windows\System32\hkcmd.exe
C:\Windows\System32\igfxpers.exe
C:\Program Files\Analog Devices\Core\smax4pnp.exe
C:\windows\system32\igfxsrvc.exe
C:\Program Files\Synaptics\SynTP\SynTPHelper.exe
C:\Program Files\Microsoft Office\Office12\GrooveMonitor.exe
C:\Program Files\Brother\Brmfcmon\BrMfcWnd.exe
C:\Program Files\Adobe\Acrobat 9.0\Acrobat\acrotray.exe
C:\Program Files\Common Files\Java\Java Update\jusched.exe
C:\Program Files\Malwarebytes' Anti-Malware\mbamgui.exe
C:\Program Files\AVG\AVG10\avgtray.exe
C:\Program Files\Brother\Brmfcmon\BrMfcmon.exe
C:\Program Files\Hewlett-Packard\Shared\hpqToaster.exe
C:\Program Files\Hewlett-Packard\Shared\hpCaslNotification.exe
C:\Program Files\Common Files\Adobe\Updater6\Adobe_Updater.exe
C:\Users\Nicki\AppData\Local\Temp\TeamViewer\Version5\TeamViewer.exe
C:\Users\Nicki\Desktop\procexp.exe
C:\Users\Nicki\Desktop\HijackThis.exe
C:\windows\system32\SearchFilterHost.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://g.msn.com/HPCOM/1
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://g.msn.com/HPCOM/1
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://g.msn.com/HPCOM/1
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: WormRadar.com IESiteBlocker.NavFilter - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - C:\Program Files\AVG\AVG10\avgssie.dll
O2 - BHO: Search Helper - {6EBF7485-159F-4bff-A14F-B9E3AAC4465B} - C:\Program Files\Microsoft\Search Enhancement Pack\Search Helper\SEPsearchhelperie.dll
O2 - BHO: Groove GFS Browser Helper - {72853161-30C5-4D22-B7F9-0BBC1D38A37E} - C:\Program Files\Microsoft Office\Office12\GrooveShellExtensions.dll
O2 - BHO: Windows Live ID Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: Windows Live Messenger Companion Helper - {9FDDE16B-836F-4806-AB1F-1455CBEFF289} - C:\Program Files\Windows Live\Companion\companioncore.dll
O2 - BHO: Adobe PDF Conversion Toolbar Helper - {AE7CD045-E861-484f-8273-0445EE161910} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll
O2 - BHO: SkypeIEPluginBHO - {AE805869-2E5C-4ED4-8F7B-F1F7851A4497} - C:\Program Files\Skype\Toolbars\Internet Explorer\skypeieplugin.dll
O2 - BHO: Bing Bar BHO - {d2ce3e00-f94a-4740-988e-03dc2f38c34f} - C:\Program Files\MSN Toolbar\Platform\6.3.2322.0\npwinext.dll
O2 - BHO: Java™ Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O2 - BHO: Windows Live Toolbar Helper - {E15A8DC0-8516-42A1-81EA-DC94EC1ACF10} - C:\Program Files\Windows Live\Toolbar\wltcore.dll
O2 - BHO: SmartSelect - {F4971EE7-DAA0-4053-9964-665D8EE6A077} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll
O3 - Toolbar: (no name) - {0BF43445-2F28-4351-9252-17FE6E806AA0} - (no file)
O3 - Toolbar: (no name) - {DE9C389F-3316-41A7-809B-AA305ED9D922} - (no file)
O3 - Toolbar: @C:\Program Files\MSN Toolbar\Platform\6.3.2322.0\npwinext.dll,-100 - {8dcb7100-df86-4384-8842-8fa844297b3f} - C:\Program Files\MSN Toolbar\Platform\6.3.2322.0\npwinext.dll
O3 - Toolbar: &Windows Live Toolbar - {21FA44EF-376D-4D53-9B0F-8A89D3229068} - C:\Program Files\Windows Live\Toolbar\wltcore.dll
O3 - Toolbar: Adobe PDF - {47833539-D0C5-4125-9FA8-0819E2EAAC93} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll
O4 - HKLM\..\Run: [QlbCtrl.exe] C:\Program Files\Hewlett-Packard\HP Quick Launch Buttons\QlbCtrl.exe /Start
O4 - HKLM\..\Run: [IAAnotif] C:\Program Files\Intel\Intel Matrix Storage Manager\iaanotif.exe
O4 - HKLM\..\Run: [PDF Complete] C:\Program Files\PDF Complete\pdfsty.exe
O4 - HKLM\..\Run: [WirelessAssistant] C:\Program Files\Hewlett-Packard\HP Wireless Assistant\HPWAMain.exe
O4 - HKLM\..\Run: [SynTPEnh] %ProgramFiles%\Synaptics\SynTP\SynTPEnh.exe
O4 - HKLM\..\Run: [IgfxTray] C:\windows\system32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\windows\system32\hkcmd.exe
O4 - HKLM\..\Run: [Persistence] C:\windows\system32\igfxpers.exe
O4 - HKLM\..\Run: [SoundMAXPnP] C:\Program Files\Analog Devices\Core\smax4pnp.exe
O4 - HKLM\..\Run: [SoundMAX] C:\Program Files\Analog Devices\SoundMAX\soundmax.exe /tray
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 9.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
O4 - HKLM\..\Run: [Malwarebytes Anti-Malware (reboot)] "C:\Program Files\Malwarebytes' Anti-Malware\mbam.exe" /runcleanupscript
O4 - HKLM\..\Run: [GrooveMonitor] "C:\Program Files\Microsoft Office\Office12\GrooveMonitor.exe"
O4 - HKLM\..\Run: [BrMfcWnd] C:\Program Files\Brother\Brmfcmon\BrMfcWnd.exe /AUTORUN
O4 - HKLM\..\Run: [ControlCenter3] C:\Program Files\Brother\ControlCenter3\brctrcen.exe /autorun
O4 - HKLM\..\Run: [Adobe Acrobat Speed Launcher] "C:\Program Files\Adobe\Acrobat 9.0\Acrobat\Acrobat_sl.exe"
O4 - HKLM\..\Run: [Acrobat Assistant 8.0] "C:\Program Files\Adobe\Acrobat 9.0\Acrobat\Acrotray.exe"
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Common Files\Java\Java Update\jusched.exe"
O4 - HKLM\..\Run: [Malwarebytes' Anti-Malware] "C:\Program Files\Malwarebytes' Anti-Malware\mbamgui.exe" /starttray
O4 - HKLM\..\Run: [Malwarebytes' Anti-Malware (reboot)] "C:\Program Files\Malwarebytes' Anti-Malware\mbam.exe" /runcleanupscript
O4 - HKLM\..\Run: [AVG_TRAY] C:\Program Files\AVG\AVG10\avgtray.exe
O4 - HKCU\..\Run: [Google Update] "C:\Users\Nicki\AppData\Local\Google\Update\GoogleUpdate.exe" /c
O4 - HKCU\..\Run: [Desktop Software] "C:\Program Files\Common Files\SupportSoft\bin\bcont.exe" /ini "C:\Program Files\ComcastUI\Desktop Software\uinstaller.ini" /fromrun /starthidden
O4 - HKUS\S-1-5-19\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /autoRun (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-19\..\RunOnce: [mctadmin] C:\Windows\System32\mctadmin.exe (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /autoRun (User 'NETWORK SERVICE')
O4 - HKUS\S-1-5-20\..\RunOnce: [mctadmin] C:\Windows\System32\mctadmin.exe (User 'NETWORK SERVICE')
O8 - Extra context menu item: Append Link Target to Existing PDF - res://C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll/AcroIEAppendSelLinks.html
O8 - Extra context menu item: Append to Existing PDF - res://C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll/AcroIEAppend.html
O8 - Extra context menu item: Convert Link Target to Adobe PDF - res://C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll/AcroIECaptureSelLinks.html
O8 - Extra context menu item: Convert to Adobe PDF - res://C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll/AcroIECapture.html
O8 - Extra context menu item: E&xport to Microsoft Excel - res://c:\PROGRA~1\MICROS~2\Office12\EXCEL.EXE/3000
O9 - Extra button: @C:\Program Files\Windows Live\Companion\companionlang.dll,-600 - {0000036B-C524-4050-81A0-243669A86B9F} - C:\Program Files\Windows Live\Companion\companioncore.dll
O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~2\Office12\ONBttnIE.dll
O9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~2\Office12\ONBttnIE.dll
O9 - Extra button: Skype add-on for Internet Explorer - {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - C:\Program Files\Skype\Toolbars\Internet Explorer\skypeieplugin.dll
O9 - Extra 'Tools' menuitem: Skype add-on for Internet Explorer - {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - C:\Program Files\Skype\Toolbars\Internet Explorer\skypeieplugin.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\Office12\REFIEBAR.DLL
O10 - Unknown file in Winsock LSP: c:\program files\common files\microsoft shared\windows live\wlidnsp.dll
O10 - Unknown file in Winsock LSP: c:\program files\common files\microsoft shared\windows live\wlidnsp.dll
O15 - Trusted Zone: http://*.mcafee.com (HKLM)
O15 - Trusted Zone: http://betavscan.mcafeeasap.com (HKLM)
O15 - Trusted Zone: http://vs.mcafeeasap.com (HKLM)
O15 - Trusted Zone: http://www.mcafeeasap.com (HKLM)
O15 - ESC Trusted Zone: http://*.mcafee.com (HKLM)
O15 - ESC Trusted Zone: http://betavscan.mcafeeasap.com (HKLM)
O15 - ESC Trusted Zone: http://vs.mcafeeasap.com (HKLM)
O15 - ESC Trusted Zone: http://www.mcafeeasap.com (HKLM)
O18 - Protocol: grooveLocalGWS - {88FED34C-F0CA-4636-A375-3CB6248B04CD} - C:\Program Files\Microsoft Office\Office12\GrooveSystemServices.dll
O18 - Protocol: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - C:\Program Files\AVG\AVG10\avgpp.dll
O18 - Protocol: skype-ie-addon-data - {91774881-D725-4E58-B298-07617B9B86A8} - C:\Program Files\Skype\Toolbars\Internet Explorer\skypeieplugin.dll
O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~1\COMMON~1\Skype\SKYPE4~1.DLL
O20 - AppInit_DLLs: acaptuser32.dll
O23 - Service: Andrea ADI Filters Service (AEADIFilters) - Andrea Electronics Corporation - C:\windows\system32\AEADISRV.EXE
O23 - Service: Agere Modem Call Progress Audio (AgereModemAudio) - LSI Corporation - C:\Program Files\LSI SoftModem\agrsmsvc.exe
O23 - Service: AVG WatchDog (avgwd) - AVG Technologies CZ, s.r.o. - C:\Program Files\AVG\AVG10\avgwdsvc.exe
O23 - Service: Com4QLBEx - Hewlett-Packard Development Company, L.P. - C:\Program Files\Hewlett-Packard\HP Quick Launch Buttons\Com4QLBEx.exe
O23 - Service: FLEXnet Licensing Service - Macrovision Europe Ltd. - C:\Program Files\Common Files\Macrovision Shared\FLEXnet Publisher\FNPLicensingService.exe
O23 - Service: HP Health Check Service - Hewlett-Packard Company - C:\Program Files\Hewlett-Packard\HP Health Check\hphc_service.exe
O23 - Service: HP Quick Synchronization Service (HPDrvMntSvc.exe) - Hewlett-Packard Company - C:\Program Files\Hewlett-Packard\Shared\HPDrvMntSvc.exe
O23 - Service: HP Software Framework Service (hpqwmiex) - Hewlett-Packard Company - C:\Program Files\Hewlett-Packard\Shared\hpqwmiex.exe
O23 - Service: HP Service (hpsrv) - Hewlett-Packard Company - C:\windows\system32\Hpservice.exe
O23 - Service: Intel® Matrix Storage Event Monitor (IAANTMON) - Intel Corporation - C:\Program Files\Intel\Intel Matrix Storage Manager\IAANTMon.exe
O23 - Service: LightScribeService Direct Disc Labeling Service (LightScribeService) - Hewlett-Packard Company - C:\Program Files\Common Files\LightScribe\LSSrvc.exe
O23 - Service: MBAMService - Malwarebytes Corporation - C:\Program Files\Malwarebytes' Anti-Malware\mbamservice.exe
O23 - Service: PDF Document Manager (pdfcDispatcher) - PDF Complete Inc - C:\Program Files\PDF Complete\pdfsvc.exe
O23 - Service: RoxMediaDB10 - Sonic Solutions - c:\Program Files\Common Files\Roxio Shared\10.0\SharedCOM\RoxMediaDB10.exe
O23 - Service: stllssvr - MicroVision Development, Inc. - c:\Program Files\Common Files\SureThing Shared\stllssvr.exe

--
End of file - 12408 bytes

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#2 rigacci

rigacci

    Fiorentino


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  • Local time:03:59 PM

Posted 26 March 2011 - 11:02 AM

Hello and welcome to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

Upon completing the steps below another staff member will review your topic an do their best to resolve your issues.

If you have already posted a DDS log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.

Thanks and again sorry for the delay.

We need to see some information about what is happening in your machine. Please perform the following scan:
  • Download DDS by sUBs from one of the following links. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explaination about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE

We also need a new log from the GMER anti-rootkit scanner. Please first disable any CD emulation programs using the steps found in this topic:

Why we request you disable CD Emulation when receiving Malware Removal Advice


Then create another GMER log and post it as an attachment to the reply where you post your new DDS log. Instructions on how to properly create a GMER log can be found here:

How to create a GMER log


Thanks.

DR

#3 toolazyforalogin

toolazyforalogin
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Posted 29 March 2011 - 05:51 PM

Hi thanks for the reply. It's hard to describe the problem as my bank has told me that my computer is most likely compromised. This is what I'm posting these logs to discover if anything out of the ordinary is visible. I truly appreciate the help trying to find out if anything has access to my drive that does not belong.

I'm pasting my dds.txt below and attaching the attach.txt and ark.txt to this reply.

Thanks again for the help.

As like before I logged in via teamviewer while at work to do this so you will see it running.

<Begin pasted dds.txt>






.
DDS (Ver_11-03-05.01) - NTFSx86
Run by Nicki at 17:41:15.37 on Tue 03/29/2011
Internet Explorer: 8.0.7601.17514 BrowserJavaVersion: 1.6.0_24
Microsoft Windows 7 Home Premium 6.1.7601.1.1252.1.1033.18.3000.1894 [GMT -4:00]
.
AV: AVG Anti-Virus Free Edition 2011 *Enabled/Updated* {5A2746B1-DEE9-F85A-FBCD-ADB11639C5F0}
SP: AVG Anti-Virus Free Edition 2011 *Enabled/Updated* {E146A755-F8D3-F7D4-C17D-96C36DBE8F4D}
SP: Windows Defender *Disabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
.
============== Running Processes ===============
.
C:\PROGRA~1\AVG\AVG10\avgchsvx.exe
C:\windows\system32\wininit.exe
C:\windows\system32\lsm.exe
C:\windows\system32\svchost.exe -k DcomLaunch
C:\windows\system32\svchost.exe -k RPCSS
C:\windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\windows\system32\svchost.exe -k netsvcs
C:\windows\system32\svchost.exe -k LocalService
C:\windows\system32\Hpservice.exe
C:\windows\System32\svchost.exe -k yksvcs
C:\windows\system32\svchost.exe -k NetworkService
C:\windows\System32\spoolsv.exe
C:\windows\system32\svchost.exe -k LocalServiceAndNoImpersonation
C:\windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\windows\system32\AEADISRV.EXE
C:\Program Files\LSI SoftModem\agrsmsvc.exe
C:\Program Files\AVG\AVG10\avgwdsvc.exe
C:\Program Files\Hewlett-Packard\Shared\HPDrvMntSvc.exe
C:\Program Files\Common Files\LightScribe\LSSrvc.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\mdm.exe
C:\Program Files\PDF Complete\pdfsvc.exe
C:\Program Files\Microsoft\Search Enhancement Pack\SeaPort\SeaPort.exe
C:\windows\system32\svchost.exe -k imgsvc
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSVC.EXE
C:\Program Files\Intel\Intel Matrix Storage Manager\IAANTMon.exe
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSvcM.exe
C:\Program Files\AVG\AVG10\avgnsx.exe
C:\windows\system32\taskhost.exe
C:\windows\system32\Dwm.exe
C:\windows\Explorer.EXE
C:\Program Files\Hewlett-Packard\HP Quick Launch Buttons\QLBCtrl.exe
C:\Program Files\Intel\Intel Matrix Storage Manager\IAAnotif.exe
C:\Program Files\Hewlett-Packard\HP Wireless Assistant\HPWAMain.exe
C:\windows\system32\SearchIndexer.exe
C:\Program Files\Windows Media Player\wmpnetwk.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\Hewlett-Packard\HP Quick Launch Buttons\VolCtrl.exe
C:\windows\system32\igfxsrvc.exe
C:\Windows\System32\igfxpers.exe
C:\Program Files\Analog Devices\Core\smax4pnp.exe
C:\Program Files\Microsoft Office\Office12\GrooveMonitor.exe
C:\Program Files\Brother\Brmfcmon\BrMfcWnd.exe
C:\Program Files\Synaptics\SynTP\SynTPHelper.exe
C:\Program Files\Adobe\Acrobat 9.0\Acrobat\acrotray.exe
C:\Program Files\Hewlett-Packard\Shared\hpqwmiex.exe
C:\windows\system32\wbem\wmiprvse.exe
C:\Program Files\Hewlett-Packard\HP Quick Launch Buttons\Com4QLBEx.exe
C:\Program Files\Brother\Brmfcmon\BrMfcmon.exe
C:\Program Files\Common Files\Java\Java Update\jusched.exe
C:\Program Files\Hewlett-Packard\Shared\hpqToaster.exe
C:\Program Files\Hewlett-Packard\Shared\hpCaslNotification.exe
C:\windows\System32\svchost.exe -k LocalServicePeerNet
C:\Program Files\Hewlett-Packard\HP Health Check\hphc_service.exe
C:\Program Files\Malwarebytes' Anti-Malware\mbamservice.exe
C:\PROGRA~1\AVG\AVG10\avgrsx.exe
C:\Program Files\AVG\AVG10\avgcsrvx.exe
C:\Users\Nicki\AppData\Local\Temp\TeamViewer\Version5\TeamViewer.exe
c:\users\nicki\appdata\local\temp\teamviewer\version5\TeamViewer_Desktop.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\windows\system32\wbem\wmiprvse.exe
C:\windows\system32\vssvc.exe
C:\windows\System32\svchost.exe -k swprv
C:\windows\system32\DllHost.exe
C:\windows\system32\DllHost.exe
C:\Users\Nicki\Desktop\dds.scr
C:\windows\system32\conhost.exe
.
============== Pseudo HJT Report ===============
.
uStart Page = hxxp://www.google.com/
BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll
BHO: AVG Safe Search: {3ca2f312-6f6e-4b53-a66e-4e65e497c8c0} - c:\program files\avg\avg10\avgssie.dll
BHO: Search Helper: {6ebf7485-159f-4bff-a14f-b9e3aac4465b} - c:\program files\microsoft\search enhancement pack\search helper\SEPsearchhelperie.dll
BHO: Groove GFS Browser Helper: {72853161-30c5-4d22-b7f9-0bbc1d38a37e} - c:\program files\microsoft office\office12\GrooveShellExtensions.dll
BHO: Windows Live ID Sign-in Helper: {9030d464-4c02-4abf-8ecc-5164760863c6} - c:\program files\common files\microsoft shared\windows live\WindowsLiveLogin.dll
BHO: Windows Live Messenger Companion Helper: {9fdde16b-836f-4806-ab1f-1455cbeff289} - c:\program files\windows live\companion\companioncore.dll
BHO: Adobe PDF Conversion Toolbar Helper: {ae7cd045-e861-484f-8273-0445ee161910} - c:\program files\common files\adobe\acrobat\activex\AcroIEFavClient.dll
BHO: Skype add-on for Internet Explorer: {ae805869-2e5c-4ed4-8f7b-f1f7851a4497} - c:\program files\skype\toolbars\internet explorer\skypeieplugin.dll
BHO: Bing Bar BHO: {d2ce3e00-f94a-4740-988e-03dc2f38c34f} - c:\program files\msn toolbar\platform\6.3.2322.0\npwinext.dll
BHO: Java™ Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
BHO: Windows Live Toolbar Helper: {e15a8dc0-8516-42a1-81ea-dc94ec1acf10} - c:\program files\windows live\toolbar\wltcore.dll
BHO: SmartSelect Class: {f4971ee7-daa0-4053-9964-665d8ee6a077} - c:\program files\common files\adobe\acrobat\activex\AcroIEFavClient.dll
TB: {0BF43445-2F28-4351-9252-17FE6E806AA0} - No File
TB: {DE9C389F-3316-41A7-809B-AA305ED9D922} - No File
TB: @c:\program files\msn toolbar\platform\6.3.2322.0\npwinext.dll,-100: {8dcb7100-df86-4384-8842-8fa844297b3f} - c:\program files\msn toolbar\platform\6.3.2322.0\npwinext.dll
TB: &Windows Live Toolbar: {21fa44ef-376d-4d53-9b0f-8a89d3229068} - c:\program files\windows live\toolbar\wltcore.dll
TB: Adobe PDF: {47833539-d0c5-4125-9fa8-0819e2eaac93} - c:\program files\common files\adobe\acrobat\activex\AcroIEFavClient.dll
TB: ZoneAlarm Toolbar: {ee2ac4e5-b0b0-4ec6-88a9-bca1a32ab107} -
uRun: [Desktop Software] "c:\program files\common files\supportsoft\bin\bcont.exe" /ini "c:\program files\comcastui\desktop software\uinstaller.ini" /fromrun /starthidden
mRun: [QlbCtrl.exe] c:\program files\hewlett-packard\hp quick launch buttons\QlbCtrl.exe /Start
mRun: [IAAnotif] c:\program files\intel\intel matrix storage manager\iaanotif.exe
mRun: [WirelessAssistant] c:\program files\hewlett-packard\hp wireless assistant\HPWAMain.exe
mRun: [SynTPEnh] %ProgramFiles%\Synaptics\SynTP\SynTPEnh.exe
mRun: [IgfxTray] c:\windows\system32\igfxtray.exe
mRun: [HotKeysCmds] c:\windows\system32\hkcmd.exe
mRun: [Persistence] c:\windows\system32\igfxpers.exe
mRun: [SoundMAXPnP] c:\program files\analog devices\core\smax4pnp.exe
mRun: [SoundMAX] c:\program files\analog devices\soundmax\soundmax.exe /tray
mRun: [Adobe Reader Speed Launcher] "c:\program files\adobe\reader 9.0\reader\Reader_sl.exe"
mRun: [Adobe ARM] "c:\program files\common files\adobe\arm\1.0\AdobeARM.exe"
mRun: [Malwarebytes Anti-Malware (reboot)] "c:\program files\malwarebytes' anti-malware\mbam.exe" /runcleanupscript
mRun: [GrooveMonitor] "c:\program files\microsoft office\office12\GrooveMonitor.exe"
mRun: [BrMfcWnd] c:\program files\brother\brmfcmon\BrMfcWnd.exe /AUTORUN
mRun: [ControlCenter3] c:\program files\brother\controlcenter3\brctrcen.exe /autorun
mRun: [Adobe Acrobat Speed Launcher] "c:\program files\adobe\acrobat 9.0\acrobat\Acrobat_sl.exe"
mRun: [<NO NAME>]
mRun: [Acrobat Assistant 8.0] "c:\program files\adobe\acrobat 9.0\acrobat\Acrotray.exe"
mRun: [SunJavaUpdateSched] "c:\program files\common files\java\java update\jusched.exe"
mRun: [Malwarebytes' Anti-Malware] "c:\program files\malwarebytes' anti-malware\mbamgui.exe" /starttray
mRun: [Malwarebytes' Anti-Malware (reboot)] "c:\program files\malwarebytes' anti-malware\mbam.exe" /runcleanupscript
mRun: [AVG_TRAY] c:\program files\avg\avg10\avgtray.exe
mPolicies-system: ConsentPromptBehaviorAdmin = 5 (0x5)
mPolicies-system: ConsentPromptBehaviorUser = 3 (0x3)
mPolicies-system: EnableUIADesktopToggle = 0 (0x0)
IE: Append Link Target to Existing PDF - c:\program files\common files\adobe\acrobat\activex\AcroIEFavClient.dll/AcroIEAppendSelLinks.html
IE: Append to Existing PDF - c:\program files\common files\adobe\acrobat\activex\AcroIEFavClient.dll/AcroIEAppend.html
IE: Convert Link Target to Adobe PDF - c:\program files\common files\adobe\acrobat\activex\AcroIEFavClient.dll/AcroIECaptureSelLinks.html
IE: Convert to Adobe PDF - c:\program files\common files\adobe\acrobat\activex\AcroIEFavClient.dll/AcroIECapture.html
IE: E&xport to Microsoft Excel - c:\progra~1\micros~2\office12\EXCEL.EXE/3000
IE: {0000036B-C524-4050-81A0-243669A86B9F} - {B63DBA5F-523F-4B9C-A43D-65DF1977EAD3} - c:\program files\windows live\companion\companioncore.dll
IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - c:\progra~1\micros~2\office12\ONBttnIE.dll
IE: {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - c:\program files\skype\toolbars\internet explorer\skypeieplugin.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~2\office12\REFIEBAR.DLL
Trusted Zone: google.com\mail
Trusted Zone: //about.htm/
Trusted Zone: //Exclude.htm/
Trusted Zone: //LanguageSelection.htm/
Trusted Zone: //Message.htm/
Trusted Zone: //MyAgttryCmd.htm/
Trusted Zone: //MyAgttryNag.htm/
Trusted Zone: //MyNotification.htm/
Trusted Zone: //NOCLessUpdate.htm/
Trusted Zone: //quarantine.htm/
Trusted Zone: //ScanNow.htm/
Trusted Zone: //strings.vbs/
Trusted Zone: //Template.htm/
Trusted Zone: //Update.htm/
Trusted Zone: //VirFound.htm/
Trusted Zone: mcafee.com\*
Trusted Zone: mcafeeasap.com\betavscan
Trusted Zone: mcafeeasap.com\vs
Trusted Zone: mcafeeasap.com\www
DPF: {05CA9FB0-3E3E-4B36-BF41-0E3A5CAA8CD8} - hxxp://download.microsoft.com/download/C/B/F/CBF23A2C-3E55-4664-BC5C-762780D79BA0/OGAControl.cab
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_24-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0024-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_24-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_24-windows-i586.cab
Handler: grooveLocalGWS - {88FED34C-F0CA-4636-A375-3CB6248B04CD} - c:\program files\microsoft office\office12\GrooveSystemServices.dll
Handler: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - c:\program files\avg\avg10\avgpp.dll
Handler: skype-ie-addon-data - {91774881-D725-4E58-B298-07617B9B86A8} - c:\program files\skype\toolbars\internet explorer\skypeieplugin.dll
Handler: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - c:\progra~1\common~1\skype\SKYPE4~1.DLL
Notify: igfxcui - igfxdev.dll
AppInit_DLLs: acaptuser32.dll
SEH: Groove GFS Stub Execution Hook: {b5a7f190-dda6-4420-b3ba-52453494e6cd} - c:\program files\microsoft office\office12\GrooveShellExtensions.dll
mASetup: {10880D85-AAD9-4558-ABDC-2AB1552D831F} - "c:\program files\common files\lightscribe\LSRunOnce.exe"
.
================= FIREFOX ===================
.
FF - ProfilePath - c:\users\nicki\appdata\roaming\mozilla\firefox\profiles\xekyibmu.default\
FF - prefs.js: browser.startup.homepage - www.google.com
FF - component: c:\program files\avg\avg10\firefox4\components\avgssff4.dll
FF - component: c:\program files\mozilla firefox\extensions\{ab2ce124-6272-4b12-94a9-7303c7397bd1}\components\SkypeFfComponent.dll
FF - plugin: c:\program files\java\jre6\bin\new_plugin\npdeployJava1.dll
FF - plugin: c:\program files\mozilla firefox\plugins\npOGAPlugin.dll
FF - plugin: c:\program files\veetle\player\npvlc.dll
FF - plugin: c:\program files\veetle\plugins\npVeetle.dll
FF - plugin: c:\users\nicki\appdata\local\google\update\1.2.183.39\npGoogleOneClick8.dll
FF - plugin: c:\users\nicki\appdata\roaming\mozilla\firefox\profiles\xekyibmu.default\extensions\{e2883e8f-472f-4fb0-9522-ac9bf37916a7}\plugins\np_gp.dll
FF - plugin: c:\users\nicki\appdata\roaming\mozilla\plugins\npgoogletalk.dll
FF - plugin: c:\users\nicki\appdata\roaming\mozilla\plugins\npgtpo3dautoplugin.dll
FF - Ext: Default: {972ce4c6-7e08-4474-a285-3208198ce6fd} - c:\program files\mozilla firefox\extensions\{972ce4c6-7e08-4474-a285-3208198ce6fd}
FF - Ext: Java Console: {CAFEEFAC-0016-0000-0021-ABCDEFFEDCBA} - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0021-ABCDEFFEDCBA}
FF - Ext: Skype extension for Firefox: {AB2CE124-6272-4b12-94A9-7303C7397BD1} - c:\program files\mozilla firefox\extensions\{AB2CE124-6272-4b12-94A9-7303C7397BD1}
FF - Ext: Java Console: {CAFEEFAC-0016-0000-0024-ABCDEFFEDCBA} - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0024-ABCDEFFEDCBA}
FF - Ext: Adobe DLM (powered by getPlus®): {E2883E8F-472F-4fb0-9522-AC9BF37916A7} - %profile%\extensions\{E2883E8F-472F-4fb0-9522-AC9BF37916A7}
FF - Ext: Download Statusbar: {D4DD63FA-01E4-46a7-B6B1-EDAB7D6AD389} - %profile%\extensions\{D4DD63FA-01E4-46a7-B6B1-EDAB7D6AD389}
FF - Ext: AVG Safe Search: {1E73965B-8B48-48be-9C8D-68B920ABC1C4} - c:\program files\avg\avg10\Firefox4
.
============= SERVICES / DRIVERS ===============
.
R0 AVGIDSEH;AVGIDSEH;c:\windows\system32\drivers\AVGIDSEH.sys [2010-9-13 25680]
R0 Avgrkx86;AVG Anti-Rootkit Driver;c:\windows\system32\drivers\avgrkx86.sys [2010-9-7 26064]
R1 Avgldx86;AVG AVI Loader Driver;c:\windows\system32\drivers\avgldx86.sys [2010-12-8 251728]
R1 Avgmfx86;AVG Mini-Filter Resident Anti-Virus Shield;c:\windows\system32\drivers\avgmfx86.sys [2010-9-7 34384]
R1 Avgtdix;AVG TDI Driver;c:\windows\system32\drivers\avgtdix.sys [2010-11-12 299984]
R1 mfehidk;McAfee Inc. mfehidk;c:\windows\system32\drivers\mfehidk.sys [2010-1-11 214024]
R1 SASDIFSV;SASDIFSV;c:\program files\superantispyware\sasdifsv.sys [2010-2-17 12872]
R1 SASKUTIL;SASKUTIL;c:\program files\superantispyware\SASKUTIL.SYS [2010-5-10 67656]
R1 vwififlt;Virtual WiFi Filter Driver;c:\windows\system32\drivers\vwififlt.sys [2009-7-13 48128]
R2 avgwd;AVG WatchDog;c:\program files\avg\avg10\avgwdsvc.exe [2010-10-22 265400]
R2 HPDrvMntSvc.exe;HP Quick Synchronization Service;c:\program files\hewlett-packard\shared\HPDrvMntSvc.exe [2010-10-14 92216]
R2 hpsrv;HP Service;c:\windows\system32\hpservice.exe [2010-7-16 26168]
R2 MBAMService;MBAMService;c:\program files\malwarebytes' anti-malware\mbamservice.exe [2011-2-23 363344]
R2 pdfcDispatcher;PDF Document Manager;c:\program files\pdf complete\pdfsvc.exe [2010-1-11 635416]
R2 yksvc;Marvell Yukon Service;c:\windows\system32\svchost.exe -k yksvcs [2009-7-13 20992]
R3 5U876UVC;HP Webcam [2 MP series];c:\windows\system32\drivers\5U876.sys [2010-10-8 118656]
R3 Com4QLBEx;Com4QLBEx;c:\program files\hewlett-packard\hp quick launch buttons\Com4QLBEx.exe [2010-1-11 228408]
R3 IntcHdmiAddService;Intel® High Definition Audio HDMI;c:\windows\system32\drivers\IntcHdmi.sys [2009-5-25 122368]
R3 MBAMProtector;MBAMProtector;c:\windows\system32\drivers\mbam.sys [2010-10-9 20952]
R3 yukonw7;NDIS6.2 Miniport Driver for Marvell Yukon Ethernet Controller;c:\windows\system32\drivers\yk62x86.sys [2009-7-20 313856]
S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;c:\windows\microsoft.net\framework\v4.0.30319\mscorsvw.exe [2010-3-18 130384]
S3 b57nd60x;Broadcom NetXtreme Gigabit Ethernet - NDIS 6.0;c:\windows\system32\drivers\b57nd60x.sys [2009-7-13 229888]
S3 BrSerIb;Brother MFC Serial Interface Driver(WDM);c:\windows\system32\drivers\BrSerIb.sys [2009-7-13 265088]
S3 BrUsbSIb;Brother MFC Serial USB Driver(WDM);c:\windows\system32\drivers\BrUsbSIb.sys [2009-7-13 11904]
S3 fssfltr;fssfltr;c:\windows\system32\drivers\fssfltr.sys [2010-10-31 39272]
S3 fsssvc;Windows Live Family Safety Service;c:\program files\windows live\family safety\fsssvc.exe [2010-9-23 1493352]
S3 MfeAVFK;McAfee Inc. MfeAVFK;c:\windows\system32\drivers\mfeavfk.sys [2010-1-11 79816]
S3 MfeBOPK;McAfee Inc. MfeBOPK;c:\windows\system32\drivers\mfebopk.sys [2010-1-11 35272]
S3 MfeRKDK;McAfee Inc. MfeRKDK;c:\windows\system32\drivers\mferkdk.sys [2010-1-11 34248]
S3 netw5v32;Intel® Wireless WiFi Link 5000 Series Adapter Driver for Windows Vista 32 Bit;c:\windows\system32\drivers\netw5v32.sys [2009-6-10 4231168]
S3 nosGetPlusHelper;getPlus® Helper 3004;c:\windows\system32\svchost.exe -k nosGetPlusHelper [2009-7-13 20992]
S3 RoxMediaDB10;RoxMediaDB10;c:\program files\common files\roxio shared\10.0\sharedcom\RoxMediaDB10.exe [2009-6-13 1120752]
S3 TsUsbFlt;TsUsbFlt;c:\windows\system32\drivers\TsUsbFlt.sys [2011-2-23 52224]
S3 WatAdminSvc;Windows Activation Technologies Service;c:\windows\system32\wat\WatAdminSvc.exe [2010-10-8 1343400]
S4 wlcrasvc;Windows Live Mesh remote connections service;c:\program files\windows live\mesh\wlcrasvc.exe [2010-9-22 51040]
.
=============== Created Last 30 ================
.
2011-03-12 16:28:40 103864 ----a-w- c:\program files\mozilla firefox\plugins\nppdf32.dll
2011-03-09 21:54:28 805376 ----a-w- c:\windows\system32\FntCache.dll
2011-03-09 21:54:28 739840 ----a-w- c:\windows\system32\d2d1.dll
2011-03-09 21:54:28 1076736 ----a-w- c:\windows\system32\DWrite.dll
2011-03-09 21:54:27 850944 ----a-w- c:\windows\system32\sbe.dll
2011-03-09 21:54:27 642048 ----a-w- c:\windows\system32\CPFilters.dll
2011-03-09 21:54:27 534528 ----a-w- c:\windows\system32\EncDec.dll
2011-03-09 21:54:27 199680 ----a-w- c:\windows\system32\mpg2splt.ax
.
==================== Find3M ====================
.
2011-02-23 17:41:01 152576 ----a-w- c:\windows\system32\msclmd.dll
2011-02-03 02:40:23 472808 ----a-w- c:\windows\system32\deployJava1.dll
2011-01-17 05:47:13 161792 ----a-w- c:\windows\system32\d3d10_1.dll
2011-01-07 07:46:34 870912 ----a-w- c:\windows\system32\XpsPrint.dll
2011-01-07 07:46:34 288256 ----a-w- c:\windows\system32\XpsGdiConverter.dll
2011-01-07 07:45:57 34304 ----a-w- c:\windows\system32\atmlib.dll
2011-01-07 06:01:22 1638912 ----a-w- c:\windows\system32\mshtml.tlb
2011-01-07 05:43:36 294400 ----a-w- c:\windows\system32\atmfd.dll
2011-01-05 05:55:55 428032 ----a-w- c:\windows\system32\vbscript.dll
2011-01-05 03:51:01 2330624 ----a-w- c:\windows\system32\win32k.sys
.
============= FINISH: 17:41:42.77 ===============

Attached Files



#4 Elise

Elise

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Posted 03 April 2011 - 04:36 AM

Hello and sorry for the delay.

Before further investigating this problem, please let me know how your computer is behaving. Do you notice any unusual behavior?

regards, Elise


"Now faith is the substance of things hoped for, the evidence of things not seen."

 

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#5 Elise

Elise

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Posted 06 April 2011 - 06:53 AM

Hi, are you still there?

regards, Elise


"Now faith is the substance of things hoped for, the evidence of things not seen."

 

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#6 toolazyforalogin

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Posted 17 April 2011 - 07:57 PM

Sorry I've been away for a few weeks on business. No the computer seems to be working pretty "normal" to me. Suggestions?

#7 Elise

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Posted 18 April 2011 - 03:57 AM

Things look perfectly fine. You can run an updated scan with Malwarebytes Antimalware to see if it finds anything, but I don't see malware here.

regards, Elise


"Now faith is the substance of things hoped for, the evidence of things not seen."

 

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#8 Elise

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Posted 21 April 2011 - 01:23 PM

Hi, are you still there?

regards, Elise


"Now faith is the substance of things hoped for, the evidence of things not seen."

 

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#9 Elise

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Posted 24 April 2011 - 11:34 AM

Due to the lack of feedback, this topic is now closed.In the event you still have problems, please send me or any Moderator a Private Message and ask them to reopen this topic within the next 5 days. Please include a link to your topic in the Private Message. Thank you.

regards, Elise


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