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Have I been hacked? Laptop says I have to pay to fix problems??


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#1 ftbalsta

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Posted 21 March 2011 - 07:00 PM

Can anyone help me please...I am resorting to this on my phone....
I was on my laptop on the Internet when three times a icon popped up saying an unrecognised program wants to access my computer allow or not allow to which each time I clicked not allow. Then the Internet logged itself off and then the background went dark and light and my background changes itself to Black and half of my desktop icons disappeared. I restarted the laptop and ever since I have had a box up saying critical hard disk error and another box saying windows recovery which says I have to purchase a program for 70-80 to use to fix the problems. I have tried to defrag the laptop but during doing it the laptop turns itself off. I remember a few years ago this happened to a friend and someone told them they had been hacked and the hacker was trying to get money from them but they managed to sort it out. Anyone know how this works?or what's going on? Thanks

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#2 boopme

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Posted 22 March 2011 - 01:22 PM

Hello and welcome. Let's see if we can get in.

Please follow our Removal Guide here L@@K .
After reading how the malware is misleading you ...
You will move to the Automated Removal Instructions

After you completed that, post your scan log here,let me know how things are.
The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system
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