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Graphics Card Problems


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#1 bauer24

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Posted 25 December 2005 - 04:47 PM

Hi

I am experiencing some problems with Windows XP Professional with Service Pack 2. I just bought the PC recently and I am receiving errors already!!!!

The graphics card is an ATI 9600.
Here are the details of what occurred:
NOTE: This problem occurred multiple times on all the user accounts

When I was surfing the internet, the computer just switches off!!!! I then start it up, log on to my account and a window appears detailing the error (see the following screens below)
http://img444.imageshack.us/my.php?image=clipboard011pq.jpg
http://img444.imageshack.us/my.php?image=error22wl.jpg

The Microsoft Crash Analysis said:
"Error caused by a device driver"

"A device driver installed on your computer caused the problem; however, we cannot determine the precise cause"

This problem continued to occur even when playing games (america's army) and twice on MS Word. Once it happened when i was surfing the net but this time the "blue screen of death" appeared, it said that there was a problem with ati2dvag.dll.

The Error report has also been updated here : https://oca.microsoft.com/en/Response.aspx?sid=10

I have contacted ATI, they told me to install the latest drivers, i have done that and no luck (even with the omega drivers)

Does anyone know how to sovle the problem?

Thank You :-)

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#2 acklan

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Posted 25 December 2005 - 07:52 PM

When you install the latest drivers did you uninstall the old drivers first?
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#3 bauer24

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Posted 26 December 2005 - 06:45 PM

yes i did that using the instructions that ATI gave




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