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Google Redirect Virus & TR/Crypt.XPACK.Gen Trojan


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2 replies to this topic

#1 rbms

rbms

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Posted 20 March 2011 - 02:36 PM

Some time last night I contracted the Google Redirect virus. My initial problem was that my computer was infected with a trojan with file name: TR/Crypt.XPACK.Gen. Avira incessantly popped up a threat warning. At or around the same time I encountered the Google Redirect issue. Since I acquired both at the same time, it would seem they are related, but perhaps I acquired two separate malwares simultaneously.

I ran Malwarebytes. When the Malwarebytes scan hit temporary files, the Avira "threat" warning worsened as the virus seemed to hop around from temp file to temp file in evasion of removal. Malwarebytes then froze up.

I tried system restore, but the only restore point available was less than 2 hours prior. This also did not work.

I have since uninstalled and reinstalled or updated Java, Adobe Reader and Malwarebytes in an attempt to get programs up to date. I replaced Avira with Norton (free version from Comcast). When installing Norton (prior to removal of Avira) the Norton install required that I uninstall Advanced System Care due to compatibility issues. I went to Add/Remove Programs where Advanced System Care was listed. I tried to remove the program but received a message that the file could not be found. I tried to remove the file through the Norton install screen with the same results. I then installed Advanced System Care from the internet in order to replace whatever file was missing, so that I could get Norton to install. This did the trick, and Norton successfully uninstalled Advanced System Care and completed the Norton install, at which point I uninstalled Avira.

I ran Norton and removed any supposed threats. Since doing all of this I have not been receiving any security warnings from Norton regarding the above mentioned trojan, and Malwarebytes ran a complete scan and removal of threats. However, the Google Redirect issue remains, and I have also been receiving the two message boxes (attached screenprints) upon restarting my computer,(rundll error & ActiveX error).(However, for some reason the ActiveX error has not occurred during the last 2 restarts of my computer.)

I have also installed and uninstalled several programs such as Spybot while trying to employ fixes offered on various websites, but I have not been diligent in keeping a record of these. (Sorry!)

Below is a copy of the DDS text file that is requested. I am also attaching the DDS “attach” file. However, I am unable to run GMER. Norton blocks the install and deletes the file without offering me the option of forcing the install. The Norton message is attached.(Though the Norton message states that I chose to block and remove it, it is rather Norton that did this.) If you would please advise how to get around this, I will produce the requested GMER log and post it here. I also have a Hijackthis log that I can attach if requested.


DDS TEXT FILE:

.
DDS (Ver_11-03-05.01) - NTFSx86
Run by Rain at 13:45:49.10 on Sun 03/20/2011
Internet Explorer: 7.0.5730.13 BrowserJavaVersion: 1.6.0_24
Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.1014.264 [GMT -5:00]
.
.
============== Running Processes ===============
.
C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
C:\WINDOWS\system32\svchost.exe -k WudfServiceGroup
C:\Program Files\Intel\Wireless\Bin\S24EvMon.exe
svchost.exe
svchost.exe
C:\WINDOWS\system32\LEXBCES.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\LEXPPS.EXE
C:\WINDOWS\system32\rundll32.exe
svchost.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\Intel\Wireless\Bin\EvtEng.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\Norton Security Suite\Engine\4.2.0.12\ccSvcHst.exe
C:\Program Files\Intel\Wireless\Bin\RegSrvc.exe
C:\WINDOWS\system32\dla\tfswctrl.exe
C:\Program Files\Common Files\Sonic\Update Manager\sgtray.exe
C:\Program Files\Intel\Wireless\bin\ZCfgSvc.exe
C:\Program Files\Intel\Wireless\Bin\ifrmewrk.exe
C:\Program Files\Creative\Mixer\CTSVolFE.exe
C:\Program Files\SigmaTel\C-Major Audio\WDM\stsystra.exe
C:\WINDOWS\System32\svchost.exe -k imgsvc
C:\Program Files\Dell AIO Printer A920\dlbkbmgr.exe
C:\Program Files\Dell AIO Printer A920\dlbkbmon.exe
C:\WINDOWS\system32\igfxpers.exe
C:\WINDOWS\system32\igfxsrvc.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Intel\Wireless\Bin\WLKeeper.exe
C:\Program Files\Common Files\Java\Java Update\jusched.exe
C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
C:\WINDOWS\system32\ctfmon.exe
C:\WINDOWS\system32\rundll32.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\Intel\Wireless\Bin\Dot1XCfg.exe
C:\Program Files\Norton Security Suite\Engine\4.2.0.12\ccSvcHst.exe
C:\WINDOWS\System32\svchost.exe -k HTTPFilter
C:\Program Files\Microsoft Office\OFFICE11\WINWORD.EXE
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\Microsoft\Office Live\OfficeLiveSignIn.exe
C:\Documents and Settings\Rain\My Documents\Downloads\dds(2).scr
.
============== Pseudo HJT Report ===============
.
uStart Page = hxxp://www.google.com/ig?hl=en
uSearch Page = hxxp://www.google.com
uSearch Bar = hxxp://www.google.com/ie
uSearchMigratedDefaultURL = hxxp://www.google.com/search?q={searchTerms}&sourceid=ie7&rls=com.microsoft:en-US&ie=utf8&oe=utf8
uInternet Settings,ProxyOverride = <local>;*.local
uSearchAssistant = hxxp://www.google.com/ie
uSearchURL,(Default) = hxxp://www.google.com/search?q=%s
mSearchAssistant = hxxp://www.google.com/ie
uURLSearchHooks: H - No File
BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll
BHO: {5C255C8A-E604-49b4-9D64-90988571CECB} - No File
BHO: Symantec NCO BHO: {602adb0e-4aff-4217-8aa1-95dac4dfa408} - c:\program files\norton security suite\engine\4.2.0.12\coIEPlg.dll
BHO: Symantec Intrusion Prevention: {6d53ec84-6aae-4787-aeee-f4628f01010c} - c:\program files\norton security suite\engine\4.2.0.12\IPSBHO.DLL
BHO: Windows Live Sign-in Helper: {9030d464-4c02-4abf-8ecc-5164760863c6} - c:\program files\common files\microsoft shared\windows live\WindowsLiveLogin.dll
BHO: Google Toolbar Helper: {aa58ed58-01dd-4d91-8333-cf10577473f7} - c:\program files\google\google toolbar\GoogleToolbar.dll
BHO: Google Toolbar Notifier BHO: {af69de43-7d58-4638-b6fa-ce66b5ad205d} - c:\program files\google\googletoolbarnotifier\5.6.5612.1312\swg.dll
BHO: Google Dictionary Compression sdch: {c84d72fe-e17d-4195-bb24-76c02e2e7c4e} - c:\program files\google\google toolbar\component\fastsearch_A8904FB862BD9564.dll
BHO: Java™ Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
BHO: JQSIEStartDetectorImpl Class: {e7e6f031-17ce-4c07-bc86-eabfe594f69c} - c:\program files\java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
TB: Google Toolbar: {2318c2b1-4965-11d4-9b18-009027a5cd4f} - c:\program files\google\google toolbar\GoogleToolbar.dll
TB: Norton Toolbar: {7febefe3-6b19-4349-98d2-ffb09d4b49ca} - c:\program files\norton security suite\engine\4.2.0.12\coIEPlg.dll
EB: {32683183-48a0-441b-a342-7c2a440a9478} - No File
uRun: [swg] "c:\program files\google\googletoolbarnotifier\GoogleToolbarNotifier.exe"
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
uRun: [Eyedodinireyiluy] rundll32.exe "c:\windows\spmsv6.dll",Startup
mRun: [dla] c:\windows\system32\dla\tfswctrl.exe
mRun: [StorageGuard] "c:\program files\common files\sonic\update manager\sgtray.exe" /r
mRun: [IntelZeroConfig] "c:\program files\intel\wireless\bin\ZCfgSvc.exe"
mRun: [IntelWireless] "c:\program files\intel\wireless\bin\ifrmewrk.exe" /tf Intel PROSet/Wireless
mRun: [CTSVolFE.exe] "c:\program files\creative\mixer\CTSVolFE.exe" /r
mRun: [SigmatelSysTrayApp] %ProgramFiles%\SigmaTel\C-Major Audio\WDM\stsystra.exe
mRun: [Dell AIO Printer A920] "c:\program files\dell aio printer a920\dlbkbmgr.exe"
mRun: [IgfxTray] c:\windows\system32\igfxtray.exe
mRun: [HotKeysCmds] c:\windows\system32\hkcmd.exe
mRun: [Persistence] c:\windows\system32\igfxpers.exe
mRun: [iTunesHelper] "c:\program files\itunes\iTunesHelper.exe"
mRun: [Ccumulofos] rundll32.exe "c:\windows\epabixaxayugupid.dll",Startup
mRun: [SunJavaUpdateSched] "c:\program files\common files\java\java update\jusched.exe"
mRun: [Adobe Reader Speed Launcher] "c:\program files\adobe\reader 10.0\reader\Reader_sl.exe"
mRun: [Adobe ARM] "c:\program files\common files\adobe\arm\1.0\AdobeARM.exe"
mRun: [QuickTime Task] "c:\program files\quicktime\QTTask.exe" -atboottime
dRunOnce: [RunNarrator] Narrator.exe
IE: E&xport to Microsoft Excel - c:\progra~1\micros~2\office11\EXCEL.EXE/3000
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~2\office11\REFIEBAR.DLL
DPF: {406B5949-7190-4245-91A9-30A17DE16AD0} - hxxp://www2.snapfish.com/SnapfishActivia.cab
DPF: {4ED9DDF0-7479-4BBE-9335-5A1EDB1D8A21} - hxxp://download.mcafee.com/molbin/shared/mcinsctl/4,0,0,101/mcinsctl.cab
DPF: {67DABFBF-D0AB-41FA-9C46-CC0F21721616} - hxxp://download.divx.com/player/DivXBrowserPlugin.cab
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_24-windows-i586.cab
DPF: {8FFBE65D-2C9C-4669-84BD-5829DC0B603C} - hxxp://fpdownload.macromedia.com/get/flashplayer/current/ultrashim.cab
DPF: {CAFEEFAC-0016-0000-0024-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_24-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_24-windows-i586.cab
DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - hxxp://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
Filter: x-sdch - {B1759355-3EEC-4C1E-B0F1-B719FE26E377} - c:\program files\google\google toolbar\component\fastsearch_A8904FB862BD9564.dll
Notify: igfxcui - igfxdev.dll
SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll
LSA: Authentication Packages = msv1_0 nwprovau
.
================= FIREFOX ===================
.
FF - ProfilePath - c:\docume~1\rain\applic~1\mozilla\firefox\profiles\z2o46l7k.default\
FF - prefs.js: browser.search.selectedEngine - DAEMON Search
FF - prefs.js: browser.startup.homepage - hxxp://www.google.com/ig
FF - component: c:\documents and settings\all users\application data\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\n360_4.0.0.127\coffplgn\components\coFFPlgn.dll
FF - component: c:\documents and settings\all users\application data\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\n360_4.0.0.127\ipsffplgn\components\IPSFFPl.dll
FF - plugin: c:\program files\java\jre6\bin\new_plugin\npdeployJava1.dll
FF - plugin: c:\program files\microsoft\office live\npOLW.dll
FF - Ext: Default: {972ce4c6-7e08-4474-a285-3208198ce6fd} - c:\program files\mozilla firefox\extensions\{972ce4c6-7e08-4474-a285-3208198ce6fd}
FF - Ext: Java Console: {CAFEEFAC-0016-0000-0024-ABCDEFFEDCBA} - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0024-ABCDEFFEDCBA}
FF - Ext: Microsoft .NET Framework Assistant: {20a82645-c095-46ed-80e3-08825760534b} - %profile%\extensions\{20a82645-c095-46ed-80e3-08825760534b}
FF - Ext: DownloadHelper: {b9db16a4-6edc-47ec-a1f4-b86292ed211d} - %profile%\extensions\{b9db16a4-6edc-47ec-a1f4-b86292ed211d}
FF - Ext: Microsoft .NET Framework Assistant: {20a82645-c095-46ed-80e3-08825760534b} - c:\windows\microsoft.net\framework\v3.5\windows presentation foundation\DotNetAssistantExtension
FF - Ext: XULRunner: {4833638E-DA5E-413E-91E2-84CB43EC1BEB} - c:\documents and settings\rain\local settings\application data\{4833638E-DA5E-413E-91E2-84CB43EC1BEB}
FF - Ext: Norton IPS: {BBDA0591-3099-440a-AA10-41764D9DB4DB} - c:\documents and settings\all users\application data\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\n360_4.0.0.127\IPSFFPlgn
FF - Ext: Norton Toolbar: {2D3F3651-74B9-4795-BDEC-6DA2F431CB62} - c:\documents and settings\all users\application data\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\n360_4.0.0.127\coFFPlgn
FF - Ext: Java Quick Starter: jqs@sun.com - c:\program files\java\jre6\lib\deploy\jqs\ff
.
============= SERVICES / DRIVERS ===============
.
R0 SymDS;Symantec Data Store;c:\windows\system32\drivers\n360\0402000.00c\symds.sys [2011-3-20 328752]
R0 SymEFA;Symantec Extended File Attributes;c:\windows\system32\drivers\n360\0402000.00c\symefa.sys [2011-3-20 173104]
R1 BHDrvx86;BHDrvx86;c:\documents and settings\all users\application data\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\n360_4.0.0.127\definitions\bashdefs\20110309.001\BHDrvx86.sys [2011-3-9 800376]
R1 ccHP;Symantec Hash Provider;c:\windows\system32\drivers\n360\0402000.00c\cchpx86.sys [2011-3-20 501888]
R1 SymIRON;Symantec Iron Driver;c:\windows\system32\drivers\n360\0402000.00c\ironx86.sys [2011-3-20 116784]
R2 N360;Norton Security Suite;c:\program files\norton security suite\engine\4.2.0.12\ccsvchst.exe [2011-3-20 126392]
R3 EraserUtilRebootDrv;EraserUtilRebootDrv;c:\program files\common files\symantec shared\eengine\EraserUtilRebootDrv.sys [2011-3-19 102448]
R3 IDSxpx86;IDSxpx86;c:\documents and settings\all users\application data\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\n360_4.0.0.127\definitions\ipsdefs\20110317.002\IDSXpx86.sys [2011-3-19 341944]
R3 NAVENG;NAVENG;c:\documents and settings\all users\application data\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\n360_4.0.0.127\definitions\virusdefs\20110320.003\NAVENG.SYS [2011-3-20 86008]
R3 NAVEX15;NAVEX15;c:\documents and settings\all users\application data\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\n360_4.0.0.127\definitions\virusdefs\20110320.003\NAVEX15.SYS [2011-3-20 1360760]
.
=============== Created Last 30 ================
.
2011-03-20 17:01:05 388096 ----a-r- c:\docume~1\rain\applic~1\microsoft\installer\{45a66726-69bc-466b-a7a4-12fcba4883d7}\HiJackThis.exe
2011-03-20 17:01:01 -------- d-----w- c:\program files\Trend Micro
2011-03-20 15:38:58 -------- d-----w- c:\docume~1\alluse~1\applic~1\PC Tools
2011-03-20 14:32:03 83249512 ----a-w- c:\program files\common files\windows live\.cache\wlc9.tmp
2011-03-20 07:33:54 -------- d-----w- C:\N360_BACKUP
2011-03-20 05:37:01 339504 ----a-w- c:\windows\system32\drivers\n360\0402000.00c\symtdiv.sys
2011-03-20 05:37:00 361904 ----a-w- c:\windows\system32\drivers\n360\0402000.00c\symtdi.sys
2011-03-20 05:36:58 173104 ----a-w- c:\windows\system32\drivers\n360\0402000.00c\symefa.sys
2011-03-20 05:36:57 328752 ----a-r- c:\windows\system32\drivers\n360\0402000.00c\symds.sys
2011-03-20 05:36:56 43696 ----a-w- c:\windows\system32\drivers\n360\0402000.00c\srtspx.sys
2011-03-20 05:36:54 325680 ----a-w- c:\windows\system32\drivers\n360\0402000.00c\srtsp.sys
2011-03-20 05:36:52 116784 ----a-w- c:\windows\system32\drivers\n360\0402000.00c\ironx86.sys
2011-03-20 05:36:46 501888 ----a-w- c:\windows\system32\drivers\n360\0402000.00c\cchpx86.sys
2011-03-20 05:32:47 -------- d-----w- c:\windows\system32\drivers\n360\0402000.00C
2011-03-20 04:00:29 73728 ----a-w- c:\windows\system32\javacpl.cpl
2011-03-20 04:00:29 472808 ----a-w- c:\windows\system32\deployJava1.dll
2011-03-20 04:00:29 472808 ----a-w- c:\program files\mozilla firefox\plugins\npdeployJava1.dll
2011-03-20 02:28:56 60808 ----a-w- c:\windows\system32\S32EVNT1.DLL
2011-03-20 02:28:55 124976 ----a-w- c:\windows\system32\drivers\SYMEVENT.SYS
2011-03-20 02:28:55 -------- d-----w- c:\program files\Symantec
2011-03-20 02:28:55 -------- d-----w- c:\program files\common files\Symantec Shared
2011-03-20 02:28:08 -------- d-----w- c:\windows\system32\drivers\N360
2011-03-20 02:28:06 -------- d-----w- c:\program files\Norton Security Suite
2011-03-20 02:27:54 -------- d-----w- c:\program files\NortonInstaller
2011-03-19 23:21:06 -------- d-----w- c:\docume~1\alluse~1\applic~1\NortonInstaller
2011-03-19 22:44:07 -------- d-----w- c:\docume~1\alluse~1\applic~1\Norton
2011-03-19 21:52:10 -------- d-----w- c:\docume~1\rain\applic~1\DriverCure
2011-03-19 21:52:09 -------- d-----w- c:\docume~1\rain\applic~1\ParetoLogic
2011-03-19 21:51:46 -------- d-----w- c:\program files\ParetoLogic
2011-03-19 21:51:46 -------- d-----w- c:\docume~1\alluse~1\applic~1\ParetoLogic
2011-03-19 03:48:00 -------- d-----w- c:\windows\system32\wbem\repository\FS
2011-03-19 03:48:00 -------- d-----w- c:\windows\system32\wbem\Repository
2011-03-19 03:47:46 -------- d-----w- c:\program files\OfferBox
2011-03-19 02:32:04 -------- d-----w- c:\program files\Panda Security
2011-03-19 01:57:44 0 ----a-w- c:\windows\Bwebij.bin
2011-03-19 01:57:42 -------- d-----w- c:\docume~1\rain\locals~1\applic~1\{4833638E-DA5E-413E-91E2-84CB43EC1BEB}
2011-03-19 01:56:09 -------- d-----w- c:\docume~1\rain\applic~1\OfferBox
2011-03-19 01:55:16 155648 --sha-r- c:\windows\system32\ieuinitj.dll
.
==================== Find3M ====================
.
2011-02-09 13:53:52 270848 ----a-w- c:\windows\system32\sbe.dll
2011-02-09 13:53:52 186880 ----a-w- c:\windows\system32\encdec.dll
2011-02-02 07:58:35 2067456 ----a-w- c:\windows\system32\mstscax.dll
2011-01-27 11:57:06 677888 ----a-w- c:\windows\system32\mstsc.exe
2011-01-21 14:44:37 439296 ----a-w- c:\windows\system32\shimgvw.dll
2011-01-07 14:09:02 290048 ----a-w- c:\windows\system32\atmfd.dll
2010-12-31 13:10:33 1854976 ----a-w- c:\windows\system32\win32k.sys
2010-12-22 12:34:28 301568 ----a-w- c:\windows\system32\kerberos.dll
2010-12-20 23:08:45 832512 ----a-w- c:\windows\system32\wininet.dll
2010-12-20 23:08:45 78336 ----a-w- c:\windows\system32\ieencode.dll
2010-12-20 23:08:45 1830912 ------w- c:\windows\system32\inetcpl.cpl
2010-12-20 23:08:45 17408 ------w- c:\windows\system32\corpol.dll
.
============= FINISH: 13:47:04.01 ===============


Attached File  Attach.txt   13.32KB   0 downloads

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#2 etavares

etavares

    Bleepin' Remover


  • Malware Response Team
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  • Local time:08:23 AM

Posted 25 March 2011 - 05:41 PM

Hello and welcome to Bleeping Computer

My name is etavares and I will be working with you to fix your computer.

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

Please take note:

  • If you have since resolved the original problem you were having, we would appreciate you letting us know.
  • If you are unable to create a log because your computer cannot start up successfully please provide detailed information about your installed Windows Operating System including the Version, Edition and if it is a 32bit or a 64bit system.
    • If you are unsure about any of these characteristics just post what you can and we will guide you.
  • Please tell us if you have your original Windows CD/DVD available.
  • If you are unable to perform the steps we have recommended please try one more time and if unsuccessful alert us of such and we will design an alternate means of obtaining the necessary information.
  • Once we start working together, please reply back within 3 days or this thread may be closed so we can help others who are waiting. If you will be unable to respond (e.g. vacation, travel, etc.), please let me know ahead of time.
  • Please refrain from running tools or applying updates other than those we suggest while we are cleaning up your computer. The reason for this is so we know what is going on with the machine at any time. Some programs can interfere with others and hamper the recovery process. Please also continue to work with me until I give you the all clear. Even if your computer appears to act better, you may still be infected.
  • If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.
  • If you have already posted a log, please do so again as instructed below, as your situation may have changed.
  • Use the 'Add Reply' and add the new log to this thread.

We need to see some information about what is happening in your machine. Please perform the following scan:

We need to create an OTL report,
  • Please download OTL from this link.
  • Save it to your desktop.
  • Double click on the Posted Image icon on your desktop.
  • Click the "Scan All Users" checkbox.
  • Under the Custom Scan box paste this in:

    netsvcs
    msconfig
    drivers32 /all
    %systemroot%\system32\*.dll /lockedfiles
    %systemroot%\system32\*.sys /90
    %systemroot%\Tasks\*.job /lockedfiles
    %systemroot%\System32\config\*.sav
    %SYSTEMDRIVE%\*.*
    %systemroot%\system32\Spool\prtprocs\w32x86\*.dll
    %systemroot%\*. /mp /s
    HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows\WindowsUpdate\AU
    CREATERESTOREPOINT

  • Click the Quick Scan button.
  • The scan should take a few minutes.
  • Please copy and paste both logs in your reply.


Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE


We also need a new log from the GMER anti-rootkit Scanner.

Please note that if you are running a 64-bit version of Windows you will not be able to run GMER and you may skip this step.

Please first disable any CD emulation programs using the steps found in this topic:

Why we request you disable CD Emulation when receiving Malware Removal Advice

Then create another GMER log and post it as an attachment to the reply where you post your new DDS log. Instructions on how to properly create a GMER log can be found here:

How to create a GMER log


In your reply, please post both OTL logs and the GMER log. Thanks and again sorry for the delay.


If I don't respond within 2 days, please feel free to PM me.
Please don't ask for help via PM. The forums are there for a reason. Please post in the forums so others may benefit as well.

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#3 etavares

etavares

    Bleepin' Remover


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Posted 30 March 2011 - 05:40 PM

Due to the lack of feedback, this topic is now closed.In the event you still have problems, please send me or any Moderator a Private Message and ask them to reopen this topic within the next 5 days.


If I don't respond within 2 days, please feel free to PM me.
Please don't ask for help via PM. The forums are there for a reason. Please post in the forums so others may benefit as well.

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