I have the windows diagnostic virus on my home office PC (other PCs on our small home network are OK) "I'm assuming the kids have brought it to the party by downloading music & video from unknown sources. I regularly run C-Cleaner and Malwarebytes periodically on all our PCs and cant understand how this has infected this particular PC?
I've attempted to install the r-kill and then Malwarebytes removal tools. However, the following occurs in both safe and normal modes:-
Following re-boot (safe & normal)all my desktop icons have disappeared and only recycle bin and computer icon is left. When left clicking start, I also have access to outlook and explorer - program folder states "Empty"
When I download r-kill it starts OK in dos with an windows error message stating the program has stopped working and windows is looking for a solution. following lots of attempts, it will sometime say access denied and AVG detects malware infection "I've tried it with AVG disabled" Following a few moments the r-kill gives a report and says it has completed. However, at the same time the screen goes black leaving me with only explorer window open. I have no access to any other programs or icons?
Using explorer I attempt to download and save Malwarebytes to the desktop. Whilst it appears to download to desktop OK, I cant access it due to black/blank screen. I have attempted to run malwarebytes direct from the site. However, this gets so far and stops giving me ACCESS DENIED.
Ive taken photo's of most of the screens and Hope someone out there can help me?
New Info: I've managed to run malwarebytes and super-antivirus and they both found and removed various infections, etc. However, whilst the PC appears to run OK all my programs are not listed and the icons are not displayed ? Its like they are been hidden ? but still working and listed in my add/remove program/features list. When I attempt to find them in program folders they are not listed ?
Would appreciate any help anyone can offer
Edited by paulpsb, 20 March 2011 - 11:18 AM.