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Malware anti-bytes freezes


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#1 TexasTech

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Posted 19 March 2011 - 11:34 PM

Fresh install on the image I had backed up so this is strange

Malware anti bytes works fine when quick scan but thorough scan freezes and not responds

anyone help me out please

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#2 cryptodan

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Posted 20 March 2011 - 12:15 AM

Do you get any error messages?

#3 TexasTech

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Posted 20 March 2011 - 09:01 AM

no its just freezes and when I click on it, it goes white and doesnt repsond. strange as I have freshly installed my OS from the image. also when I type it takes about 5 secs for what i write to appear

#4 TexasTech

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Posted 20 March 2011 - 09:17 AM

I did run a rootkit scanner and told me I had service hooks? and also something in my registry?

Edited by TexasTech, 20 March 2011 - 09:52 AM.


#5 cryptodan

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Posted 20 March 2011 - 01:53 PM

Did you have any infections on that computer prior to making the image?

Can you run mbam under Safe Mode?

#6 TexasTech

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Posted 20 March 2011 - 02:53 PM

Yes can run it in safe mode

I had a rootkit and some viruses so the guy at the comp shop formatted it for me
then he did an image of it on a partition so go to windows recover and type in restore and it wipes my
hard drive to the way it was when was okay, thats why it was strange


will a HJT log help?

#7 cryptodan

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Posted 20 March 2011 - 07:33 PM

Please follow the instructions in ==>This Guide<==.

Once the proper logs are created, then make a NEW TOPIC and post it ==>HERE<== Please include the link to this topic in your new topic and a description of your computer issues and what you have done to resolve them.

If you can produce at least some of the logs, then please create the new topic and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the topic and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.

Once you have created the new topic, please reply back here with a link to the new topic.

#8 TexasTech

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Posted 21 March 2011 - 11:07 AM

thanks done it

link

http://www.bleepingcomputer.com/forums/topic386198.html#entry2177276

Edited by TexasTech, 21 March 2011 - 11:34 AM.


#9 hamluis

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Posted 21 March 2011 - 01:07 PM

Now that your log is properly posted, you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a Malware Removal Team member, nor should you continue to ask for help elsewhere. Doing so can result in system changes which may not show it the logs you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on, the Malware Removal Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the Malware Removal Team members are very busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the Malware Removal Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another Malware Removal Team member is already assisting you and not open the thread to respond.

To avoid confusion, I am closing this topic.

Louis




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