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slow internet


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51 replies to this topic

#31 DastanJ

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Posted 05 April 2011 - 12:07 PM

Download speed: 2.03Mbps
Upload speed: 20.79Mbps

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#32 Elise

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Posted 06 April 2011 - 01:07 AM

Strange, I thought I already replied to your topic. :blink:

Can you please uninstall Bonjour (using Add/Remove programs) and restart your computer. Verify afterwards how things are.
You can always reinstall the application afterwards.

regards, Elise


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#33 DastanJ

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Posted 06 April 2011 - 02:10 AM

Good Day Elise,

I will uninstal Bonjour.
I will let you know today at 8.30pm (once I am at home).

Thanks.

Dastan

#34 Elise

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Posted 06 April 2011 - 02:15 AM

Thank you for letting me know. :)

regards, Elise


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#35 DastanJ

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Posted 06 April 2011 - 09:41 AM

Good evening Elise,

I uninstalled the Bonjour.
Restarted the laptop. It took around 8 minutes to shut down (unusual).
It restarted normally.

Download speed=5.16Mbps
Upload speed=24.81Mbps

second attempt:
Download speed=4.81Mbps
Upload speed=21.86Mbps

third attempt:
Download speed=5.32Mbps
Upload speed=16.88Mbps

I see significant improvement.

What shall I do next?

#36 DastanJ

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Posted 06 April 2011 - 10:17 AM

Speed is again reduced :(.


Download: 1.71Mbps
Upload: 27.88Mbps.

I iterate speed test to see average.
Once, download speed registered 8Mbps.

#37 Elise

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Posted 06 April 2011 - 10:22 AM

I'm glad to hear that. :)

Can you please press Windows Key + R and type cmd, press enter.

Type the following and press enter

netsh winsock reset

Restart the computer and let me know afterwards if you have any problems left.

regards, Elise


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#38 DastanJ

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Posted 06 April 2011 - 10:28 AM

..In the black window a new message appears:
"The requested operation requires elevation"

#39 Elise

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Posted 06 April 2011 - 11:30 AM

In that case, click Start > Programs > Accessories, right click Command Prompt and click Run As Administrator.

regards, Elise


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#40 DastanJ

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Posted 06 April 2011 - 12:29 PM

After restarting:

Download=3.93Mbps
Upload=15.58Mbps


Download=5.22Mbps
Upload=18.60Mbps


Download=5.51Mbps
Upload=17.84Mbps


Download=5.06Mbps
Upload=15.34Mbps

As I have already mentioned in my first post, the actual internet speed that's being provided is 10Mbps.
According to the contract, service provider should be providing 100Mbps.
This Sunday a technician should come once again.

Last time when a technitian came, he connected to some other account through my ethernet cable (in my flat).
The signal that he got was 99.5Mbps (speedtest.net).
Then he connected with my account details and got 10Mbps.

My neighbour (with the same provider) gets 15-16Mbps.

Elise, what do you think it is?
The technitian concluded that it is my computer faulty and nothing to do with the signal.


Respectfully,
Dastan

#41 Elise

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Posted 06 April 2011 - 01:21 PM

The signal that he got was 99.5Mbps (speedtest.net).
Then he connected with my account details and got 10Mbps.

That is the difference between what the max. speed is your provider can sell you and the speed you paid for.

At least we managed to get your speed to half from normal. Did the technician connect to the lan cable that enters your computer (in case you have wired internet)?

regards, Elise


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#42 DastanJ

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Posted 07 April 2011 - 06:53 AM

Hello Elise,

Sorry for the belated replies.

He took my cable and plugged it to his laptop.
From start menu he chose "Connect to" and enetered his own password and username.
Very high speed (99.5Mbps).

Then he disconnected and entered my account details and got 10Mbps.

The speed that I am paying for is 100Mbps.
I get 5-6Mbps.
The remaining 95-94Mbps are wasted for some reason.

I called them and asked, do I have to pay more to get 100Mbps.
They said, no. That it is my computer faulty.

I will get back to you on Sunday.
I will wait for them to come.
I will let you know.

Respectfully and thankfully,

Dastan

#43 Elise

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Posted 07 April 2011 - 07:48 AM

From start menu he chose "Connect to" and enetered his own password and username.
Very high speed (99.5Mbps).

Then he disconnected and entered my account details and got 10Mbps.

This means that the problem is with your ISP. It the tech got 99 mbps with his login credentials and only 10 mbps with your log in credentials on his own laptop then there is no way the problem lies with your computer.

Also, your upload speed is higher than your download speed, which is definitely not normal (usually download speed is two to four times bigger than upload speed).

I would definitely contact your ISP about this. If you have a contract with them, they should be held to their part of the terms. I would ask them how much you are supposed to get (for how much do you pay).

Try also to uninstall this program: VAIO Smart Network. Restart the computer and let me know if you notice any changes.

Edited by elise025, 07 April 2011 - 08:11 AM.

regards, Elise


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#44 DastanJ

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Posted 07 April 2011 - 01:00 PM

Hello Elise,

I uninstalled the Vaio smart network.

Speed test shows:
Download: 6.56Mbps
Upload: 27.94Mbps


Download: 6.64Mbps
Upload: 14.34Mbps

Download: 6.60Mbps
Upload: 18.28Mbps

During one of the attempts, download was 7.5Mbps and upload=45 Mbps.

Today, after I uninstalled the Vaio Smart Network, I ran the CCleaner.
Internet cache cleaned 170Mb! Is that possible?
Yesterday, I ran CCleaner as well after I uninstalled Bonjour (so I cleaned the cache yesterday).
Yesterday I was only communicating with you, checked my mailbox and facebook. That's it.

Shall I reinstal my internet browser?
(I run speedtest with Internet Explorer, the readings are much less for some reason)

I am sorry for inconsistent replies from side.
Just in case, tomorrow, I will get back home close to 10pm and post my replies then.

Thank you Elise.

Dastan

#45 Elise

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Posted 07 April 2011 - 02:01 PM

I would also call the ISP to ask exactly what your download and upload speed are supposed to be.

regards, Elise


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