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trojan.agent/Gen-iefake trogjan.agent/Gen-PEC


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4 replies to this topic

#1 jaydub25

jaydub25

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  • 10 posts
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  • Local time:01:03 PM

Posted 19 March 2011 - 12:49 AM

Trojan appears to be gone but computer doesnt function normally. I have tried several malware removal tools, forum solutions of somilar issues, and restore to a previous time with no luck.


.
DDS (Ver_11-03-05.01) - NTFS_AMD64
Run by carol at 13:57:24.79 on Fri 03/18/2011
Internet Explorer: 8.0.7600.16385
Microsoft Windows 7 Home Premium 6.1.7600.0.1252.1.1033.18.4056.2500 [GMT -7:00]
.
SP: Windows Defender *Enabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
.
============== Running Processes ===============
.
C:\Windows\system32\wininit.exe
C:\Windows\system32\lsm.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k RPCSS
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\System32\DriverStore\FileRepository\stwrt64.inf_amd64_neutral_afc3018f8cfedd20\STacSV64.exe
C:\Windows\system32\svchost.exe -k LocalService
C:\Program Files\Dell\DellDock\DockLogin.exe
C:\Windows\system32\svchost.exe -k NetworkService
C:\Program Files\Dell\Dell Wireless WLAN Card\WLTRYSVC.EXE
C:\Windows\system32\WLANExt.exe
C:\Windows\system32\conhost.exe
C:\Program Files\Dell\Dell Wireless WLAN Card\bcmwltry.exe
C:\Windows\System32\spoolsv.exe
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Program Files\SUPERAntiSpyware\SASCORE64.EXE
C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
C:\Program Files (x86)\Bonjour\mDNSResponder.exe
C:\Program Files (x86)\Microsoft\Search Enhancement Pack\SeaPort\SeaPort.exe
C:\Program Files (x86)\Dell DataSafe Local Backup\sftservice.EXE
C:\Windows\system32\svchost.exe -k imgsvc
C:\Windows\System32\svchost.exe -k secsvcs
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSVC.EXE
C:\Program Files (x86)\Intel\Intel Matrix Storage Manager\IAANTMon.exe
C:\Windows\system32\SearchIndexer.exe
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSvcM.exe
C:\Windows\system32\wbem\wmiprvse.exe
C:\Windows\system32\svchost.exe -k LocalServiceAndNoImpersonation
C:\Program Files\Windows Media Player\wmpnetwk.exe
C:\Windows\system32\taskhost.exe
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Program Files\DellTPad\Apoint.exe
C:\Program Files\IDT\WDM\sttray64.exe
C:\Windows\System32\igfxtray.exe
C:\Windows\System32\igfxpers.exe
C:\Program Files\Dell\Dell Wireless WLAN Card\WLTRAY.EXE
C:\Program Files\Dell\QuickSet\quickset.exe
C:\Program Files (x86)\Intel\Intel Matrix Storage Manager\IAAnotif.exe
C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe
C:\Windows\system32\igfxsrvc.exe
C:\Program Files\Dell\DellDock\DellDock.exe
C:\Users\carol\AppData\Roaming\Dropbox\bin\Dropbox.exe
C:\Program Files (x86)\Dell DataSafe Online\DataSafeOnline.exe
C:\Program Files (x86)\CyberLink\PowerDVD DX\PDVDDXSrv.exe
C:\Program Files (x86)\Dell Webcam\Dell Webcam Central\WebcamDell2.exe
C:\Program Files (x86)\Roxio\Roxio Burn\RoxioBurnLauncher.exe
C:\Program Files (x86)\Common Files\Nikon\Monitor\NkMonitor.exe
C:\Program Files (x86)\MSN Toolbar\Platform\6.3.2348.0\mswinext.exe
C:\Program Files (x86)\iTunes\iTunesHelper.exe
C:\Program Files\DellTPad\ApMsgFwd.exe
C:\Program Files\DellTPad\Apntex.exe
C:\Windows\system32\conhost.exe
C:\Program Files\DellTPad\HidFind.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
C:\Windows\system32\taskhost.exe
C:\Program Files (x86)\internet explorer\iexplore.exe
C:\Program Files (x86)\internet explorer\iexplore.exe
C:\Program Files (x86)\Windows Live\Toolbar\wltuser.exe
C:\Program Files (x86)\Microsoft\Search Enhancement Pack\SCServer\SCServer.exe
C:\Windows\system32\SearchFilterHost.exe
C:\Program Files (x86)\internet explorer\iexplore.exe
C:\Windows\system32\SearchProtocolHost.exe
C:\Windows\system32\DllHost.exe
C:\Windows\system32\DllHost.exe
C:\Users\carol\Desktop\dds.scr
C:\Windows\system32\conhost.exe
C:\Windows\system32\wbem\wmiprvse.exe
.
============== Pseudo HJT Report ===============
.
uStart Page = hxxp://www.google.com/
uInternet Settings,ProxyOverride = *.local
mWinlogon: Userinit=userinit.exe,
BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
BHO: {5C255C8A-E604-49b4-9D64-90988571CECB} - No File
BHO: Search Helper: {6ebf7485-159f-4bff-a14f-b9e3aac4465b} - C:\Program Files (x86)\Microsoft\Search Enhancement Pack\Search Helper\SEPsearchhelperie.dll
BHO: Windows Live ID Sign-in Helper: {9030d464-4c02-4abf-8ecc-5164760863c6} - C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
BHO: Bing Bar BHO: {d2ce3e00-f94a-4740-988e-03dc2f38c34f} - c:\Program Files (x86)\MSN Toolbar\Platform\6.3.2348.0\npwinext.dll
BHO: Java™ Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - C:\Program Files (x86)\Java\jre6\bin\jp2ssv.dll
BHO: Windows Live Toolbar Helper: {e15a8dc0-8516-42a1-81ea-dc94ec1acf10} - C:\Program Files (x86)\Windows Live\Toolbar\wltcore.dll
BHO: ChromeFrame BHO: {ecb3c477-1a0a-44bd-bb57-78f9efe34fa7} - C:\Program Files (x86)\Google\Chrome Frame\Application\10.0.648.119\npchrome_frame.dll
TB: &Windows Live Toolbar: {21fa44ef-376d-4d53-9b0f-8a89d3229068} - C:\Program Files (x86)\Windows Live\Toolbar\wltcore.dll
TB: @c:\Program Files (x86)\MSN Toolbar\Platform\6.3.2348.0\npwinext.dll,-100: {8dcb7100-df86-4384-8842-8fa844297b3f} - c:\Program Files (x86)\MSN Toolbar\Platform\6.3.2348.0\npwinext.dll
uRun: [AVG Antivirus 2011] C:\Program Files (x86)\AVG Antivirus 2011\avg.exe
uRun: [SUPERAntiSpyware] C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe
mRun: [Dell DataSafe Online] "C:\Program Files (x86)\Dell DataSafe Online\DataSafeOnline.exe" /m
mRun: [PDVDDXSrv] "C:\Program Files (x86)\CyberLink\PowerDVD DX\PDVDDXSrv.exe"
mRun: [Dell Webcam Central] "C:\Program Files (x86)\Dell Webcam\Dell Webcam Central\WebcamDell2.exe" /mode2
mRun: [Desktop Disc Tool] "c:\Program Files (x86)\Roxio\Roxio Burn\RoxioBurnLauncher.exe"
mRun: [DellSupportCenter] "C:\Program Files (x86)\Dell Support Center\bin\sprtcmd.exe" /P DellSupportCenter
mRun: [Microsoft Default Manager] "C:\Program Files (x86)\Microsoft\Search Enhancement Pack\Default Manager\DefMgr.exe" -resume
mRun: [Nikon Transfer Monitor] C:\Program Files (x86)\Common Files\Nikon\Monitor\NkMonitor.exe
mRun: [Bing Bar] "c:\Program Files (x86)\MSN Toolbar\Platform\6.3.2348.0\mswinext.exe"
mRun: [iTunesHelper] "C:\Program Files (x86)\iTunes\iTunesHelper.exe"
mRun: [QuickTime Task] "C:\Program Files (x86)\QuickTime\QTTask.exe" -atboottime
mRun: [Adobe Reader Speed Launcher] "C:\Program Files (x86)\Adobe\Reader 9.0\Reader\Reader_sl.exe"
mRun: [Adobe ARM] "C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
mRun: [SunJavaUpdateSched] "C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe"
StartupFolder: C:\Users\carol\AppData\Roaming\MICROS~1\Windows\STARTM~1\Programs\Startup\DELLDO~1.LNK - C:\Program Files\Dell\DellDock\DellDock.exe
StartupFolder: C:\Users\carol\AppData\Roaming\MICROS~1\Windows\STARTM~1\Programs\Startup\Dropbox.lnk - C:\Users\carol\AppData\Roaming\Dropbox\bin\Dropbox.exe
mPolicies-explorer: NoActiveDesktop = 1 (0x1)
mPolicies-system: ConsentPromptBehaviorAdmin = 5 (0x5)
mPolicies-system: ConsentPromptBehaviorUser = 3 (0x3)
mPolicies-system: EnableUIADesktopToggle = 0 (0x0)
IE: E&xport to Microsoft Excel - C:\PROGRA~2\MICROS~2\Office12\EXCEL.EXE/3000
IE: {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - {5F7B1267-94A9-47F5-98DB-E99415F33AEC} - C:\Program Files (x86)\Windows Live\Writer\WriterBrowserExtension.dll
IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - C:\PROGRA~2\MICROS~2\Office12\ONBttnIE.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - C:\PROGRA~2\MICROS~2\Office12\REFIEBAR.DLL
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_24-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0024-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_24-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_24-windows-i586.cab
DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - hxxp://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
Handler: gcf - {9875BFAF-B04D-445E-8A69-BE36838CDE3E} - C:\Program Files (x86)\Google\Chrome Frame\Application\10.0.648.119\npchrome_frame.dll
BHO-X64: Windows Live ID Sign-in Helper: {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
BHO-X64: Java™ Plug-In 2 SSV Helper: {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
TB-X64: {21FA44EF-376D-4D53-9B0F-8A89D3229068} - No File
mRun-x64: [Apoint] C:\Program Files\DellTPad\Apoint.exe
mRun-x64: [SysTrayApp] C:\Program Files\IDT\WDM\sttray64.exe
mRun-x64: [IgfxTray] C:\Windows\system32\igfxtray.exe
mRun-x64: [HotKeysCmds] C:\Windows\system32\hkcmd.exe
mRun-x64: [Persistence] C:\Windows\system32\igfxpers.exe
mRun-x64: [Broadcom Wireless Manager UI] C:\Program Files\Dell\Dell Wireless WLAN Card\WLTRAY.exe
mRun-x64: [QuickSet] C:\Program Files\Dell\QuickSet\QuickSet.exe
mRun-x64: [IAAnotif] C:\Program Files (x86)\Intel\Intel Matrix Storage Manager\iaanotif.exe
Hosts: 127.0.0.1 www.spywareinfo.com
.
============= SERVICES / DRIVERS ===============
.
R0 PxHlpa64;PxHlpa64;C:\Windows\System32\drivers\PxHlpa64.sys [2010-1-28 55280]
R1 SASDIFSV;SASDIFSV;C:\Program Files\SUPERAntiSpyware\sasdifsv64.sys [2010-2-17 14920]
R1 SASKUTIL;SASKUTIL;C:\Program Files\SUPERAntiSpyware\saskutil64.sys [2010-2-17 12360]
R1 vwififlt;Virtual WiFi Filter Driver;C:\Windows\System32\drivers\vwififlt.sys [2009-7-13 59904]
R2 !SASCORE;SAS Core Service;C:\Program Files\SUPERAntiSpyware\SASCore64.exe [2010-6-29 128752]
R2 DockLoginService;Dock Login Service;C:\Program Files\Dell\DellDock\DockLogin.exe [2009-6-9 155648]
R2 SftService;SoftThinks Agent Service;C:\Program Files (x86)\Dell DataSafe Local Backup\SftService.exe [2010-1-28 656624]
R3 CtClsFlt;Creative Camera Class Upper Filter Driver;C:\Windows\System32\drivers\CtClsFlt.sys [2010-1-28 172704]
R3 RSUSBSTOR;RtsUStor.Sys Realtek USB Card Reader;C:\Windows\System32\drivers\RtsUStor.sys [2010-1-28 215552]
R3 yukonw7;NDIS6.2 Miniport Driver for Marvell Yukon Ethernet Controller;C:\Windows\System32\drivers\yk62x64.sys [2010-1-28 393728]
S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;C:\Windows\Microsoft.NET\Framework\v4.0.30319\mscorsvw.exe [2010-3-18 130384]
S2 clr_optimization_v4.0.30319_64;Microsoft .NET Framework NGEN v4.0.30319_X64;C:\Windows\Microsoft.NET\Framework64\v4.0.30319\mscorsvw.exe [2010-3-18 138576]
S2 gupdate;Google Update Service (gupdate);C:\Program Files (x86)\Google\Update\GoogleUpdate.exe [2010-9-5 136176]
S3 nosGetPlusHelper;getPlus® Helper 3004;C:\Windows\System32\svchost.exe -k nosGetPlusHelper [2009-7-13 27136]
S3 PCDSRVC{1E208CE0-FB7451FF-06020101}_0;PCDSRVC{1E208CE0-FB7451FF-06020101}_0 - PCDR Kernel Mode Service Helper Driver;C:\Program Files\Dell Support Center\pcdsrvc_x64.pkms [2010-11-17 25072]
S3 WatAdminSvc;Windows Activation Technologies Service;C:\Windows\System32\Wat\WatAdminSvc.exe [2010-5-10 1255736]
.
=============== Created Last 30 ================
.
2011-03-18 19:29:44 -------- d-----w- C:\Users\carol\AppData\Roaming\SUPERAntiSpyware.com
2011-03-18 19:29:44 -------- d-----w- C:\PROGRA~3\SUPERAntiSpyware.com
2011-03-18 19:29:38 -------- d-----w- C:\PROGRA~3\!SASCORE
2011-03-18 19:29:36 -------- d-----w- C:\Program Files\SUPERAntiSpyware
2011-03-18 09:24:30 38224 ----a-w- C:\Windows\SysWow64\drivers\mbamswissarmy.sys
2011-03-18 09:24:27 24152 ----a-w- C:\Windows\System32\drivers\mbam.sys
2011-03-18 09:03:44 7844688 ----a-w- C:\PROGRA~3\Microsoft\Windows Defender\Definition Updates\{E4B64157-D9A2-427E-A22B-F1F77F39F639}\mpengine.dll
2011-03-18 08:53:44 961024 ----a-w- C:\Windows\System32\CPFilters.dll
2011-03-18 08:53:44 723968 ----a-w- C:\Windows\System32\EncDec.dll
2011-03-18 08:53:44 642048 ----a-w- C:\Windows\SysWow64\CPFilters.dll
2011-03-18 08:53:43 850432 ----a-w- C:\Windows\SysWow64\sbe.dll
2011-03-18 08:53:43 534528 ----a-w- C:\Windows\SysWow64\EncDec.dll
2011-03-18 08:53:43 259072 ----a-w- C:\Windows\System32\mpg2splt.ax
2011-03-18 08:53:43 199680 ----a-w- C:\Windows\SysWow64\mpg2splt.ax
2011-03-18 08:53:43 1118720 ----a-w- C:\Windows\System32\sbe.dll
2011-03-18 08:53:38 3138048 ----a-w- C:\Windows\System32\mstscax.dll
2011-03-18 08:53:38 2690560 ----a-w- C:\Windows\SysWow64\mstscax.dll
2011-03-18 08:53:37 1097216 ----a-w- C:\Windows\System32\mstsc.exe
2011-03-18 08:53:37 1034240 ----a-w- C:\Windows\SysWow64\mstsc.exe
2011-03-18 06:45:56 -------- d-----w- C:\Program Files (x86)\McAfee Security Scan
2011-03-18 05:16:59 -------- d-----w- C:\Program Files (x86)\Spybot - Search & Destroy
2011-03-18 05:16:59 -------- d-----w- C:\PROGRA~3\Spybot - Search & Destroy
2011-03-18 04:43:10 -------- d-----w- C:\Program Files\AVAST Software
2011-03-18 04:43:10 -------- d-----w- C:\PROGRA~3\AVAST Software
2011-03-03 06:00:30 -------- d-----w- C:\Users\carol\AppData\Roaming\Windows Live Writer
2011-03-03 06:00:30 -------- d-----w- C:\Users\carol\AppData\Local\Windows Live Writer
2011-03-01 02:55:22 -------- d-----w- C:\Users\carol\AppData\Roaming\Malwarebytes
2011-03-01 02:55:11 -------- d-----w- C:\PROGRA~3\Malwarebytes
2011-03-01 02:55:08 -------- d-----w- C:\Program Files (x86)\Malwarebytes' Anti-Malware
2011-03-01 02:53:56 -------- d-----w- C:\Users\carol\AppData\Local\Windows Live
2011-02-24 07:58:49 367104 ----a-w- C:\Windows\System32\wcncsvc.dll
2011-02-24 07:58:49 276992 ----a-w- C:\Windows\SysWow64\wcncsvc.dll
2011-02-23 15:55:20 662528 ----a-w- C:\Windows\System32\XpsPrint.dll
2011-02-23 15:55:20 475648 ----a-w- C:\Windows\System32\XpsGdiConverter.dll
2011-02-23 15:55:20 442880 ----a-w- C:\Windows\SysWow64\XpsPrint.dll
2011-02-23 15:55:20 288256 ----a-w- C:\Windows\SysWow64\XpsGdiConverter.dll
.
==================== Find3M ====================
.
2011-02-03 04:40:23 472808 ----a-w- C:\Windows\SysWow64\deployJava1.dll
2011-02-03 01:11:20 270720 ----a-w- C:\Windows\System32\MpSigStub.exe
2011-01-26 06:53:10 982912 ----a-w- C:\Windows\System32\drivers\dxgkrnl.sys
2011-01-26 06:53:10 265088 ----a-w- C:\Windows\System32\drivers\dxgmms1.sys
2011-01-26 06:31:20 144384 ----a-w- C:\Windows\System32\cdd.dll
2011-01-07 08:06:50 46080 ----a-w- C:\Windows\System32\atmlib.dll
2011-01-07 07:27:11 34304 ----a-w- C:\Windows\SysWow64\atmlib.dll
2011-01-07 05:49:20 366080 ----a-w- C:\Windows\System32\atmfd.dll
2011-01-07 05:33:11 294400 ----a-w- C:\Windows\SysWow64\atmfd.dll
2011-01-05 06:20:30 612352 ----a-w- C:\Windows\System32\vbscript.dll
2011-01-05 05:37:33 428032 ----a-w- C:\Windows\SysWow64\vbscript.dll
2011-01-05 04:00:16 3127808 ----a-w- C:\Windows\System32\win32k.sys
2010-12-21 06:16:27 97280 ----a-w- C:\Windows\System32\wscsvc.dll
2010-12-21 06:16:27 62976 ----a-w- C:\Windows\System32\wscapi.dll
2010-12-21 06:16:16 214016 ----a-w- C:\Windows\System32\winsrv.dll
2010-12-21 06:16:14 442880 ----a-w- C:\Windows\System32\winhttp.dll
2010-12-21 06:16:14 1197056 ----a-w- C:\Windows\System32\wininet.dll
2010-12-21 06:16:09 258048 ----a-w- C:\Windows\System32\WebClnt.dll
2010-12-21 06:15:55 264192 ----a-w- C:\Windows\System32\upnp.dll
2010-12-21 06:15:31 15360 ----a-w- C:\Windows\System32\slwga.dll
2010-12-21 06:13:03 2003968 ----a-w- C:\Windows\System32\msxml6.dll
2010-12-21 06:13:03 1880576 ----a-w- C:\Windows\System32\msxml3.dll
2010-12-21 06:10:22 100864 ----a-w- C:\Windows\System32\davclnt.dll
2010-12-21 05:38:24 51200 ----a-w- C:\Windows\SysWow64\wscapi.dll
2010-12-21 05:38:22 981504 ----a-w- C:\Windows\SysWow64\wininet.dll
2010-12-21 05:38:22 350720 ----a-w- C:\Windows\SysWow64\winhttp.dll
2010-12-21 05:38:21 204800 ----a-w- C:\Windows\SysWow64\WebClnt.dll
2010-12-21 05:38:19 204288 ----a-w- C:\Windows\SysWow64\upnp.dll
2010-12-21 05:38:16 14336 ----a-w- C:\Windows\SysWow64\slwga.dll
2010-12-21 05:36:17 1389568 ----a-w- C:\Windows\SysWow64\msxml6.dll
2010-12-21 05:36:16 1236992 ----a-w- C:\Windows\SysWow64\msxml3.dll
2010-12-21 05:34:12 80384 ----a-w- C:\Windows\SysWow64\davclnt.dll
.
============= FINISH: 13:58:06.43 ===============

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#2 oneof4

oneof4

  • Malware Response Team
  • 3,779 posts
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  • Gender:Male
  • Location:The Collective
  • Local time:01:03 PM

Posted 25 March 2011 - 12:16 PM

Hello and welcome to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

Please take note:

  • If you have since resolved the original problem you were having, we would appreciate you letting us know.
  • If you are unable to create a log because your computer cannot start up successfully please provide detailed information about your installed Windows Operating System including the Version, Edition and if it is a 32bit or a 64bit system.
    • If you are unsure about any of these characteristics just post what you can and we will guide you.
  • Please tell us if you have your original Windows CD/DVD available.
  • If you are unable to perform the steps we have recommended please try one more time and if unsuccessful alert us of such and we will design an alternate means of obtaining the necessary information.
  • If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.
  • Upon completing the steps below another staff member will review your topic and do their best to resolve your issues.
  • If you have already posted a DDS log, please do so again, as your situation may have changed.
  • Use the 'Add Reply' and add the new log to this thread.

We need to see some information about what is happening in your machine. Please perform the following scan again:

  • Download DDS by sUBs from one of the following links if you no longer have it available. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explanation about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE


We also need a new log from the GMER anti-rootkit Scanner.

Please note that if you are running a 64-bit version of Windows you will not be able to run GMER and you may skip this step.

Please first disable any CD emulation programs using the steps found in this topic:

Why we request you disable CD Emulation when receiving Malware Removal Advice


Then create another GMER log and post it as an attachment to the reply where you post your new DDS log. Instructions on how to properly create a GMER log can be found here:

How to create a GMER log



Thanks and again sorry for the delay.

Best Regards,
oneof4.


#3 oneof4

oneof4

  • Malware Response Team
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Posted 29 March 2011 - 08:21 AM

Do you still need help?

Best Regards,
oneof4.


#4 jaydub25

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Posted 29 March 2011 - 10:38 PM

Hi oneof4,
Sorry I haven't got back to you sooner.
Thank you so much for your help but I had a local shop fix it.

-Jeff

#5 SweetTech

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Posted 30 March 2011 - 08:45 AM

It appears that this issue is resolved, therefore I am closing the topic. If that is not the case and you need or wish to continue with this topic, please send me or any Moderator a Personal Message (PM) that you would like this topic re-opened.

Have I helped you? If you'd like to assist in the fight against malware, click here Posted Image


The instructions seen in this post have been specifically tailored to this user and the issues they are experiencing with their computer. If you think you have a similar problem, please first read this topic, and then begin your own, new thread. I do not offer private support via Private Message.





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