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Help with popup and redirect virus


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13 replies to this topic

#1 saint33

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Posted 18 March 2011 - 08:49 PM

Recently my Microsoft Security Essentials warned me of a severe threat to my computer of a Trojan virus, I allowed it to quarantine the virus, waited a couple minutes, scanned again, it detected the virus again, I allowed it to quarantine again, then I did one more scan and it told me my computer was safe. Shortly after this my Microsoft Security Essentials stopped protecting my computer and does not allow me to restart it or even open it.

Since then google links have been redirecting to other search engines or different sites, also I am having constant Internet explorer ads pop-up.

I am not very computer literate and tried to follow the Preparation Guide, but had troubles with almost all the steps. The DeFogger would not open at all. The DDS opens to the black text box, loads for a bit, however never finishes, and notepad never opens. Also DMER doesn't work either, it freezes then closes itself when I try to open it (this may be because of my Windows, not sure if it's 32-bit or 64-bit)

If someone could help me with these issues, it would be greatly appreciated! Thank you

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#2 boopme

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Posted 18 March 2011 - 09:11 PM

Hello and welcome.. I am moving this to the Am I Infected forum for now.
For the connection try these...

Please click Start > Run, type inetcpl.cpl in the runbox and press enter.

Click the Connections tab and click the LAN settings option.

Verify if "Use a proxy..." is checked, if so, UNcheck it and click OK/OK to exit.

Reboot into Safe Mode with Networking
How to enter safe mode(XP/Vista)
Using the F8 Method
Restart your computer.
When the machine first starts again it will generally list some equipment that is installed in your machine, amount of memory, hard drives installed etc. At this point you should gently tap the F8 key repeatedly until you are presented with a Windows XP Advanced Options menu.
Select the option for Safe Mode with Networking using the arrow keys.
Then press enter on your keyboard to boot into Safe Mode
.


>>>> Download this file and doubleclick on it to run it. Allow the information to be merged with the registry.

RKill....

Download and Run RKill
  • Please download RKill by Grinler from one of the 4 links below and save it to your desktop.

    Link 1
    Link 2
    Link 3
    Link 4

  • Before we begin, you should disable your anti-malware softwares you have installed so they do not interfere RKill running as some anti-malware softwares detect RKill as malicious. Please refer to this page if you are not sure how.
  • Double-click on Rkill on your desktop to run it. (If you are using Windows Vista, please right-click on it and select Run As Administrator)
  • A black screen will appear and then disappear. Please do not worry, that is normal. This means that the tool has been successfully executed.
  • If nothing happens or if the tool does not run, please let me know in your next reply

Do not reboot your computer after running rkill as the malware programs will start again. Or if rebooting is required run it again.


If you continue having problems running rkill.com, you can download iExplore.exe or eXplorer.exe, which are renamed copies of rkill.com, and try them instead.



Next run Superantisypware (SAS):

Download and scan with SUPERAntiSpyware Free for Home Users
  • Double-click SUPERAntiSpyware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here. Double-click on the hyperlink for Download Installer and save SASDEFINITIONS.EXE to your desktop. Then double-click on SASDEFINITIONS.EXE to install the definitions.)
  • In the Main Menu, click the Preferences... button.
  • Click the Scanning Control tab.
  • Under Scanner Options make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen.
  • Back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan.
  • Click "Next" to start the scan. Please be patient while it scans your computer.
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes".
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.
If you have a problem downloading, installing or getting SAS to run, try downloading and using the SUPERAntiSpyware Portable Scanner instead. Save the randomly named file (i.e. SAS_1710895.COM) to a usb drive or CD and transfer to the infected computer. Then double-click on it to launch and scan. The file is randomly named to help keep malware from blocking the scanner.


Now reboot to Normal and run MBAM (MalwareBytes):

Please download Malwarebytes Anti-Malware and save it to your desktop.
Download Link 1
Download Link 2MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
    For instructions with screenshots, please refer to the How to use Malwarebytes' Anti-Malware Guide.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.

Troubleshoot Malwarebytes' Anti-Malware

Please ask any needed questions,post logs and Let us know how the PC is running now.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#3 saint33

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Posted 20 March 2011 - 01:39 AM

rkill log

This log file is located at C:\rkill.log.
Please post this only if requested to by the person helping you.
Otherwise you can close this log when you wish.

Rkill was run on 19/03/2011 at 23:46:39.
Operating System: Windows 7 Home Premium


Processes terminated by Rkill or while it was running:



Rkill completed on 19/03/2011 at 23:46:42.


Superantispyware log

SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 03/20/2011 at 01:06 AM

Application Version : 4.50.1002

Core Rules Database Version : 6635
Trace Rules Database Version: 4447

Scan type : Complete Scan
Total Scan Time : 01:07:01

Memory items scanned : 439
Memory threats detected : 0
Registry items scanned : 13697
Registry threats detected : 1
File items scanned : 172605
File threats detected : 74

Adware.Tracking Cookie
C:\Users\Kurtis\AppData\Roaming\Microsoft\Windows\Cookies\kurtis@realmedia[2].txt
C:\Users\Kurtis\AppData\Roaming\Microsoft\Windows\Cookies\kurtis@bs.serving-sys[1].txt
C:\Users\Kurtis\AppData\Roaming\Microsoft\Windows\Cookies\kurtis@ru4[1].txt
C:\Users\Kurtis\AppData\Roaming\Microsoft\Windows\Cookies\kurtis@www.dealfind[2].txt
C:\Users\Kurtis\AppData\Roaming\Microsoft\Windows\Cookies\kurtis@clickbank[1].txt
C:\Users\Kurtis\AppData\Roaming\Microsoft\Windows\Cookies\kurtis@mediatraffic[1].txt
C:\Users\Kurtis\AppData\Roaming\Microsoft\Windows\Cookies\kurtis@azjmp[2].txt
C:\Users\Kurtis\AppData\Roaming\Microsoft\Windows\Cookies\kurtis@tradedoubler[1].txt
C:\Users\Kurtis\AppData\Roaming\Microsoft\Windows\Cookies\kurtis@fl01.ct2.comclick[1].txt
C:\Users\Kurtis\AppData\Roaming\Microsoft\Windows\Cookies\kurtis@vidasco.rotator.hadj7.adjuggler[1].txt
C:\Users\Kurtis\AppData\Roaming\Microsoft\Windows\Cookies\kurtis@zedo[2].txt
C:\Users\Kurtis\AppData\Roaming\Microsoft\Windows\Cookies\kurtis@msnportal.112.2o7[1].txt
C:\Users\Kurtis\AppData\Roaming\Microsoft\Windows\Cookies\kurtis@ziggymedia.go2cloud[2].txt
C:\Users\Kurtis\AppData\Roaming\Microsoft\Windows\Cookies\kurtis@content.yieldmanager[3].txt
C:\Users\Kurtis\AppData\Roaming\Microsoft\Windows\Cookies\kurtis@fastclick[2].txt
C:\Users\Kurtis\AppData\Roaming\Microsoft\Windows\Cookies\kurtis@apmebf[2].txt
C:\Users\Kurtis\AppData\Roaming\Microsoft\Windows\Cookies\kurtis@myroitracking[2].txt
C:\Users\Kurtis\AppData\Roaming\Microsoft\Windows\Cookies\kurtis@www.burstnet[2].txt
C:\Users\Kurtis\AppData\Roaming\Microsoft\Windows\Cookies\kurtis@crackle[1].txt
C:\Users\Kurtis\AppData\Roaming\Microsoft\Windows\Cookies\kurtis@ad.yieldmanager[1].txt
C:\Users\Kurtis\AppData\Roaming\Microsoft\Windows\Cookies\kurtis@adbrite[1].txt
C:\Users\Kurtis\AppData\Roaming\Microsoft\Windows\Cookies\kurtis@ads.gamersmedia[2].txt
C:\Users\Kurtis\AppData\Roaming\Microsoft\Windows\Cookies\kurtis@user.lucidmedia[1].txt
C:\Users\Kurtis\AppData\Roaming\Microsoft\Windows\Cookies\kurtis@adjuggler[1].txt
C:\Users\Kurtis\AppData\Roaming\Microsoft\Windows\Cookies\kurtis@adtech[1].txt
C:\Users\Kurtis\AppData\Roaming\Microsoft\Windows\Cookies\kurtis@rotator.adjuggler[1].txt
C:\Users\Kurtis\AppData\Roaming\Microsoft\Windows\Cookies\kurtis@citi.bridgetrack[2].txt
C:\Users\Kurtis\AppData\Roaming\Microsoft\Windows\Cookies\kurtis@networldmedia[1].txt
C:\Users\Kurtis\AppData\Roaming\Microsoft\Windows\Cookies\kurtis@dealfind[1].txt
C:\Users\Kurtis\AppData\Roaming\Microsoft\Windows\Cookies\kurtis@rdmedia.go2jump[2].txt
C:\Users\Kurtis\AppData\Roaming\Microsoft\Windows\Cookies\kurtis@invitemedia[1].txt
C:\Users\Kurtis\AppData\Roaming\Microsoft\Windows\Cookies\kurtis@stopzilla[2].txt
C:\Users\Kurtis\AppData\Roaming\Microsoft\Windows\Cookies\kurtis@ads.networldmedia[1].txt
C:\Users\Kurtis\AppData\Roaming\Microsoft\Windows\Cookies\kurtis@mediabrandsww[1].txt
C:\Users\Kurtis\AppData\Roaming\Microsoft\Windows\Cookies\kurtis@mediaplex[1].txt
C:\Users\Kurtis\AppData\Roaming\Microsoft\Windows\Cookies\kurtis@yieldmanager[1].txt
C:\Users\Kurtis\AppData\Roaming\Microsoft\Windows\Cookies\kurtis@fidelity.rotator.hadj7.adjuggler[2].txt
C:\Users\Kurtis\AppData\Roaming\Microsoft\Windows\Cookies\kurtis@imrworldwide[2].txt
C:\Users\Kurtis\AppData\Roaming\Microsoft\Windows\Cookies\kurtis@partypoker[1].txt
C:\Users\Kurtis\AppData\Roaming\Microsoft\Windows\Cookies\kurtis@www.stopzilla[1].txt
C:\Users\Kurtis\AppData\Roaming\Microsoft\Windows\Cookies\kurtis@ads.intergi[1].txt
C:\Users\Kurtis\AppData\Roaming\Microsoft\Windows\Cookies\kurtis@affiliate.gmtracker[1].txt
C:\Users\Kurtis\AppData\Roaming\Microsoft\Windows\Cookies\kurtis@opti.inextmedia[1].txt
C:\Users\Kurtis\AppData\Roaming\Microsoft\Windows\Cookies\kurtis@clicksor[2].txt
C:\Users\Kurtis\AppData\Roaming\Microsoft\Windows\Cookies\kurtis@lucidmedia[1].txt
C:\Users\Kurtis\AppData\Roaming\Microsoft\Windows\Cookies\kurtis@casalemedia[1].txt
C:\Users\Kurtis\AppData\Roaming\Microsoft\Windows\Cookies\kurtis@adxpose[1].txt
C:\Users\Kurtis\AppData\Roaming\Microsoft\Windows\Cookies\kurtis@content.yieldmanager[1].txt
C:\Users\Kurtis\AppData\Roaming\Microsoft\Windows\Cookies\kurtis@vitamine.networldmedia[1].txt
C:\Users\Kurtis\AppData\Roaming\Microsoft\Windows\Cookies\kurtis@adserving.cpxinteractive[2].txt
C:\Users\Kurtis\AppData\Roaming\Microsoft\Windows\Cookies\kurtis@advertising[1].txt
C:\Users\Kurtis\AppData\Roaming\Microsoft\Windows\Cookies\kurtis@doubleclick[2].txt
C:\Users\Kurtis\AppData\Roaming\Microsoft\Windows\Cookies\kurtis@pro-market[1].txt
C:\Users\Kurtis\AppData\Roaming\Microsoft\Windows\Cookies\kurtis@atdmt[2].txt
C:\Users\Kurtis\AppData\Roaming\Microsoft\Windows\Cookies\kurtis@media6degrees[1].txt
C:\Users\Kurtis\AppData\Roaming\Microsoft\Windows\Cookies\kurtis@adcentriconline[1].txt
C:\Users\Kurtis\AppData\Roaming\Microsoft\Windows\Cookies\kurtis@burstnet[1].txt
C:\Users\Kurtis\AppData\Roaming\Microsoft\Windows\Cookies\kurtis@harrenmedianetwork[1].txt
C:\Users\Kurtis\AppData\Roaming\Microsoft\Windows\Cookies\kurtis@server.cpmstar[1].txt
C:\Users\Kurtis\AppData\Roaming\Microsoft\Windows\Cookies\kurtis@ads.cpxcenter[2].txt
C:\Users\Kurtis\AppData\Roaming\Microsoft\Windows\Cookies\kurtis@serving-sys[1].txt
C:\Users\Kurtis\AppData\Roaming\Microsoft\Windows\Cookies\kurtis@adjuggler[2].txt
C:\Users\Kurtis\AppData\Roaming\Microsoft\Windows\Cookies\kurtis@adserving.versaneeds[2].txt
C:\Users\Kurtis\AppData\Roaming\Microsoft\Windows\Cookies\kurtis@ads.adk2[2].txt
cdn.insights.gravity.com [ C:\Users\Kurtis\AppData\Roaming\Macromedia\Flash Player\#SharedObjects\DJERLG7Q ]
media1.break.com [ C:\Users\Kurtis\AppData\Roaming\Macromedia\Flash Player\#SharedObjects\DJERLG7Q ]
vitamine.networldmedia.net [ C:\Users\Kurtis\AppData\Roaming\Macromedia\Flash Player\#SharedObjects\DJERLG7Q ]

Malware.Trace
C:\Windows\TASKS\{62C40AA6-4406-467A-A5A5-DFDF1B559B7A}.JOB
C:\Windows\TASKS\{22116563-108C-42c0-A7CE-60161B75E508}.job
C:\Windows\TASKS\{BBAEAEAF-1275-40e2-BD6C-BC8F88BD114A}.job
(x86) HKU\S-1-5-21-1364679177-3873307335-3278926537-1000\Software\NtWqIVLZEWZU

Trojan.Agent/Gen-IEFake
C:\USERS\KURTIS\APPDATA\LOCAL\TEMP\RARSFX0\H\IEXPLORE.EXE
C:\USERS\KURTIS\APPDATA\LOCAL\TEMP\RARSFX0\PROCS\IEXPLORE.EXE

Trojan.Agent/Gen-IExplorer[Fake]
C:\USERS\KURTIS\APPDATA\LOCAL\TEMP\RARSFX0\NIRD\IEXPLORE.EXE

Trojan.Agent/Gen-PEC
C:\USERS\KURTIS\APPDATA\LOCAL\TEMP\RARSFX0\PROCS\EXPLORER.EXE



Malwarebytes Anti-Malware log

Malwarebytes' Anti-Malware 1.50.1.1100
www.malwarebytes.org

Database version: 6110

Windows 6.1.7600
Internet Explorer 8.0.7600.16385

20/03/2011 1:31:42 AM
mbam-log-2011-03-20 (01-31-42).txt

Scan type: Quick scan
Objects scanned: 168877
Time elapsed: 2 minute(s), 58 second(s)

Memory Processes Infected: 2
Memory Modules Infected: 0
Registry Keys Infected: 18
Registry Values Infected: 3
Registry Data Items Infected: 0
Folders Infected: 10
Files Infected: 14

Memory Processes Infected:
c:\Windows\Ikosia.exe (Trojan.Downloader) -> 2964 -> Unloaded process successfully.
c:\Users\Kurtis\AppData\Local\Temp\Ijx.exe (Trojan.Downloader) -> 988 -> Unloaded process successfully.

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_CLASSES_ROOT\AppID\{11C27351-716B-4052-9361-E3B0A3F8221C} (Adware.ClickPotato) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Settings\{B58926D6-CFB0-45D2-9C28-4B5A0F0368AE} (Adware.ClickPotato) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{B58926D6-CFB0-45D2-9C28-4B5A0F0368AE} (Adware.ClickPotato) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{B58926D6-CFB0-45D2-9C28-4B5A0F0368AE} (Adware.ClickPotato) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{A078F691-9C07-4AF2-BF43-35E79EECF8B7} (Adware.Softomate) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{69725738-CD68-4f36-8D02-8C43722EE5DA} (Adware.Hotbar) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\ClickPotatoLiteAx.Info (Adware.ClickPotato) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\ClickPotatoLiteAx.Info.1 (Adware.ClickPotato) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\ClickPotatoLiteAX.UserProfiles (Adware.ClickPotato) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\ClickPotatoLiteAX.UserProfiles.1 (Adware.ClickPotato) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\MenuButtonIE.ButtonIE (Adware.ClickPotato) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\MenuButtonIE.ButtonIE.1 (Adware.ClickPotato) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\AppID\MenuButtonIE.DLL (Adware.ClickPotato) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\A9YA3MI1CF (Trojan.FakeAlert) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\NtWqIVLZEWZU (Trojan.FakeAlert) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\Software\clickpotatolitesa (Adware.ClickPotato) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Internet Settings\Zones\ (Hijack.Zones) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\ClickPotatoLite (Adware.ClickPotato) -> Quarantined and deleted successfully.

Registry Values Infected:
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\2SPI9KEA4C (Trojan.Downloader) -> Value: 2SPI9KEA4C -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\NtWqIVLZEWZU (Trojan.Downloader) -> Value: NtWqIVLZEWZU -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Mozilla\Firefox\extensions\ClickPotatoLite@ClickPotatoLite.com (Adware.ClickPotato) -> Value: ClickPotatoLite@ClickPotatoLite.com -> Quarantined and deleted successfully.

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
c:\programdata\2aca5cc3-0f83-453d-a079-1076fe1a8b65 (Adware.Seekmo) -> Quarantined and deleted successfully.
c:\programdata\clickpotatolitesa (Adware.ClickPotato) -> Quarantined and deleted successfully.
c:\Users\Kurtis\AppData\Roaming\clickpotatolite (Adware.ClickPotato) -> Quarantined and deleted successfully.
c:\program files (x86)\clickpotatolite (Adware.ClickPotato) -> Quarantined and deleted successfully.
c:\program files (x86)\clickpotatolite\bin (Adware.ClickPotato) -> Quarantined and deleted successfully.
c:\program files (x86)\clickpotatolite\bin\10.0.530.0 (Adware.ClickPotato) -> Quarantined and deleted successfully.
c:\program files (x86)\clickpotatolite\bin\10.0.530.0\firefox (Adware.ClickPotato) -> Quarantined and deleted successfully.
c:\program files (x86)\clickpotatolite\bin\10.0.530.0\firefox\extensions (Adware.ClickPotato) -> Quarantined and deleted successfully.
c:\program files (x86)\clickpotatolite\bin\10.0.530.0\firefox\extensions\plugins (Adware.ClickPotato) -> Quarantined and deleted successfully.
c:\programdata\microsoft\Windows\start menu\Programs\clickpotato (Adware.ClickPotato) -> Quarantined and deleted successfully.

Files Infected:
c:\Windows\Ikosia.exe (Trojan.Downloader) -> Quarantined and deleted successfully.
c:\Users\Kurtis\AppData\Local\Temp\Ijx.exe (Trojan.Downloader) -> Quarantined and deleted successfully.
c:\Windows\Tasks\{62c40aa6-4406-467a-a5a5-dfdf1b559b7a}.job (Trojan.FakeAlert) -> Quarantined and deleted successfully.
c:\Windows\Tasks\{bbaeaeaf-1275-40e2-bd6c-bc8f88bd114a}.job (Trojan.Downloader) -> Quarantined and deleted successfully.
c:\programdata\clickpotatolitesa\clickpotatolitesa.dat (Adware.ClickPotato) -> Quarantined and deleted successfully.
c:\programdata\clickpotatolitesa\clickpotatolitesaabout.mht (Adware.ClickPotato) -> Quarantined and deleted successfully.
c:\programdata\clickpotatolitesa\clickpotatolitesaau.dat (Adware.ClickPotato) -> Quarantined and deleted successfully.
c:\programdata\clickpotatolitesa\clickpotatolitesaeula.mht (Adware.ClickPotato) -> Quarantined and deleted successfully.
c:\programdata\clickpotatolitesa\clickpotatolitesa_kyf.dat (Adware.ClickPotato) -> Quarantined and deleted successfully.
c:\program files (x86)\clickpotatolite\bin\10.0.530.0\firefox\extensions\chrome.manifest (Adware.ClickPotato) -> Quarantined and deleted successfully.
c:\program files (x86)\clickpotatolite\bin\10.0.530.0\firefox\extensions\install.rdf (Adware.ClickPotato) -> Quarantined and deleted successfully.
c:\programdata\microsoft\Windows\start menu\Programs\clickpotato\About Us.lnk (Adware.ClickPotato) -> Quarantined and deleted successfully.
c:\programdata\microsoft\Windows\start menu\Programs\clickpotato\clickpotato customer support.lnk (Adware.ClickPotato) -> Quarantined and deleted successfully.
c:\programdata\microsoft\Windows\start menu\Programs\clickpotato\clickpotato uninstall instructions.lnk (Adware.ClickPotato) -> Quarantined and deleted successfully.

#4 saint33

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Posted 20 March 2011 - 12:20 PM

Oh and I don't have any questions, I had no problems with those steps. I forgot to mention how it's running, the adware virus seems to be gone, I am not getting any ads randomly pop-up anymore. However google is still redirecting and my Microsoft Security Essentials still won't open or turn on properly.

#5 boopme

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Posted 20 March 2011 - 12:48 PM

OK,thanks. I believe we can get the rest now and it wont take too ,long.


RunTFC by OT (Temp File Cleaner)
Please download TFC by Old Timer and save it to your desktop.
alternate download link

Save any unsaved work. TFC will close ALL open programs including your browser!
Double-click on TFC.exe to run it. If you are using Vista, right-click on the file and choose Run As Administrator.
Click the Start button to begin the cleaning process and let it run uninterrupted to completion.
Important! If TFC prompts you to reboot, please do so immediately. If not prompted, manually reboot the machine anyway to ensure a complete clean.

Please download the TDSS Rootkit Removing Tool (TDSSKiller.exe) and save it to your Desktop. <-Important!!!
Be sure to download TDSSKiller.exe (v2.4.0.0) from Kaspersky's website and not TDSSKiller.zip which appears to be an older version 2.3.2.2 of the tool.
  • Double-click on TDSSKiller.exe to run the tool for known TDSS variants.
    Vista/Windows 7 users right-click and select Run As Administrator.
  • If TDSSKiller does not run, try renaming it.
  • To do this, right-click on TDSSKiller.exe, select Rename and give it a random name with the .com file extension (i.e. 123abc.com). If you do not see the file extension, please refer to How to change the file extension.
  • Click the Start Scan button.
  • Do not use the computer during the scan
  • If the scan completes with nothing found, click Close to exit.
  • If malicious objects are found, they will show in the Scan results - Select action for found objects and offer three options.
  • Ensure Cure (default) is selected, then click Continue > Reboot now to finish the cleaning process.
  • A log file named TDSSKiller_version_date_time_log.txt (i.e. TDSSKiller.2.4.0.0_27.07.2010_09.o7.26_log.txt) will be created and saved to the root directory (usually Local Disk C:).
  • Copy and paste the contents of that file in your next reply.


Finally an online scan...
I'd like us to scan your machine with ESET OnlineScan
  • Hold down Control and click on the following link to open ESET OnlineScan in a new window.
    ESET OnlineScan
  • Click the Posted Image button.
  • For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
    • Click on Posted Image to download the ESET Smart Installer. Save it to your desktop.
    • Double click on the Posted Image icon on your desktop.
  • Check Posted Image
  • Click the Posted Image button.
  • Accept any security warnings from your browser.
  • Under scan settings, check Posted Image and check Remove found threats
  • Click Advanced settings and select the following:
    • Scan potentially unwanted applications
    • Scan for potentially unsafe applications
    • Enable Anti-Stealth technology
  • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  • When the scan completes, push Posted Image
  • Push Posted Image, and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
  • Push the Posted Image button.
  • Push Posted Image

Let me know.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#6 saint33

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Posted 20 March 2011 - 05:43 PM

I did all these steps, TDSS found no threats. ESET scanner also found nothing, then a pop-up said it may not have installed properly. I clicked ok, and reran the program and still found nothing. Google is still redirecting, and MSE is still malfunctioning

#7 boopme

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Posted 20 March 2011 - 07:12 PM

If still redirecting...Your router is hijacked by trojan DNS-hijacker.
First if there are other machines on this router they need to install and update MBAM,or the malware will simply go back and change the router's DNS settings.DO NOT run yet. You now need to disconnect from the internet. Then scan each PC then reset the router.

Next you must reset the router to its default configuration. This can be done by inserting something tiny like a paper clip end or pencil tip into a small hole labeled "reset" located on the back of the router. Press and hold down the small button inside until the lights on the front of the router blink off and then on again (usually about 10 seconds). If you don?t know the router's default password, you can look it up HERE.
Note: After resetting your router, it is important to set a non-default password, and if possible, username, on the router. This will assist in eliminating the possibility of the router being hijacked again.


You also need to reconfigure any security settings you had in place prior to the reset. Check out this site HERE for video tutorials on how to properly configure your router's encryption and security settings. You may also need to consult with your Internet service provider to find out which DNS servers your network should be using.

Once you have ran Malwarebytes' Anti-Malware on the infected system, and reset the router to its default configuration you can reconnect to the internet, and router.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#8 saint33

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Posted 20 March 2011 - 08:17 PM

Ok quick question before I move on to this step. The only other machine that would be on this router is my father's lap top. He used his computer on Friday after I got the virus, but since then has left to our cabin and is using his laptop on a different router. So will we need to download and update MBAM on his machine before he uses our home router again, or will I be able to perform this step while he's away since his computer is not currently on our router?

#9 saint33

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Posted 20 March 2011 - 09:00 PM

Also, I'm unsure how to configure my router's settings and couldn't find my router in the list you provided. I tried searching the link you provided on how to configure my security settings for my router, but I'm not very familiar with what I need to do, and wasn't sure what I was searching for.

My router is a Linksys by Cisco, model# WRT160N, version 3. I couldn't find this in the list, and am not sure what I should be looking for in the tutorial videos.


Sorry if this is a large hassle for you. As I said previously, I'm not very knowledgeable about computers and routers. And thank you for all the help, it is greatly appreciated

#10 boopme

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Posted 20 March 2011 - 09:01 PM

Well yes he should scan his. Before he starts getting redirects at that router. Just incase he is carrying the infection also.
If you connected a flash drive to either of the PC's I would clean that too.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#11 boopme

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Posted 20 March 2011 - 09:47 PM

OK. Try ADMIN

Lets just reset it for now and see if the redirects stop. Then do a Quick MBAM scan.

Next you must reset the router to its default configuration. This can be done by inserting something tiny like a paper clip end or pencil tip into a small hole labeled "reset" located on the back of the router. Press and hold down the small button inside until the lights on the front of the router blink off and then on again (usually about 10 seconds). If you don?t know the router's default password, you can look it up HERE.
Note: After resetting your router, it is important to set a non-default password, and if possible, username, on the router. This will assist in eliminating the possibility of the router being hijacked again


How to Configure a Linksys
http://www.wikihow.com/Configure-a-Linksys-WRT160N-Router
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#12 saint33

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Posted 23 March 2011 - 09:51 PM

I have bypassed my router and connected straight to the modem, and am still getting the redirect issues. MSE is also not working. I tried to uninstall and reinstall it but it won't install now. While the virus may have been on my router, as it is currently not connected, I clearly still have it on my computer. I have run through all your recommendations again with the same results. Is there anything else I can do? I'd like to make sure it's off my computer before reconnecting the router.

I have seen some people mentioning ComboFix and was wondering if you would recommend running this? If not, what else can you suggest?

#13 boopme

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Posted 23 March 2011 - 10:06 PM

Hello from the blue rext atop this forum. "ComboFix is a tool that should only be run under the supervision of someone who has been trained in its use. Using it on your own can cause problems with your computer. "
We need a deeper look. CFix may ne needed but we will wait till your DDS log is analyzed.

look. Please go here....
Preparation Guide ,do steps 6 - 9.

Create a DDS log and post it in the new topic explained in step 9,which is here Virus, Trojan, Spyware, and Malware Removal Logs and not in this topic,thanks.
If Gmer won't run,skip it and move on.
Let me know if that went well.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#14 Budapest

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Posted 24 March 2011 - 04:54 PM

Malware topic here: http://www.bleepingcomputer.com/forums/topic386744.html

Now that your log is properly posted, you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a Malware Removal Team member, nor should you continue to ask for help elsewhere. Doing so can result in system changes which may not show it the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the Malware Removal Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the Malware Removal Team members are very busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the Malware Removal Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another MR Team member is already assisting you and not open the thread to respond.

To avoid confusion, I am closing this topic.
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw




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