Many thanks for the response oneof4. Regarding your notes:
1. The original problem is not solved.
2. My computer starts and runs fine as long as I do not go on the internet or try to run any program that might possibly fix it. If I try to run a program to fix it, it reboots part way through as I said in my original statement. It is a little slow starting and closing down, but seems to run fine otherwise, accept as previously noted. My Windows XP is version 5.1.2600 Service Pack 3 Build 2600, Home edition, and I believe it is a 32 bit system because the only thing I could find saying 32 or 64 bits was under display in system information where it said "Bits/pixel 32."
3. There is not a working DVD player in the computer. Since so many of my DVDs and CDs would not play, I bought an external drive and quit burning CDs, so have never replaced it. Furthermore, although I do have my original Windows CD, it is unlikely it would play well enough to help anyway as it is extremely scratched up. Our house burned down last year, very few of our CDs or DVDs have played since our move to an apartment after that fire.
4. Will do.
5. When I open Internet Explorer, it sometimes goes to my home page, but more often says "connecting" forever, this happens even though the internet connection is active as I can tell by the old computer (shared connection through router). If I click a link on my favorites, from that home page, when it has opened, it will go to it. However, if I try to open a new tab, again, it says connecting forever. If I search for anything, using ask.com (my home page) or any other search engine, it takes me to a new search engine that i've never heard of and if i search there it again takes me to another search engine. Many times when I open internet explorer, only the bar at the top displays and my desktop fills the rest of the screen.
Additionally, Microsoft's Online Scanner said:
5 issues not able to be cleaned
3 Severe issues found
c:\documents and settings\networkservice\application data\sun\java\deployment\cache\6.0\29\18e80c9d-4913ccd8
c:\documents and settings\networkservice\application data\sun\java\deployment\cache\6.0\26\575401da-60260a47
c:\documents and settings\networkservice\application data\sun\java\deployment\cache\6.0\16\64a5c350-375f3c75
c:\documents and settings\networkservice\application data\sun\java\deployment\cache\6.0\56\5e0f8978-6762efaf
c:\documents and settings\networkservice\application data\sun\java\deployment\cache\6.0\46\2dc5a3ae-21a1844e
c:\documents and settings\networkservice\application data\sun\java\deployment\cache\6.0\45\5b76df2d-7dfcfc9a
1 Medium issue found
c:documents and settings\localservice\local settings\temporary internet files\content.ie5\0umf173vk\upgradecab
i Low issue found
c:\documents and settings\owner\desktop\izarc4.1.2.exe
I also know that I had trojans in my restore.
C:\System Volume Information\_restore(202550A8-7A33-4BCA-9586-051D24DDBF8F) \RP322\A0081681
File above appeared twice in scan once with green check mark in front of it and once with yellow question mark i9n front of it. I disabled and enabled my system restore to clear it.
Furthermore, my internet supplier has told me I have a "bot" and need to update my windows and all my other programs to get rid of it. This would be great advice if it was possible for me to update anything except my Adobe and my AVG virus protection which reboots part way through during most scans. I have tried to run Trend Micro's RUBotted, but it says service stopped and will not run with I click start service.
I have tried to update windows frequently and it says "unable to display the page." I have ran Adaware, Spybot, AVG virus protection, and 2 different tdss killers all with little or nothing being found and no help getting rid of anything as everything they say they have cleaned is always still there the next time I scan. I have disabled and enabled system restore and tried to run AVG in safe mode. Microsoft told me to run Combofix, which would not run, and the TDSSKiller that they gave me a link for ran but found nothing.
6. Again, many thanks for the help.
7. Have downloaded DDS as you asked, but it would not run -- detailed info below.
8. Here is your reply.
Okay, I downloaded the DSS.scr, disabled AVG for 15 minutes, disabled my windows firewall (which was NOT in your list of firewalls to disable), and disabled AdAware.
I tried to disable spybot, but when I clicked on tools as the A/V link said, even though I was in advanced mode, "resident teatimer" was not on the list. "Resident" was, although it was already unchecked. I did click system startup as the link said, but the only place i could find Teatimer on the list was under "value" and I unchecked it. No boxes came up to click okay so I just closed the program by clicking the x in the top left corner.
I rebooted as instructed, and had to disable AVG again as more than 15 minutes had passed. I also checked the icons on my task bar to be sure spybot was not running in any form. I knew the firewall and AVG were off because of the security alerts.
When I ran the DSS.scr, a double dotted line appeared 3/4 of the way across the box. Then a cursor appeared on the next line. Nothing else happened. I left it open for 15 minutes even though it was supposed to take no longer than 3 minutes. No log report ever popped up. Additionally, the DDS would NOT close no matter what I tried (including task manager). Also, my computer would not shut down normally with it running and I had to turn the computer off at the botton and restart to get the program to close.
Then I downloaded and ran Defogger to disable Cd emulation programs, evidently nothing was found since it did not ask me to reboot.
Then I downloaded and ran GMER I received a warning that it had found system modification caused by root kit activity. I clicked OK and Saved the log as ark.txt as requested.
I am attaching it to this reply. I'm sorry it was the only requested log I was able to create for you, so am also attaching some other recent logs in hopes they will help, too. All of these logs were created since the problem began and I first contacted Microsoft about it, hope they help. Many, many, thanks oneof4.