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Driver download problems


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12 replies to this topic

#1 oldfeller82

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Posted 18 March 2011 - 06:57 PM

Hello

I am new at this and so far not doing very well.
I am having problems trying to download driver for my HP 4470cse series precisionscan Scanjet Scanner.
When trying to download an updated driver, Number HP SJ659EN.EXE I got the following error.

WINDOWS-WRONG Volume

The wrong volume is in the drive,Please insert volume hp_scanning into drive E hp scanjet setup:hpibrwsr>exe Application error

The instruction at"0X1000e280" referenced memory at"0X1000e280"
The required data was not into memory because of ani/o error status of "0Xc0000/2

Since that time I am not able to install my Scanner, Installation disk will not even open
I contacted Hewlett Packard and they said there was no support for the 4470 cse Scanner
When I tried to use their out of warrantee where I would pay them for their service I was still refused help..
computer runs Microsoft Windows XP Professional ,Version 2002 withservice pack3 and 32 bits.
Intel ® Pentium ® 111CPU,1133 MHz, 1.13 GHz , 760 MB of RAM

Is there anyone out there that can help?
Thank you
oldfeller82

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#2 caperdog

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Posted 18 March 2011 - 07:21 PM

wrong volume, in this case means the installation program (Setup) is looking for information on a CD (in drive E:)

when you say you are trying to "Download" the driver do you mean you are trying to "install" the driver ? From a CD ? And you have the wrong disk in ?

#3 Broni

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Posted 18 March 2011 - 07:23 PM

I assume, by "downloading" you mean "installing" rather?

Can you post a link, you downloaded your driver from?

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#4 noknojon

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Posted 18 March 2011 - 07:50 PM

http://www.cnet.com.au/downloads/soa/sj659en-exe/0,239030382,10776183s,00.htm
Just a link to Cnet downloads if you have not yet used this -

Make sure you are heading the driver to drive C rather than another drive -
Also make sure the original install has been fully removed first, and you are not just trying to overwrite it -




#5 oldfeller82

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Posted 20 March 2011 - 09:41 AM

Thanks for the help.
I guess I'm not very good at explaning my problem .
What I was trying to do was download an updated driver from HP. As stated the driver # was SJ659EN.EXE ( HP number)
I was told to uninstall everthing f pertaining to my HP 4470cse Scanner and retart the computer and Windows would read the new hardware and reinstall the Scanner , Didn't happen.
Since that time my installation disk is useless , All that it will do is put the HP logo on the monitor .
Even leaving the disk in all night it does not proceed any farther in the installation.
I'm a green horn at this , So it's probably something I did.
Is this any clearer info on my problem.
Thank you oldfeller81

#6 Broni

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Posted 20 March 2011 - 11:40 AM

This is how you do it in case of most printers/scanners.
You uninstall current software.
Turn off computer.
Disconnect scanner from the computer.
Turn computer on.
Leave scanner disconnected.
Install scanner software, either from existing disk, or from downloaded file.
During installation, at some point, the process will ask to reconnect scanner.

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#7 oldfeller82

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Posted 20 March 2011 - 12:34 PM

Hi Broni
Thanks for the prompt reply.
I have done all the things you suggested . I guess I'm still not able to explain my problem.
I know how to install the Scanner, Have done it several times in the ten or so years I have had it.
The problem I can't solve is how do I get the "Windows- Wrong Volume error out of the computer so my installation disk will run again?
Thanks
oldfeller82

#8 oldfeller82

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Posted 16 April 2011 - 03:43 PM

Hello

I have an error message I got while trying to download an updated driver for my HP 4470cse series precisioscan Scanjet Scanner.I got the following error message

WINDOWS WRONG-VOLUME
The wrong volume is in the drive. Please insert volume hp_scanning into drive E
hp scanjet setup:hpibrwsr.exe-application error

The instruction at "0X1000e280" Referenced memoryat "0X1000e280" The required data was not into memory because of an i/o error status of 0Xc0000/2

When this error came om monitor screen all activities with the installation of the Scanner have ceased.
I contacted HP about this and was told there was no support for this device.
I have Windows XP Professional 32 bit, version 2002 with service pace 3
Computer is Intel ® Pentium ® 111CPU, 1133MHz, 1.13GHz, & 760 MB of RAM.
Is there anyone who can help me remove this error>
I was here with this a few weeks back but had to leave because of medical problems

Thank you for any and all help.

oldfeller82

Edited by hamluis, 16 April 2011 - 03:50 PM.
Merged with base topic.


#9 hamluis

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Posted 16 April 2011 - 03:55 PM

See comments by thetasig at http://forums.tweakguides.com/showthread.php?t=4195 .

Louis

This link works, I just downloaded the driver: http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en&cc=us&prodTypeId=15179&prodSeriesId=28441&prodNameId=28445&swEnvOID=228&swLang=8&mode=2&taskId=135&swItem=sj659en

Edited by hamluis, 16 April 2011 - 04:00 PM.


#10 oldfeller82

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Posted 16 April 2011 - 08:00 PM

Hello

Thans to everyone for the prompt replys. I just got the driver SJ659EN.EXE downloaded from Hp. Thank you . But I still have the error and putting the installation disk in does not help.
I get nothing except the HP logo on an envelope. any suggestions?
thank you
oldfeller82 ( for one (1) more day)

#11 hamluis

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Posted 16 April 2011 - 08:42 PM

What installation disk are you referring to?

If you downloaded the driver...you don't need a disk to install the driver.

Louis

#12 oldfeller82

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Posted 17 April 2011 - 09:54 AM

Hello, & Thank you
What a great Birthday present.
With the advice you wonderful people gave me I got my HP 4470cse Presisionscan Scanjet Scanner installed and working.
Louis the disk I was refferin to not being able to use , Was the installation disk that came with the Scanner.
But with the help I got here CNET had the update I needed and I think to WINDOWS WRONG-VOLUME error is gone. Thanks to everyone . oldfeller82

#13 Broni

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Posted 17 April 2011 - 11:32 AM

Nice going :)

Happy Birthday!

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