HP 6310 Officejet 6310 All-in-One
XP SP 3
I don't know if this is a Windows, browser, or printer related problem. Visiting Google, the HP web site (including their forum, help, and troubleshooting feature), and Microsoft help has provided me with no insight. The Microsoft site seems to be devoted to Office Word options, but does not address the details which follow.
Using File>Print to initiate a print job (in both FF and IE) no longer offers the print preview option in the first window or anywhere else I can find. Questioning other users of this machine about any changes they have performed has been useless to determine whether or not they changed settings. I have not found any settings which I can change to retrieve this option.
Recent events which I know of since my last use of print preview are:
- Windows automatic updates
- installing Google Chrome
- adding Google Docs
I do not know if any of these may have caused me to loose the print preview feature. I have removed both Google Chrome and Google Docs to see if that would restore the print preview option. --- no such luck!
Thanks for any insight you can provide.
Edited by wkid, 18 March 2011 - 01:08 PM.