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Google keeps redirecting & unable to download DDS tool


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2 replies to this topic

#1 bluebassethound

bluebassethound

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Posted 18 March 2011 - 08:03 AM

Google searches keep redirecting to unrelated or semi-related sites. I've tried following the procedures to prep the computer via the "Preparation Guide..." but was unable to download the DDS tool. A message appeares stating that the program failed and after repeating the process nothing happens (no message box appeares). I do have a hijackthis report/log - is this the same thing? Anyway, any help would greatly appreciated.

Thank you
Sara (bluebassethound)

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#2 eddie5659

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Posted 24 March 2011 - 05:14 PM

Hiya and welcome to Bleeping Computer :)

If you have a HijackThis log, post a fresh one, and also do the following:


Download ComboFix from one of these locations:

Link 1
Link 2


* IMPORTANT !!! As you download it rename it to username123.exe and save it to your Desktop


  • Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools


    • Click on this link to see a list of programs that should be disabled. The list is not all inclusive. If yours is not listed and you don't know how to disable it, please ask.
    • Remember to re-enable the protection again afterwards before connecting to the Internet.
  • Double click on ComboFix.exe & follow the prompts.

  • As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware.

  • Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console.

**Please note: If the Microsoft Windows Recovery Console is already installed, ComboFix will continue it's malware removal procedures.


Posted Image



Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message:

Posted Image


Click on Yes, to continue scanning for malware.

When finished, it shall produce a log for you. Please include the C:\ComboFix.txt in your next reply.

eddie

#3 eddie5659

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Posted 29 March 2011 - 06:53 AM

Due to the lack of feedback, this topic is now closed.In the event you still have problems, please send me or any Moderator a Private Message and ask them to reopen this topic within the next 5 days.




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