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Java /Trojan Downloader Infection


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14 replies to this topic

#1 Avosyl

Avosyl

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Posted 18 March 2011 - 06:48 AM

My computer started running slow then distorting pages on various web sites and after running a Windows Live OneCare scan found i had yet another infection. i have tried deleting all java files i can find but on rerunning the OneCare find its still there. I have recently upgraded the ram and for the first time in a long time my computer was working great. Can anyone help me with this problem please. Have run the DDS and GMER files as per the instructions. Please find attached.



.
DDS (Ver_11-03-05.01) - NTFSx86
Run by Joyce Reid at 10:31:59.78 on 18/03/2011
Internet Explorer: 8.0.6001.18702
Microsoft Windows XP Home Edition 5.1.2600.3.1252.44.1033.18.1015.516 [GMT 0:00]
.
AV: avast! Antivirus *Enabled/Updated* {7591DB91-41F0-48A3-B128-1A293FD8233D}
.
============== Running Processes ===============
.
C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
svchost.exe
svchost.exe
C:\Program Files\Alwil Software\Avast5\AvastSvc.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\spoolsv.exe
svchost.exe
C:\WINDOWS\system32\cisvc.exe
C:\Program Files\Alwil Software\Avast5\avastUI.exe
C:\WINDOWS\System32\PAStiSvc.exe
C:\WINDOWS\system32\igfxpers.exe
C:\Program Files\Microsoft IntelliPoint\ipoint.exe
C:\WINDOWS\PixArt\PAC207\Monitor.exe
C:\WINDOWS\system32\svchost.exe -k imgsvc
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Windows Live\Messenger\msnmsgr.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\Windows Desktop Search\WindowsSearch.exe
C:\WINDOWS\system32\SearchIndexer.exe
C:\WINDOWS\system32\cidaemon.exe
C:\Program Files\Windows Live\Contacts\wlcomm.exe
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\WINDOWS\system32\SearchProtocolHost.exe
C:\Documents and Settings\Joyce Reid\Desktop\dds.scr
.
============== Pseudo HJT Report ===============
.
uStart Page = hxxp://www.virginmedia.com/
BHO: {02478D38-C3F9-4efb-9B51-7695ECA05670} - No File
BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll
BHO: {5C255C8A-E604-49b4-9D64-90988571CECB} - No File
BHO: Windows Live Sign-in Helper: {9030d464-4c02-4abf-8ecc-5164760863c6} - c:\program files\common files\microsoft shared\windows live\WindowsLiveLogin.dll
BHO: {DBC80044-A445-435b-BC74-9C25C1C588A9} - No File
TB: {EF99BD32-C1FB-11D2-892F-0090271D4F88} - No File
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
uRun: [msnmsgr] "c:\program files\windows live\messenger\msnmsgr.exe" /background
uRun: [MSMSGS] "c:\program files\messenger\msmsgs.exe" /background
mRun: [avast5] "c:\program files\alwil software\avast5\avastUI.exe" /nogui
mRun: [igfxtray] c:\windows\system32\igfxtray.exe
mRun: [igfxhkcmd] c:\windows\system32\hkcmd.exe
mRun: [igfxpers] c:\windows\system32\igfxpers.exe
mRun: [IntelliPoint] "c:\program files\microsoft intellipoint\ipoint.exe"
mRun: [Monitor] c:\windows\pixart\pac207\Monitor.exe
mRun: [Adobe Reader Speed Launcher] "c:\program files\adobe\reader 10.0\reader\Reader_sl.exe"
mRun: [Adobe ARM] "c:\program files\common files\adobe\arm\1.0\AdobeARM.exe"
dRun: [CTFMON.EXE] c:\windows\system32\CTFMON.EXE
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\window~1.lnk - c:\program files\windows desktop search\WindowsSearch.exe
IE: E&xport to Microsoft Excel - c:\progra~1\micros~4\office10\EXCEL.EXE/3000
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
Trusted Zone: mcafee.com
DPF: {02BCC737-B171-4746-94C9-0D8A0B2C0089} - hxxp://office.microsoft.com/sites/production/ieawsdc32.cab
DPF: {15589FA1-C456-11CE-BF01-00AA0055595A} - hxxp://w4s.work4sure.com/c/ge/w4sgeen9.exe
DPF: {5ED80217-570B-4DA9-BF44-BE107C0EC166} - hxxp://cdn.scan.onecare.live.com/resource/download/scanner/wlscbase6886.cab
DPF: {96816368-C1E3-414D-A193-63C3CC921990} - hxxp://hhof-inverness.remotemanager.co.uk/common/activex/MJPEGRender.ocx
DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - hxxp://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
DPF: {EBB176D2-AF75-4706-832F-4C8448F72757} - hxxp://www.shopandscan.com/migration/TNSClickrc.CAB
Notify: igfxcui - igfxdev.dll
SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll
SEH: Windows Desktop Search Namespace Manager: {56f9679e-7826-4c84-81f3-532071a8bcc5} - c:\program files\windows desktop search\MSNLNamespaceMgr.dll
.
============= SERVICES / DRIVERS ===============
.
R1 aswSnx;aswSnx;c:\windows\system32\drivers\aswSnx.sys [2011-3-13 371544]
R1 aswSP;aswSP;c:\windows\system32\drivers\aswSP.sys [2011-1-22 301528]
R2 aswFsBlk;aswFsBlk;c:\windows\system32\drivers\aswFsBlk.sys [2011-1-22 19544]
R2 avast! Antivirus;avast! Antivirus;c:\program files\alwil software\avast5\AvastSvc.exe [2011-1-22 42184]
R3 PAC207;Trust WB-1400T Webcam;c:\windows\system32\drivers\PFC027.SYS [2007-5-14 508288]
S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;c:\windows\microsoft.net\framework\v4.0.30319\mscorsvw.exe [2010-3-18 130384]
S3 optousb;OPTO ELECTRONICS optousb;c:\windows\system32\drivers\optousb.sys [2011-2-2 18432]
S3 optovcm;OPTO ELECTRONICS optovcm;c:\windows\system32\drivers\optovcm.sys [2011-2-2 26368]
S3 WinRM;Windows Remote Management (WS-Management);c:\windows\system32\svchost.exe -k WINRM [2004-8-4 14336]
S3 WPFFontCache_v0400;Windows Presentation Foundation Font Cache 4.0.0.0;c:\windows\microsoft.net\framework\v4.0.30319\wpf\WPFFontCache_v0400.exe [2010-3-18 753504]
.
=============== Created Last 30 ================
.
2011-03-17 07:22:57 -------- d-----w- c:\docume~1\joycer~1\applic~1\Windows Desktop Search
2011-03-16 18:55:52 -------- d-----w- c:\windows\system32\wbem\repository\FS
2011-03-16 18:55:52 -------- d-----w- c:\windows\system32\wbem\Repository
2011-03-14 23:43:09 -------- d-----w- c:\docume~1\joycer~1\applic~1\JewelMatch2
2011-03-13 19:38:51 -------- d-----w- c:\windows\Performance
2011-03-13 19:38:40 -------- d-----w- c:\docume~1\joycer~1\locals~1\applic~1\Microsoft Corporation
2011-03-13 14:55:52 -------- d-----w- c:\docume~1\joycer~1\applic~1\Windows Search
2011-03-13 11:55:09 371544 ----a-w- c:\windows\system32\drivers\aswSnx.sys
2011-03-12 19:43:33 -------- d-----w- c:\docume~1\joycer~1\locals~1\applic~1\Identities
2011-03-12 19:42:22 -------- d-----w- c:\program files\Windows Desktop Search
2011-03-12 19:41:07 98304 -c----w- c:\windows\system32\dllcache\nlhtml.dll
2011-03-12 19:41:07 29696 -c----w- c:\windows\system32\dllcache\mimefilt.dll
2011-03-12 19:41:07 192000 -c----w- c:\windows\system32\dllcache\offfilt.dll
2011-03-11 20:44:31 -------- d-----w- c:\docume~1\alluse~1\applic~1\The Game Equation
2011-03-06 23:32:20 -------- d-----w- c:\windows\system32\winrm
2011-03-06 23:32:20 -------- d-----w- c:\windows\system32\GroupPolicy
2011-03-06 23:32:14 -------- dc-h--w- c:\windows\$968930Uinstall_KB968930$
2011-02-28 09:27:52 -------- d-----w- c:\docume~1\joycer~1\applic~1\Radialpoint
2011-02-26 12:50:54 -------- d-----w- c:\docume~1\alluse~1\applic~1\{429CAD59-35B1-4DBC-BB6D-1DB246563521}
2011-02-26 12:50:31 159744 ----a-w- c:\program files\internet explorer\plugins\npqtplugin7.dll
2011-02-26 12:50:31 159744 ----a-w- c:\program files\internet explorer\plugins\npqtplugin6.dll
2011-02-26 12:50:31 159744 ----a-w- c:\program files\internet explorer\plugins\npqtplugin5.dll
2011-02-26 12:50:31 159744 ----a-w- c:\program files\internet explorer\plugins\npqtplugin4.dll
2011-02-26 12:50:31 159744 ----a-w- c:\program files\internet explorer\plugins\npqtplugin3.dll
2011-02-26 12:50:31 159744 ----a-w- c:\program files\internet explorer\plugins\npqtplugin2.dll
2011-02-26 12:50:31 159744 ----a-w- c:\program files\internet explorer\plugins\npqtplugin.dll
2011-02-25 23:29:45 1511424 ----a-w- c:\windows\system32\Flash8.ocx
2011-02-25 21:11:09 164144 ----a-w- c:\windows\system32\COMCT232.OCX
2011-02-25 21:11:00 479232 ----a-w- c:\windows\system32\AudioVisu.dll
2011-02-25 21:11:00 458752 ----a-w- c:\windows\system32\AudPlayer.dll
2011-02-25 21:11:00 454656 ----a-w- c:\windows\system32\AudioRecord.dll
2011-02-25 21:11:00 417792 ----a-w- c:\windows\system32\AudDisplay.dll
2011-02-25 21:11:00 348160 ----a-w- c:\windows\system32\WMAFile.dll
2011-02-25 21:11:00 1986560 ----a-w- c:\windows\system32\AudFile.dll
2011-02-25 21:11:00 1212416 ----a-w- c:\windows\system32\AudioInfos.dll
2011-02-25 21:10:59 59904 ----a-w- c:\windows\system32\Mscc2fr.dll
2011-02-25 21:10:59 224016 ----a-w- c:\windows\system32\TABCTL32.OCX
2011-02-25 21:10:59 21504 ----a-w- c:\windows\system32\TABCTFR.DLL
2011-02-25 21:10:59 2084864 ----a-w- c:\windows\system32\AudDesign.dll
2011-02-25 21:10:59 15360 ----a-w- c:\windows\system32\inetfr.DLL
2011-02-25 21:10:59 152848 ----a-w- c:\windows\system32\COMDLG32.OCX
2011-02-25 21:10:59 141312 ----a-w- c:\windows\system32\MSCMCFR.DLL
2011-02-25 21:10:59 119568 ----a-w- c:\windows\system32\VB6FR.DLL
2011-02-25 21:10:58 32768 ----a-w- c:\windows\system32\CMDLGFR.DLL
2011-02-24 18:49:36 -------- d-----w- c:\windows\McAfee.com
2011-02-24 15:50:47 -------- d-----w- c:\program files\directx
2011-02-22 11:38:01 -------- d-----w- C:\spoolerlogs
2011-02-20 12:15:38 -------- d-----w- C:\Temp
2011-02-20 12:14:53 59904 ----a-w- c:\windows\system32\wbemdisp.tlb
2011-02-20 12:14:53 115920 ----a-w- c:\windows\system32\msinet.OCX
2011-02-20 12:14:53 102160 ----a-w- c:\windows\system32\VB6KO.DLL
2011-02-20 12:14:53 101888 ----a-w- c:\windows\system32\VB6STKIT.DLL
2011-02-20 12:11:28 27168 ------w- c:\windows\system32\msxml3a.dll
2011-02-20 12:09:31 225280 ----a-w- c:\program files\common files\installshield\iscript\iscript.dll
2011-02-20 12:09:30 77824 ----a-w- c:\program files\common files\installshield\engine\6\intel 32\ctor.dll
2011-02-20 12:09:30 32768 ----a-w- c:\program files\common files\installshield\engine\6\intel 32\objectps.dll
2011-02-20 12:09:30 176128 ----a-w- c:\program files\common files\installshield\engine\6\intel 32\iuser.dll
2011-02-20 12:09:28 614532 ----a-w- c:\program files\common files\installshield\engine\6\intel 32\IKernel.exe
2011-02-19 23:18:30 -------- d-----w- c:\program files\MSECache
2011-02-17 13:22:19 274432 ----a-w- c:\windows\system32\FFTIFF16.dll
2011-02-17 13:22:19 208896 ----a-w- c:\windows\system32\FFRafShellEx.dll
2011-02-17 13:22:19 155648 ----a-w- c:\windows\system32\FFRAFLIB.DLL
.
==================== Find3M ====================
.
2011-02-23 15:04:21 40648 ----a-w- c:\windows\avastSS.scr
2011-02-09 13:53:52 270848 ----a-w- c:\windows\system32\sbe.dll
2011-02-09 13:53:52 186880 ----a-w- c:\windows\system32\encdec.dll
2011-02-02 07:58:35 2067456 ----a-w- c:\windows\system32\mstscax.dll
2011-01-27 11:57:06 677888 ----a-w- c:\windows\system32\mstsc.exe
2011-01-21 14:44:37 439296 ----a-w- c:\windows\system32\shimgvw.dll
2011-01-07 14:09:02 290048 ----a-w- c:\windows\system32\atmfd.dll
2010-12-31 13:10:33 1854976 ----a-w- c:\windows\system32\win32k.sys
2010-12-22 12:34:28 301568 ----a-w- c:\windows\system32\kerberos.dll
2010-12-20 23:59:20 916480 ----a-w- c:\windows\system32\wininet.dll
2010-12-20 23:59:19 43520 ------w- c:\windows\system32\licmgr10.dll
2010-12-20 23:59:19 1469440 ------w- c:\windows\system32\inetcpl.cpl
2010-12-20 17:26:00 730112 ----a-w- c:\windows\system32\lsasrv.dll
2010-12-20 12:55:26 385024 ------w- c:\windows\system32\html.iec
.
============= FINISH: 10:35:32.67 ===============

Attached Files


Edited by Avosyl, 18 March 2011 - 06:54 AM.


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#2 m0le

m0le

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Posted 23 March 2011 - 09:15 PM

Hi,

Welcome to Bleeping Computer. My name is m0le and I will be helping you with your log.
  • Please subscribe to this topic, if you haven't already. Click the Watch This Topic button at the top on the right.

  • Please avoid installing/uninstalling or updating any programs and attempting any unsupervised fixes or scans. This can make helping you impossible.

  • Please reply to this post so I know you are there.
The forum is busy and we need to have replies as soon as possible. If I haven't had a reply after 3 days I will bump the topic and if you do not reply by the following day after that then I will close the topic.

Once I receive a reply then I will return with your first instructions.

Thanks :thumbup2:
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#3 Avosyl

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Posted 24 March 2011 - 02:30 AM

Thank you for replying to my post. I should say up front that i have changed one program in the past week, my security, which i have changed to Norton and deleted the Avast. The reason for this being that i no longer trust Avast to find any problems as this is not the first time i have somehow managed to get a virus/spyware etc while useing the program. Should i run new scans and post them or does it not make any differnence. The problems are still there. Many thanks

#4 m0le

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Posted 24 March 2011 - 05:01 PM

Can you run MBAM and SAS first please

Please download Posted Image Malwarebytes Anti-Malware and save it to your desktop.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application or, if you are using Vista, right-click and select Run As Administrator on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
  • MBAM will automatically start and you will be asked to update the program before performing a scan. If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
    If MBAM won't update then download and update MBAM on a clean computer then save the rules.ref folder to a memory stick. This file is found here: 'C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware' then transfer it across to the infected computer.
  • On the Scanner tab:
    • Make sure the "Perform Full Scan" option is selected.
    • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
  • Back at the main Scanner screen, click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note: If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware. MBAM may make changes to your registry as part of its disinfection routine. If you're using other security programs that detect registry changes, they may alert you after scanning with MBAM. Please permit the program to allow the changes.


And

Download and scan with SUPERAntiSpyware Free for Home Users
  • Double-click SUPERAntiSpyware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here. Double-click on the hyperlink for Download Installer and save SASDEFINITIONS.EXE to your desktop. Then double-click on SASDEFINITIONS.EXE to install the definitions.)
  • In the Main Menu, click the Preferences... button.
  • Click the Scanning Control tab.
  • Under Scanner Options make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen.
  • Back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan.
  • Click "Next" to start the scan. Please be patient while it scans your computer.
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes".
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.

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#5 Avosyl

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Posted 25 March 2011 - 01:20 AM

Nothing popped up on the MBAM scan but some tracking cookies appeared on the SAS one.

Malwarebytes' Anti-Malware 1.50.1.1100
www.malwarebytes.org

Database version: 6161

Windows 5.1.2600 Service Pack 3
Internet Explorer 8.0.6001.18702

25/03/2011 02:21:15
mbam-log-2011-03-25 (02-21-15).txt

Scan type: Full scan (A:\|C:\|D:\|)
Objects scanned: 172004
Time elapsed: 52 minute(s), 20 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

#6 Avosyl

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Posted 25 March 2011 - 01:22 AM

SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 03/25/2011 at 06:11 AM

Application Version : 4.50.1002

Core Rules Database Version : 6673
Trace Rules Database Version: 4485

Scan type : Complete Scan
Total Scan Time : 00:32:50

Memory items scanned : 476
Memory threats detected : 0
Registry items scanned : 5972
Registry threats detected : 0
File items scanned : 32450
File threats detected : 8

Adware.Tracking Cookie
C:\Documents and Settings\Joyce Reid\Cookies\joyce_reid@doubleclick[1].txt
C:\Documents and Settings\Joyce Reid\Cookies\joyce_reid@search.virginmedia[2].txt
C:\Documents and Settings\Joyce Reid\Cookies\joyce_reid@atdmt[2].txt
C:\Documents and Settings\Joyce Reid\Cookies\joyce_reid@atdmt.combing[2].txt
C:\Documents and Settings\Joyce Reid\Cookies\joyce_reid@virginmedia[2].txt
C:\Documents and Settings\Joyce Reid\Cookies\joyce_reid@latestnews.virginmedia[2].txt
C:\Documents and Settings\Joyce Reid\Cookies\joyce_reid@www.virginmedia[1].txt
www.virginmedia.com [ C:\Documents and Settings\Joyce Reid\Application Data\Macromedia\Flash Player\#SharedObjects\6BLFDAE3 ]

#7 m0le

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Posted 25 March 2011 - 08:34 PM

It's looking pretty good so far. Can you run ESET's online scanner for me

I'd like us to scan your machine with ESET OnlineScan
  • Hold down Control and click on the following link to open ESET OnlineScan in a new window.
    ESET OnlineScan
  • Click the Posted Image button.
  • For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
    • Click on Posted Image to download the ESET Smart Installer. Save it to your desktop.
    • Double click on the Posted Image icon on your desktop.
  • Check Posted Image
  • Click the Posted Image button.
  • Accept any security warnings from your browser.
  • Under scan settings, check Posted Image and check Remove found threats
  • Click Advanced settings and select the following:
    • Scan potentially unwanted applications
    • Scan for potentially unsafe applications
    • Enable Anti-Stealth technology
  • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  • When the scan completes, push Posted Image
  • Push Posted Image, and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
  • Push the Posted Image button.
  • Push Posted Image

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#8 Avosyl

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Posted 26 March 2011 - 03:28 AM

I did as instructed and ran the ESET scan which found no threats no malware of any kind so did not have a report at the end. The problem is i am still finding the browser slow, stalling and on things like Facebook the blank comment lines for the posts shown is sitting half way up the page through the posts. So now not sure what is going on with the computer as nothing is coming up in any of the scans being run.

#9 m0le

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Posted 26 March 2011 - 04:39 AM

Can you try another browser, to test if it's the browser or the machine.

If that browser is working at the normal speed then it may be your current browser - perhaps an add-on - which is faulting.
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#10 Avosyl

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Posted 26 March 2011 - 06:08 AM

Will do. To be honest i never seem to have been short of bother since updating to Explorer 8. Will let you know how it goes.

#11 Avosyl

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Posted 26 March 2011 - 07:22 AM

Well i cannot believe its been that simple :hysterical: . I have downloaded and tried the one program that was the most bother to run, face book, and not only does it seem to be working alright but everything seems so much faster now. Can you recommend a messenger to go with it instead of using the Windows Live Hotmail one. Do i delete Explorer 8 now or just disable it and what add-on do i delete that were being used by explorer. I really am grateful for the help you have given as this has been driving me nuts for some time now :thumbup2:

#12 m0le

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Posted 26 March 2011 - 02:16 PM

The best way to troubleshoot IE add-ons is to disable them and then add them back one at a time until the problem gets reproduced.

Microsoft have a page for this here. If you can find the culprit then you can uninstall it and then either reinstall it or not. That's if you want to stay with IE.

If not, then ignore IE, it can't be disabled or uninstalled, then take a look at YahooMesssenger or GoogleTalk for a messenger alternative in XP. I have used both Pidgin and Trillian too, they are good messengers but the support is not in the same league as Y! and G. :)


We can safely remove the tools used first,

You're clean. Good stuff! :thumbup2:

Let's do some clearing up

We Need to Clean Up our Mess
Download and Run OTC

We will now remove the tools we used during this fix using OTC.

  • Download OTC by OldTimer and save it to your desktop.
  • Double click Posted Image icon to start the program. If you are using Vista, please right-click and choose run as administrator
  • Then Click the big Posted Image button.
  • You will get a prompt saying "Being Cleanup Process". Please select Yes.
  • Restart your computer when prompted.
If you still have any tools or logs leftover on your computer you can go ahead and delete those off of your computer now.
------------------------------------------------------------------------------------------------------------------------

Here's some advice on how you can keep your PC clean


Use and update your AntiVirus Software

You must have a good antivirus. There are plenty to choose from but I personally recommend the free options of Avast and Avira Antivir. If you want to purchase a security program then I recommend any of the following: AVG, Norton, McAfee, Kaspersky and ESET Nod32.

It is imperative that you update your Antivirus software at least once a week (Even more if you wish). If you do not update your antivirus software then it will not be able to catch any of the new variants that may come out. If you use a commercial antivirus program you must make sure you keep renewing your subscription. Otherwise, once your subscription runs out, you may not be able to update the programs virus definitions.


Make sure your applications have all of their updates

Use this next program to check for updates for programs already on your system. Download Security Check by screen317 from here or here.

  • Save it to your Desktop.
  • Double click SecurityCheck.exe and follow the onscreen instructions inside of the black box.
  • A Notepad document should open automatically, make sure that updates on any that are flagged are carried out as soon as possible

It is also possible for other programs on your computer to have security vulnerability that can allow malware to infect you. Therefore, it is also a good idea to check for the latest versions of commonly installed applications that are regularly patched to fix vulnerabilities. You can check these by visiting Secunia Software Inspector and Calendar of Updates.


Install an AntiSpyware Program

A highly recommended AntiSpyware program is SuperAntiSpyware. You can download the free Home Version. or the Pro version for a 15 day trial period.

Installing this or another recommended program will provide spyware & hijacker protection on your computer alongside your virus protection. You should scan your computer with an AntiSpyware program on a regular basis just as you would an antivirus software.


Finally, here's a treasure trove of antivirus, antimalware and antispyware resources


That's it Avosyl, happy surfing!

Cheers.

m0le
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#13 Avosyl

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Posted 26 March 2011 - 02:37 PM

Thank you very much for all your help. Think i will stick to Firefox because its the first time my browser has worked properly since i first got my computer about six years ago :thumbsup: and thanks for the advice and list of software i can use. Thanks again mOle much appreciated :)

#14 m0le

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Posted 26 March 2011 - 05:19 PM

You're welcome, glad I could breathe life into your PC ;)
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#15 m0le

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Posted 30 March 2011 - 07:07 PM

It appears that this issue is resolved, therefore I am closing the topic. If that is not the case and you need or wish to continue with this topic, please send me or any Moderator a Personal Message (PM) that you would like this topic re-opened.
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