I have a problem that started all the sudden since February: the desktop icons and the 'START' bar are missing; only the backround appears. I have tried many times to fix it but no use. I can't bring the 'Task manager' [CTRL + SHIFT + DEL or CTRL + SHIFT + ESC] and the mouse cursor is visible and it can be moved without problem. When I start Windows normally, there isn't a message telling me that 'explorer.exe' or 'winlogon.exe' has an error.
In 'Safe Mode', the icons and the 'START' bar are visible and I can operate without problems. Everytime I start in 'Safe mode', it asks me if I want to use 'System restore'. Curious enough, the second time I've turn it on in 'Safe mode', a message poped out telling me that system restoration has failed and there were no changes made.
I've tried using Malwarebytes and SUPERantispyware to fix the problem. No use: there were programs infected but it didn't fixed anything.
Then, I've copied a healthy 'explorer.exe', deleted the old one and replaced it. Did it fixed the problem when I turn on Windows normally? No...
Some time later, after searching an answer, I heard that another threat would be 'winlogon.exe'. So far, I was unable to bring any help.
So, now, I need your help.
1- I would want to restart Windows as a final and desperate solution. This got me unexpected, unprepared and I'd lose important data.
2- I have tried to 'Repair' using the original CD but it appears that there wasn't a 'Repair' option as it should be.
Here's an example of what options it gave me: http://farm1.static.flickr.com/46/124152337_d75f22de5c_o.jpg
As you can see, there isn't a 'Repair' option.
No, that isn't my, uhm, monitor. That is just an example of what options it gave me, without 'Repair'.
If you need additional information to help me fix this problem, I'd try to give you info as much as I can.
Please, help me!
Edited by hamluis, 18 March 2011 - 07:24 AM.
Moved from XP forum to Am I Infected.