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Shuts down and restarts randomly

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#1 papaglock


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Posted 17 March 2011 - 03:32 PM

I have a new HP desktop computer. It has an i5 processor and runs Windows 7 Home Premium. Out of thye blue, my computer will shut down and then quickly restart all by itself. I have run avast and malwarebytes. It does not show any problems. Just when I think it is "cured" it will do it again. When it reboots, it does it in the window where you select regular boot up or in safe mode. Any ideas?



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#2 Blade


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Posted 26 March 2011 - 07:46 PM


Sounds like we're dealing with a system crash here.

Please download BlueScreenView to your Desktop.
Double click on BlueScreenView.exe to run the program.
When scanning is done, go to Edit>Select All.
Go to File>Save Selected Items, and save the report as BSOD.txt.
Open BSOD.txt in Notepad, copy all content, and paste it into your next reply.


Edited by Blade Zephon, 26 March 2011 - 07:46 PM.

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