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The application or dll C:\windows\msv1_0 is not a valid windows image


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#1 fightinkraut

fightinkraut

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Posted 17 March 2011 - 10:54 AM

I have a user who had multiple infections (including System Tool), cleaned using the BC walkthrough. Everything is working well except when he opens an email in Lotus Notes from someone outside our network, he sees the following error message:

The application or dll C:\windows\msv1_0 is not a valid windows image.

He can click OK to proceed, and that is how he's been getting along, but it's annoying and I would like to know how to resolve it.

I was going to reinstall Lotus Notes, but then he received the same error when attempting to update a program from a CD. The update he was performing in no way affects Lotus Notes, so I believe the issue would not be fixed with a LN reinstallation.

I do not have the computer in house, but I do have remote access.

PC in question is a Dell E6400, running Windows XP Pro SP3, fully patched.

I have tried sfc /scannow and scanned with multiple programs like MBAM, SAS, nothing invasive.

Everything I can find online points to a remant of a infection, any guidance on how to proceed?

Thank you!

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