I have a user who had multiple infections (including System Tool), cleaned using the BC walkthrough
. Everything is working well except when he opens an email in Lotus Notes from someone outside our network, he sees the following error message:
The application or dll C:\windows\msv1_0 is not a valid windows image.
He can click OK to proceed, and that is how he's been getting along, but it's annoying and I would like to know how to resolve it.
I was going to reinstall Lotus Notes, but then he received the same error when attempting to update a program from a CD. The update he was performing in no way affects Lotus Notes, so I believe the issue would not be fixed with a LN reinstallation.
I do not have the computer in house, but I do have remote access.
PC in question is a Dell E6400, running Windows XP Pro SP3, fully patched.
I have tried sfc /scannow and scanned with multiple programs like MBAM, SAS, nothing invasive.
Everything I can find online points to a remant of a infection, any guidance on how to proceed?