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help please!!! i cant install any antivirus

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2 replies to this topic

#1 asterixzero


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Posted 17 March 2011 - 03:32 AM

i use combo fix and her is my log... please help me i cant install any anti virus

ComboFix 11-03-16.03 - cherry lou 03/17/2011 16:06:19.1.1 - x86
Microsoft Windows XP Professional 5.1.2600.2.1252.1.1033.18.511.373 [GMT 8:00]
Running from: c:\documents and settings\cherry lou\My Documents\Downloads\Programs\ComboFix.exe
((((((((((((((((((((((((((((((((((((((( Other Deletions )))))))))))))))))))))))))))))))))))))))))))))))))
c:\documents and settings\cherry lou\Application Data\cssrs.exe
c:\documents and settings\cherry lou\Start Menu\Programs\Startup\cssrs.exe
((((((((((((((((((((((((((((((((((((((( Drivers/Services )))))))))))))))))))))))))))))))))))))))))))))))))
((((((((((((((((((((((((( Files Created from 2011-02-17 to 2011-03-17 )))))))))))))))))))))))))))))))
2011-03-12 12:28 . 2011-03-12 12:28 -------- d-----w- C:\SXS
2011-03-11 13:23 . 2011-03-12 12:27 -------- d-----r- C:\Program Files
2011-03-11 13:10 . 2011-03-11 05:52 -------- d-----w- C:\Documents and Settings
(((((((((((((((((((((((((((((((((((((((( Find3M Report ))))))))))))))))))))))))))))))))))))))))))))))))))))
2011-03-17 08:14 . 2011-03-17 08:14 103140 --sh--r- C:\qtpp.pif
2011-03-04 11:50 . 2011-03-12 08:10 142296 ----a-w- c:\program files\mozilla firefox\components\browsercomps.dll
((((((((((((((((((((((((((((((((((((( Reg Loading Points ))))))))))))))))))))))))))))))))))))))))))))))))))
*Note* empty entries & legit default entries are not shown
[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\explorer\shelliconoverlayidentifiers\IDM Shell Extension]
2010-11-03 14:41 65632 ----a-w- c:\program files\Internet Download Manager\IDMShellExt.dll
"Google Update"="c:\documents and settings\cherry lou\Local Settings\Application Data\Google\Update\GoogleUpdate.exe" [2011-03-12 267248]
"IDMan"="c:\program files\Internet Download Manager\IDMan.exe" [2011-03-12 3413344]
"Messenger (Yahoo!)"="c:\progra~1\Yahoo!\Messenger\YahooMessenger.exe" [2011-03-12 5383480]
"Boxoft Tools"="c:\documents and settings\All Users\Application Data\Boxtools\Boxofttoolbox.exe" [2010-11-22 2729472]
"Skype"="c:\program files\Skype\Phone\Skype.exe" [2010-12-03 14944136]
"LDM"="c:\program files\Logitech\Desktop Messenger\8876480\Program\BackWeb-8876480.exe" [2011-03-12 159744]
"SunJavaUpdateSched"="c:\program files\Common Files\Java\Java Update\jusched.exe" [2010-10-29 310504]
"USB Antivirus"="c:\program files\USB Disk Security\USBGuard.exe" [2010-01-10 950272]
"Smapp"="c:\program files\Analog Devices\SoundMAX\SMTray.exe" [2003-05-05 282624]
"LogitechVideoRepair"="c:\program files\Logitech\Video\ISStart.exe" [2003-06-30 319488]
"LogitechVideoTray"="c:\program files\Logitech\Video\LogiTray.exe" [2003-06-30 200704]
c:\documents and settings\All Users\Start Menu\Programs\Startup\
Logitech Desktop Messenger.lnk - c:\program files\Logitech\Desktop Messenger\8876480\Program\LDMConf.exe [2011-3-12 230912]
[HKEY_LOCAL_MACHINE\software\microsoft\security center]
[HKEY_LOCAL_MACHINE\software\microsoft\security center\Svc]
"EnableFirewall"= 0 (0x0)
"DisableNotifications"= 1 (0x1)
"d:\\intaller\\Office 2007 Enterprise.exe"=
"c:\\Program Files\\Analog Devices\\SoundMAX\\SMAgent.exe"=
"c:\\Program Files\\Common Files\\Java\\Java Update\\jusched.exe"=
"c:\\Program Files\\Analog Devices\\SoundMAX\\Smtray.exe"= c:\\Program Files\\Analog Devices\\SoundMAX\\SMTray.exe
"c:\\Program Files\\Mozilla Firefox\\firefox.exe"=
"c:\\Program Files\\Logitech\\Video\\LogiTray.exe"=
"c:\\Program Files\\USB Disk Security\\USBGuard.exe"=
"c:\\Program Files\\Skype\\Phone\\Skype.exe"=
"c:\\Program Files\\Yahoo!\\Messenger\\ymsgr_tray.exe"=
"c:\\Program Files\\TuneUp Utilities 2011\\TuneUpUtilitiesApp32.exe"=
"c:\\Program Files\\Internet Download Manager\\IDMan.exe"=
"c:\\Program Files\\Internet Download Manager\\IEMonitor.exe"=
"c:\\Program Files\\Skype\\Plugin Manager\\skypePM.exe"=
"c:\\Program Files\\Yahoo!\\Messenger\\YahooMessenger.exe"=
"c:\\Program Files\\Logitech\\Desktop Messenger\\8876480\\Program\\BackWeb-8876480.exe"=
"c:\\Program Files\\Mozilla Firefox\\plugin-container.exe"=
"c:\\Documents and Settings\\cherry lou\\Local Settings\\Application Data\\Google\\Chrome\\Application\\chrome.exe"=
R1 IDMTDI;IDMTDI;c:\windows\system32\drivers\idmtdi.sys [11/6/2010 7:11 AM 94296]
R2 TuneUp.UtilitiesSvc;TuneUp Utilities Service;c:\program files\TuneUp Utilities 2011\TuneUpUtilitiesService32.exe [2/18/2011 8:27 PM 1517376]
R3 TuneUpUtilitiesDrv;TuneUpUtilitiesDrv;c:\program files\TuneUp Utilities 2011\TuneUpUtilitiesDriver32.sys [10/7/2010 1:34 PM 10064]
--- Other Services/Drivers In Memory ---
*NewlyCreated* - AIC32P
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Svchost - NetSvcs
Contents of the 'Scheduled Tasks' folder
2011-03-15 c:\windows\Tasks\GoogleUpdateTaskUserS-1-5-21-796845957-1580436667-725345543-1003Core.job
- c:\documents and settings\cherry lou\Local Settings\Application Data\Google\Update\GoogleUpdate.exe [2011-03-11 10:13]
2011-03-17 c:\windows\Tasks\GoogleUpdateTaskUserS-1-5-21-796845957-1580436667-725345543-1003UA.job
- c:\documents and settings\cherry lou\Local Settings\Application Data\Google\Update\GoogleUpdate.exe [2011-03-11 10:13]
------- Supplementary Scan -------
uStart Page = hxxp://www.114116.info
mStart Page = hxxp://www.114116.info
uInternet Settings,ProxyOverride = localhost
uSearchURL,(Default) = hxxp://us.rd.yahoo.com/customize/ycomp/defaults/su/*http://www.yahoo.com
IE: Download all links with IDM - c:\program files\Internet Download Manager\IEGetAll.htm
IE: Download FLV video content with IDM - c:\program files\Internet Download Manager\IEGetVL.htm
IE: Download with IDM - c:\program files\Internet Download Manager\IEExt.htm
IE: E&xport to Microsoft Excel - c:\progra~1\MICROS~2\Office10\EXCEL.EXE/3000
FF - ProfilePath - c:\documents and settings\cherry lou\Application Data\Mozilla\Firefox\Profiles\gsq6v6yz.default\
FF - user.js: network.http.max-connections-per-server - 6
FF - user.js: network.http.max-persistent-connections-per-server - 3
- - - - ORPHANS REMOVED - - - -
HKLM-Run-TINTIMG - c:\documents and settings\cherry lou\Application Data\cssrs.exe
catchme 0.3.1398 W2K/XP/Vista - rootkit/stealth malware detector by Gmer, http://www.gmer.net
Rootkit scan 2011-03-17 16:13
Windows 5.1.2600 Service Pack 2 NTFS
scanning hidden processes ...
scanning hidden autostart entries ...
scanning hidden files ...
scan completed successfully
hidden files: 0
--------------------- LOCKED REGISTRY KEYS ---------------------
@Denied: (A 2) (Everyone)
@Denied: (A 2) (Everyone)
--------------------- DLLs Loaded Under Running Processes ---------------------
- - - - - - - > 'explorer.exe'(1512)
c:\program files\Internet Download Manager\IDMShellExt.dll
------------------------ Other Running Processes ------------------------
c:\program files\Java\jre6\bin\jqs.exe
c:\program files\Analog Devices\SoundMAX\SMAgent.exe
c:\program files\TuneUp Utilities 2011\TuneUpUtilitiesApp32.exe
c:\program files\Skype\Plugin Manager\skypePM.exe
Completion time: 2011-03-17 16:18:35 - machine was rebooted
ComboFix-quarantined-files.txt 2011-03-17 08:18
Pre-Run: 34,524,835,840 bytes free
Post-Run: 34,606,751,744 bytes free
[boot loader]
[operating systems]
c:\cmdcons\BOOTSECT.DAT="Microsoft Windows Recovery Console" /cmdcons
UnsupportedDebug="do not select this" /debug
multi(0)disk(0)rdisk(0)partition(1)\WINDOWS="Microsoft Windows XP Professional" /noexecute=optin /fastdetect
- - End Of File - - FE3A13C01CB0FCD2806A4B297CB2EABB

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#2 Casey_boy


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Posted 23 March 2011 - 10:40 AM

Hello and welcome to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

Please take note:

  • If you have since resolved the original problem you were having, we would appreciate you letting us know.
  • If you are unable to create a log because your computer cannot start up successfully please provide detailed information about your installed Windows Operating System including the Version, Edition and if it is a 32bit or a 64bit system.
    • If you are unsure about any of these characteristics just post what you can and we will guide you.
  • Please tell us if you have your original Windows CD/DVD available.
  • If you are unable to perform the steps we have recommended please try one more time and if unsuccessful alert us of such and we will design an alternate means of obtaining the necessary information.
  • If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.
  • Upon completing the steps below another staff member will review your topic an do their best to resolve your issues.
  • If you have already posted a DDS log, please do so again, as your situation may have changed.
  • Use the 'Add Reply' and add the new log to this thread.

We need to see some information about what is happening in your machine. Please perform the following scan again:

  • Download DDS by sUBs from one of the following links if you no longer have it available. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explanation about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE

We also need a new log from the GMER anti-rootkit Scanner.

Please note that if you are running a 64-bit version of Windows you will not be able to run GMER and you may skip this step.

Please first disable any CD emulation programs using the steps found in this topic:

Why we request you disable CD Emulation when receiving Malware Removal Advice

Then create another GMER log and post it as an attachment to the reply where you post your new DDS log. Instructions on how to properly create a GMER log can be found here:

How to create a GMER log

Thanks and again sorry for the delay.


If I have been helping you and I do not reply within 48hours, feel free to send me a PM.

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#3 SweetTech


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Posted 30 March 2011 - 08:48 AM

Due to the lack of feedback, this topic is now closed.In the event you still have problems, please send me or any Moderator a Private Message and ask them to reopen this topic within the next 5 days.

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The instructions seen in this post have been specifically tailored to this user and the issues they are experiencing with their computer. If you think you have a similar problem, please first read this topic, and then begin your own, new thread. I do not offer private support via Private Message.

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