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29 viruses, or 1 posing as windows security?


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#1 AngInDen

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Posted 16 March 2011 - 08:50 PM

I have a Windows XP Professional operating system on a T40 IBM laptop computer.
Last night, I closed it, letting it go into sleep mode for the night - everything was fully functional, as I had surfed the web the night before.
This morning, i open the computer to find a message from the taskbar - ''Windows Security'' had found 29 Viruses. I try to find a way to get rid of said viruses, but Windows Security said I had to register my computer or buy the full program. So, I decided to use a program I already had - BitDefender Anti-Virus. I started a deep system scan, hoping it would find something.
After a while, I became impatient and stopped the scan, restarting my computer. I hoped this would clear the problem.... but it did not. Upon restarting, I noticed none of the usual applications started - MSN messenger, and BitDefender didn't start up as they should have.
I consult a few of my friends, and they say to try a system restore.
Upon going to my control panel and clicking 'system restore' on the side bar, a window pops up saying I need to select what to run the file on.
Usually, a .exe runs off the operating system, right?
I try again, same thing. I try different .EXE files, and they did the same thing. By now, I began to worry.
I ended up restarting my computer and going into safe mode, where I was then able to run a system restore. I set it to a point a week and a half earlier, to the 6th. But, when the computer restarted, it still had the same problems.
I decided to head to a local computer repair store to see if they could figure it out.
They told me they couldn't do anything with my computer without a registration key (some code that was supposed to be on the bottom near the battery) which was purposefully removed before I had obtained the T40 computer. However, they did tell me the 'Windows Security' acted much like a single virus, loading up with 'viruses' and asking for money to get rid of them.
Then they told me to try this site for some help, because they could not.

....Here I am, looking for it. Can anyone tell me how to ID, find, and destroy the Virus(es)?

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#2 Elise

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Posted 17 March 2011 - 06:09 AM

Hello, and welcome to Bleeping Computer!

I have deleted the other topic you made (the one you edited).

MALWAREBYTES ANTIMALWARE
-------------------------------------------
Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
alternate download link 2

MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Full Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.

regards, Elise


"Now faith is the substance of things hoped for, the evidence of things not seen."

 

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