If using an IBM, Sony, HP, Compaq, Toshiba, Gateway, Dell or Packard Bell machine, you may not
have an original CD Disk
. By policy
Microsoft no longer allows OEM manufactures to include the original Windows CD-ROM on computers sold with Windows preinstalled. Instead, most computers manufactured and sold by OEM vendors come with a vendor-specific Recovery Disk or Recovery Partition
for performing a clean "factory restore
" that will reformat your hard drive, remove all data and restore the computer to the state it was in when you first purchased it. Also be sure to read Technology Advisory Recovery Media
.[/color] If you are doing a restore due to malware infection please be aware that if the recovery partition has become infected, you will need to contact the manufacturer, explain what happened and ask them to send full recovery disks to use instead.
There are several ways to to perform a factory restore of Windows depending on the type (Make/Model) of computer you have.
For a Dell computer, see:
• How To Restore or Reinstall Windows on a Dell Computer
• Restoring Your Computer's Software to the Factory Settings
• Inside the Dell PC Restore Partition
• Dell Support
Ordering new or replacement Recovery Disks
...you will need to contact the manufacturer for your machine, explain what happened and ask them to send full recovery disks: