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Fake virus pop up...computer is dead now.


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#1 motoxfmx27

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Posted 16 March 2011 - 11:34 AM

I believe this section is the best section to post my problem in.

I recently had a fake virus program pop up on my computer screen. The computer is a quite old Dell desktop. It is a Dimension E310 model. After the fake virus program popped up, I shut down the computer. When trying to restart the computer, it will turn on, the Dell page will load, and then I get this message: "Loading PBR for descriptor 2...done." The computer is completely unresponsive after that error message flashes. It's just a blank, black screen. It will not boot up in safe mode, etc.

I have searched online for fixes. It seems that having a Windows recovery disc or restoring the computer to factory settings are the only options. I have no idea where the Windows disc is. I don't have much saved on this computer, so I'm not opposed to restoring it for factory settings. What about buying a new hard drive? Would a new hard drive fix this problem?

I am not computer savvy, as I'm sure you can tell by my questions, so any help is appreciated.

Thanks,
Brian

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#2 quietman7

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Posted 16 March 2011 - 12:46 PM

If using an IBM, Sony, HP, Compaq, Toshiba, Gateway, Dell or Packard Bell machine, you may not have an original CD Disk. By policy Microsoft no longer allows OEM manufactures to include the original Windows CD-ROM on computers sold with Windows preinstalled. Instead, most computers manufactured and sold by OEM vendors come with a vendor-specific Recovery Disk or Recovery Partition for performing a clean "factory restore" that will reformat your hard drive, remove all data and restore the computer to the state it was in when you first purchased it. Also be sure to read Technology Advisory Recovery Media.[/color] If you are doing a restore due to malware infection please be aware that if the recovery partition has become infected, you will need to contact the manufacturer, explain what happened and ask them to send full recovery disks to use instead.

There are several ways to to perform a factory restore of Windows depending on the type (Make/Model) of computer you have.

For a Dell computer, see:
How To Restore or Reinstall Windows on a Dell Computer
Restoring Your Computer's Software to the Factory Settings
Inside the Dell PC Restore Partition
Dell Support

Ordering new or replacement Recovery Disks...you will need to contact the manufacturer for your machine, explain what happened and ask them to send full recovery disks:
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