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PLEASE HELP SUPER IMPORTANT


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#1 L_A_M

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Posted 15 March 2011 - 11:44 PM

Please, please help!

I got infected with System Tool and it isn't letting my use antimalwarebytes, hitman pro, system restore, or install anything new.

PLEASE, I'm in tears here, I don't know what happened, I'm shaking I JUST NEED HELP!!! If my mom finds out she'll think I've been going on porn websites but I haven't, I'm a good girl! Please, I know this is rambly, but I've never been so panicked in my life!!!

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#2 cryptodan

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Posted 15 March 2011 - 11:46 PM

Please have a read here: How do I remove System Tool?

#3 Suicide King

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Posted 16 March 2011 - 12:04 AM

Relax. It's going to be fine. Just follow the instructions cryptodan posted. System Tool is a pretty common one.

#4 L_A_M

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Posted 16 March 2011 - 07:56 AM

:busy:

Thank you so very much!

It's not on my computer... but I didn't do what you suggested. I went into safe mode, and just did a system restore. Now I'm running Malwarebytes Anti-Malware. It seems to have worked (my desktop is back to normal... it let me run malwarebytes, etc.), but seeing as how you're the proffessionals (or at the very least, a lot more knowledgable than me), do you think this should work?

Once again, thank you SO MUCH. I felt so stupid, because I tell people I 'know a lot about computers', but the second I got a virus, I freaked. Thank you thank you thank you! :clapping: :clapping:

#5 quietman7

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Posted 16 March 2011 - 09:04 AM

If my mom finds out she'll think I've been going on porn websites but I haven't,

Ask your mom to read How Malware Spreads - How did I get infected which explains the most common ways malware is contracted and spread.
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#6 cryptodan

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Posted 16 March 2011 - 09:11 AM

Running system restore on an infected machine is a good way to reinfect yourself, because some malware is designed to infect the system restore points so that you keep on reinfecting yourself.

#7 quietman7

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Posted 16 March 2011 - 09:24 AM

cryptodan is correct.

System Restore is the feature that protects your computer by monitoring a core set of system and application files and by creating backups (snapshots saved as restore points) of vital system configurations and files before changes are made. These restore points are stored in the System Volume Information (SVI) folder and can be used to "roll back" the computer to a clean working state in the event of a problem. This makes it possible to undo harmful changes to your system configurations including registry modifications made by software or malware by reverting the operating systems configuration to an earlier date. Keep in mind that System Restore will back up the good as well as malevolent files, so when malware is present on the system it may be included in some restore points.

Sometimes this method of recovery works but other times it may not since System Restore was not designed to be a virus or malware removal tool. Whether it will be successful depends on what type of infection you are dealing with, what damage the malware has already caused, whether it disabled System Restore and if not, and what is restored during the process.

This is what mvps.org has to say:

NO. System Restore was not designed to be a virus or spyware removal tool and should not be depended on to do so. Click here for more information on virus and spyware removal.

Can I use System Restore to remove virus or malware infection?
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#8 L_A_M

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Posted 16 March 2011 - 11:19 AM

I ran malwarebytes and it didn't find anything, and there's no sign of system tool anywhere. Should I still go through the whole process to get rid of it? I mean, I would expect that it would've come up by now (it's been 3 hours since I used system restore), and everything it wouldn't let me do or run (security programs, Word, the control panel) is working fine. If you think I still should, I will, but I really don't want to do anything unneccesary, as my laptop is ancient and very, very, very slow.

#9 quietman7

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Posted 16 March 2011 - 11:27 AM

If slowness has been the norm, then just monitor your machine closely the next few days.

You can always get a second opinion by performing an Online Virus Scan:-- Kaspersky and F-Secure requires free Java Runtime Environment (JRE) to be installed before scanning for malware.

Note: Slowness and performance issues as you describe are not uncommon, especially with older computers. You may want to try some of the suggestions provided in Slow Computer/Browser? Check here first; it may not be malware. There are reasons for slowness and poor performance besides malware - i.e. disk fragmentation, disk errors, corrupt system files, too many startup programs, unnecessary services running, too many browser Add-ons/toolbars, failure to clear browser cache, not enough RAM, dirty hardware components, etc. As you use your system it becomes filled with more files/programs and has a natural tendency to slow down so cleaning and regular maintenance is essential. Incompatible browser extensions and add-ons can impact system performance and cause compatibility issues such as application hangs (freezing).
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