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BSoD nvstor64.sys, crashing every day


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#1 supertoy

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Posted 15 March 2011 - 10:54 PM

Computer is crashing about once or twice a day for the past month. Per the dump file, and BSoD message it's nvstor64.sys. I have a nVidia GeForce 9100

The graphic drivers are current, yet it still crashes.

This is the latest dump file I could find, the BSoD message I caught just a few minutes ago is still pointing to nvstor64.sys.

Also, after the crash is tries to reboot. Every time it fails when trying to detect my drives. I usually have to reboot several times before it finally "turns over" and detects the drives.

This has been going on for some time now, just a few days ago I was able to get some hard evidence on what was happening.

Obvious question: How do I stop the crashes?


Dump File : Mini020811-01.dmp
Crash Time : 2/9/2011 12:25:20 AM
Bug Check String : DRIVER_IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x000000d1
Parameter 1 : 00000000`000001d4
Parameter 2 : 00000000`00000002
Parameter 3 : 00000000`00000000
Parameter 4 : fffffa60`00a19376
Caused By Driver : nvstor64.sys
Caused By Address : nvstor64.sys+c376
File Description :
Product Name :
Company :
File Version :
Processor : x64
Computer Name :
Full Path : C:\Windows\Minidump\Mini020811-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 6002
Dump File Size : 288,768


Host Name:
OS Name: Microsoftr Windows VistaT Home Premium
OS Version: 6.0.6002 Service Pack 2 Build 6002
OS Manufacturer: Microsoft Corporation
OS Configuration: Standalone Workstation
OS Build Type: Multiprocessor Free
Registered Owner:
Registered Organization: Hewlett-Packard Company
Product ID:
Original Install Date: 12/16/2010, 6:00:50 PM
System Boot Time: 3/15/2011, 10:00:29 PM
System Manufacturer: HP-Pavilion
System Model: NP200AA-ABA a6720y
System Type: x64-based PC
Processor(s): 1 Processor(s) Installed.
[01]: AMD64 Family 16 Model 2 Stepping 3 Authentic
~1100 Mhz
BIOS Version: American Megatrends Inc. 5.08 , 2/3/2009
Windows Directory: C:\Windows
System Directory: C:\Windows\system32
Boot Device: \Device\HarddiskVolume1
System Locale: en-us;English (United States)
Input Locale: en-us;English (United States)
Time Zone: (GMT-06:00) Central Time (US & Canada)
Total Physical Memory: 5,886 MB
Available Physical Memory: 3,985 MB
Page File: Max Size: 11,981 MB
Page File: Available: 9,929 MB
Page File: In Use: 2,052 MB
Page File Location(s): C:\pagefile.sys
Domain: WORKGROUP
Logon Server:

[183]: 940157
Network Card(s): 2 NIC(s) Installed.
[01]: NVIDIA nForce 10/100 Mbps Ethernet
Connection Name: Local Area Connection
Status: Media disconnected
[02]: USB Wireless 802.11 b/g Adaptor
Connection Name: Wireless Network Connection
DHCP Enabled: Yes
DHCP Server:
IP address(es)
[01]:
[02]:

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#2 Broni

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Posted 15 March 2011 - 10:54 PM

Download BlueScreenView (in Zip file)
No installation required.
Unzip downloaded file and double click on BlueScreenView.exe file to run the program.
When scanning is done, go Edit>Select All.
Go File>Save Selected Items, and save the report as BSOD.txt.
Open BSOD.txt in Notepad, copy all content, and paste it into your next reply.

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#3 supertoy

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Posted 15 March 2011 - 11:41 PM

That's pretty much what I did, but free handed it. But here's the .txt info.

Even though I've been getting the BSoD, I only have these two .DMP logs.



==================================================
Dump File : Mini020811-01.dmp
Crash Time : 2/9/2011 12:25:20 AM
Bug Check String : DRIVER_IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x000000d1
Parameter 1 : 00000000`000001d4
Parameter 2 : 00000000`00000002
Parameter 3 : 00000000`00000000
Parameter 4 : fffffa60`00a19376
Caused By Driver : nvstor64.sys
Caused By Address : nvstor64.sys+c376
File Description :
Product Name :
Company :
File Version :
Processor : x64
Computer Name :
Full Path : C:\Windows\Minidump\Mini020811-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 6002
Dump File Size : 288,768
==================================================

==================================================
Dump File : Mini121710-01.dmp
Crash Time : 12/17/2010 7:53:46 PM
Bug Check String : DRIVER_IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x000000d1
Parameter 1 : 00000000`000001d4
Parameter 2 : 00000000`00000002
Parameter 3 : 00000000`00000000
Parameter 4 : fffffa60`00a19376
Caused By Driver : nvstor64.sys
Caused By Address : nvstor64.sys+c376
File Description :
Product Name :
Company :
File Version :
Processor : x64
Computer Name :
Full Path : C:\Windows\Minidump\Mini121710-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 6001
Dump File Size : 272,352
==================================================

#4 Broni

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Posted 15 March 2011 - 11:57 PM

nvstor64.sys is your hard drive controller driver (nVidia nForce Serial ATA Controller).

Run hard drive diagnostics: http://www.tacktech.com/display.cfm?ttid=287 (or http://www.bleepingcomputer.com/forums/index.php?showtopic=28744&hl=hard+drive+diagnostic)
Make sure, you select tool, which is appropriate for the brand of your hard drive.
Depending on the program, it'll create bootable floppy, or bootable CD.
If downloaded file is of .iso type, use ImgBurn: http://www.imgburn.com/ to burn .iso file to a CD (select "Write image file to disc" option), to make the CD bootable.
For Toshiba hard drives, see here: http://sdd.toshiba.com/main.aspx?Path=ServicesSupport/FujitsuDrivesUSandCanada/SoftwareUtilities#diagnostic

Note : If you do not know how to set your computer to boot from CD follow the steps HERE

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#5 supertoy

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Posted 16 March 2011 - 08:21 PM

If it seems to be the nvstor64.sys that causing the crash, could I not just update the drivers for my nVidia nForce Serial ATA Controller?

#6 Broni

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Posted 16 March 2011 - 08:37 PM

You could try that first.
Go to HP site and see what they have.
If they don't have anything newer, you can simply reinstall your current driver.

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#7 supertoy

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Posted 16 March 2011 - 08:57 PM

Ok, just updated drivers from HP. I guess there isn't a sure fire way to know if this worked or not. Fingers crossed.

#8 Broni

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Posted 16 March 2011 - 09:01 PM

I'll be around :)

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#9 supertoy

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Posted 16 March 2011 - 09:28 PM

Crud...I installed the drivers from HP, and it just crashed again. Downloading from nVidia this time.

#10 Broni

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Posted 16 March 2011 - 09:32 PM

If it fails again, run hard drive diagnostic.

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#11 supertoy

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Posted 17 March 2011 - 06:25 AM

I installed to nVidia drivers and noticed the modified date for the nvstor64.sys had updated so I know I got a new version of that driver. Still crashing.

Just ran the hard drive diagnostic on both of my drives. Both passed the quick scan, but I'm afraid the PC won't hold up if I try to do an extended scan that could take a few hours to complete.

Edited by supertoy, 17 March 2011 - 06:27 AM.


#12 supertoy

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Posted 17 March 2011 - 03:56 PM

I was right, the computer didn't make it through the extended scan. I'm out of ideas, got anything else for me Bleeping Computer community?

#13 Broni

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Posted 17 March 2011 - 05:39 PM

What is your hard drive brand and which tool did you run?
Was the test run from bootable CD, or from within Windows?

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#14 supertoy

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Posted 17 March 2011 - 08:02 PM

I have Western Digital drives. I used their Data Lifegaurd tool, from within Windows. But I've decided to take another route. I have a few extra drives around here and I'm loading Windows onto one of them.

#15 Broni

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Posted 17 March 2011 - 09:01 PM

Yeah, if you suspect hard drive is having issues, it's always better to create bootable diagnostic CD, so hard drive is not involved in booting.

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