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ZDCNDIS5.SYS causing blue screen

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2 replies to this topic

#1 iNetworks


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  • Local time:12:49 PM

Posted 15 March 2011 - 10:44 AM

I have already posted this topic in this sub-forum but have not received any replies. I know that you all take time out of your day for free to help us so I'm not complaining at all. I just wanted to bring this back to the attention of everyone in hopes someone will see it and be able to get back to me. If I comitted a sin in doing so I apologize. Here is the post:


Hello all,

I was instructed to provide these logs for a possible malware scenario causing a blue screen. I posted originally in another thread but was told to run these programs and provide these logs. Here is my previous post, and you will find the logs attached and below the previous post:

Hello all,

I have a customer's computer blue screening at random intervals giving out the following:

The problem seems to be caused by the following file: ZDCNDIS5.sys


If this is the first time you've seen this stop error screen,
restart your computer. If this screen appears again, follow
these steps:

Check to make sure any new hardware or software is properly installed.
If this is a new installation, ask your hardware or software manufacturer
for any Windows updates you might need.

If problems continue, disable or remove any newly installed hardware
or software. Disable BIOS memory options such as caching or shadowing.
If you need to use safe mode to remove or disable components, restart
your computer, press F8 to select Advanced Startup Options, and then
select Safe Mode.

Technical Information:

*** STOP: 0x1000008e (0xc0000005, 0x804fa17e, 0xa6daba4c, 0x00000000)

*** ZDCNDIS5.sys - Address 0xba3f2af7 base at 0xba3f0000 DateStamp 0x44daec98

All the research I see points to this being malware related, so here's what I've done so far:

-Malwarebytes scan in safe mode - nothing
-avast full scan - nothing
-Kaspersky Rescue Disk - nothing
-Uploaded file to Jotti - nothing
-TDSSKiller - nothing

Perhaps I didn't exhaust my malware scanning enough, but after doing the above mentioned scans I'm very certain the computer itself is clean. I know this file is related to the ZDC Rawether for Windows. I don't know if this a separate software, or something embedded in the system file strutcture. I cannot find it in either Add/Remove programs or CCLeaner Uninstall programs to delete. There is no ZDC folder in Program Files. I'm running out of ideas and options here and the last thing I want to do is a fresh install. Does anyone have any ideas on what this is or how to remove this from the computer??

DDS (Ver_11-03-05.01) - NTFSx86
Run by John at 15:24:39.03 on Thu 03/10/2011
Internet Explorer: 8.0.6001.18702
Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.2037.1359 [GMT -5:00]
AV: ESET NOD32 Antivirus 4.2 *Enabled/Updated* {E5E70D32-0101-4F12-8FB0-D96ACA4F34C0}
============== Running Processes ===============
C:\WINDOWS\system32\svchost -k DcomLaunch
C:\WINDOWS\System32\svchost.exe -k netsvcs
C:\Program Files\Common Files\AOL\ACS\AOLAcsd.exe
C:\Program Files\ESET\ESET NOD32 Antivirus\ekrn.exe
C:\WINDOWS\system32\svchost.exe -k hpdevmgmt
C:\Program Files\Kaseya\INTWRK45624382098437\AgentMon.exe
C:\WINDOWS\System32\svchost.exe -k HPZ12
C:\WINDOWS\System32\svchost.exe -k HPZ12
C:\WINDOWS\system32\svchost.exe -k imgsvc
C:\Program Files\RealVNC\VNC4\WinVNC4.exe
C:\Program Files\RealVNC\VNC4\vncclipboard.exe
C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe
C:\Program Files\Common Files\AOL\1214095976\ee\AOLSoftware.exe
C:\Program Files\Adobe\Acrobat 8.0\Acrobat\Acrotray.exe
C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe
C:\Program Files\ESET\ESET NOD32 Antivirus\egui.exe
C:\Program Files\Kaseya\INTWRK45624382098437\KaUsrTsk.exe
C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe
C:\Program Files\PFU\ScanSnap\CardMinder V3.1\CardLauncher.exe
C:\Program Files\Digital Line Detect\DLG.exe
C:\Program Files\palmOne\Hotsync.exe
C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
C:\Program Files\Common Files\Macrovision Shared\FLEXnet Publisher\FNPLicensingService.exe
c:\program files\common files\aol\1214095976\ee\services\antiSpywareApp\ver2_0_32_1\AOLSP Scheduler.exe
C:\Program Files\Common Files\AOL\1214095976\EE\aolsoftware.exe
C:\Program Files\HP\Digital Imaging\bin\hpqSTE08.exe
C:\Program Files\Dell Support Center\pcdrcui.exe
C:\Program Files\Dell Support Center\pcdrrealtime.p5x
C:\Documents and Settings\John\Desktop\dds.scr
============== Pseudo HJT Report ===============
uStart Page = hxxp://www.aol.com
uSearch Page = hxxp://www.google.com/hws/sb/dell-usuk/en/side.html?channel=us
uDefault_Page_URL = www.google.com/ig/dell?hl=en&client=dell-usuk&channel=us&ibd=3080622
uSearchMigratedDefaultURL = hxxp://www.google.com/search?q={searchTerms}&sourceid=ie7&rls=com.microsoft:en-US&ie=utf8&oe=utf8
uInternet Connection Wizard,ShellNext = hxxp://www.google.com/ig/dell?hl=en&client=dell-usuk&channel=us&ibd=3080622
uSearchAssistant = hxxp://www.google.com/ie
uSearchURL,(Default) = hxxp://www.google.com/search?q=%s
uURLSearchHooks: AOLMAILTBSearch Class: {98572e47-b5fe-43de-9aea-492a1d3064cd} - c:\program files\aol email toolbar\aolmailtb.dll
uURLSearchHooks: AOL Toolbar Search Class: {f0e98552-8e47-4c6c-9b3a-11ab0549f94d} - c:\program files\aol toolbar\aoltb.dll
mURLSearchHooks: AOLMAILTBSearch Class: {98572e47-b5fe-43de-9aea-492a1d3064cd} - c:\program files\aol email toolbar\aolmailtb.dll
mURLSearchHooks: AOL Toolbar Search Class: {f0e98552-8e47-4c6c-9b3a-11ab0549f94d} - c:\program files\aol toolbar\aoltb.dll
BHO: Adobe PDF Reader Link Helper: {06849e9f-c8d7-4d59-b87d-784b7d6be0b3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelper.dll
BHO: AOL Toolbar Loader: {3ef64538-8b54-4573-b48f-4d34b0238ab2} - c:\program files\aol toolbar\aoltb.dll
BHO: SSVHelper Class: {761497bb-d6f0-462c-b6eb-d4daf1d92d43} - c:\program files\java\jre1.6.0_05\bin\ssv.dll
BHO: Adobe PDF Conversion Toolbar Helper: {ae7cd045-e861-484f-8273-0445ee161910} - c:\program files\adobe\acrobat 8.0\acrobat\AcroIEFavClient.dll
BHO: Google Toolbar Notifier BHO: {af69de43-7d58-4638-b6fa-ce66b5ad205d} - c:\program files\google\googletoolbarnotifier\5.6.5805.1910\swg.dll
BHO: CBrowserHelperObject Object: {ca6319c0-31b7-401e-a518-a07c3db8f777} - c:\program files\dell\bae\BAE.dll
BHO: AOL Email Toolbar Loader: {fbea8524-8c72-4208-9d12-7fb73e9926eb} - c:\program files\aol email toolbar\aolmailtb.dll
TB: Adobe PDF: {47833539-d0c5-4125-9fa8-0819e2eaac93} - c:\program files\adobe\acrobat 8.0\acrobat\AcroIEFavClient.dll
TB: AOL Toolbar: {ba00b7b1-0351-477a-b948-23e3ee5a73d4} - c:\program files\aol toolbar\aoltb.dll
TB: AOL Email Toolbar: {a3704fa3-dbf6-46b5-b95e-0677dfd39577} - c:\program files\aol email toolbar\aolmailtb.dll
TB: {4B3803EA-5230-4DC3-A7FC-33638F3D3542} - No File
TB: {D7E97865-918F-41E4-9CD0-25AB1C574CE8} - No File
TB: Yahoo! Toolbar: {ef99bd32-c1fb-11d2-892f-0090271d4f88} -
EB: Adobe PDF: {182ec0be-5110-49c8-a062-beb1d02a220b} - c:\program files\adobe\acrobat 8.0\acrobat\AcroIEFavClient.dll
EB: Real.com: {fe54fa40-d68c-11d2-98fa-00c0f0318afe} - c:\windows\system32\Shdocvw.dll
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
uRun: [ISUSScheduler] "c:\program files\common files\installshield\updateservice\issch.exe" -start
uRun: [swg] "c:\program files\google\googletoolbarnotifier\GoogleToolbarNotifier.exe"
mRun: [IgfxTray] c:\windows\system32\igfxtray.exe
mRun: [HotKeysCmds] c:\windows\system32\hkcmd.exe
mRun: [Persistence] c:\windows\system32\igfxpers.exe
mRun: [Google Desktop Search] "c:\program files\google\google desktop search\GoogleDesktop.exe" /startup
mRun: [HostManager] c:\program files\common files\aol\1214095976\ee\AOLSoftware.exe
mRun: [Acrobat Assistant 8.0] "c:\program files\adobe\acrobat 8.0\acrobat\Acrotray.exe"
mRun: [Adobe Reader Speed Launcher] "c:\program files\adobe\reader 8.0\reader\Reader_sl.exe"
mRun: [egui] "c:\program files\eset\eset nod32 antivirus\egui.exe" /hide /waitservice
mRun: [QuickFinder Scheduler] "c:\program files\wordperfect office x3\programs\QFSCHD130.EXE"
mRun: [ISUSPM Startup] "c:\program files\common files\installshield\updateservice\isuspm.exe" -startup
mRun: [KASHINTWRK45624382098437] "c:\program files\kaseya\intwrk45624382098437\KaUsrTsk.exe"
mRun: [HP Software Update] c:\program files\hp\hp software update\HPWuSchd2.exe
mRun: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k
StartupFolder: c:\docume~1\john\startm~1\programs\startup\palmon~1.lnk - c:\program files\palmone\register.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\cardmi~1.lnk - c:\program files\pfu\scansnap\cardminder v3.1\CardLauncher.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\digita~1.lnk - c:\program files\digital line detect\DLG.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\hotsyn~1.lnk - c:\program files\palmone\Hotsync.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\hpdigi~1.lnk - c:\program files\hp\digital imaging\bin\hpqtra08.exe
IE: &AOL Email Toolbar Search - c:\documents and settings\all users\application data\aol email toolbar\ietoolbar\resources\en-us\local\search.html
IE: Append to existing PDF - c:\program files\adobe\acrobat 8.0\acrobat\AcroIEFavClient.dll/AcroIEAppend.html
IE: Convert link target to Adobe PDF - c:\program files\adobe\acrobat 8.0\acrobat\AcroIEFavClient.dll/AcroIECapture.html
IE: Convert link target to existing PDF - c:\program files\adobe\acrobat 8.0\acrobat\AcroIEFavClient.dll/AcroIEAppend.html
IE: Convert selected links to Adobe PDF - c:\program files\adobe\acrobat 8.0\acrobat\AcroIEFavClient.dll/AcroIECaptureSelLinks.html
IE: Convert selected links to existing PDF - c:\program files\adobe\acrobat 8.0\acrobat\AcroIEFavClient.dll/AcroIEAppendSelLinks.html
IE: Convert selection to Adobe PDF - c:\program files\adobe\acrobat 8.0\acrobat\AcroIEFavClient.dll/AcroIECapture.html
IE: Convert selection to existing PDF - c:\program files\adobe\acrobat 8.0\acrobat\AcroIEFavClient.dll/AcroIEAppend.html
IE: Convert to Adobe PDF - c:\program files\adobe\acrobat 8.0\acrobat\AcroIEFavClient.dll/AcroIECapture.html
IE: E&xport to Microsoft Excel - c:\progra~1\micros~3\office11\EXCEL.EXE/3000
IE: Google Sidewiki... - c:\program files\google\google toolbar\component\GoogleToolbarDynamic_mui_en_E11712C84EA7E12B.dll/cmsidewiki.html
IE: Open with WordPerfect - c:\program files\wordperfect office x3\programs\WPLauncher.hta
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
IE: {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - {CAFEEFAC-0016-0000-0005-ABCDEFFEDCBC} - c:\program files\java\jre1.6.0_05\bin\ssv.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~3\office11\REFIEBAR.DLL
IE: {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - {FE54FA40-D68C-11d2-98FA-00C0F0318AFE} - c:\windows\system32\Shdocvw.dll
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_05-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0005-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_05-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_05-windows-i586.cab
Notify: GoToAssist - c:\program files\citrix\gotoassist\514\G2AWinLogon.dll
Notify: igfxcui - igfxdev.dll
AppInit_DLLs: c:\progra~1\google\google~2\GOEC62~1.DLL
SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll
============= SERVICES / DRIVERS ===============
R1 ehdrv;ehdrv;c:\windows\system32\drivers\ehdrv.sys [2010-2-22 114984]
R1 epfwtdir;epfwtdir;c:\windows\system32\drivers\epfwtdir.sys [2010-2-22 95872]
R1 oxpar;%OXPAR.SVCDESC%;c:\windows\system32\drivers\oxpar.sys [2008-8-19 80128]
R2 ekrn;ESET Service;c:\program files\eset\eset nod32 antivirus\ekrn.exe [2010-2-22 810120]
R2 KAINTWRK45624382098437;Kaseya Agent;c:\program files\kaseya\intwrk45624382098437\AgentMon.exe [2010-9-9 835584]
R2 ZDCNDIS5;ZDCNDIS5 NDIS Protocol Driver;c:\windows\system32\ZDCndis5.sys [2008-8-5 19072]
R3 KAPFA;KAPFA;c:\windows\system32\drivers\KAPFA.sys [2010-9-9 17920]
R3 oxmep;OXPCI support driver;c:\windows\system32\drivers\oxmep.sys [2008-8-19 5120]
R3 PCDSRVC{E9D79540-57D5953E-06020101}_0;PCDSRVC{E9D79540-57D5953E-06020101}_0 - PCDR Kernel Mode Service Helper Driver;c:\program files\dell support center\pcdsrvc.pkms [2010-11-17 21744]
S2 gupdate1c95c761e9f0d6a;Google Update Service (gupdate1c95c761e9f0d6a);c:\program files\google\update\GoogleUpdate.exe [2008-12-12 133104]
S3 USB-100;Linksys EtherFast 10/100 Compact USB Network Adapter;c:\windows\system32\drivers\USB100M.SYS [2008-8-1 27519]
=============== Created Last 30 ================
2011-03-07 13:22:42 -------- d---a-w- C:\Kaspersky Rescue Disk 10.0
2011-02-09 13:53:52 270848 ------w- c:\windows\system32\dllcache\sbe.dll
2011-02-09 13:53:52 186880 ------w- c:\windows\system32\dllcache\encdec.dll
==================== Find3M ====================
2011-02-09 13:53:52 270848 ----a-w- c:\windows\system32\sbe.dll
2011-02-09 13:53:52 186880 ----a-w- c:\windows\system32\encdec.dll
2011-02-02 07:58:35 2067456 ----a-w- c:\windows\system32\mstscax.dll
2011-01-27 11:57:06 677888 ----a-w- c:\windows\system32\mstsc.exe
2011-01-26 01:15:38 135168 ----a-w- c:\windows\system32\KaseyaSP.dll
2011-01-21 14:44:37 439296 ----a-w- c:\windows\system32\shimgvw.dll
2011-01-07 14:09:02 290048 ----a-w- c:\windows\system32\atmfd.dll
2010-12-31 13:10:33 1854976 ----a-w- c:\windows\system32\win32k.sys
2010-12-24 18:47:43 848 --sha-w- c:\windows\system32\KGyGaAvL.sys
2010-12-22 12:34:28 301568 ----a-w- c:\windows\system32\kerberos.dll
2010-12-20 23:59:20 916480 ----a-w- c:\windows\system32\wininet.dll
2010-12-20 23:59:19 43520 ----a-w- c:\windows\system32\licmgr10.dll
2010-12-20 23:59:19 1469440 ------w- c:\windows\system32\inetcpl.cpl
2010-12-20 17:26:00 730112 ----a-w- c:\windows\system32\lsasrv.dll
2010-12-20 12:55:26 385024 ----a-w- c:\windows\system32\html.iec
============= FINISH: 15:25:11.59 ===============

Attached Files

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#2 iNetworks

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  • Local time:12:49 PM

Posted 15 March 2011 - 03:20 PM

MODS: My original thread was picked up today by a team member and is being addressed. PLEASE DELETE THIS THREAD as it is no longer necessary.

Thank you

#3 SweetTech


    Agent ST

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Posted 15 March 2011 - 04:18 PM

Closing this thread as it is a duplicate of this one: http://www.bleepingcomputer.com/forums/topic384323.html/page__p__2164396__fromsearch__1#entry2164396

Have I helped you? If you'd like to assist in the fight against malware, click here Posted Image

The instructions seen in this post have been specifically tailored to this user and the issues they are experiencing with their computer. If you think you have a similar problem, please first read this topic, and then begin your own, new thread. I do not offer private support via Private Message.

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