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XP Freezes During Log In...


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#1 Rogue_23

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Posted 15 March 2011 - 12:48 AM

FYI - I originally posted this here, thinking I had a malware/virus problem:
http://www.bleepingcomputer.com/forums/topic383800.html/page__pid__2169460

After things came back clean, it was recommended I post here for help. Here is the text of my original post in that thread:

-----
My computer froze at a seemingly random time while attempting to copy file from one drive to another. After a hard reboot, I have been unable to successfully log in to Windows. I enter my username and password, Windows plays the startup sound, and then just as the desktop icons are being displayed, everything freezes and one of the icons ends up looking distorted and many do not display.

Originally, I thought it could be a hard drive problem, but after running SpinRite, all seems well there.

I used System Restore (from Safe Mode) and went back as far as I could go, but that didn't change anything.

I CAN boot into Safe Mode successfully. I ran Malware Bytes and found 0 threats. Strangely though, AVG is "missing" from my computer, which was my first indication that I could be infected. I attempted to install AVG, but it fails toward the end of the installation process. I did get Avast to install and run, but then it suddenly was disable and I was unable to "Fix It" or update it, again making me think something fishy is going on.
-----

Update since then: Now I don't even reach the login box on a normal boot. Just as it starts to display, it freezes and looks distorted. And on a previous boot attempt, I didn't get into Windows at all, but instead reach a blue screen that quickly flashed on the monitor and then disappeared as the computer rebooted itself. Only visible for a second, I saw something about a hardware problems toward the bottom of the message, but that was all I could make out.

Any help in getting my computer back up and running, if possible, would be appreciated.

Thanks,
Mark

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#2 dc3

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Posted 15 March 2011 - 09:51 AM

If you can still boot into Safe Mode try using the Last Known Good configuration.

If this fails boot into Safe Mode and use the instructions below to stop the automatic restarts. Once this is done a error message will appear instead of rebooting. When this happens copy the error message and post it back here.

Instructions.

Start> right click on My Computer> Properties> Advanced> Startup and Recovery. Under startup and Recovery click on Settings, uncheck the box in Automatically restart under System failure.

What is the make and model of this computer?

Do you have a XP installation disk?

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#3 Rogue_23

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Posted 15 March 2011 - 10:53 AM

Hi there,

Thanks for the reply. I want to add to my original post that something "bad" is happening inside the computer now, as it is making an audible clicking sound when I try to boot it. I'm not sure what it is, but perhaps something with a hard drive, if I had to guess. It sounds like it's trying to do something and then abruptly being stopped, over and over.

I followed your instructions and the blue screen error message says there is a problem with this file:
ati2dvag

Apparently, the device driver got stuck in an infinite loop, which is says indicates a problem with the device driver or the device itself.

My computer is a Sony Vaio Pentium D 2.8 GHz computer running Windows XP Media Center Edition 2002, SP 3. I may have the original XP disk somewhere, but for now, let's assume I don't, as I have no idea where it is.

A quick Google search once I was able to read the blue screen (thank you!) shows this:
http://www.techspot.com/vb/topic15393.html

What do you think? Should I give that a try or do you recommend something else? They suggest:

Right click-mouse over My Computer
Properties
Hardware(Tab)
Device Manager(button)
Click [+] next to System devices
right-mouse on CPU to AGP Controller (or whatever your controller is called, mine was SiS AGP)
Update Driver(button)

Select Install from a list or specific location (Advanced)
Next(button)
Select Don't search. I will choose the driver to install.
Next(button)
Select PCI standard PCI-to-PCI bridge
Next(button)
Finish(button)
Reboot.

#4 Rogue_23

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Posted 15 March 2011 - 11:08 AM

Adding to that last post, I don't see a "CPU to AGP" controller in my Device Manager, but I do see the yellow "!" error under SCSI and RAID controllers for:
Roxio SoftScsi Host Adapter

We are beyond my computer knowledge level now, so I don't know if that is related to my problem or not.

Thank you for your help.

#5 dc3

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Posted 20 March 2011 - 12:30 AM

Hi Rogue_23,

I apologize for not getting back to you sooner, the power has been out here for the last two days as a result of heavy snow.

The clicking noise is of the greatest concern for the moment. This could well be the hdd, some start making a clicking noise when they start to fail, this is known as the click of death.

Please use the following link to find the manufacturer of you hdd.

How to Publish a Snapshot using Speccy

Once you have done that, go to the web site of the manufacturer and download and run their diagnostic test for the hdd. There is usually a short test and a long test. Please run the long test. If you have any questions regarding this please let me know.

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#6 Rogue_23

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Posted 20 March 2011 - 01:45 PM

I downloaded Speccy and ran it, but I get the following error message for the CPU, RAM, Motherboard, Graphics, and Hard Drive sections:
Cannot initialise SPC dll

I am running this from Safe Mode, because I am unable to get past the BSOD with any other login method.

Here is the screenshot:
http://speccy.piriform.com/results/i63RkULJ5AEdHc4embkPClS

Edited by Rogue_23, 20 March 2011 - 01:46 PM.


#7 dc3

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Posted 21 March 2011 - 07:58 AM

Please download BlueScreenView
No installation required.
Double click on BlueScreenView.exe file to run the program.
When scanning is done, go Edit>Select All.
Go File>Save Selected Items, and save the report as BSOD.txt.
Open BSOD.txt in Notepad, copy all content, and paste it into your next reply.

I need the model of this Vaio.

I would suggest that you start looking for that installation CD, you may need it.

The ati2dvag is your video driver. Once we know the model number of this computer we can find out what drivers you need to download.

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#8 Rogue_23

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Posted 21 March 2011 - 09:34 AM

The model number of my Vaio is PCV-A31L.

Here is the BlueScreenView Report:


==================================================
Dump File : Mini032111-01.dmp
Crash Time : 3/21/2011 11:25:46 AM
Bug Check String : THREAD_STUCK_IN_DEVICE_DRIVER
Bug Check Code : 0x100000ea
Parameter 1 : 0x89dc36d8
Parameter 2 : 0x89e61ca0
Parameter 3 : 0xba4e3cbc
Parameter 4 : 0x00000001
Caused By Driver : ati2cqag.dll
Caused By Address : ati2cqag.dll+10240
File Description : Central Memory Manager / Queue Server Module
Product Name : ATI Radeon Family
Company : ATI Technologies Inc.
File Version : 6.14.10.0278
Processor : 32-bit
Computer Name :
Full Path : C:\WINDOWS\Minidump\Mini032111-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 2600
Dump File Size : 98,304
==================================================

==================================================
Dump File : Mini032011-01.dmp
Crash Time : 3/20/2011 3:36:42 PM
Bug Check String : THREAD_STUCK_IN_DEVICE_DRIVER
Bug Check Code : 0x100000ea
Parameter 1 : 0x89dd0390
Parameter 2 : 0x89edd160
Parameter 3 : 0xba4dfcbc
Parameter 4 : 0x00000001
Caused By Driver : ati2cqag.dll
Caused By Address : ati2cqag.dll+104bf
File Description : Central Memory Manager / Queue Server Module
Product Name : ATI Radeon Family
Company : ATI Technologies Inc.
File Version : 6.14.10.0278
Processor : 32-bit
Computer Name :
Full Path : C:\WINDOWS\Minidump\Mini032011-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 2600
Dump File Size : 98,304
==================================================

==================================================
Dump File : Mini031511-01.dmp
Crash Time : 3/15/2011 12:50:15 PM
Bug Check String : THREAD_STUCK_IN_DEVICE_DRIVER
Bug Check Code : 0x100000ea
Parameter 1 : 0x89829020
Parameter 2 : 0x8aa53690
Parameter 3 : 0xba4e7cbc
Parameter 4 : 0x00000001
Caused By Driver : hal.dll
Caused By Address : hal.dll+c78
File Description : Hardware Abstraction Layer DLL
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 5.1.2600.5512 (xpsp.080413-2111)
Processor : 32-bit
Computer Name :
Full Path : C:\WINDOWS\Minidump\Mini031511-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 2600
Dump File Size : 98,304
==================================================

==================================================
Dump File : Mini031411-01.dmp
Crash Time : 3/14/2011 11:50:03 PM
Bug Check String : THREAD_STUCK_IN_DEVICE_DRIVER
Bug Check Code : 0x100000ea
Parameter 1 : 0x897a3da8
Parameter 2 : 0x8a032c38
Parameter 3 : 0xba4ebcbc
Parameter 4 : 0x00000001
Caused By Driver : ati2cqag.dll
Caused By Address : ati2cqag.dll+10485
File Description : Central Memory Manager / Queue Server Module
Product Name : ATI Radeon Family
Company : ATI Technologies Inc.
File Version : 6.14.10.0278
Processor : 32-bit
Computer Name :
Full Path : C:\WINDOWS\Minidump\Mini031411-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 2600
Dump File Size : 98,304
==================================================

==================================================
Dump File : Mini031311-01.dmp
Crash Time : 3/13/2011 9:59:12 PM
Bug Check String : THREAD_STUCK_IN_DEVICE_DRIVER
Bug Check Code : 0x100000ea
Parameter 1 : 0x89784020
Parameter 2 : 0x89e79890
Parameter 3 : 0xba4dfcbc
Parameter 4 : 0x00000001
Caused By Driver : win32k.sys
Caused By Address : win32k.sys+19942
File Description : Multi-User Win32 Driver
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 5.1.2600.6064 (xpsp_sp3_gdr.101231-1614)
Processor : 32-bit
Computer Name :
Full Path : C:\WINDOWS\Minidump\Mini031311-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 2600
Dump File Size : 98,304
==================================================

#9 dc3

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Posted 02 May 2011 - 10:46 PM

This indicative of either the graphics card or the video drivers. I would suggest updating the drivers.

The proper procedure for this is to download the drivers, uninstall the existing drivers, reboot and install the new drivers.

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#10 Rogue_23

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Posted 04 May 2011 - 10:45 AM

This indicative of either the graphics card or the video drivers. I would suggest updating the drivers.

The proper procedure for this is to download the drivers, uninstall the existing drivers, reboot and install the new drivers.


From the information provided above, are you able to point me to the proper drivers? Sorry if this is a dumb question, but I am not sure exactly what I am looking for.

Thanks.




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