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Virus Software won't run & computer turns itself off in Safe Mode


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8 replies to this topic

#1 quizo1

quizo1

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  • Local time:09:00 PM

Posted 14 March 2011 - 07:42 PM

I am running Windows XP Service Pack 3 on a Dell Inspiron 1501. Five days ago, the computer crashed [blue screen]. I booted from the XP disc and used the repair option to fix the system registry. The computer did start again, but I noticed that the typing was extremely slow. I tried to run McAfee, but although the icon was there, the program wouldn't start. I used a couple of online anti-virus scanners [Windows Live One and Stinger from McAfee]. They did remove some adware and viruses from the computer. Typing speed has improved, but I still can't run my anti-virus software and the computer shuts off completely if I start it in Safe Mode. Thank you so much in advance for your help!

Pat

.
DDS (Ver_11-03-05.01) - NTFSx86
Run by Patrick at 19:37:12.12 on Mon 03/14/2011
Internet Explorer: 6.0.2900.5512 BrowserJavaVersion: 1.6.0_18
Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.894.301 [GMT 0:00]
.
.
============== Running Processes ===============
.
C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
C:\WINDOWS\system32\svchost.exe -k WudfServiceGroup
svchost.exe
svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\Common Files\LogiShrd\LVMVFM\LVPrcSrv.exe
C:\Program Files\Common Files\Mcafee\McSvcHost\McSvHost.exe
C:\WINDOWS\system32\mfevtps.exe
C:\WINDOWS\system32\svchost.exe -k imgsvc
C:\WINDOWS\System32\WLTRYSVC.EXE
C:\WINDOWS\System32\bcmwltry.exe
C:\Program Files\Common Files\McAfee\SystemCore\mcshield.exe
C:\Program Files\Common Files\McAfee\SystemCore\mfefire.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\rundll32.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\Common Files\Java\Java Update\jusched.exe
C:\Program Files\ATI Technologies\ATI.ACE\Core-Static\MOM.exe
C:\Program Files\Roxio\Drag-to-Disc\DrgToDsc.exe
C:\Program Files\CyberLink\PowerDVD DX\PDVDDXSrv.exe
C:\WINDOWS\system32\WLTRAY.exe
C:\Program Files\Logitech\Logitech WebCam Software\LWS.exe
C:\WINDOWS\stsystra.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\DNA\btdna.exe
C:\WINDOWS\System32\svchost.exe -k HTTPFilter
C:\Program Files\Kontiki\KHost.exe
C:\Program Files\Common Files\Logishrd\LQCVFX\COCIManager.exe
C:\Program Files\ATI Technologies\ATI.ACE\Core-Static\ccc.exe
C:\Program Files\McAfee\VirusScan\mcods.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\Mozilla Firefox\plugin-container.exe
C:\Documents and Settings\Patrick\My Documents\Downloads\dds.scr
.
============== Pseudo HJT Report ===============
.
uStart Page = hxxp://www.google.co.uk/
uSearch Page = hxxp://www.google.com
uSearch Bar = hxxp://www.google.com/ie
uSearchMigratedDefaultURL = hxxp://www.google.com/search?q={searchTerms}&sourceid=ie7&rls=com.microsoft:en-US&ie=utf8&oe=utf8
uInternet Settings,ProxyOverride = *.local
uSearchAssistant = hxxp://www.google.com/ie
uSearchURL,(Default) = hxxp://www.google.com/search?q=%s
{e312764e-7706-43f1-8dab-fcdd2b1e416d}
uURLSearchHooks: McAfee SiteAdvisor Toolbar: {0ebbbe48-bad4-4b4c-8e5a-516abecae064} - c:\progra~1\mcafee\sitead~1\mcieplg.dll
BHO: AcroIEHlprObj Class: {06849e9f-c8d7-4d59-b87d-784b7d6be0b3} - c:\program files\adobe\acrobat 7.0\activex\AcroIEHelper.dll
BHO: Skype add-on (mastermind): {22bf413b-c6d2-4d91-82a9-a0f997ba588c} - c:\program files\skype\toolbars\internet explorer\SkypeIEPlugin.dll
BHO: McAfee Phishing Filter: {27b4851a-3207-45a2-b947-be8afe6163ab} - c:\progra~1\mcafee\msk\mskapbho.dll
BHO: scriptproxy: {7db2d5a0-7241-4e79-b68d-6309f01c5231} - c:\program files\common files\mcafee\systemcore\ScriptSn.20110309203044.dll
BHO: Google Toolbar Helper: {aa58ed58-01dd-4d91-8333-cf10577473f7} - c:\program files\google\google toolbar\GoogleToolbar_32.dll
BHO: Adobe PDF Conversion Toolbar Helper: {ae7cd045-e861-484f-8273-0445ee161910} - c:\program files\adobe\acrobat 7.0\acrobat\AcroIEFavClient.dll
BHO: {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - No File
BHO: McAfee SiteAdvisor BHO: {b164e929-a1b6-4a06-b104-2cd0e90a88ff} - c:\progra~1\mcafee\sitead~1\mcieplg.dll
BHO: Ask.com Toolbar: {d4027c7f-154a-4066-a1ad-4243d8127440} - c:\program files\ask.com\GenericAskToolbar.dll
BHO: Java™ Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
BHO: JQSIEStartDetectorImpl Class: {e7e6f031-17ce-4c07-bc86-eabfe594f69c} - c:\program files\java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
TB: Adobe PDF: {47833539-d0c5-4125-9fa8-0819e2eaac93} - c:\program files\adobe\acrobat 7.0\acrobat\AcroIEFavClient.dll
TB: {B922D405-6D13-4A2B-AE89-08A030DA4402} - No File
TB: Google Toolbar: {2318c2b1-4965-11d4-9b18-009027a5cd4f} - c:\program files\google\google toolbar\GoogleToolbar_32.dll
TB: Ask.com Toolbar: {d4027c7f-154a-4066-a1ad-4243d8127440} - c:\program files\ask.com\GenericAskToolbar.dll
TB: McAfee SiteAdvisor Toolbar: {0ebbbe48-bad4-4b4c-8e5a-516abecae064} - c:\progra~1\mcafee\sitead~1\mcieplg.dll
EB: Adobe PDF: {182ec0be-5110-49c8-a062-beb1d02a220b} - c:\program files\adobe\acrobat 7.0\acrobat\AcroIEFavClient.dll
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
uRun: [BitTorrent DNA] "c:\program files\dna\btdna.exe"
uRun: [kdx] c:\program files\kontiki\KHost.exe -all
mRun: [SynTPEnh] c:\program files\synaptics\syntp\SynTPEnh.exe
mRun: [SunJavaUpdateSched] "c:\program files\common files\java\java update\jusched.exe"
mRun: [StartCCC] "c:\program files\ati technologies\ati.ace\core-static\CLIStart.exe" MSRun
mRun: [RoxioDragToDisc] "c:\program files\roxio\drag-to-disc\DrgToDsc.exe"
mRun: [PDVDDXSrv] "c:\program files\cyberlink\powerdvd dx\PDVDDXSrv.exe"
mRun: [ISUSPM Startup] c:\progra~1\common~1\instal~1\update~1\ISUSPM.exe -startup
mRun: [Broadcom Wireless Manager UI] c:\windows\system32\WLTRAY.exe
mRun: [LogitechQuickCamRibbon] "c:\program files\logitech\logitech webcam software\LWS.exe" /hide
mRun: [UserFaultCheck] %systemroot%\system32\dumprep 0 -u
mRun: [SigmatelSysTrayApp] stsystra.exe
mRun: [mcui_exe] "c:\program files\mcafee.com\agent\mcagent.exe" /runkey
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\adobea~1.lnk - c:\windows\installer\{ac76ba86-1033-0000-7760-000000000002}\SC_Acrobat.exe
IE: Convert link target to Adobe PDF - c:\program files\adobe\acrobat 7.0\acrobat\AcroIEFavClient.dll/AcroIECapture.html
IE: Convert link target to existing PDF - c:\program files\adobe\acrobat 7.0\acrobat\AcroIEFavClient.dll/AcroIEAppend.html
IE: Convert selected links to Adobe PDF - c:\program files\adobe\acrobat 7.0\acrobat\AcroIEFavClient.dll/AcroIECaptureSelLinks.html
IE: Convert selected links to existing PDF - c:\program files\adobe\acrobat 7.0\acrobat\AcroIEFavClient.dll/AcroIEAppendSelLinks.html
IE: Convert selection to Adobe PDF - c:\program files\adobe\acrobat 7.0\acrobat\AcroIEFavClient.dll/AcroIECapture.html
IE: Convert selection to existing PDF - c:\program files\adobe\acrobat 7.0\acrobat\AcroIEFavClient.dll/AcroIEAppend.html
IE: Convert to Adobe PDF - c:\program files\adobe\acrobat 7.0\acrobat\AcroIEFavClient.dll/AcroIECapture.html
IE: Convert to existing PDF - c:\program files\adobe\acrobat 7.0\acrobat\AcroIEFavClient.dll/AcroIEAppend.html
IE: E&xport to Microsoft Excel - c:\progra~1\micros~3\office12\EXCEL.EXE/3000
IE: Google Sidewiki... - c:\program files\google\google toolbar\component\GoogleToolbarDynamic_mui_en_E11712C84EA7E12B.dll/cmsidewiki.html
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
IE: {5067A26B-1337-4436-8AFE-EE169C2DA79F} - {77BF5300-1474-4EC7-9980-D32B190E9B07} - c:\program files\skype\toolbars\internet explorer\SkypeIEPlugin.dll
IE: {77BF5300-1474-4EC7-9980-D32B190E9B07} - {77BF5300-1474-4EC7-9980-D32B190E9B07} - c:\program files\skype\toolbars\internet explorer\SkypeIEPlugin.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~3\office12\REFIEBAR.DLL
DPF: {0CCA191D-13A6-4E29-B746-314DEE697D83} - hxxp://upload.facebook.com/controls/2008.10.10_v5.5.8/FacebookPhotoUploader5.cab
DPF: {166B1BCA-3F9C-11CF-8075-444553540000} - hxxp://download.macromedia.com/pub/shockwave/cabs/director/sw.cab
DPF: {5ED80217-570B-4DA9-BF44-BE107C0EC166} - hxxp://cdn.scan.onecare.live.com/resource/download/scanner/wlscbase6886.cab
DPF: {67DABFBF-D0AB-41FA-9C46-CC0F21721616} - hxxp://download.divx.com/player/DivXBrowserPlugin.cab
DPF: {8100D56A-5661-482C-BEE8-AFECE305D968} - hxxp://upload.facebook.com/controls/2009.07.28_v5.5.8.1/FacebookPhotoUploader55.cab
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_18-windows-i586.cab
DPF: {8D9563A9-8D5F-459B-87F2-BA842255CB9A} - hxxps://portal.belfastmet.ac.uk/InternalSite/WhlCompMgr.cab
DPF: {8FFBE65D-2C9C-4669-84BD-5829DC0B603C} - hxxp://fpdownload.macromedia.com/get/flashplayer/current/polarbear/ultrashim.cab
DPF: {CAFEEFAC-0015-0000-0006-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.5.0/jinstall-1_5_0_06-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0018-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_18-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_18-windows-i586.cab
Handler: dssrequest - {5513F07E-936B-4E52-9B00-067394E91CC5} - c:\progra~1\mcafee\sitead~1\McIEPlg.dll
Handler: sacore - {5513F07E-936B-4E52-9B00-067394E91CC5} - c:\progra~1\mcafee\sitead~1\McIEPlg.dll
Handler: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - c:\progra~1\common~1\skype\SKYPE4~1.DLL
Notify: AtiExtEvent - Ati2evxx.dll
SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll
Hosts: 127.0.0.1 www.spywareinfo.com
.
================= FIREFOX ===================
.
FF - ProfilePath - c:\docume~1\patrick\applic~1\mozilla\firefox\profiles\rqq0ucou.default\
FF - prefs.js: browser.startup.homepage - hxxp://www.google.co.uk/
FF - component: c:\documents and settings\patrick\application data\mozilla\firefox\profiles\rqq0ucou.default\extensions\{3112ca9c-de6d-4884-a869-9855de68056c}\components\frozen.dll
FF - component: c:\documents and settings\patrick\application data\mozilla\firefox\profiles\rqq0ucou.default\extensions\{3112ca9c-de6d-4884-a869-9855de68056c}\components\googletoolbar-ff3.dll
FF - component: c:\program files\mcafee\siteadvisor\components\McFFPlg.dll
FF - plugin: c:\documents and settings\patrick\application data\facebook\npfbplugin_1_0_1.dll
FF - plugin: c:\documents and settings\patrick\application data\facebook\npfbplugin_1_0_3.dll
FF - plugin: c:\documents and settings\patrick\application data\move networks\plugins\npqmp071502000008.dll
FF - plugin: c:\documents and settings\patrick\application data\mozilla\firefox\profiles\rqq0ucou.default\extensions\{38ab6a6c-cc4c-4f9e-a3dd-3c5681ef18a1}\plugins\npsoe.dll
FF - plugin: c:\documents and settings\patrick\application data\mozilla\firefox\profiles\rqq0ucou.default\extensions\devicedetection@logitech.com\plugins\npLogitechDeviceDetection.dll
FF - plugin: c:\program files\divx\divx plus web player\npdivx32.dll
FF - plugin: c:\program files\google\google earth\plugin\npgeplugin.dll
FF - plugin: c:\program files\java\jre6\bin\new_plugin\npdeployJava1.dll
FF - Ext: Default: {972ce4c6-7e08-4474-a285-3208198ce6fd} - c:\program files\mozilla firefox\extensions\{972ce4c6-7e08-4474-a285-3208198ce6fd}
FF - Ext: Java Console: {CAFEEFAC-0016-0000-0017-ABCDEFFEDCBA} - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0017-ABCDEFFEDCBA}
FF - Ext: Java Console: {CAFEEFAC-0016-0000-0018-ABCDEFFEDCBA} - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0018-ABCDEFFEDCBA}
FF - Ext: Java Console: {CAFEEFAC-0016-0000-0022-ABCDEFFEDCBA} - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0022-ABCDEFFEDCBA}
FF - Ext: Java Console: {CAFEEFAC-0016-0000-0024-ABCDEFFEDCBA} - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0024-ABCDEFFEDCBA}
FF - Ext: Microsoft .NET Framework Assistant: {20a82645-c095-46ed-80e3-08825760534b} - c:\windows\microsoft.net\framework\v3.5\windows presentation foundation\DotNetAssistantExtension
FF - Ext: Java Quick Starter: jqs@sun.com - c:\program files\java\jre6\lib\deploy\jqs\ff
FF - Ext: McAfee SiteAdvisor: {B7082FAA-CB62-4872-9106-E42DD88EDE45} - c:\program files\mcafee\SiteAdvisor
FF - Ext: Move Media Player: moveplayer@movenetworks.com - c:\documents and settings\patrick\application data\Move Networks
FF - Ext: Microsoft .NET Framework Assistant: {20a82645-c095-46ed-80e3-08825760534b} - %profile%\extensions\{20a82645-c095-46ed-80e3-08825760534b}
FF - Ext: Google Toolbar for Firefox: {3112ca9c-de6d-4884-a869-9855de68056c} - %profile%\extensions\{3112ca9c-de6d-4884-a869-9855de68056c}
FF - Ext: SOE Web Installer: {38AB6A6C-CC4C-4f9e-A3DD-3C5681EF18A1} - %profile%\extensions\{38AB6A6C-CC4C-4f9e-A3DD-3C5681EF18A1}
FF - Ext: DownloadHelper: {b9db16a4-6edc-47ec-a1f4-b86292ed211d} - %profile%\extensions\{b9db16a4-6edc-47ec-a1f4-b86292ed211d}
.
---- FIREFOX POLICIES ----
FF - user.js: yahoo.homepage.dontask - true
============= SERVICES / DRIVERS ===============
.
R0 mfehidk;McAfee Inc. mfehidk;c:\windows\system32\drivers\mfehidk.sys [2010-10-7 386840]
R0 pavboot;pavboot;c:\windows\system32\drivers\pavboot.sys [2011-3-11 28552]
R1 mfetdi2k;McAfee Inc. mfetdi2k;c:\windows\system32\drivers\mfetdi2k.sys [2010-10-7 84072]
R2 McAfee SiteAdvisor Service;McAfee SiteAdvisor Service;"c:\program files\common files\mcafee\mcsvchost\McSvHost.exe" /McCoreSvc [2010-10-7 271480]
R2 McNaiAnn;McAfee VirusScan Announcer;"c:\program files\common files\mcafee\mcsvchost\McSvHost.exe" /McCoreSvc [2010-10-7 271480]
R2 McProxy;McAfee Proxy Service;"c:\program files\common files\mcafee\mcsvchost\McSvHost.exe" /McCoreSvc [2010-10-7 271480]
R2 McShield;McShield;c:\program files\common files\mcafee\systemcore\mcshield.exe [2010-10-7 171168]
R2 mfefire;McAfee Firewall Core Service;c:\program files\common files\mcafee\systemcore\mfefire.exe [2010-10-7 188136]
R2 mfevtp;McAfee Validation Trust Protection Service;c:\windows\system32\mfevtps.exe [2010-10-7 141792]
R3 mfeavfk;McAfee Inc. mfeavfk;c:\windows\system32\drivers\mfeavfk.sys [2010-10-7 152960]
R3 mfebopk;McAfee Inc. mfebopk;c:\windows\system32\drivers\mfebopk.sys [2010-10-7 52104]
R3 mfefirek;McAfee Inc. mfefirek;c:\windows\system32\drivers\mfefirek.sys [2010-10-7 313288]
R3 mfendiskmp;mfendiskmp;c:\windows\system32\drivers\mfendisk.sys [2010-10-7 88544]
R3 mferkdet;McAfee Inc. mferkdet;c:\windows\system32\drivers\mferkdet.sys [2010-10-7 84264]
S2 gupdate1c9ef5ad6f6fa18;Google Update Service (gupdate1c9ef5ad6f6fa18);c:\program files\google\update\GoogleUpdate.exe [2009-6-17 133104]
S3 cfwids;McAfee Inc. cfwids;c:\windows\system32\drivers\cfwids.sys [2010-10-7 55840]
S3 DMService;Whale Component Manager;c:\windows\downlo~1\DMService.exe [2009-5-12 423576]
S3 mfendisk;McAfee Core NDIS Intermediate Filter;c:\windows\system32\drivers\mfendisk.sys [2010-10-7 88544]
S3 mferkdk;McAfee Inc. mferkdk;c:\windows\system32\drivers\mferkdk.sys --> c:\windows\system32\drivers\mferkdk.sys [?]
S3 mfesmfk;McAfee Inc. mfesmfk;c:\windows\system32\drivers\mfesmfk.sys --> c:\windows\system32\drivers\mfesmfk.sys [?]
S3 TOGT;TOGT;c:\docume~1\patrick\locals~1\temp\TOGT.exe [2011-3-11 473984]
.
=============== Created Last 30 ================
.
2011-03-11 22:18:31 -------- d-----w- c:\docume~1\alluse~1\applic~1\SUPERAntiSpyware.com
2011-03-11 14:41:39 -------- d-----w- c:\docume~1\patrick\applic~1\QuickScan
2011-03-11 10:39:34 28552 ----a-w- c:\windows\system32\drivers\pavboot.sys
2011-03-10 16:07:45 -------- d-----w- c:\docume~1\alluse~1\applic~1\MFAData
2011-03-10 08:31:13 -------- d-----w- C:\9117cdd13cb1d21a990e
2011-03-08 17:05:02 -------- d-----w- c:\windows\tmp
.
==================== Find3M ====================
.
2011-02-09 13:53:52 270848 ----a-w- c:\windows\system32\sbe.dll
2011-02-09 13:53:52 186880 ----a-w- c:\windows\system32\encdec.dll
2011-02-02 21:40:23 472808 ----a-w- c:\windows\system32\deployJava1.dll
2011-02-02 19:19:39 73728 ----a-w- c:\windows\system32\javacpl.cpl
2011-01-21 14:42:25 439808 ----a-w- c:\windows\system32\shimgvw.dll
2011-01-07 14:09:02 290048 ----a-w- c:\windows\system32\atmfd.dll
2010-12-31 13:14:45 1864064 ----a-w- c:\windows\system32\win32k.sys
2010-12-22 12:32:24 301568 ----a-w- c:\windows\system32\kerberos.dll
2010-12-20 23:20:06 841216 ----a-w- c:\windows\system32\wininet.dll
2010-12-20 23:20:05 78336 ----a-w- c:\windows\system32\ieencode.dll
2010-12-20 23:20:05 1830912 ------w- c:\windows\system32\inetcpl.cpl
2010-12-20 23:20:05 17408 ----a-w- c:\windows\system32\corpol.dll
2010-12-20 17:24:18 730112 ----a-w- c:\windows\system32\lsasrv.dll
2010-12-20 12:48:23 389120 ----a-w- c:\windows\system32\html.iec
.
============= FINISH: 19:39:43.67 ===============

Attached Files



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#2 CatByte

CatByte

    bleepin' tiger


  • Malware Response Team
  • 14,664 posts
  • OFFLINE
  •  
  • Gender:Not Telling
  • Location:Canada
  • Local time:05:00 PM

Posted 16 March 2011 - 06:55 PM

Hi,

Please do the following:

Download ComboFix from one of the following locations:
Link 1
Link 2

VERY IMPORTANT !!! Save ComboFix.exe to your Desktop

* IMPORTANT - Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools. If you have difficulty properly disabling your protective programs, refer to this link here
  • Double click on ComboFix.exe & follow the prompts.
As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware.

  • Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console.
**Please note: If the Microsoft Windows Recovery Console is already installed, ComboFix will continue it's malware removal procedures.

Posted Image

  • Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message:

Posted Image

  • Click on Yes, to continue scanning for malware.
When finished, it shall produce a log for you. Please include the C:\ComboFix.txt in your next reply.
Notes:
1. Do not mouse-click Combofix's window while it is running. That may cause it to stall.
2. Do not "re-run" Combofix. If you have a problem, reply back for further instructions.

Microsoft MVP - 2010, 2011, 2012, 2013, 2014, 2015


#3 quizo1

quizo1
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Posted 16 March 2011 - 08:09 PM

Thanks for the fast reply! Attached please ind the ComboFix log.

Pat

Attached Files



#4 CatByte

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Posted 16 March 2011 - 08:24 PM

Hi

Please do the following:

  • Please open your MalwareBytes AntiMalware Program
  • Click the Update Tab and search for updates
  • If an update is found, it will download and install the latest version.
  • Once the program has loaded, select "Perform Quick Scan", then click Scan.
  • The scan may take some time to finish, so please be patient.
  • When the scan is complete, click OK, then Show Results to view the results.
  • Make sure that everything is checked, and click Remove Selected. <-- very important
  • When disinfection is completed, a log will open in Notepad and you may be prompted to Restart. (See Extra Note)
  • The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
  • Copy&Paste the entire report in your next reply.

Extra Note:If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts, click OK to either and let MBAM proceed with the disinfection process, if asked to restart the computer, please do so immediately.



NEXT


Go here to run an online scanner from ESET.
  • Note: You will need to use Internet explorer for this scan
  • Turn off the real time scanner of any existing antivirus program while performing the online scan
  • Tick the box next to YES, I accept the Terms of Use.
  • Click Start
  • When asked, allow the activeX control to install
  • Click Start
  • Make sure that the option Remove found threats is unticked and the Scan Archives option is ticked.
  • Click on Advanced Settings, ensure the options Scan for potentially unwanted applications, Scan for potentially unsafe applications, and Enable Anti-Stealth Technology are ticked.
  • Click Scan
  • Wait for the scan to finish
  • When the scan completes, press the LIST OF THREATS FOUND button
  • Press EXPORT TO TEXT FILE , name the file ESETSCAN and save it to your desktop
  • Include the contents of this report in your next reply.
  • Press the BACK button.
  • Press Finish

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#5 quizo1

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Posted 17 March 2011 - 10:15 AM

Once again, thanks for the fast reply! here is hte MBAM log:

Malwarebytes' Anti-Malware 1.46
www.malwarebytes.org

Database version: 4052

Windows 5.1.2600 Service Pack 3
Internet Explorer 6.0.2900.5512

3/17/2011 10:26:36 AM
mbam-log-2011-03-17 (10-26-36).txt

Scan type: Quick scan
Objects scanned: 156891
Time elapsed: 11 minute(s), 5 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 2
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_USERS\.DEFAULT\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\{494e6cec-7483-a4ee-0938-895519a84bc7} (Backdoor.Bot) -> Quarantined and deleted successfully.
HKEY_USERS\S-1-5-18\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\{494e6cec-7483-a4ee-0938-895519a84bc7} (Backdoor.Bot) -> Quarantined and deleted successfully.

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)


Please find also attached the MBAM log.The ESET Online scan found no threats, but I've attached the log anyway.

Thank You

Pat

Attached Files


Edited by quizo1, 17 March 2011 - 10:16 AM.


#6 CatByte

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Posted 17 March 2011 - 05:09 PM

Hi

Please do the following:

Posted Image
Your Java is out of date. Older versions have vulnerabilities that malware can use to infect your system. Please follow these steps to remove older version Java components and update.
  • Download the latest version of Java Runtime Environment (JRE) 24 and save it to your desktop.
  • Scroll down to where it says JDK 6 Update 24 (JDK or JRE)
  • Click the Download JRE button to the right
  • Select the Windows platform from the dropdown menu.
  • Read the License Agreement and then check the box that says: "I agree to the Java SE Runtime Environment 6u24 with JavaFX 1 License Agreement". Click on Continue. The page will refresh.
  • Click on the link to download Windows Offline Installation and save the file to your desktop.
  • Close any programs you may have running - especially your web browser.
  • Go to Start > Control Panel, double-click on Add or Remove Programs and remove all older versions of Java.
  • Check (highlight) any item with Java Runtime Environment (JRE or J2SE or Java™ 6) in the name.
  • Click the Remove or Change/Remove button.
  • Repeat as many times as necessary to remove each Java versions.
  • Reboot your computer once all Java components are removed.
  • Then from your desktop double-click on jre-6u24-windows-i586.exe to install the newest version.
  • After the install is complete, go into the Control Panel (using Classic View) and double-click the Java Icon. (looks like a coffee cup)
    • On the General tab, under Temporary Internet Files, click the Settings button.
    • Next, click on the Delete Files button
    • There are two options in the window to clear the cache - Leave BOTH Checked
      Applications and Applets
      Trace and Log Files
  • Click OK on Delete Temporary Files Window
    Note: This deletes ALL the Downloaded Applications and Applets from the CACHE.
  • Click OK to leave the Temporary Files Window
  • Click OK to leave the Java Control Panel.


NEXT

Please post a fresh DDS Log and advise how the computer is running now and if there are any outstanding issues

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#7 quizo1

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Posted 17 March 2011 - 06:18 PM

I've reinstalled Java and followed all the steps, but I seem to be unable to run the DDS scan. I can't find it on my computer, and I can't istall it from bleepingcomputer.com. Perhaps I am doing something wrong. Are there any other steps I can take?

Pat

#8 CatByte

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Posted 17 March 2011 - 06:25 PM

Please download DDS from either of these links

LINK 1
LINK 2

and save it to your desktop.
  • Disable any script blocking protection
  • Double click dds to run the tool.
  • When done, two DDS.txt's will open.
  • Save both reports to your desktop.
---------------------------------------------------
Please include the contents of the following in your next reply:

DDS.txt
Attach.txt.

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#9 CatByte

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Posted 25 March 2011 - 05:31 PM

Due to the lack of feedback, this topic is now closed.In the event you still have problems, please send me or any Moderator a Private Message and ask them to reopen this topic within the next 5 days.

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