I'm posting this for a family member who can't access the internet to post. I have not seen the computer so I can only give what details I can, but I can always text message the person for more details.
When right clicking on the wireless computer symbol in the corner near the clock they try to access their wireless connection (which works on 2 other laptops that are sometimes in their home) but they get the error "windows cannot connect to the wireless network connection". I had her check out the device manager and there didn't appear to be any problems in there. I had her check "Network connections" and she didn't see anything in there. There were two "wireless networks" listed in there. One said it was "Broadcom netXtreme gigabit Ethernet" and the other was called "LevelOne WPC-0301 11g wireless CardBus adapter" She tried doing the "repair" but it did not work.
I had her try the following: http://support.microsoft.com/kb/870702
, when we got to the #4 "If the Windows Zero Configuration service is running, the words "STATE : # RUNNING" will appear." she noticed that instead of it saying RUNNING it said STOPPED. I had her try to follow the "Basic troubleshooting" listed on that site, but we got stuck when we got to #5 "If you can view the properties for the Wireless Network Connection icon, but you do not see a Wireless Networks tab, see the Drivers that do not support the Wireless Zero Configuration service section to continue troubleshooting." We attempted the Wireless Zero Configuration because she did not see a Wireless Networks tab. We got stuck on step #5 "Click the Advanced tab, and then configure your wireless network by using the available configuration options. The available options and option names may vary depending on the driver manufacturer. The following list describes the basic configuration options under Property:", because I have NO idea what it all means lol
Those are the only steps we have taken so far to fix this. If anyone can help that would be great!