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Malwarebytes causing my computer to freeze on start up


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7 replies to this topic

#1 ilikesoldat

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Posted 14 March 2011 - 12:51 AM

So after a lot of investigating, I realized this program single-handedly (it can be the only optional startup program selected and will still crash my computer, therefore doesn't need to be combined with other programs) freezes my computer. It took me a long time to figure this out, trying to disable many many different startup programs to narrow down the problem.

Why does Malwarebytes freeze my computer? I have Windows XP Home edition.

The only way I can get around with starting my computer with malwarebytes is to system restore, and then for one bootup my computer won't freeze with Malwarebytes. Then next restart it freezes again. When I first got the program I restarted my computer 2-3 times without a problem. Then upon running one scan it froze upon restart and has been that way ever since.

I am currently NOT infected with any malware (according to ESET Nod32 and Malwarebytes paid editions).

Anyone have a method to start my computer without it freezing because of malwarebytes? I have disabled it temporarily but I would like to be able to start my computer with it running.

Also, I have noticed that if I run a video file shortly before it freezes, it will keep playing with sound and perfect video until the end. I simply can't use my mouse or keyboard to do anything after a certain point. The computer keeps time normally.

So it isn't really "frozen", just locked from doing anything, like opening anything up or closing a program. But if I run some programs, they WILL stop loading. I can still move around my mouse cursor, but that's about it, nothing else responds.


Edited by hamluis, 02 August 2015 - 07:12 AM.
Moved from XP to AV/AM Software - Hamluis.


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#2 noknojon

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Posted 14 March 2011 - 01:03 AM

Hi -
Have you posted this on the Malwarebytes forum yet ? ?

Can you please list your Antivirus and any 3rd party Firewall that is installed -

Thank You -

#3 ilikesoldat

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Posted 14 March 2011 - 01:26 AM

Are you serious? Read my post?... I have ESET NOD32 and Malwarebytes, that's it.... if you read my post you'd know it still crashes my computer with nothing else running

#4 noknojon

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Posted 14 March 2011 - 01:34 AM

>> Are you serious? << Yes I was - ESET also runs an online scanner so we needed to be sure that was your installed A/v -
Have you added any exclusions to your installed A/v as described on the Malwarebytes forum site ? ?

Thank You -
EDIT -
OP registered at MBAM forum and I have asked a Moderator asked to look at the problem -
Please stay with MBAM and screen317 has been asked to look at the problem -

Edited by noknojon, 14 March 2011 - 01:46 AM.


#5 ilikesoldat

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Posted 14 March 2011 - 02:12 AM

I don't mean to be too harsh....... and I really appreciate your time and help.. but if you've read my thread a little more carefully I said that it crashes my computer without ANY programs BESIDES Malwarebytes running



I said :

I realized this program single-handedly (it can be the only optional startup program selected and will still crash my computer, therefore doesn't need to be combined with other programs) freezes my computer.

This implies that Malwarebytes crashes my computer without ANYTHING else running besides the bare system eseentials (therefore how could I be running a firewall, therefore exceptions would obviously not make any difference)

Edited by ilikesoldat, 14 March 2011 - 02:17 AM.


#6 noknojon

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Posted 14 March 2011 - 06:20 AM

To any persons who have Pro / paid versions of Malwarebytes-Enamelware program , please note that
as you are a paying customer, you can contact the help desk at support@malwarebytes.org -
Email responses and enquiries are available, Free of charge, from their help desk -
Always contact the programs site first with your problems -

#7 acpbu

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Posted 01 August 2015 - 06:40 PM

Wouldn't advise wasting time with MBAM customer support. I'm having a similar problem as ilikesoldat. As a paid customer, Support was my first line of action. They're so atrociously slow in responding that I'm now on the eighth day since the problem started. (Sixth business day, since they don't work evenings or weekends.) My issue coincided with the rollout of their Mac release and maybe that's where all their staff are putting their time and attention.



#8 quietman7

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Posted 02 August 2015 - 07:16 AM

You have replied to a four year old discussion thread. If you have an issue you would like to discuss, please start a new topic.
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