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Windows explorer loop.


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3 replies to this topic

#1 Katinjeff

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Posted 13 March 2011 - 10:15 PM

My wife has a HP Pavillion notebook with Windows Vista Home Premium. Today when she logged onto to her laptop she got an error message stating "Windows Explorer has stopped working." The dialog in the error window says that windows ia collecting more information, then a new window pops up that states "Windows Explorer is restarting.

It stays in this loop and I can't access the windows menu because the windows explorer closes the window before I can attempt to load any antivirus scanners. I tried to make a boot disk and changed the boot configuration, but it always boots up the HDD.

Any suggestions would be greatly appreciated!

Edited by Katinjeff, 13 March 2011 - 10:18 PM.


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#2 Broni

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Posted 13 March 2011 - 10:46 PM

With the information you have provided I believe you will need help from the malware removal team. I would like you to start a new thread and post a DDS log HERE and include a link to this thread. Please make sure that you read the information about getting started before you start your thread.

It would be helpful if you post a note here once you have completed the steps in the guide and have started your topic in malware removal. Good luck and be patient. Help is on the way!

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#3 Katinjeff

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Posted 14 March 2011 - 01:55 AM

Thank you for the reply. I'm not sure if I was clear enough in my intial post. I am unable to access the internet and my computer due to this problem. As soon as I boot up the computer (in any mode) the loop begins. I can access programs from the system tray and run an outdated version of Norton AV. I have read and tried to perform the actions you detailed in your reply but I am thus far unable to complete any of them.

#4 Broni

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Posted 14 March 2011 - 03:15 PM

That's fine.
Create new topic in malware forum and post what you just said. Those guys will help you out.

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