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Google blocked after Internet essentials malware removal


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7 replies to this topic

#1 samflorida

samflorida

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  • Local time:06:24 PM

Posted 13 March 2011 - 07:52 PM

Hello all
I have a windows 7 computer that was infected by the Internet essentials virus. I used rkill and malwarebytes and got rid of the virus. But now I can't get to google or gmail, I can get to any other site I want even google maps. It doesn't redirect - it just says "IE cannot display the webpage" I've read so many posts and tried a variey of things--I've check LAn settings "automatically detect" is checked; I checked driver lmhosts - nothing there; I used ccleaner??

I ran the GMER - it would not let me uncheck the IAT/EAT System - libraries checkboxes were grayed. nothing came up when finished

Thanks for any advice

.
DDS (Ver_11-03-05.01) - NTFS_AMD64
Run by Debbie at 20:20:24.85 on Sun 03/13/2011
Internet Explorer: 8.0.7601.17514
Microsoft Windows 7 Home Premium 6.1.7601.1.1252.1.1033.18.8157.6815 [GMT -4:00]
.
AV: PC Tools AntiVirus Free *Enabled/Updated* {2F668A56-D5E0-2DF1-A0AE-CB1284F42AB2}
SP: Windows Defender *Disabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
SP: PC Tools AntiVirus Free *Disabled/Updated* {94076BB2-F3DA-227F-9A1E-F060FF73600F}
.
============== Running Processes ===============
.
C:\Windows\system32\wininit.exe
C:\Windows\system32\lsm.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k RPCSS
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\svchost.exe -k NetworkService
C:\Windows\System32\spoolsv.exe
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
C:\Windows\system32\taskhost.exe
C:\Windows\system32\taskeng.exe
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Program Files (x86)\Bonjour\mDNSResponder.exe
C:\Program Files (x86)\PC Tools Security\BDT\BDTUpdateService.exe
C:\Program Files\Realtek\Audio\HDA\RAVCpl64.exe
C:\Program Files (x86)\Intel\Intel Matrix Storage Manager\IAAnotif.exe
C:\Windows\System32\igfxtray.exe
C:\Windows\system32\svchost.exe -k LocalServiceAndNoImpersonation
C:\Program Files (x86)\PC Tools Security\pctsAuxs.exe
C:\Program Files (x86)\PC Tools Security\pctsSvc.exe
C:\Windows\system32\svchost.exe -k imgsvc
C:\Program Files (x86)\PC Tools Security\pctsGui.exe
C:\Program Files (x86)\Intel\Intel Matrix Storage Manager\IAANTMon.exe
C:\Windows\System32\igfxpers.exe
C:\Program Files (x86)\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
C:\Program Files (x86)\CyberLink\PowerDVD DX\PDVDDXSrv.exe
C:\Program Files (x86)\Roxio\Roxio Burn\RoxioBurnLauncher.exe
C:\Program Files (x86)\Google\Google Desktop Search\GoogleDesktop.exe
C:\Program Files (x86)\Google\Quick Search Box\GoogleQuickSearchBox.exe
C:\Program Files (x86)\Adobe\Reader 9.0\Reader\reader_sl.exe
C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe
C:\Program Files (x86)\PC Tools Security\BDT\FGuard.exe
C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe
C:\Program Files (x86)\iTunes\iTunesHelper.exe
C:\Windows\system32\wbem\wmiprvse.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Windows\system32\SearchIndexer.exe
C:\Windows\system32\WUDFHost.exe
C:\Program Files\Windows Media Player\wmpnetwk.exe
C:\Windows\system32\wbem\wmiprvse.exe
C:\Windows\system32\SearchFilterHost.exe
C:\Windows\system32\SearchProtocolHost.exe
C:\Windows\System32\svchost.exe -k LocalServicePeerNet
C:\Windows\system32\DllHost.exe
C:\Windows\system32\DllHost.exe
C:\Users\Debbie\Desktop\dds.scr
C:\Windows\system32\conhost.exe
.
============== Pseudo HJT Report ===============
.
uStart Page = hxxp://www.ask.com/
uSearch Bar = Preserve
uInternet Settings,ProxyOverride = *.local
BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
BHO: PC Tools Browser Guard BHO: {2a0f3d1b-0909-4ff4-b272-609cce6054e7} - C:\Program Files (x86)\PC Tools Security\BDT\PCTBrowserDefender.dll
BHO: Google Toolbar Helper: {aa58ed58-01dd-4d91-8333-cf10577473f7} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_32.dll
BHO: Google Toolbar Notifier BHO: {af69de43-7d58-4638-b6fa-ce66b5ad205d} - C:\Program Files (x86)\Google\GoogleToolbarNotifier\5.6.6209.1142\swg.dll
BHO: Java™ Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - C:\Program Files (x86)\Java\jre6\bin\jp2ssv.dll
TB: Google Toolbar: {2318c2b1-4965-11d4-9b18-009027a5cd4f} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_32.dll
TB: PC Tools Browser Guard: {472734ea-242a-422b-adf8-83d1e48cc825} - C:\Program Files (x86)\PC Tools Security\BDT\PCTBrowserDefender.dll
uRun: [swg] "C:\Program Files (x86)\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe"
mRun: [PDVDDXSrv] "C:\Program Files (x86)\CyberLink\PowerDVD DX\PDVDDXSrv.exe"
mRun: [Desktop Disc Tool] "c:\Program Files (x86)\Roxio\Roxio Burn\RoxioBurnLauncher.exe"
mRun: [Google Desktop Search] "C:\Program Files (x86)\Google\Google Desktop Search\GoogleDesktop.exe" /startup
mRun: [Google Quick Search Box] "C:\Program Files (x86)\Google\Quick Search Box\GoogleQuickSearchBox.exe" /autorun
mRun: [AppleSyncNotifier] C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\AppleSyncNotifier.exe
mRun: [Adobe Reader Speed Launcher] "C:\Program Files (x86)\Adobe\Reader 9.0\Reader\Reader_sl.exe"
mRun: [Adobe ARM] "C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
mRun: [QuickTime Task] "C:\Program Files (x86)\QuickTime\QTTask.exe" -atboottime
mRun: [PCTools FGuard] C:\Program Files (x86)\PC Tools Security\BDT\FGuard.exe
mRun: [ISTray] "C:\Program Files (x86)\PC Tools Security\pctsGui.exe" /hideGUI
mRun: [SunJavaUpdateSched] "C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe"
mRun: [iTunesHelper] "C:\Program Files (x86)\iTunes\iTunesHelper.exe"
mPolicies-system: ConsentPromptBehaviorUser = 2 (0x2)
mPolicies-system: EnableUIADesktopToggle = 0 (0x0)
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - C:\PROGRA~2\MICROS~2\Office12\REFIEBAR.DLL
LSP: C:\Program Files (x86)\Common Files\PC Tools\Lsp\PCTLsp.dll
Trusted Zone: gmail.com\www
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_24-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0024-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_24-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_24-windows-i586.cab
AppInit_DLLs: C:\PROGRA~2\Google\GOOGLE~3\GoogleDesktopNetwork3.dll C:\PROGRA~2\Google\GOOGLE~3\GO36F4~1.DLL
BHO-X64: Google Toolbar Helper: {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_64.dll
BHO-X64: Google Toolbar Notifier BHO: {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\5.6.6209.1142\swg64.dll
BHO-X64: Java™ Plug-In 2 SSV Helper: {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
TB-X64: Google Toolbar: {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_64.dll
TB-X64: {472734EA-242A-422B-ADF8-83D1E48CC825} - No File
mRun-x64: [RtHDVCpl] C:\Program Files\Realtek\Audio\HDA\RAVCpl64.exe -s
mRun-x64: [IAAnotif] C:\Program Files (x86)\Intel\Intel Matrix Storage Manager\iaanotif.exe
mRun-x64: [IgfxTray] C:\Windows\system32\igfxtray.exe
mRun-x64: [HotKeysCmds] C:\Windows\system32\hkcmd.exe
mRun-x64: [Persistence] C:\Windows\system32\igfxpers.exe
Hosts: 204.152.194.148 www.google.com
Hosts: 204.152.194.148 google.com
Hosts: 204.152.194.148 google.com.au
Hosts: 204.152.194.148 www.google.com.au
Hosts: 204.152.194.148 google.be
.
Note: multiple HOSTS entries found. Please refer to Attach.txt
.
============= SERVICES / DRIVERS ===============
.
R0 PCTCore;PCTools KDS;C:\Windows\System32\drivers\PCTCore64.sys [2011-3-12 257232]
R0 pctDS;PC Tools Data Store;C:\Windows\System32\drivers\pctDS64.sys [2011-3-12 452872]
R0 pctEFA;PC Tools Extended File Attributes;C:\Windows\System32\drivers\pctEFA64.sys [2011-3-12 816016]
R0 PxHlpa64;PxHlpa64;C:\Windows\System32\drivers\PxHlpa64.sys [2010-6-26 55280]
R1 vwififlt;Virtual WiFi Filter Driver;C:\Windows\System32\drivers\vwififlt.sys [2009-7-13 59904]
R2 Browser Defender Update Service;Browser Defender Update Service;C:\Program Files (x86)\PC Tools Security\BDT\BDTUpdateService.exe [2011-3-12 247760]
R2 sdauxservice;PC Tools Auxiliary Service;C:\Program Files (x86)\PC Tools Security\pctsAuxs.exe [2011-3-12 366840]
R2 sdcoreservice;PC Tools Security Service;C:\Program Files (x86)\PC Tools Security\pctsSvc.exe [2011-3-12 1150936]
R3 IntcHdmiAddService;Intel® High Definition Audio HDMI;C:\Windows\System32\drivers\IntcHdmi.sys [2010-6-27 138752]
R3 RTL8167;Realtek 8167 NT Driver;C:\Windows\System32\drivers\Rt64win7.sys [2010-6-27 236544]
S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;C:\Windows\Microsoft.NET\Framework\v4.0.30319\mscorsvw.exe [2010-3-18 130384]
S2 clr_optimization_v4.0.30319_64;Microsoft .NET Framework NGEN v4.0.30319_X64;C:\Windows\Microsoft.NET\Framework64\v4.0.30319\mscorsvw.exe [2010-3-18 138576]
S2 gupdate;Google Update Service (gupdate);C:\Program Files (x86)\Google\Update\GoogleUpdate.exe [2010-7-1 135664]
S3 GoogleDesktopManager-051210-111108;Google Desktop Manager 5.9.1005.12335;C:\Program Files (x86)\Google\Google Desktop Search\GoogleDesktop.exe [2010-7-1 30192]
S3 TsUsbFlt;TsUsbFlt;C:\Windows\System32\drivers\TsUsbFlt.sys [2011-3-12 59392]
S3 USBAAPL64;Apple Mobile USB Driver;C:\Windows\System32\drivers\usbaapl64.sys [2010-9-28 51712]
S3 vwifimp;Microsoft Virtual WiFi Miniport Service;C:\Windows\System32\drivers\vwifimp.sys [2009-7-13 17920]
S3 WatAdminSvc;Windows Activation Technologies Service;C:\Windows\System32\Wat\WatAdminSvc.exe [2010-7-1 1255736]
.
=============== Created Last 30 ================
.
2011-03-14 00:14:59 -------- d-----w- C:\Users\Debbie\AppData\Roaming\Macrovision
2011-03-13 00:11:39 -------- d-s---w- C:\ComboFix
2011-03-13 00:00:14 -------- d-----w- C:\Program Files\CCleaner
2011-03-12 23:21:44 -------- d-----w- C:\Windows\System32\SPReview
2011-03-12 23:20:52 -------- d-----w- C:\Windows\System32\EventProviders
2011-03-12 23:17:59 982912 ----a-w- C:\Windows\System32\drivers\dxgkrnl.sys
2011-03-12 23:16:54 84992 ----a-w- C:\Windows\System32\Mcx2Svc.dll
2011-03-12 23:15:36 529408 ----a-w- C:\Windows\System32\wbemcomn.dll
2011-03-12 23:15:36 524288 ----a-w- C:\Windows\System32\wmicmiplugin.dll
2011-03-12 23:15:36 1225216 ----a-w- C:\Windows\System32\wbem\wbemcore.dll
2011-03-12 23:15:32 933376 ----a-w- C:\Windows\System32\SmiEngine.dll
2011-03-12 23:15:31 199168 ----a-w- C:\Windows\System32\PkgMgr.exe
2011-03-12 23:15:26 422912 ----a-w- C:\Windows\System32\drvstore.dll
2011-03-12 23:15:25 399872 ----a-w- C:\Windows\System32\dpx.dll
2011-03-12 23:12:14 197120 ----a-w- C:\Windows\System32\d3d10_1.dll
2011-03-12 23:12:14 161792 ----a-w- C:\Windows\SysWow64\d3d10_1.dll
2011-03-12 21:38:26 -------- d-sh--w- C:\$RECYCLE.BIN
2011-03-12 20:49:56 98816 ----a-w- C:\Windows\sed.exe
2011-03-12 20:49:56 89088 ----a-w- C:\Windows\MBR.exe
2011-03-12 20:49:56 256512 ----a-w- C:\Windows\PEV.exe
2011-03-12 20:49:56 161792 ----a-w- C:\Windows\SWREG.exe
2011-03-12 13:41:25 767952 ----a-w- C:\Windows\BDTSupport.dll
2011-03-12 13:41:25 2000848 ----a-w- C:\Windows\PCTBDCore.dll
2011-03-12 13:41:25 1533904 ----a-w- C:\Windows\PCTBDRes.dll
2011-03-12 13:41:25 149456 ----a-w- C:\Windows\SGDetectionTool.dll
2011-03-12 13:37:25 816016 ----a-w- C:\Windows\System32\drivers\pctEFA64.sys
2011-03-12 13:37:25 452872 ----a-w- C:\Windows\System32\drivers\pctDS64.sys
2011-03-12 13:37:24 334976 ----a-w- C:\Windows\System32\drivers\pctgntdi64.sys
2011-03-12 13:37:24 137704 ----a-w- C:\Windows\System32\drivers\pctwfpfilter64.sys
2011-03-12 13:37:23 257232 ----a-w- C:\Windows\System32\drivers\PCTCore64.sys
2011-03-12 13:37:20 92896 ----a-w- C:\Windows\System32\drivers\pctplsg64.sys
2011-03-12 13:37:16 -------- d-----w- C:\Program Files (x86)\Common Files\PC Tools
2011-03-12 13:12:55 -------- d-----w- C:\spyware stuff 3-11
2011-03-12 12:29:24 -------- d-----w- C:\Users\Debbie\AppData\Roaming\Malwarebytes
2011-03-12 12:29:11 38224 ----a-w- C:\Windows\SysWow64\drivers\mbamswissarmy.sys
2011-03-12 12:29:11 -------- d-----w- C:\PROGRA~3\Malwarebytes
2011-03-12 12:29:09 24152 ----a-w- C:\Windows\System32\drivers\mbam.sys
2011-03-12 12:29:09 -------- d-----w- C:\Program Files (x86)\Malwarebytes' Anti-Malware
2011-03-12 00:26:44 -------- d-----w- C:\Users\Debbie\AppData\Local\Threat Expert
2011-03-12 00:22:43 767952 ----a-w- C:\Windows\BDTSupport.dll0328.old
2011-03-12 00:22:43 2000848 ----a-w- C:\Windows\PCTBDCore.dll0328.old
2011-03-12 00:22:43 149456 ----a-w- C:\Windows\SGDetectionTool.dll0328.old
2011-03-11 23:59:14 -------- d-----w- C:\Program Files (x86)\PC Tools Security
2011-03-11 23:59:14 -------- d-----w- C:\PROGRA~3\PC Tools
2011-03-11 23:23:20 -------- d-----w- C:\Users\Debbie\AppData\Local\Immunet
2011-03-11 23:23:20 -------- d-----w- C:\PROGRA~3\Immunet
2011-03-11 23:23:17 -------- d-----w- C:\Program Files\Immunet Protect
2011-03-11 13:37:05 -------- d-sh--w- C:\PROGRA~3\ISRFEZCLE
2011-03-11 13:36:25 -------- d-sh--w- C:\PROGRA~3\0dd963
2011-03-11 08:01:55 7947600 ----a-w- C:\PROGRA~3\Microsoft\Windows Defender\Definition Updates\{8D39E786-1895-4706-A681-191BC4BF0F55}\mpengine.dll
2011-02-23 13:17:01 870912 ----a-w- C:\Windows\SysWow64\XpsPrint.dll
2011-02-23 13:17:01 475648 ----a-w- C:\Windows\System32\XpsGdiConverter.dll
2011-02-23 13:17:01 288256 ----a-w- C:\Windows\SysWow64\XpsGdiConverter.dll
2011-02-23 13:17:01 1465344 ----a-w- C:\Windows\System32\XpsPrint.dll
2011-02-13 13:03:01 1638912 ----a-w- C:\Windows\SysWow64\mshtml.tlb
2011-02-13 13:03:01 1638912 ----a-w- C:\Windows\System32\mshtml.tlb
.
==================== Find3M ====================
.
2011-03-12 23:26:27 152576 ----a-w- C:\Windows\SysWow64\msclmd.dll
2011-03-12 23:26:26 175616 ----a-w- C:\Windows\System32\msclmd.dll
2011-02-19 12:05:15 1139200 ----a-w- C:\Windows\System32\FntCache.dll
2011-02-19 12:04:37 1544192 ----a-w- C:\Windows\System32\DWrite.dll
2011-02-19 12:04:17 902656 ----a-w- C:\Windows\System32\d2d1.dll
2011-02-19 06:30:51 1076736 ----a-w- C:\Windows\SysWow64\DWrite.dll
2011-02-19 06:30:50 739840 ----a-w- C:\Windows\SysWow64\d2d1.dll
2011-02-03 02:40:23 472808 ----a-w- C:\Windows\SysWow64\deployJava1.dll
2011-02-02 22:11:20 270720 ------w- C:\Windows\System32\MpSigStub.exe
2011-01-07 12:14:11 46080 ----a-w- C:\Windows\System32\atmlib.dll
2011-01-07 09:20:44 366592 ----a-w- C:\Windows\System32\atmfd.dll
2011-01-07 07:45:57 34304 ----a-w- C:\Windows\SysWow64\atmlib.dll
2011-01-07 05:43:36 294400 ----a-w- C:\Windows\SysWow64\atmfd.dll
2011-01-05 10:34:00 612864 ----a-w- C:\Windows\System32\vbscript.dll
2011-01-05 06:56:24 3129344 ----a-w- C:\Windows\System32\win32k.sys
2011-01-05 05:55:55 428032 ----a-w- C:\Windows\SysWow64\vbscript.dll
2010-12-23 10:42:53 1118720 ----a-w- C:\Windows\System32\sbe.dll
2010-12-23 10:42:51 961024 ----a-w- C:\Windows\System32\CPFilters.dll
2010-12-23 10:42:51 723968 ----a-w- C:\Windows\System32\EncDec.dll
2010-12-23 10:36:02 259072 ----a-w- C:\Windows\System32\mpg2splt.ax
2010-12-23 05:54:18 850944 ----a-w- C:\Windows\SysWow64\sbe.dll
2010-12-23 05:54:17 642048 ----a-w- C:\Windows\SysWow64\CPFilters.dll
2010-12-23 05:54:17 534528 ----a-w- C:\Windows\SysWow64\EncDec.dll
2010-12-23 05:50:23 199680 ----a-w- C:\Windows\SysWow64\mpg2splt.ax
2010-12-17 11:42:18 214016 ----a-w- C:\Windows\System32\winsrv.dll
2010-12-17 11:40:10 715776 ----a-w- C:\Windows\System32\kerberos.dll
2010-12-17 07:07:55 542208 ----a-w- C:\Windows\SysWow64\kerberos.dll
.
============= FINISH: 20:21:21.41 ===============

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#2 SweetTech

SweetTech

    Agent ST


  • Members
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  • Gender:Male
  • Location:Antarctica
  • Local time:07:24 PM

Posted 16 March 2011 - 10:39 AM

Hello and welcome to the forums!

My secret agent name on the forums is SweetTech (you can call me ST for short), it's a pleasure to meet you. :)

I am very sorry for the delay in responding, but as you can see we are at the moment being flooded with logs which, when paired with the never-ending shortage of helpers, resulted in the delayed responding to your thread.

I would be glad to take a look at your log and help you with solving any malware problems.

If you have since resolved the issues you were originally experiencing, or have received help elsewhere, please inform me so that this topic can be closed.

If you have not, please adhere to the guidelines below and then follow instructions as outlined further below:

  • Logs from malware removal programs (OTL is one of them) can take some time to analyze. I need you to be patient while I analyze any logs you post. Please remember, I am a volunteer, and I do have a life outside of these forums.
  • Please make sure to carefully read any instruction that I give you. Attention to detail is important! Since I cannot see or directly interact with your computer I am dependent on you to "be my eyes" and provide as much information as you can regarding the current state of your computer.
  • If you're not sure, or if something unexpected happens, do NOT continue! Stop and ask!
  • In Windows Vista and Windows 7, all tools need to be started by right clicking and selecting Run as Administrator!
  • These instructions have been specifically tailored to your computer and the issues you are experiencing with your computer. It's important to note that these instructions are not suitable for any other computer, even if the issues are fairly similar.
  • Do not do things I do not ask for, such as running a spyware scan on your computer. The one thing that you should always do, is to make sure sure that your anti-virus definitions are up-to-date!
  • Please do not use the Attachment feature for any log file. Do a Copy/Paste of the entire contents of the log file and submit it inside your post.
  • I am going to stick with you until ALL malware is gone from your system. I would appreciate it if you would do the same. From this point, we're in this together ;)
    Because of this, you must reply within three days
    failure to reply will result in the topic being closed!
  • Please do not PM me directly for help. If you have any questions, post them in this topic.
  • Lastly, I am no magician. I will try very hard to fix your issues, but no promises can be made. Also be aware that some infections are so severe that you might need to resort to reformatting and reinstalling your operating system.
    Don't worry, this only happens in severe cases, but it sadly does happen. Be prepared to back up your data. Have means of backing up your data available.

____________________________________________________

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  • Save it to your desktop.
  • Double click on the Posted Image icon on your desktop.
  • Click the "Scan All Users" checkbox.
  • Push the Posted Image button.
  • Two reports will open, copy and paste them in a reply here:
    • OTL.txt <-- Will be opened
    • Extra.txt <-- Will be minimized


NEXT:



How are things running?

Have I helped you? If you'd like to assist in the fight against malware, click here Posted Image


The instructions seen in this post have been specifically tailored to this user and the issues they are experiencing with their computer. If you think you have a similar problem, please first read this topic, and then begin your own, new thread. I do not offer private support via Private Message.


#3 samflorida

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Posted 18 March 2011 - 06:09 PM

All processes killed
========== PROCESSES ==========
========== SERVICES/DRIVERS ==========
========== REGISTRY ==========
========== FILES ==========
< echo,Y|cacls "%WinDir%\system32\drivers\etc\hosts" /G everyone:f /c >
Are you sure (Y/N)?processed file: C:\Windows\system32\drivers\etc\hosts
C:\Users\Debbie\Desktop\cmd.bat deleted successfully.
C:\Users\Debbie\Desktop\cmd.txt deleted successfully.
< ipconfig /flushdns /c >
Windows IP Configuration
Successfully flushed the DNS Resolver Cache.
C:\Users\Debbie\Desktop\cmd.bat deleted successfully.
C:\Users\Debbie\Desktop\cmd.txt deleted successfully.
========== COMMANDS ==========

[EMPTYTEMP]

User: All Users

User: Debbie
->Temp folder emptied: 4576906 bytes
->Temporary Internet Files folder emptied: 53661353 bytes
->Java cache emptied: 88421 bytes
->Google Chrome cache emptied: 6314406 bytes
->Apple Safari cache emptied: 8388608 bytes
->Flash cache emptied: 2768 bytes

User: Default
->Temp folder emptied: 0 bytes
->Temporary Internet Files folder emptied: 67 bytes

User: Default User
->Temp folder emptied: 0 bytes
->Temporary Internet Files folder emptied: 0 bytes

User: Public
->Temp folder emptied: 0 bytes

%systemdrive% .tmp files removed: 0 bytes
%systemroot% .tmp files removed: 0 bytes
%systemroot%\System32 .tmp files removed: 0 bytes
%systemroot%\System32 (64bit) .tmp files removed: 0 bytes
%systemroot%\System32\drivers .tmp files removed: 0 bytes
Windows Temp folder emptied: 255638 bytes
%systemroot%\sysnative\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files folder emptied: 67697 bytes
RecycleBin emptied: 4582539 bytes

Total Files Cleaned = 74.00 mb

C:\Windows\System32\drivers\etc\Hosts moved successfully.
HOSTS file reset successfully
Restore point Set: OTM Restore Point

OTM by OldTimer - Version 3.1.17.2 log created on 03172011_195211

Files moved on Reboot...
C:\Users\Debbie\AppData\Local\Temp\FXSAPIDebugLogFile.txt moved successfully.

Registry entries deleted on Reboot...


I can get to Google now - Thanks

Is there any thing else I need to do

Attached Files



#4 SweetTech

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Posted 19 March 2011 - 10:49 AM

Hi samflorida,

How are you doing today?

Let me know how things are running after performing these scans:

OTL Fix

We need to run an OTL Fix
  • Please reopen Posted Image on your desktop.
  • Copy and Paste the following code into the Posted Image textbox.

    :Services
    :OTL
    O3 - HKLM\..\Toolbar: (no name) - Locked - No CLSID value found.
    [2011/03/11 09:37:05 | 000,000,000 | -HSD | C] -- C:\ProgramData\ISRFEZCLE
    [2011/03/11 09:36:25 | 000,000,000 | -HSD | C] -- C:\ProgramData\0dd963
    [1 C:\Users\Debbie\Desktop\*.tmp files -> C:\Users\Debbie\Desktop\*.tmp -> ]
    
    :Reg
    
    :Files
    ipconfig /flushdns /c
    :Commands
    [purity]
    [resethosts]
    [CreateRestorePoint]
    [emptytemp]
    [EMPTYFLASH]
    
  • Push Posted Image
  • OTL may ask to reboot the machine. Please do so if asked.
  • Click Posted Image.
  • A report will open. Copy and Paste that report in your next reply.
  • If the machine reboots, the log will be located at C:\_OTL\MovedFiles\mmddyyyy_hhmmss.log, where mmddyyyy_hhmmss is the date of the tool run.


NEXT:



We need to remove a program. To do this please do the following:
For Vista Users:
  • Click on Start > Control Panel and double click on Programs and Features.
  • Locate Java™ 6 Update 20 (64-bit) and click on the Uninstall button to uninstall it.
  • Repeat for Google Toolbar for Internet Explorer and XXX.
  • Close Control Panel when done.


NEXT:



Malwarebytes' Anti-Malware

I see that you have Malwarebytes' Anti-Malware installed on your computer could you please do a scan using these settings:

  • Open Malwarebytes' Anti-Malware
  • Select the Update tab
  • Click Check for Updates
  • After the update have been completed, Select the Scanner tab.
  • Select Perform quick scan, then click on Scan
  • Leave the default options as it is and click on Start Scan
  • When done, you will be prompted. Click OK, then click on Show Results
  • Checked (ticked) all items and click on Remove Selected
  • After it has removed the items, Notepad will open. Please post this log in your next reply. You can also find the log in the Logs tab. The bottom most log is the latest
Extra Note: If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts, click OK to either and let MBAM proceed with the disinfection process, if asked to restart the computer, please do so immediately.



NEXT:



ESET Online Scanner
I'd like us to scan your machine with ESET Online Scan

Note: It is recommended to disable on-board anti-virus program and anti-spyware programs while performing scans so there are no conflicts and it will speed up scan time.
Please don't go surfing while your resident protection is disabled!
Once the scan is finished remember to re-enable your anti-virus along with your anti-spyware programs.



  • Hold down Control and click on the following link to open ESET OnlineScan in a new window.
    ESET OnlineScan
  • Click the Posted Image button.
  • For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
    • Click on Posted Image to download the ESET Smart Installer. Save it to your desktop.
    • Double click on the Posted Image icon on your desktop.
  • Check Posted Image
  • Click the Posted Image button.
  • Accept any security warnings from your browser.
  • Check Posted Image
  • Make sure that the option "Remove found threats" is Unchecked
  • When the Computer scan settings display shows, click the Advanced option, the place a check next to the following (if it is not already checked):
    • Enable Anti-Stealth technology
  • Push the Start button.
  • ESET will then download updates for itself, install itself, and begin
    scanning your computer. Please be patient as this can take some time.
  • When the scan completes, push Posted Image
  • Push Posted Image, and save the file to your desktop using a unique name, such as
    ESETScan. Include the contents of this report in your next reply.
  • Push the Posted Image button.
  • Push Posted Image


NEXT:



Security Check
Download Security Check by screen317 from here or here.
  • Save it to your Desktop.
  • Double click SecurityCheck.exe and follow the onscreen instructions inside of the black box.
  • A Notepad document should open automatically called checkup.txt; please post the contents of that document.

Have I helped you? If you'd like to assist in the fight against malware, click here Posted Image


The instructions seen in this post have been specifically tailored to this user and the issues they are experiencing with their computer. If you think you have a similar problem, please first read this topic, and then begin your own, new thread. I do not offer private support via Private Message.


#5 samflorida

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Posted 20 March 2011 - 06:06 PM

All processes killed
========== SERVICES/DRIVERS ==========
========== OTL ==========
Registry value HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer\Toolbar\\Locked deleted successfully.
C:\ProgramData\ISRFEZCLE folder moved successfully.
C:\ProgramData\0dd963\Quarantine Items folder moved successfully.
C:\ProgramData\0dd963\ISESys folder moved successfully.
C:\ProgramData\0dd963 folder moved successfully.
C:\Users\Debbie\Desktop\~WRL0001.tmp deleted successfully.
========== REGISTRY ==========
========== FILES ==========
< ipconfig /flushdns /c >
Windows IP Configuration
Successfully flushed the DNS Resolver Cache.
C:\Users\Debbie\Desktop\bleep\cmd.bat deleted successfully.
C:\Users\Debbie\Desktop\bleep\cmd.txt deleted successfully.
========== COMMANDS ==========
C:\Windows\System32\drivers\etc\Hosts moved successfully.
HOSTS file reset successfully
Restore point Set: OTL Restore Point

[EMPTYTEMP]

User: All Users

User: Debbie
->Temp folder emptied: 960363 bytes
->Temporary Internet Files folder emptied: 20589068 bytes
->Java cache emptied: 0 bytes
->Google Chrome cache emptied: 0 bytes
->Apple Safari cache emptied: 0 bytes
->Flash cache emptied: 794 bytes

User: Default
->Temp folder emptied: 0 bytes
->Temporary Internet Files folder emptied: 0 bytes

User: Default User
->Temp folder emptied: 0 bytes
->Temporary Internet Files folder emptied: 0 bytes

User: Public
->Temp folder emptied: 0 bytes

%systemdrive% .tmp files removed: 0 bytes
%systemroot% .tmp files removed: 0 bytes
%systemroot%\System32 .tmp files removed: 0 bytes
%systemroot%\System32 (64bit) .tmp files removed: 0 bytes
%systemroot%\System32\drivers .tmp files removed: 0 bytes
Windows Temp folder emptied: 57499 bytes
%systemroot%\sysnative\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files folder emptied: 0 bytes
RecycleBin emptied: 1007231 bytes

Total Files Cleaned = 22.00 mb


[EMPTYFLASH]

User: All Users


Malwarebytes' Anti-Malware 1.50.1.1100
www.malwarebytes.org

Database version: 6113

Windows 6.1.7601 Service Pack 1
Internet Explorer 8.0.7601.17514

3/20/2011 6:38:57 PM
mbam-log-2011-03-20 (18-38-57).txt

Scan type: Quick scan
Objects scanned: 162775
Time elapsed: 1 minute(s), 55 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

More logs in a minute;-)

#6 samflorida

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Posted 20 March 2011 - 06:20 PM

ESET - no threats


Results of screen317's Security Check version 0.99.9
Windows 7 (UAC is enabled)
Internet Explorer 8
``````````````````````````````
Antivirus/Firewall Check:

Windows Firewall Enabled!
PC Tools AntiVirus Free 8.0
WMI entry may not exist for antivirus; attempting automatic update.
```````````````````````````````
Anti-malware/Other Utilities Check:

Malwarebytes' Anti-Malware
Java™ 6 Update 24
Adobe Flash Player
Adobe Reader 9.4.0
Out of date Adobe Reader installed!
````````````````````````````````
Process Check:
objlist.exe by Laurent

``````````End of Log````````````



Anything else?

#7 SweetTech

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Posted 21 March 2011 - 09:38 AM

samflorida,

We need to update Adobe, and run a new OTL scan.


Update Adobe Reader
Earlier versions of Adobe Reader have known security flaws so it is recommended that you update your copy
  • Go to Start > Control Panel > Add/Remove Programs
  • Remove ALL instances of Adobe Reader
  • Re-boot your computer as required.
  • Once ALL versions of Adobe Reader have been uninstalled, visit: <<here>> and download the latest version of Adobe Reader
Alternative Option: after uninstalling Adobe Reader, you could try installing Foxit Reader from >here< Foxit Reader has fewer add-ons therefore loads more quickly.



NEXT:


OTL Custom Scan

We need to run an OTL Custom Scan
  • Please reopen Posted Image on your desktop.
  • Copy and Paste the following bolded text into the Posted Image textbox.


    netsvcs
    drivers32
    HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows\WindowsUpdate\AU
    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Auto Update\Results\Install|LastSuccessTime /rs

  • Push the Posted Image button.
  • A report will open. Copy and Paste that report in your next reply.


NEXT:



Please be sure to provide an update on how things are currently running in your next reply.

Have I helped you? If you'd like to assist in the fight against malware, click here Posted Image


The instructions seen in this post have been specifically tailored to this user and the issues they are experiencing with their computer. If you think you have a similar problem, please first read this topic, and then begin your own, new thread. I do not offer private support via Private Message.


#8 SweetTech

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Posted 24 March 2011 - 07:36 PM

Due to the lack of feedback, this topic is now closed.In the event you still have problems, please send me or any Moderator a Private Message and ask them to reopen this topic within the next 5 days.

Have I helped you? If you'd like to assist in the fight against malware, click here Posted Image


The instructions seen in this post have been specifically tailored to this user and the issues they are experiencing with their computer. If you think you have a similar problem, please first read this topic, and then begin your own, new thread. I do not offer private support via Private Message.





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