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email address is spamming everyone


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#1 kr9192

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Posted 13 March 2011 - 05:00 PM

I need help to clean up my pc from some virus that keeps spamming everyone in my email contacts.
I use this email address alot so I would like to get this fixed with any assistance possible.
I have created another address but I have a lot of business on the one causing the spam. I have run mbytes and superspyware but with out success. Need help bad.. thanks k

Edited by Budapest, 13 March 2011 - 05:12 PM.
Moved from Virus, Trojan, Spyware, and Malware Removal Logs ~BP


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#2 Budapest

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Posted 13 March 2011 - 05:12 PM

Please follow the instructions in ==>This Guide<==. If you cannot complete a step, skip it and continue.

Once the proper logs are created, then make a NEW TOPIC and post it ==>HERE<== Please include a description of your computer issues and what you have done to resolve them.

If you can produce at least some of the logs, then please create the new topic and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the topic and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#3 kr9192

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Posted 13 March 2011 - 06:51 PM

thank you working on logs kr

#4 kr9192

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Posted 17 March 2011 - 06:22 PM

any new info or missing info on my part, still patiently waiting for support, thank you. k

#5 Budapest

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Posted 17 March 2011 - 06:37 PM

Unfortunately we have quite a backlog of topics at the moment and the current average wait time is 4-5 days.
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#6 kr9192

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Posted 17 March 2011 - 07:11 PM

thanks for the update, no worries I appreciate your efforts k




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