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windows 7 cant find winload.exe file

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#1 icthem2


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Posted 13 March 2011 - 02:12 AM

i have a toshiba satellite laptop,running win7 home premium and 4 gigs of ram. when i try to boot up i get a black screen prompting that it couldnt find the winload.exe file....i dont have a copy of windows as this was preinstalled...i also cant get to safe mode ,but its not b.s.o.d...additionally it is only 3 months old ,so is there a way to contact microsoft and have them send me a copy of win 7..or ami just gonna have to buy the operating sys,and just cold install ?..ive tried various c/prompts,but if anyone has any i havent tried im willing to try anything...i dont care about the files on my laptop..i just want the computer i paid for..thank you so much in advance

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#2 killerx525


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Posted 13 March 2011 - 03:02 AM

You will need to contact your manufacturer for support if you need a copy of Windows. If you can access the console try typing this in:
sfc /scannow
It will detect any missing or damaged Windows files and repair them.

Edited by killerx525, 13 March 2011 - 03:07 AM.

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#3 dc3


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Posted 13 March 2011 - 03:44 AM

What is the model of the laptop?

Try pressing F12 to access the restore partition.

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