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what should I do if malwarebytes won't work?


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#1 Brenda_Gallant

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Posted 12 March 2011 - 09:58 PM

My PC is infected by some kind of malware and malwarebytes won't help..?

BTW, I am new here :P

Edit: Moved topic from Virus, Trojan, Spyware, and Malware Removal Logs to the more appropriate forum. ~ Animal

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#2 Jamiemcg

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Posted 12 March 2011 - 10:08 PM

Welcome to the BleepingComputer forums! I hope you enjoy your time spent here and are able to find the answers to any computer related problems that you may encounter!

If your computer is infected with a virus or other malicious file or program, but you are unable to detect or remove it using MalwareBytes, I would suggest that you try running MalwareBytes again, but this time in Safe Mode with Networking, which you can access by rebooting your computer and pressing F8 while it's booting up and then choosing "Safe Mode with Networking".

Once you've booted into Safe Mode with Networking, you should try to run MalwareBytes again, as Safe Mode with Networking will boot your computer using only the drivers that are essential or necessary for your computer to run and access your network and the Internet.

In addition to running another scan with MalwareBytes, I would also suggest that you run an antivirus scan using Microsoft Security Essentials, which can be downloaded for free from the link below.

http://Microsoft.com/Security_Essentials

Good luck and please let us know if this is able to help you remove this virus!

#3 boopme

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Posted 12 March 2011 - 10:23 PM

Also see POST 2
For those having trouble running Malwarebytes Anti-Malware
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