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help! jonjqs.sys, autorun, amsint32.exe


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#1 wickedforehand

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Posted 12 March 2011 - 01:00 AM

To start everything, let me start by what i do, and what are line of defense (this might give an overview):
1. I repair/build custom computers through spare parts for clients.
2. Line of defense:
*Avira Antivir Personal - I guess the best free antivirus because of high detection rate.
*Trojan Remover - for its fast scan at startup.
*Malwarebytes Antimalware - one of the most popular anti-malware.
*Ad-aware - for its real-time protection, Ad-Watch.
*Windows Defender - I not really sure if it does help though.
*USB Disk Security - For autoruns from USB drive, External Drives, CDs, DVDs
*Deepfreeze - everybody knows what it does. I only freeze the system drive.

I mostly have no problem with other malwares/viruses i have encountered, but this particular one made me age faster, lol.

There's this client who wanted to remove a certain virus from its computer. What I did is tried to eliminate the drive by reformatting the OS. What happened is that the storage partition, D:, in particular has an autorun which i can't eliminate... so after reformatting and installing some softwares, the malware again infected the computer's system. It took me 40 hours and 4 reformats, just to monitor it's behavior and eliminate the threat. The 4th reformat is a result of incapability to address the problem, i said the the client that's no way unrecoverable. I reformatted the computer, deleting and recreating every partition, and not back-upping any file at all.

The client's problem solved.

The problem now is that the threat is now on my computer. For the fact that my software installed after reformatting computers are installed at my computer. I have to use USB drive to get softwares from my computer, as a result i'm now infected too. My system is frozen by deepfreeze, so it's not effected or can effectively remove the effect of the threat by rebooting. The problem is, the autorun is in my other partition. I can't do anything to my system because i'm afraid once i unfreeze or thaw my system by deactivating deepfreeze, it will be stick on to my system, and becomes unrecoverable.

I have monitored for a while so that i can provide some description about the threat:

*Opening malwarebytes will open a warning box saying walwarebytes.exe can't be located, with an option abort, retry, continue. In irony, the malwarebytes software opens up and works as normal... and detects 5 registries affecting window policies.
*Disables AV, Trojan Remover (once detected TR tries to make an effort to remove the threat)
*Disable updates for AV
*Disable updates for firewall
*Disables Task Manager
*Disables Registry Editor
*Doesn't affect folder options
*Transferred mainly through USB or external drive (autorun)
*The autorun creates a random MS-Dos file with .pif extension (****.pif)
*autorun is hidden, undetectable by show hidden or by searching
*creates and amsint32.exe on system drive
*amsint32 activates a certain sptvbp.exe
*sptvbp.exe activates a certain jonjqn.sys on systemdrive:/windows/system32/drivers
*after jonjqn.sys is activated, the 5 registry policies are created
*amsint32, sptvbp.exe and jonjqn.sys is hidden and undetectable by show hidden files or by searching
*autorun is detectable by avira, malwarebytes, and trojan remover... as well as other removal softwares like rkill, combofix, regrun, ad-aware, usb disk security (on USB drive only), etc.
*These softwares can't effectively remove this autorun. Avira block it. Trojan remover, malwarebytes, combofix, rkill renames it. But another autorun is recreated every minute.
*amsint32, sptvbp.exe and jonjqn.sys is gone after activated. it activates with/after autorun activates. you can't really catch the by browsing. that is why they can't be found.
*that is also why and how these 3 entries evade software mentioned. they will be tried to be eliminated but software will require the computer to be rebooted. you can see on the log something like this: 5 policies - removed, autoruns - removed, amsint32 - not found, sptvbp.exe - not found, jonjqn.sys - not found.
*on one occasion, after the before the 3rd reformat in particular, the keyboard and mouses freezes whenever windows is logged. Only in windows, works on boot up, or bios. I'm not really sure if it's due to the malware though. it can be these software i have tried who eliminated and deleted some processes and system files.


I can't really provide you the logs because it is mostly on the client's computer and it's reformatted completely (no backup). I can't provide you logs from my computer either, because i have a frozen system drive. so bootup after anti-malware scan can't be done, thus, logs can't be flushed. I still am not sure if i would unfreeze my system drive just to get this logs, and risk my precious softwares (my source of living) deleted and unrecoverable.

I accept encouragement to unfreeze my system drive though.

thanks for future replies... and sorry for bad english and bad grammar.

additional notes observed this day:
*an internet explorer icon appears on desktop for a half-second before infection
*affects not just xp, but all windows
*windows won't start at safe mode, it restarts
*disrupts most executables, can't even use Globe Tattoo and Smartbro (my net providers) on some occasions, i have to restart pc to be able to use the software's programs
*bypasses deepfreeze

correction:
*executable created by autorun is not limited to random 4-character, it can be 4, 5, 6 random character
*jonjqn.sys is not constant, it can be another random character system file like jngdrh.sys

EDIT: Posts merged ~BP

Edited by Budapest, 14 March 2011 - 04:35 PM.


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#2 Casey_boy

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Posted 17 March 2011 - 07:00 AM

Hello and welcome to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

Please take note:

  • If you have since resolved the original problem you were having, we would appreciate you letting us know.
  • If you are unable to create a log because your computer cannot start up successfully please provide detailed information about your installed Windows Operating System including the Version, Edition and if it is a 32bit or a 64bit system.
    • If you are unsure about any of these characteristics just post what you can and we will guide you.
  • Please tell us if you have your original Windows CD/DVD available.
  • If you are unable to perform the steps we have recommended please try one more time and if unsuccessful alert us of such and we will design an alternate means of obtaining the necessary information.
  • If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.
  • Upon completing the steps below another staff member will review your topic an do their best to resolve your issues.
  • If you have already posted a DDS log, please do so again, as your situation may have changed.
  • Use the 'Add Reply' and add the new log to this thread.

We need to see some information about what is happening in your machine. Please perform the following scan again:

  • Download DDS by sUBs from one of the following links if you no longer have it available. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explanation about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE


We also need a new log from the GMER anti-rootkit Scanner.

Please note that if you are running a 64-bit version of Windows you will not be able to run GMER and you may skip this step.

Please first disable any CD emulation programs using the steps found in this topic:

Why we request you disable CD Emulation when receiving Malware Removal Advice

Then create another GMER log and post it as an attachment to the reply where you post your new DDS log. Instructions on how to properly create a GMER log can be found here:

How to create a GMER log


Thanks and again sorry for the delay.

Casey

If I have been helping you and I do not reply within 48hours, feel free to send me a PM.


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#3 SweetTech

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Posted 23 March 2011 - 10:51 AM

Due to the lack of feedback, this topic is now closed.In the event you still have problems, please send me or any Moderator a Private Message and ask them to reopen this topic within the next 5 days.

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The instructions seen in this post have been specifically tailored to this user and the issues they are experiencing with their computer. If you think you have a similar problem, please first read this topic, and then begin your own, new thread. I do not offer private support via Private Message.





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