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Display driver problems w/Youtube No problems as yet on Netflix/ Hulu


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8 replies to this topic

#1 LiveLarge

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Posted 11 March 2011 - 09:25 PM

First thing I did was to be sure I have the latest driver, I did, and do.
I have the ATI Radeon Express 1150 version 8.31.100.32
Laptop is a Dell Inspirion 1501 running Windows Vista Home Premium

This is not a one time thing. It was a "never happens" thing till today and BSOD has happened 5 times so far. Very irritating.

If you need more info tell me what you need and I will get it to you Thanks

Chris

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#2 killerx525

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Posted 11 March 2011 - 09:49 PM

Download BlueScreenView
No installation required.
Double click on BlueScreenView.exe file to run the program.
When scanning is done, go Edit>Select All.
Go File>Save Selected Items, and save the report as BSOD.txt.
Open BSOD.txt in Notepad, copy all content, and paste it into your next reply.

>Michael 
System1: CPU- Intel Core i7-5820K @ 4.4GHz, CPU Cooler- Noctua NH-D14, RAM- G.Skill Ripjaws 16GB Kit(4Gx4) DDR3 2133MHz, SSD/HDD- Samsung 850 EVO 250GB/Western Digital Caviar Black 1TB/Seagate Barracuada 3TB, GPU- 2x EVGA GTX980 Superclocked @1360/MHz1900MHz, Motherboard- Asus X99 Deluxe, Case- Custom Mac G5, PSU- EVGA P2-1000W, Soundcard- Realtek High Definition Audio, OS- Windows 10 Pro 64-Bit
Games: APB: Reloaded, Hours played: 3100+  System2: Late 2011 Macbook Pro 15inch   OFw63FY.png


#3 LiveLarge

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Posted 11 March 2011 - 10:01 PM

One more strange finding.....If I get on facebook where I can watch the Youtube video from face book, a news feed, or other video sites I have no problems at all...This seems to only be a problem if I go to the YouTube website. I cannot watch a 5 minute video while on Youtube without BSOD. :/

==================================================
Dump File : Mini031111-04.dmp
Crash Time : 3/11/2011 5:51:59 PM
Bug Check String :
Bug Check Code : 0x00000116
Parameter 1 : 0x859d81b0
Parameter 2 : 0xb002b8c8
Parameter 3 : 0x00000000
Parameter 4 : 0x0000000d
Caused By Driver : atikmdag.sys
Caused By Address : atikmdag.sys+288c8
File Description : ATI Radeon Kernel Mode Driver
Product Name : ATI Radeon Family
Company : ATI Technologies Inc.
File Version : 7.01.01.537
Processor : 32-bit
Computer Name :
Full Path : C:\Windows\Minidump\Mini031111-04.dmp
Processors Count : 2
Major Version : 15
Minor Version : 6002
Dump File Size : 243,496
==================================================

==================================================
Dump File : Mini031111-03.dmp
Crash Time : 3/11/2011 2:46:22 PM
Bug Check String :
Bug Check Code : 0x00000116
Parameter 1 : 0x84be3008
Parameter 2 : 0x8c22449e
Parameter 3 : 0x00000000
Parameter 4 : 0x0000000d
Caused By Driver : atikmdag.sys
Caused By Address : atikmdag.sys+2249e
File Description : ATI Radeon Kernel Mode Driver
Product Name : ATI Radeon Family
Company : ATI Technologies Inc.
File Version : 7.01.01.537
Processor : 32-bit
Computer Name :
Full Path : C:\Windows\Minidump\Mini031111-03.dmp
Processors Count : 2
Major Version : 15
Minor Version : 6002
Dump File Size : 182,744
==================================================

==================================================
Dump File : Mini031111-02.dmp
Crash Time : 3/11/2011 7:42:52 AM
Bug Check String :
Bug Check Code : 0x00000116
Parameter 1 : 0x84c98008
Parameter 2 : 0x8c82f49e
Parameter 3 : 0x00000000
Parameter 4 : 0x0000000d
Caused By Driver : atikmdag.sys
Caused By Address : atikmdag.sys+2249e
File Description : ATI Radeon Kernel Mode Driver
Product Name : ATI Radeon Family
Company : ATI Technologies Inc.
File Version : 7.01.01.537
Processor : 32-bit
Computer Name :
Full Path : C:\Windows\Minidump\Mini031111-02.dmp
Processors Count : 2
Major Version : 15
Minor Version : 6002
Dump File Size : 178,888
==================================================

==================================================
Dump File : Mini031111-01.dmp
Crash Time : 3/11/2011 7:29:23 AM
Bug Check String :
Bug Check Code : 0x00000116
Parameter 1 : 0x84d4f510
Parameter 2 : 0x8b82e49e
Parameter 3 : 0x00000000
Parameter 4 : 0x0000000d
Caused By Driver : atikmdag.sys
Caused By Address : atikmdag.sys+2249e
File Description : ATI Radeon Kernel Mode Driver
Product Name : ATI Radeon Family
Company : ATI Technologies Inc.
File Version : 7.01.01.537
Processor : 32-bit
Computer Name :
Full Path : C:\Windows\Minidump\Mini031111-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 6002
Dump File Size : 201,272
==================================================

==================================================
Dump File : Mini101010-01.dmp
Crash Time : 10/10/2010 11:21:38 AM
Bug Check String :
Bug Check Code : 0x00000116
Parameter 1 : 0x84cb0008
Parameter 2 : 0x8b62849e
Parameter 3 : 0x00000000
Parameter 4 : 0x0000000d
Caused By Driver : atikmdag.sys
Caused By Address : atikmdag.sys+2249e
File Description : ATI Radeon Kernel Mode Driver
Product Name : ATI Radeon Family
Company : ATI Technologies Inc.
File Version : 7.01.01.537
Processor : 32-bit
Computer Name :
Full Path : C:\Windows\Minidump\Mini101010-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 6002
Dump File Size : 202,944
==================================================

==================================================
Dump File : Mini120509-01.dmp
Crash Time : 12/5/2009 12:10:49 AM
Bug Check String : DRIVER_POWER_STATE_FAILURE
Bug Check Code : 0x0000009f
Parameter 1 : 0x00000003
Parameter 2 : 0x84bc36b0
Parameter 3 : 0x85c36030
Parameter 4 : 0xd32bb3a8
Caused By Driver : ntkrnlpa.exe
Caused By Address : ntkrnlpa.exe+cdb0d
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.0.6002.18327 (vistasp2_gdr.101014-0432)
Processor : 32-bit
Computer Name :
Full Path : C:\Windows\Minidump\Mini120509-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 6002
Dump File Size : 138,424
==================================================

==================================================
Dump File : Mini111209-01.dmp
Crash Time : 11/12/2009 3:44:44 AM
Bug Check String : DRIVER_POWER_STATE_FAILURE
Bug Check Code : 0x0000009f
Parameter 1 : 0x00000003
Parameter 2 : 0x84bc4578
Parameter 3 : 0x85a75030
Parameter 4 : 0x848cd4a0
Caused By Driver : ntkrnlpa.exe
Caused By Address : ntkrnlpa.exe+cdb0d
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.0.6002.18327 (vistasp2_gdr.101014-0432)
Processor : 32-bit
Computer Name :
Full Path : C:\Windows\Minidump\Mini111209-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 6002
Dump File Size : 138,424
==================================================

==================================================
Dump File : Mini110509-01.dmp
Crash Time : 11/5/2009 1:18:50 AM
Bug Check String : DRIVER_POWER_STATE_FAILURE
Bug Check Code : 0x0000009f
Parameter 1 : 0x00000003
Parameter 2 : 0x84bc3578
Parameter 3 : 0x85ba4030
Parameter 4 : 0xc87f7e00
Caused By Driver : ntkrnlpa.exe
Caused By Address : ntkrnlpa.exe+cdb0d
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.0.6002.18327 (vistasp2_gdr.101014-0432)
Processor : 32-bit
Computer Name :
Full Path : C:\Windows\Minidump\Mini110509-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 6002
Dump File Size : 138,424
==================================================

==================================================
Dump File : Mini110409-01.dmp
Crash Time : 11/4/2009 3:34:57 AM
Bug Check String : DRIVER_POWER_STATE_FAILURE
Bug Check Code : 0x0000009f
Parameter 1 : 0x00000003
Parameter 2 : 0x84bc3578
Parameter 3 : 0x85c0a030
Parameter 4 : 0x84442488
Caused By Driver : ntkrnlpa.exe
Caused By Address : ntkrnlpa.exe+cdb0d
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.0.6002.18327 (vistasp2_gdr.101014-0432)
Processor : 32-bit
Computer Name :
Full Path : C:\Windows\Minidump\Mini110409-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 6002
Dump File Size : 138,424
==================================================

==================================================
Dump File : Mini102109-01.dmp
Crash Time : 10/21/2009 4:49:33 PM
Bug Check String : DRIVER_POWER_STATE_FAILURE
Bug Check Code : 0x0000009f
Parameter 1 : 0x00000003
Parameter 2 : 0x84bc3578
Parameter 3 : 0x85b61030
Parameter 4 : 0xc926fb10
Caused By Driver : ntkrnlpa.exe
Caused By Address : ntkrnlpa.exe+cdb0d
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.0.6002.18327 (vistasp2_gdr.101014-0432)
Processor : 32-bit
Computer Name :
Full Path : C:\Windows\Minidump\Mini102109-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 6002
Dump File Size : 138,424
==================================================

==================================================
Dump File : Mini101509-01.dmp
Crash Time : 10/15/2009 5:23:33 PM
Bug Check String : DRIVER_POWER_STATE_FAILURE
Bug Check Code : 0x0000009f
Parameter 1 : 0x00000003
Parameter 2 : 0x84bc4578
Parameter 3 : 0x85c22030
Parameter 4 : 0xdc46f6a0
Caused By Driver : ntkrnlpa.exe
Caused By Address : ntkrnlpa.exe+cdb0d
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.0.6002.18327 (vistasp2_gdr.101014-0432)
Processor : 32-bit
Computer Name :
Full Path : C:\Windows\Minidump\Mini101509-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 6002
Dump File Size : 138,424
==================================================

==================================================
Dump File : Mini100309-01.dmp
Crash Time : 10/3/2009 5:20:37 AM
Bug Check String : DRIVER_POWER_STATE_FAILURE
Bug Check Code : 0x0000009f
Parameter 1 : 0x00000003
Parameter 2 : 0x84bc3578
Parameter 3 : 0x85b06030
Parameter 4 : 0x8483b668
Caused By Driver : ntkrnlpa.exe
Caused By Address : ntkrnlpa.exe+cdb0d
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.0.6002.18327 (vistasp2_gdr.101014-0432)
Processor : 32-bit
Computer Name :
Full Path : C:\Windows\Minidump\Mini100309-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 6002
Dump File Size : 138,424
==================================================

==================================================
Dump File : Mini090909-01.dmp
Crash Time : 9/9/2009 2:33:28 AM
Bug Check String : DRIVER_POWER_STATE_FAILURE
Bug Check Code : 0x0000009f
Parameter 1 : 0x00000003
Parameter 2 : 0x84bc3578
Parameter 3 : 0x85b81380
Parameter 4 : 0xc4f01e00
Caused By Driver : ntkrnlpa.exe
Caused By Address : ntkrnlpa.exe+cdb0d
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.0.6002.18327 (vistasp2_gdr.101014-0432)
Processor : 32-bit
Computer Name :
Full Path : C:\Windows\Minidump\Mini090909-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 6002
Dump File Size : 138,424
==================================================

==================================================
Dump File : Mini090309-01.dmp
Crash Time : 9/3/2009 6:46:53 AM
Bug Check String : DRIVER_POWER_STATE_FAILURE
Bug Check Code : 0x0000009f
Parameter 1 : 0x00000003
Parameter 2 : 0x84bc3578
Parameter 3 : 0x85b29030
Parameter 4 : 0xc99b13a8
Caused By Driver : ntkrnlpa.exe
Caused By Address : ntkrnlpa.exe+cdb0d
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.0.6002.18327 (vistasp2_gdr.101014-0432)
Processor : 32-bit
Computer Name :
Full Path : C:\Windows\Minidump\Mini090309-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 6002
Dump File Size : 138,424
==================================================

==================================================
Dump File : Mini083009-01.dmp
Crash Time : 8/30/2009 9:02:52 AM
Bug Check String : DRIVER_POWER_STATE_FAILURE
Bug Check Code : 0x0000009f
Parameter 1 : 0x00000003
Parameter 2 : 0x84bc3578
Parameter 3 : 0x85cd7030
Parameter 4 : 0x855ed4a0
Caused By Driver : ntkrnlpa.exe
Caused By Address : ntkrnlpa.exe+cdb0d
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.0.6002.18327 (vistasp2_gdr.101014-0432)
Processor : 32-bit
Computer Name :
Full Path : C:\Windows\Minidump\Mini083009-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 6002
Dump File Size : 138,424
==================================================

==================================================
Dump File : Mini082609-01.dmp
Crash Time : 8/26/2009 2:29:18 AM
Bug Check String : DRIVER_POWER_STATE_FAILURE
Bug Check Code : 0x0000009f
Parameter 1 : 0x00000003
Parameter 2 : 0x84bc3578
Parameter 3 : 0x85a6c030
Parameter 4 : 0x84621558
Caused By Driver : ntkrnlpa.exe
Caused By Address : ntkrnlpa.exe+cdb0d
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.0.6002.18327 (vistasp2_gdr.101014-0432)
Processor : 32-bit
Computer Name :
Full Path : C:\Windows\Minidump\Mini082609-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 6002
Dump File Size : 138,424
==================================================

==================================================
Dump File : Mini081209-01.dmp
Crash Time : 8/12/2009 2:27:07 AM
Bug Check String : DRIVER_POWER_STATE_FAILURE
Bug Check Code : 0x0000009f
Parameter 1 : 0x00000003
Parameter 2 : 0x84bc3578
Parameter 3 : 0x85a5c030
Parameter 4 : 0xd5c1be00
Caused By Driver : ntkrnlpa.exe
Caused By Address : ntkrnlpa.exe+cdb0d
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.0.6002.18327 (vistasp2_gdr.101014-0432)
Processor : 32-bit
Computer Name :
Full Path : C:\Windows\Minidump\Mini081209-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 6002
Dump File Size : 138,424
==================================================

==================================================
Dump File : Mini072909-01.dmp
Crash Time : 7/29/2009 2:31:47 AM
Bug Check String : DRIVER_POWER_STATE_FAILURE
Bug Check Code : 0x0000009f
Parameter 1 : 0x00000003
Parameter 2 : 0x84bc5b70
Parameter 3 : 0x85af0380
Parameter 4 : 0xbeddb330
Caused By Driver : ntkrnlpa.exe
Caused By Address : ntkrnlpa.exe+cdb0d
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.0.6002.18327 (vistasp2_gdr.101014-0432)
Processor : 32-bit
Computer Name :
Full Path : C:\Windows\Minidump\Mini072909-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 6002
Dump File Size : 138,424
==================================================

==================================================
Dump File : Mini071809-01.dmp
Crash Time : 7/18/2009 8:53:21 PM
Bug Check String : DRIVER_POWER_STATE_FAILURE
Bug Check Code : 0x0000009f
Parameter 1 : 0x00000003
Parameter 2 : 0x84bc4030
Parameter 3 : 0x85d1d030
Parameter 4 : 0x85cf5228
Caused By Driver : ntkrnlpa.exe
Caused By Address : ntkrnlpa.exe+cdb0d
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.0.6002.18327 (vistasp2_gdr.101014-0432)
Processor : 32-bit
Computer Name :
Full Path : C:\Windows\Minidump\Mini071809-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 6002
Dump File Size : 138,424
==================================================

Edited by LiveLarge, 12 March 2011 - 01:29 PM.


#4 Vader011

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Posted 15 March 2011 - 07:58 PM

My wife reported the same problem to me on her laptop today (and of course it's been bugging her for weeks :) )

The fix I used was to disable the ATI External Event service - after this, I was able to watch a specific video that would crash every time without issue...

Assuming you're using Windows 7:

Click Start
Right Click on Computer
Click on Manage
Click the arrow next to Services and Applications
Click on Services

In here, you'll find the Ati External Event service running (or something like that - I'm typing this on my computer - go NVIDIA).

Right click on the service and click on Properties
Change the Startup Type to Disabled
Hit Apply and then OK
Reboot

I found on another forum that disabling it shouldn't have any impact on the system (on her's things appear fine after testing things for about 10 minutes - then she wanted to watch youtube videos :) )

#5 LiveLarge

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Posted 16 March 2011 - 08:33 PM

Did not help my situation at all. Thanks for the info anyway. These forums must keep techs busy.

#6 Suicide King

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Posted 16 March 2011 - 10:39 PM

Looks like your problem is tied to ATI drivers from the blue screen viewer. Try updating your video drivers -- (Don't forget to uninstall the old drivers first).

If the problem persists with new drivers, but never happened in the past, you may consider trying an older driver version and see if that helps -- I've seen situations where new drivers introduce new problems, unintentionally on the part of the developer of course.

Give that a shot and post the results.

#7 killerx525

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Posted 17 March 2011 - 12:19 AM

Looks like your problem is tied to ATI drivers from the blue screen viewer. Try updating your video drivers -- (Don't forget to uninstall the old drivers first).

If the problem persists with new drivers, but never happened in the past, you may consider trying an older driver version and see if that helps -- I've seen situations where new drivers introduce new problems, unintentionally on the part of the developer of course.

Give that a shot and post the results.

He already installed the latest driver for the graphics card.

>Michael 
System1: CPU- Intel Core i7-5820K @ 4.4GHz, CPU Cooler- Noctua NH-D14, RAM- G.Skill Ripjaws 16GB Kit(4Gx4) DDR3 2133MHz, SSD/HDD- Samsung 850 EVO 250GB/Western Digital Caviar Black 1TB/Seagate Barracuada 3TB, GPU- 2x EVGA GTX980 Superclocked @1360/MHz1900MHz, Motherboard- Asus X99 Deluxe, Case- Custom Mac G5, PSU- EVGA P2-1000W, Soundcard- Realtek High Definition Audio, OS- Windows 10 Pro 64-Bit
Games: APB: Reloaded, Hours played: 3100+  System2: Late 2011 Macbook Pro 15inch   OFw63FY.png


#8 Suicide King

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Posted 18 March 2011 - 09:23 AM

He already installed the latest driver for the graphics card.


Perhaps an older driver might work. I've had problems with my ATI cards before and had to revert to an older driver.

#9 killerx525

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Posted 18 March 2011 - 09:25 AM

That could be the solution as at the moment Nvidia's drivers are buggy.

>Michael 
System1: CPU- Intel Core i7-5820K @ 4.4GHz, CPU Cooler- Noctua NH-D14, RAM- G.Skill Ripjaws 16GB Kit(4Gx4) DDR3 2133MHz, SSD/HDD- Samsung 850 EVO 250GB/Western Digital Caviar Black 1TB/Seagate Barracuada 3TB, GPU- 2x EVGA GTX980 Superclocked @1360/MHz1900MHz, Motherboard- Asus X99 Deluxe, Case- Custom Mac G5, PSU- EVGA P2-1000W, Soundcard- Realtek High Definition Audio, OS- Windows 10 Pro 64-Bit
Games: APB: Reloaded, Hours played: 3100+  System2: Late 2011 Macbook Pro 15inch   OFw63FY.png





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