Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

Hotmail acct. blocked


  • This topic is locked This topic is locked
3 replies to this topic

#1 somboed

somboed

  • Members
  • 2 posts
  • OFFLINE
  •  
  • Local time:11:21 PM

Posted 11 March 2011 - 06:43 PM

My problem started with a msg. blocking my hotmail acct. when I tried to access it. Following Microsoft instructions to restore the acct. have not helped and I've received no response from them.

Suspecting a virus on my computer, I came here and downloaded your GMER and DDS scanning programs. The log file from GMER is attached, but the DDS program has frozen my computer twice, so I have no log file to attach. Symptom is blinking cursor beneath the text in the dialog box that comes up upon executing the DDS program; cursor stops blinking after about 5 minutes.

I have a Toshiba Satellite running XP Professional Serv. pack 3. Virus program is MS Essentials. SuperAntiSpyware and Malwarebytes (free versions) revealed zero infections.

Attached Files

  • Attached File  ark.txt   20.16KB   2 downloads


BC AdBot (Login to Remove)

 


#2 Casey_boy

Casey_boy

    Bleeping physicist


  • Malware Response Team
  • 7,765 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:UK
  • Local time:07:21 AM

Posted 17 March 2011 - 06:59 AM

Hello and welcome to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

Please take note:

  • If you have since resolved the original problem you were having, we would appreciate you letting us know.
  • If you are unable to create a log because your computer cannot start up successfully please provide detailed information about your installed Windows Operating System including the Version, Edition and if it is a 32bit or a 64bit system.
    • If you are unsure about any of these characteristics just post what you can and we will guide you.
  • Please tell us if you have your original Windows CD/DVD available.
  • If you are unable to perform the steps we have recommended please try one more time and if unsuccessful alert us of such and we will design an alternate means of obtaining the necessary information.
  • If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.
  • Upon completing the steps below another staff member will review your topic an do their best to resolve your issues.
  • If you have already posted a DDS log, please do so again, as your situation may have changed.
  • Use the 'Add Reply' and add the new log to this thread.

We need to see some information about what is happening in your machine. Please perform the following scan again:

  • Download DDS by sUBs from one of the following links if you no longer have it available. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explanation about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE


We also need a new log from the GMER anti-rootkit Scanner.

Please note that if you are running a 64-bit version of Windows you will not be able to run GMER and you may skip this step.

Please first disable any CD emulation programs using the steps found in this topic:

Why we request you disable CD Emulation when receiving Malware Removal Advice

Then create another GMER log and post it as an attachment to the reply where you post your new DDS log. Instructions on how to properly create a GMER log can be found here:

How to create a GMER log


Thanks and again sorry for the delay.

Casey

If I have been helping you and I do not reply within 48hours, feel free to send me a PM.


* My Website * Am I Infected? * Malware Removal Help * If you'd like to say thanks *


#3 somboed

somboed
  • Topic Starter

  • Members
  • 2 posts
  • OFFLINE
  •  
  • Local time:11:21 PM

Posted 17 March 2011 - 01:13 PM

Hi Casey,

Thanks for the reply. I just got this hotmail access problem solved by MS. It took them awhile, but its resolved.

I appreciate you guys and this site.

Ed

#4 SweetTech

SweetTech

    Agent ST


  • Members
  • 13,421 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Antarctica
  • Local time:03:21 AM

Posted 17 March 2011 - 01:49 PM

It appears that this issue is resolved, therefore I am closing the topic. If that is not the case and you need or wish to continue with this topic, please send me or any Moderator a Personal Message (PM) that you would like this topic re-opened.

Have I helped you? If you'd like to assist in the fight against malware, click here Posted Image


The instructions seen in this post have been specifically tailored to this user and the issues they are experiencing with their computer. If you think you have a similar problem, please first read this topic, and then begin your own, new thread. I do not offer private support via Private Message.





0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users