For the first time in my experiences with cleaning computers, I need your help!
I've fixed like 30 computers of these rogue applications with a success rate of 100% until today. My sister's computer has one that simply will not go.
Windows XP Pro (which is apparently the only OS this rogue application lingers in)
Antivirus: Symantec Antivirus Corporate Gold Version
Firewall: Sygate Personal Firewall Pro
I've seriously tried about 15 things already that have all worked in the past. To list the main ones:
1. Full scanned with Malwarebytes, Spyware Doctor, Spybot Search and Destroy, and SUPERAntiSpyware both in safe mode (administrator account) AND in normal startup mode.
2. Ran Rkill.exe and did all above. The process seems to be hidden, (maybe a rootkit?) because the the trojan titled ekr.exe is starting on startup without being listed in the msconfig and even if we end the process, the rogue application is still there. This leads me to believe ekr.exe is the trojan that turns everything else on and is useless after it does so.
3. Unchecked all fishy items in msconfig's startup tab
4. Searched the registry in specific locations for the string ekr and ekr.exe and manually searched other directories where reported threats were, but was not able to locate anything in specific. The name must be randomized, (as it is for many of the computers I have fixed). Searched the computer for ekr.exe and found nothing except for in the prefetch folder (come to think of it, I will have to redo this step as I am not sure if search in system files and folders was checked), and I deleted that file in the prefetch folder for fun but still it hasn't done anything.
5. Ran a registry .reg fix that did nothing after reboot
6. For fun found the key to unlock the rogue application to see what it would say and do, and it obviously hasn't done anything. (provided in screenshots below)
Many more things, but all unsuccessful.
ekr.exe alerting the firewall it wants to connect upon startup. We clicked "remember, no"
MSconfig startup tab:
Task Manager Processes while rogue application is running in normal startup mode. Notice the ekr.exe:
Unlocking the program for fun (and to give you a glimpse of it):
My next plan of action is to post a hijackthis log to the log forum on here, but I have never needed to use this tool in the past but would appreciate any good advice. I also plan to run Rootkit revealer with my antivirus turned on in hopes that the system realtime protection will catch the found possible rootkits.
Please take this thread serious, thank you!